We were new to the area and looking for a vet as our dog Coco needed her shots. They were…read morerecommended and they had an appointment available. Our dog Coco was seen by Dr Stanley. She was wonderful to work with very personable. You can tell she likes animals. She recommended a specific shot for ticks as we came from an area where ticks are not an issue. She also suggested a dental cleaning, but there was never any pressure. Though in time we did bring Coco back in as she developed an abscessed due to her teeth. shortly there after Coco developed kidney failure but did not respond to aggressive treatment. We made a decision to cross the rainbow bridge. Dr Stanley and staff were wonderful with kindness and compassion. Though our time was short, If and when we get another pet, we will definitely be back.

I took my dog in because Dr. Pearson said my dog needed a tooth extraction. I couldn't pick her up…read moreuntil late that night even though I brought her in early. He came out smiling, and saying that everything went "great." That night neither of us got any sleep, because she could barely breath. The first thing the next morning I took her back there and there was a new technician who saw her and told me that she had collapsing trachea, caused by the surgery. I found out recently that SHE ACTUALLY DIED temporarily during the surgery, which doesn't seem like the surgeon or surgery was "great." Three days later he called to see how my dog was doing, and actually told me that 'the collapsing trachea would probably go away.' It's an insult that he would think I didn't even care to look up what a collapsing trachea was.

I have never left a negative review for a veterinary hospital because I understand that most…read moreclinics are understaffed, managing emotionally charged situations, emergencies, rising costs, and significant burnout. That said, I feel obligated to share my experience. I initially brought my cat in for an examination and urine culture. The appointment took approximately three hours, which was surprising given the nature of the visit. I have experience working in shelters and veterinary settings, so I came prepared with detailed notes in an effort to make the appointment as efficient as possible. I was later told that extended wait times in exam rooms are not uncommon at this practice. I have nothing negative to say about Dr. Lindo. She was knowledgeable, collaborative, conversational, and open-minded. Based on my interaction with her alone, I would have been willing to return. Unfortunately, the remainder of my experience raised serious concerns. During the visit, a manager assisted in handling my special-needs cat. The handling was unnecessarily forceful, including scruffing and allowing him to struggle excessively. As someone familiar with handling practices, I found this troubling and inconsistent with low-stress and fear-free techniques. The most concerning issue involved my cat's urine culture. I paid approximately $700 for the visit, which included sending out the culture. I routinely request urine cultures because they identify the specific bacteria causing an infection and help ensure the correct antibiotic is chosen, reducing unnecessary antibiotic use and helping prevent resistance. In my experience, these results typically return within five days. More than three weeks have now passed, and I still have not received the results. Because of the delay, I ultimately had to start my cat on antibiotics without the benefit of the diagnostic testing I paid for. At this point, even if the results are eventually provided, their clinical usefulness has been significantly diminished by the passage of time. I have called multiple times seeking an update. On each occasion, I was told someone would call me back, yet I never received a return call. When I did speak with management, I found the communication unprofessional and concerning. I had originally planned to have my younger cat spayed at this hospital. However, given the handling concerns, lack of communication, and failure to provide the diagnostic results I paid for within an appropriate timeframe, I no longer feel comfortable entrusting my pets to their care.

I was thinking of not writing a review because this is the best-kept secret in the veterinary…read moreworld. To say I am impressed is far too short of our experience. Dr. Claire was top-notch. Not only does she has the experience to diagnose our family dog, but she also has the BEST "Dog Side Manner" I have ever experienced in a veterinary office. Dr. Clair's professionalism was like talking to a family member. She took the time to explain in detail our doggie's ailment. The intake staff was absolutely a member of the team. Best of all, our hats off to Raza. You will not find anyone better in any veterinary clinic that can fulfill his role and support "patients" and clients. Dr. Claire's group is really one of the best. Having come from Southern California, where veterinary clinics are large in numbers, we found a home for our Samantha under the care of Charlestown Animal Hospital.] The team really deserves more than a five-star rating!

