One of the few businesses in hilo that has great customer service and clearly communicates with its…read morecustomers. They are honest, transparent, responsive and helpful on all insurance matters. Highly recommend them. May not be the cheapest but you get what you pay for.

Myself and my husband have been loyal customers with state farm for over 20 years. We will be…read moreeternally grateful to Gail Williams in Concord CA for her service she treated us like family. We moved to Hawai'i in 2023, my husband unexpectedly passed in 2025. I was informed in 2026 of dividends that he had and they would be sending them to me, his widow. I informed the rep that my husband is deceased and there is no way for me go recoup these funds if they were in his name. She did not offer me any assistance and unsympathetically and robotically, replied, "no you would not be able to cash these." Hung up the phone after replying. Long story short, she did not offer me any assistance on the call, did not inform me there was a third party issuer that i could call and request the cheques be put into my name as the surviving spouse, i had to inform her of the aforementioned, and she did not know any of this information, as she began to look up my research and scramble to give me data i had already given her, via FAQ page she found. I find it humourous that this rep knew i couldn't cash the dividends miraculously, but didnt know about the surviving spouse reissuance clause? I would have gladly accepted, for her to call me back with CORRECT information. She offered me no help nor imformation at all. I truly hope she doesn't treat other long standing customers this way. As my husband's widow I had to do all this research myself and relay all the information to her in a second phone call. Again, on this call she was extremely passive aggressive for absolutely no reason and was totally uncalled for, especially during my time of grieving. She had absolutely no empathy in her voice nor an ounce of customer service. She offered me no further information nor assistance, awful. An uncaring rep at the keaau office, she could not wait to get me off the phone. This rep is in need of sensitivity training, this is not how you treat long standing customers or anyone...is this the example now being set State Farm Keaau?? I am very disheartened by all of this and will no longer use State farm for insurance ever. All it takes is just one employee State Farm, you have your one employee. An hour later, I spoke to State Farms customer Dividend contact Heather. Heather was extreme in her rudeness, she purposely repeated my phone number incorrectly, and then became overtly passive aggressive, why is this behaviour allowed to happen? Her aggressive tone and rudeness i could not longer stand and I ended the call. I can not longer allow myself to be treated this way by State farm and have realised i will not get the help necessary to correct this situation. Since I have no other recourse I will have to forego the dividends. I am disgusted by State Farm and my departed husband would have been too, especially at my treatment by these two employees.

Hope and her team are bringin' it! They really helped me to get my new car insured. I would…read morerecommend them to everyone! Efficient, knowledgable and kind. Aloha spirit! Mahalo!

Hope Chu-Hing has been my insurance agent since 2016. Chris referred us to this agency and it was…read morethe best decision I ever made. Chris & Hope have always took the time to explain the coverage details with me. They've either sat with me numerous times to compare other rate quotes or helped me over the phone. I recently got into an accident and Hope took care of it all for me. This insurance agency is always responsive, friendly, and provides excellent professional & personalized service that you won't get anywhere else. Hope truly cares about her customers! I will highly recommend her agency to my family and friends.

Michelle was very friendly and very thorough in explaining all the charges. She provided a very…read morecomfortable experience. I am confident that State Farm will give me excellent service.

I've been with this State Farm agent ever since I got my driver's license in Hilo with my 2000…read moreToyota Solara. That was 8 years ago. Now I moved back to Oahu and I owned two vehicles covered by the same State Farm agent office. The staff had always been friendly to me and had accommodate my needs, even though I am 500 miles away from them and had never seen them since I moved back in Oahu in 2016 (but I will visit them once I get a chance!). And I forgot to mentioned that they gave me an affordable quote.

We have Allstate insurance with this Agent/Group. All agents cover one another, but I'd recommend…read moreBrianna if you're looking for a single great agent. The company, the agents in this office are really responsive. Always talk to you to answer questions on the spot or call back in a timely manner. Always work to get problems solved. We have never had a claim but have had other issues including a complicated one related to transferring our coverage from out of state and a problem with the other state's agency. Highly recommend.

I've had a great experience working with Shaina at Nakoa Kai. She was able to pull together a quote…read morefor all of our homeowners insurance needs and a predictive quote based on future auto and umbrella coverage needs so I could compare with multi policy discounts. When we did add the auto and umbrella coverage she was prompt and professional and got it done quickly enough we were waiting on the dealer, not proof of insurance. Shaina made sure we had everything we needed. Definitely recommended.

Staff always very helpful and in great spirits when going into the office. Even though lots off…read morechanges in staffing since Covid19. Phone calls are always pleasant and helpful in researching questions if they didn't know. If your looking for auto or home insurance go and check out Cary and his staff, you may pay a little more but service it over the top.

Called and spoke to Alana about different coverages for my new car. She made is super clear and…read moreeasy to understand what really fit best for me. Had a positive and engage attitude when helping me.

What a smooth transition from my old Medicare thru Jessica Arruda! Smart, savvy, and patient. I…read morehighly recommend!

From the owner: Located right next to the Social Security office in Prince Kuhio Mall, we’re dedicated to providing…read moretop-notch service in a timely manner, with a special focus on Medicare Advantage Plans and Medicare Supplements tailored for Hawaii’s unique needs. Our old-fashioned commitment to customer service sets us apart, earning us recommendations from those we serve. Our experienced staff is trained to offer personalized insurance solutions, ensuring you understand and select the best Medicare options. Your journey to the right policy is just the beginning with us.

The best insurance quotes came through Nancy's extensive market knowledge identifying carrier…read morepromotions and eligibility for group discounts otherwise unknown to consumers typically!

I have had home insurance with them for over 10 years, but because of some email communication mix…read moreup, and I missed the deadline for the payment, they terminated my policy without a courtesy of a phone call to let me know of such an urgent matter. Very disappointed and frustrated to say the least. No Aloha, no service. Agent Mary Lock was also very cold over the phone about the whole thing. Very sad :(