I rented a 10x15 space here in July 2023 for $121/mo. 3…read moremonths later the rent went up to $201. (I complained and got them to lower it to $169/mo.) Then the following increases; July 2024 rent increased to $249 June 2025 " " " $260 March 2026 " " " $281. In my opinion these increases are too much and I will not deal with this company or recommend them.

If I could select ZERO STARS that is what my rating would be. Not only to they get you in on a…read morecheap rate and then almost immediately double your rent, they are also mouse infested. I had all of my personal belongings stored at this location while I went through some difficulties in my life, and when I was finally at a place where I could go and retrieve them, I discovered my entire unit was mouse infested. Mouse poop, pee, two dead mice, and ruined items galore. I have never seen so much mouse poop/pee all over things in my entire life. We were afraid to touch things in order to move them out because we did not want to contract hantavirus or some other disgusting thing that is spread through rodents. We had to throw away an Ashley Furniture Modular Reclining Sofa, an accent chair, book shelves that were soaked through with so much mouse poop and pee that the wood expanded and turned black, our 9 ft pre-lit tree etc. etc. etc. The tree box was so full of mouse poop that it was obvious a family of them had taken residence just inside that box. So many items that meant a lot to me were ruined by this mouse infestation. To make matters even worse, as we were leaving the storage facility, we were able to catch a mouse on video as it scurried back into the building through a hole in the side. I reached out to the local office and no one would even call me back. I then reached out to corporate office who referred me to some local defuse/defend/deny woman named Stephanie who was so incredibly rude and could not have cared any less about what my family experienced. I was told that if I had paid for their insurance coverage all of my items would have been covered by their buildings' mouse infestation, but since I didn't pay for that option, I was shit out of luck. DO NOT RENT FROM EXTRA SPACE STORAGE UNLESS YOU WANT ALL OF YOUR BELONGINGS TO BECOME INHABITED BY LARGE MOUSE INFESTATIONS. These people are heartless and unkind, and not only do they take all your money, they don't care if the things you worked hard for are ruined by their lack of pest control. TOO BAD THEY DON'T USE SOME OF THAT RENT MONEY TO DO PROPER MOUSE CONTROL AT THEIR FACILITIES!!!!!

The female owner is very rude, she talked to me like I was a child, she made it a point to…read moreembarrass me she was very unprofessional all my belongings had been eaten by mice and infested with roaches i don't recommend this storage place for my dog

Although my previous rating was poor and the incident did occur; I cannot allow my rating to…read moreseverely effect this families business. The Bible says to forgive those who offend you and to Bless and curse not. So I forgive her and I Bless this couple and their Business in Jesus name.

I have rented many units over the years and this facility is top notch!! The ownership is second to…read morenone!! If you can get a unit do so, as they are a hot commodity!! Sad to go but I'll know who to call if I ever need another unit in town! 5 stars all the way!!

Great management. They are a mom and pop. I'd rather have the real deal than a national company. I…read morehighly recommend on the price alone. It is worth the extra drive.

Highly recommend this Extra space location. Easy access. Few miles from I-25. The manager Michelle…read moreis very helpful. She'll answer all questions and make sure you're taken care of.

Since our local storage units (Palomas in Albuquerque) were taken over by Extra Space they have…read morebeen attempting to raise the rates every few months to much higher than their advertised rates for the same size units in the same facility! We have been long term paying customers and are quite frankly disappointed by the continual attempt to snag more money when offering much lower rates on their websites. Our local facility people are awesome and are trying to do their best however they have had 23 move outs in the last month alone due to this constant price gouging. Extra Storage claims they are responding to market research to set their "new" rates however any research you try locally even among their own facilities shows that they are asking way more than is currently being advertised. Shameful treatment of current customers to say the least.

Finally closed down my storage unit at the beginning of the year. Please don't judge, transitions…read moreare not a strength area. Grizzly Storage on Pino is still doing good work, all of my possessions remained in good shape. The dust control was amazing, far better than in my own home. The only damage done to my items was by me when moving the items out of the unit. If you have things you actually like and need to store safely, I highly recommend this storage location.

Asked for light bulb to be replaced in unit. Never happened. Wouldn't go there at night.read more

Safe, secure and has all the amenities necessary. Walter and Betty keep the facility in great shape…read moreand are available during hours for help if needed. Highly recommend.

From the owner: At In Self Storage, we put customers first with our No Nickel-and-Diming Pledge. That means no…read morehidden costs, no fine print — just straightforward pricing, clean and secure units, and easy access. With flexible sizes and 24/7 security, we make storage easy, affordable, and fair. See the difference for yourself — visit our website and discover storage made simple.