Such a wonderful and caring staff. Always helpful and can get you an appointment relatively fastread more

Actually talking to the veterinarian. Not the front desk or assistant with my medical ? I was very…read morestressed out and hadn't really slept for a week. I adopted a rabbit..found a few flees not many. She was pregnant surprise!!! Anyhow babies looked great then about six weeks I noticed severe itching hair loss. At night after cleaning their enclosures I began to itch like crazy. Like something from a Syfy movie. I began to read everything I could about rabbits and zoonume decrease that humans could get. WOW I was surprised!!! I figured I probably had walking dander mites. They showed all the signs. It was horrible for me not to scratch for the secondary infections is the worse. Now I truly know what it's like for animals to have fleas or mites!! Long story short..brought one baby and the mother. Mother was supposably treated with revaluation and baby wasn't. Skin scrape came up negative. Often their is a falls negative if eggs haven't hatched again!! They treated me as if I were nuts. Not listening to me at all. Financial I couldn't afford all the rabbits and stayed I need a weight on the baby and the mother so I could treat them myself..more cost affective and I've done research hrs of feeding a speeking to rabbit savy people and I. Line vets. I never got the weights kinda brushed that off.. I was disgusted tired and well believe me...this takes the cake folks,,!!! Ready for this one??? LMAO...I had to I just had to ask the veteraria assistant..or ofgice manager cuz ..the introduction was so bad...I really had no clue who was who...so hear we got...so I qas reafing tabbits can get mite from hay. She stated those type of mites go away!!!! Hello peeps..no they don't...my angora rabbits are a mess!!! $$$$ later WOW!!! Mites go away from hay, LMFAO,...I WOULSNYY RECOMEND THEM AT ALL. RUDE MADE ME FEEL LIKE WHAT ARE TOU DOING HERE FOLK'S.. ANIMALS..THEIR FAMILY TALK TO ME EARN THAT TRUST ANSWER MY ? MY CONCERNS!!!. bunny's are on the mend now thanks to them. Hello folks walking dandety affect all your animals and the one human whom cleans feeds and brushes angoras! If you can't see the DR don't go,!!!!

Final journey has my highest regards these folks from start to finish treated us and our dog with…read morekindness and respect and understanding our beloved pet was cremated in just one day which also made things a little easier by having her home sooner. I wish to thank all involved in helping us thankyou

WARNING TO ALL PET OWNERS!!! DO NOT USE THIS COMPANY!!!…read more Between the dates of November 2nd and the 10th 2022, I entrusted WARREN MOONEY'S company, FINAL JOURNEY, in NH, with the care of a beloved pet that had passed. I was advised by the East Boston Animal Hospital to contact Warren Mooney the owner of Final Journey in NH, to discuss a request. I then contacted, Warren over the phone, I introduced myself to him and told him that my family and I have been long-time customers and have been doing business with his company for over a decade. Specific instructions were given to Warren that involved dispersing the remains into two individual containers and that he would put some remains aside for an amulet. Additionally, I was told that there would be no extra charge for my specific requests and I took their word for it; considering that I have been doing business with them for a decade and never encountered any issues, I obviously trusted them. Upon receiving the remains of my pet, I was given two separate boxes but never received the small portion of the remains for the amulet I wished to fashion. I was also charged additional fees even though I was told that no extra charges would come up. When these matters were brought to WARREN'S attention via text, I was immediately met with a careless and arrogant demeanor. WARREN initially instructed me to utilize a hair dryer to melt away the wax sealing in order to retrieve remains for the amulet, something I was not going to attempt nor was it my responsibility. When asked about the extra charges Warren contradicted himself and just waved it away and continued to ignore this issue. I asked for a refund for the unknown fee and for not fulfilling the service as promised. Warren clearly shooed me away when he said he is "now going to spend time with his family". Warren seemed to be done discussing business with me and made me feel his word is worthless and he is a thief. I was appalled at his condescending responses, arrogant tone, careless and unprofessional way he handled my situation. I was upset at how he treated me and told him I did not care who he was going to hang with and not to forget that the pet owners are the ones that pay for his services, NOT the animal clinic. I then blocked him because I felt I would be met with greater hostility.  I contacted the East Boston Animal Hospital and explained my experience with Warren and that I did not want anything to do with him. Due to his severe lack of professionalism, I told them I would let all my friends, family, and colleagues know and warn other pet families NOT to use his services. I told the staff at the East Boston Animal Hospital that my family and I will NOT go through them for end-of-life pet care as long as they continue to do business with Warren and his company.  For over a decade, my family and I have been conducting business with Warren's company. This was my first encounter with him and I am extremely sad to now know this is what we've been dealing with. Warren's poor attitude was nothing short of rude, careless, and arrogant towards my questions and myself, he was completely uncaring and unempathetic regarding my situation and my requests. I do NOT trust Warren and I question his integrity. Throughout the years my family and I have been paying for our pets' end-of-life services, did he ever fulfill our wishes? After this encounter, I feel he did NOT. Unfortunately, there isn't much (if any) quality control or regulations for pet cremation services, which also explains his horrible demeanor, like he can and has gotten away with things.  I deal with customers daily and I would never respond to any of my new, long-term, past, or potential customers with such carelessness and arrogance. Some pet parents choose end-of-life services for their pets, and I truly respect that decision, so please take this as a WARNING and do NOT entrust your beloved pets with this shady guy and his company. I regret ever doing business with WARREN MOONEY and FINAL JOURNEY in NH. By the way, I saved all the text interactions between Warren and me!  The good news and to end on a positive note, there are other end-of-life pet service providers that have integrity, are professional, and actually care about their customers! Be sure to ask your pet's clinic to ensure they don't use this company and do your research to find a quality service provider. Thank you for taking the time to read this. Good luck!

