We used Ratchet Industries on San Pedro for hail damage repairs on our truck through a USAA…read moreinsurance claim. Our communication was with the owner, Rori. The truck was dropped off on August 28 and was not marked "ready" until November 21, nearly 12 weeks later. During the repair process, we were repeatedly told it would be "two more weeks," but the completion date kept moving. Communication with both us and USAA was slow, inconsistent, and often nonexistent. Because of the shop's extreme delays, we incurred additional rental car costs. Ratchet Industries agreed to reimburse us for the rental expense, and USAA has a record of that agreement. The amount still owed to us is $1,604.84. After agreeing to pay, the shop again repeatedly told us payment would be made in "two weeks," but no payment was made. At the shop's request, we even tried working with them on a payment plan, but those payment dates have long passed and they are no longer communicating with us. As a final attempt to resolve this, we offered to accept half of the amount owed if paid by the deadline we gave them, which is now about six months after we incurred the rental cost. We still received no payment and no communication. When the truck was finally marked "ready" on November 21, it was not actually complete or properly put back together. The new drip moldings had not been installed, the interior paneling had been put back loosely and needed repair, the middle light housing was broken, and screws were missing from the tailgate molding. We have been very patient and gave Ratchet Industries many opportunities to resolve this. We are requesting payment of the $1,604.84 rental reimbursement they agreed to pay, or at minimum a written response and immediate plan for repayment.

I had a terrible experience with this business and the owner, Rory. I brought my 2023 Audi SQ5 to…read moreA to Z Aesthtics (which is the same business as "Ratchet Industries"), for STEK front bumper and hood protective film. When I got the car, the ppf had bubbles and the edges were not aligned well or evenly on the left and right side. The owner said I need to let it cure for 2 weeks then bring it back and he would fix the issues. I paid in full, which was a mistake. I scheduled twice to fix the problems, and the owner didn't show up either time. He just left me waiting outside his shop, no one was there and no one answered the phone when I called. He generally won't pick up the phone when I call and doesn't reply anymore to text messages. I also never received the STEK warranty. He claims to be a STEK authorized installer, but his business doesn't show up as one on the STEK website, make of that what you will. Poor quality work and unprofessional, I'll never be back.

The do AMAZING work. Josh's car took 1st place and ours took 3rd place in the car show this past…read moreweekend

Wonderful experience having "The Wrap Lab"changing the color on a 2010 Honda Fit,and made it look…read morebrand new for my Granddaughter's first car. They were so helpful in helping her choose the color Sakura pink. She is over the moon about this car.

They told me they could do the job. They tried to turn it around on me when I got there and say the…read moretruck was too big. I asked if they could do it outside. They didn't even try. It was two windows, a driver, side, rollup window, and a passenger rollup window I wouldn't recommend this place. They didn't even try. They could've pulled it around to the back and done it outside, but they wouldn't even go for it. I canceled jobs so that I could get here on time. They never mention anything about height, restrictions or anything like that terrible way to do business. And I told them the truck was and E-450

The tint looks great! Great service and easy location. I would bring all my cars here to be tinted…read more I am thinking about a wrap now.

New Mexico Tint is amazing. I had my car tinted with them before, they did the entire car and it…read morehas been almost 2 years and not a single bubble nor defect. The guys are real cool. They will advise you what is best for your car but they will respect your decision. I would totally rate them 5, but I am giving them a 4 because I almost paid 1.2k for an alarm system in my car under the impression that they were authorized dealer, later on I found out that was not the case.

Had a great experience here until I realized they had snuck a sticker onto my back windshield with…read moretheir logo and business name. I was able to peel it off, but I'm annoyed that this was done without my knowledge or consent. I'm a customer, not free advertising.

Genesis Signs is the absolute BEST and MOST RELIABLE place to get custom quality graphics and wraps…read morefor your vehicles! Both Greg's (Yes, there are 2) were absolutely attentive and knowledgeable to assist me with my custom graphics. They were extremely patient and kind and useful while listening to my limited experience with these types of things. I wish I could give them 10 Stars for checking all the boxes for friendly service, GREAT price, superb quality, patience when I wasn't sure what I wanted, quick service once I figured it out, understanding my needs and wants AND they got me scheduled and got it done FAST! I also give them BONUS stars for answering and returning my calls and emails. *(A previous business I contracted with took my money but didn't answer or return calls, and sat on the project for 2 months while giving me 18 million excuses of what they COULDN'T do!) I should have taken my project to Genesis Signs first and I highly suggest you do as well. Their professionalism is top notch.

From the owner: Genesis Signs serves the greater Albuquerque, NM metro area with a robust range of signage products…read moreand services. Using only top quality materials and workmanship and many years of experience we provide services that are second to none. We offer: Vehicle wraps, Graphic design, Vehicle and fleet graphics, Large format digital printing, Real estate signs, Banners, Magnetic signs, We offer superior quality signage products at affordable prices. We specialize in eye-catching automotive graphics and vehicle wraps. Call Genesis Signs for superior signage at affordable prices today!

Wrapit ABQ went above and beyond expectations…read more. We purchased a new truck camper and rolled into Wrapit in mid-April. My partner had been communicating with the owner, Fabian, a few months prior to our arrival about wrapping the camper and also doing other modifications while we were there. We sincerely appreciated the professionalism and attention to detail they provided while doing the wrap and helping us with five other modification and accessories. Besides wrapping the camper, the other projects they helped us with were attaching two awnings, 2 exterior aluminum storage boxes, a propane holder and installing 2 exterior side light bars (sorry if I missed anything)!! We are incredibly happy how everything turned out and so grateful for the care we received by Fabian and his team. We drove a long way for this service and I am sure if we decide to have more work done, we will most definitely make the journey back. We receive compliments on the wrap everywhere we go. Fabian and his crew did an excellent job. The wrapped matte black camper looks amazing!

I have two vehicles wrapped by WrapIt ABQ for my small business. The first was finished quickly and…read morewas flawless...However, the second vehicle was delayed for two weeks after paying full price, and after completion, the lettering was placed in the wrong place and was crooked. After having to wait three days to get the vehicle back into the shop for replacement lettering, I discovered that the employees had NOT been advised of the incorrect placement and leveling, and then I waited another day to receive the vehicle back after attempting to correct the mistake. One side that was in fact replaced, was still crooked. Being in need of the vehicle, I took possession and decided not to utilize this company for any further markings for my business... VERY Disappointed!!!