Jennifer Messal is a good accountant in this firm but I'm giving a one star because I was stuck…read morewith Aubrey Lynch , who is terrible. She is rude, didn't spend enough time on my taxes and I ended up with a real mess. She didn't return calls in a timely manner and I needed a second person to get her botched tax returns

Pay double what other accountants charge? Then this is the company for you. Consider looking…read moreelsewhere for income tax help.

One guy at the teller counter has photographic memory and always knows me by name and has been…read morequeued up before I even bring myself to the counter. The other guy, the black one is so friendly. When I sit down with the people in the office they always take care of the problem and resolve it with a great attitude. when you walk through the door to the left, there is a coffee and hot chocolate and green tea station and you can make yourself a drink before you leave. I love the place.

My health was failing and I asked them because my car kept getting canceled I kept getting locked…read moreout of them online my phone kept getting stolen and number ported and they refused to stop my phone from being able to charge the accounts they refused to block any online access due to identity theft they refuse to freeze my account when I asked them to and only allow my paycheck to go into it because my health was failing and I couldn't take it anymore after 35 cards canceled and reordered without my knowledge or consent nothing red flags I was paralyzed in the neck down and over 80 grand was stolen out of my money market account but not by me buying a personator probably my sister who has all the credentials to do so the bank is neglectful when it comes to their clients they never even investigate it they told me oh too too much time is went by to report the frog 60 days well I was paralyzed it was physically impossible to report the fraud at that time but it wouldn't happen if they would have froze it when I said my health is failing before my emergency surgery where I was going to become incapacitated and unable to make any legal decisions for myself for over 30 days I had medical forms to prove so but how come they were checks being cast lost my account drained money constantly being wired and yet nobody does anything not red flag it not say oh wow this seems like suspicious activity we should stop and freeze the account like this mom said to ask but no they did not you know what they had to that Branch said over there at Lakewood ranch he said we are a bank we can't do that well I'm sorry it's my last of my knowledge is I thought when you have a bank account I thought Banks were supposed to hold your money and keep it safe I thought that's why you have a bank account so why would he not freeze my account when I ask him to and only allow my check to come in until I'm in sound and mine in good health to come back into that particular bank and we get my account going no nothing nothing fucking at all they did nothing except let my entire account can be drained and money being wired everywhere why would I wire money to cash app and then wire it to another account just wire to another account and then what's wrong my money nobody would fucking do that but they allowed it them answers nobody investigate anything nobody would help me they all refused and when I got into the other bank over there in Pinellas county the same thing the lady started talking in tongues on somebody with the phone she's like well you know I think it's to take these documents back home and go back over and make sure this really is all fraud really every time they sent me back home so they made sure that I was sent back home so many times that it was being impossible to get my money back they are liars they need to be audited those fuckers stole My money they stole my God damn money and then refused to report it on their end there is supposed to mandated remake a report and investigate within 10 days after you say there's fraud and that's not what she did they both turn me away when I had a new card ordered you know what they did they gave me back an old a different car that didn't work and kept my original new car today just printed kind of funny huh and then I saw notice that there are more transactions I don't live in Pinellas county I've never been to New York I don't go to Disney I don't have a Costco account I've never ever been able to go online since opening the account and been successful during Christmas time I couldn't order packages my cards my accounts for being accessed and fully controlled by another person and because I was physically incapable of getting into the bank to report because I couldn't drive their parents are controls but on my device so I couldn't get an Uber because of these thieves tried to call the cops found out that they're corrupt and Pinellas county several cops arrested now I know why they wouldn't help me then now I know I was set up to go to jail cuz all those parties were all involved in stealing from me and not one fucking person help me I was handicapped I'm making sure I know anybody who's handicap or is sld like me do not trust this fucking bank these people are fucking crooks and they will steal from you especially if you are mentally slow they will definitely steal from you my sister even admitted that some of the boys steal but she doesn't do it yeah right how would you know about you're a manager of a bank and some people steal and you don't you're not partaking in it but you don't do anything really inside Job these fuckers are thieves and liars they drained my fucking money market it drained my checking and they drained my savings somebody ordered a driver's license in my name and had it to my ass while I couldn't physically go to the mailbox so whoever got it at full access to my account they refused to help me this is the worst bank you could ever Branch with cuz they did not help when

This bank delivers impeccable customer service. I had to close an account and open another. Bella…read moreand her staff made it easy!

I can't comment as to the negative experiences described below. I have had nothing but good…read moreexperiences with Ideal Insurance and Paul. Paul put together a complete insurance solution for me that was less expensive than going to a big company and getting everything from them. Paul has been in the industry a long time and his experience lends to what he can provide. I've always received prompt and courteous service and never had a problem getting changes made. Do not hesitate to use Ideal insurance. I highly recommend them.

When I first took my business to Ideal, I had great service. Calls were returned in a timely…read moremanner, I could ask for policy reviews, all my questions were addressed and so, in short, I felt like valued customer. At the present time, I have given them my business for one home, one condo, three autos, an umbrella coverage and flood insurance (in other words, a good bit of business!). Over the past couple of years, service has been less than "ideal" -- almost dismal, with e-mails going unanswered for days at a time (sometimes weeks) until I have to "remind" the agent that I had sent one days earlier or pick up the phone. My agent seems mostly e-mail-averse (which is not helpful as I prefer to get answers to important questions IN WRITING) so I find myself feeling I have to practically beg for "yes or no" answers to questions that, in fairness may require a more detailed response. I knew I had finally had enough when I sent an e-mail regarding an issue with the carrier for one of my policies. I had paid the policy renewal more than six weeks PRIOR to the renewal date, on-line (through the carrier's website), but when I went back to the website just one day after my renewal period in order to download my renewal documents, the carrier's site said the policy had not been renewed. I knew this was not accurate, but just to be sure, I double checked my payment on my credit card (it HAD gone through) and so I reached out to my agent at Ideal Insurance because clearly there was a problem that required their intervention. I will add that I already knew that this particular carrier (Federated National) is NOTORIOUSLY SLOW at updating payment information and providing renewal documents but we're talking OVER SIX WEEKS here! I was not able to speak directly to my agent, so one of the other staff (also an agent) responded to my request that they please look into this "snafu" and confirm my payment and tell me how I could access my updated/renewal documents. This woman (who shall remain nameless for her benefit) is ALWAYS rude and dismissive. Why she is still with the agency is a mystery to me, as she is very UN-professional. When I explained my concern, she blew me off as usual by saying simply that she could not see anything amiss on her end (i.e., on her computer), but when I asked how I might then get updated documents, given that my only access to them is through the Federated National on-line site that tells me my policy was not renewed, she heaved a big sigh and said, "Ugh, I'll see what I can do and get back to you." (which was fair enough, though far from "welcoming"). The next thing I know, I have an e-mail that says ONLY this (and the following is the entire e-mail, a "cut and paste"), "The policy is active, like I said it before." Yep, that's all she could do for me. So basically, NO help at all. I then wrote (again) to my agent (a very NICE guy) and after the salutation said, "Just curious as to whether you are still with Ideal?" (because he had not answered the e-mail I had sent over a week previously). I did (surprisingly) get a prompt reply to my e-mail but only to say (and this is another complete "cut and paste"), "Thankful to say I am still here, very busy, with a reduced staff today. Can we talk on Monday [please]". That was LAST Friday. It's now Thursday afternoon of the following week. There was no follow-up on Monday, no phone message, no e-mail and nothing since. I don't honestly expect to hear anything more as this has happened before (sadly) and seems to be the "new normal" at this company. I therefore have decided I will be taking my business elsewhere and would recommend that if you are reading this, you do the same.