Our dogs have all loved River Road! Barry and Kathy are great to deal with. Highly recommendread more

We have no concerns leaving our now-senior pup with Barry and Cathy. She is our second dog that has…read morehad the good fortune to board at River Road Pet Care when we go away. They are warm and compassionate and really care about the furry ones who come and stay with them. I highly recommend then for your dog or cat if you want to be able to go away and have no worries or concerns that your pet will be well cared for and loved

Best vet practice we have ever been to and that is saying a lot because we are originally from CT…read moreand we used to go to this very large, modern, state of the art practice that had every bell and whistle you can imagine. However, what they lost over time with their huge growth and building expansion was a personal touch, full transparency (my husband was very surprised to find he could accompany our dog to get his blood drawn when typically at other practices they take your dog away to some mysterious place you can't see) and a fantastic team of assistants and front desk staff. Every time I call, I am greeted with such personable, knowledge folks who can often answer my questions right on the spot with sound gudance and advice. And Dr. Bob is a gem. He gives you information that is understandable, usable and direct. Just what I want in my vet. My dogs are both well cared for by Aeolus Animal Hospital and Equine Center. It's a bit of a drive for us to go there but they are worth it. Thanks for the great care!

Thank you to Aeolus Animal Hospital. Your kind & quick response saved the day.....and made my dog…read morefeel a lot better. Thank you Carolyn for getting us the help we needed. Being from out of town & not a regular client could have put me in a much worse situation especially on a Friday afternoon!!! Hope you all had a great weekend as you enabled us to have!

Wonderful experience. I have been taking my dogs there for a few years. Great grooming styles…read more Happy with the care my dogs receive.

Awful, I do not recommend this place. I went in with my 2 Maltese dogs - whose hair was long (as…read moremost Maltese dogs are) and they shaved ALL their hair off. Mind you, this was during Winter.

Over the years I spent thousands of dollars in business here. So sad now. Used to be a ten star…read moreplace then the original owner Marianne retired. Mgr Amy is a nightmare. Amy is very disrespectful and not honest. Staff can either be ok or downright RUDE and disrespectful. This review is after MONTHS of giving second, third, etc. chances. Rudeness toward nice customers is unacceptable. I drive out of area now for better service and prices. BEWARE prices online and in store are sometimes vastly different. They will not refund your difference no matter what the online website policy states Amy Manager just makes a bunch of excuses and refuses. If you're local go to Log Cabin Tack and if online Smart Pak online for FAR better service and Far better prices.

I was there twice. Both time staff was rude. and not knowledgeable. did not even know the part…read moreof a saddle i was talking about