I've purchased their dark chocolate spread over a dozen times, both from a local retailer and from the F&R web site. The thickness has been very inconsistent. Sometimes its been too thick to stir, other times it been kind of runny even when stirred. The last batch was more like maple syrup than a 'spread', a horrible mess (although good tasting). I tried to contact the company three times to ensure that if I ordered again I would get a spread, not syrup. I never got any response, just got added to their spam email list. Moving on to other brands of hazelnut spread. read more

Some of the best chocolate I've ever had. Took my mom here for her birthday with my husband. I saw tours, gluten free bakery items, and tasting room info advertised online, but turns out this was probably outdated info. So when we walked into the warehouse/tasting room we learned those weren't available after we saw some employees doing admin work and inquired. Would have appreciated more clarity about this online since we drove a ways to visit (I had previously tried to call the shop but couldn't get ahold of anyone; our gamble). However they sent someone out to help us at their merch bar and we were able to sample some delicious sea salt dark chocolate before purchasing a variety of bars. Extremely impressed with the coconut chunky, and I'm not even a huge coconut person. Would definitely go back again for that. The sweet pistachio spread was also incredible. Five star products. Really liked the decor and it was cool to see the actual operation happening in the background of the tasting room space. *Shoutout to Jeremy for gifting us a few bars with our purchase! You made my mom's day and she didn't stop talking about Fine + Raw's chocolate all day, even after we went to another chocolate factory. read more

Fine & Raw Chocolate Factory - Desserts Near Me - Brooklyn, New York

Fine & Raw is that girl when it comes to chocolate. Clean ingredients, rich flavor, and it's made right in Brooklyn. It's the kind of treat that feels luxe without being too much. Perfect for gifting or keeping for yourself because you deserve. read more

Products are great. Customer service, less so. I have received truffle gift boxes from Fine and Raw, and the chocolates are fabulous! I love the assortments. I am so tempted to try a membership, but the more I read from reviewers, the more apprehensive I am to do so. Even if it were the best product on the market, if the customer service is lackluster or worse, there would be no inclination to shop or subscribe to the company's offerings. Nonetheless, it is a unique place to stop in and pick up some sweet gifts. read more

Just received my hazelnut spread and chocolate bars. The hazelnut spread was amazing straight from the jar. The chocolate bars, well those have me at a loss for words, hands down the best chocolate I've ever had, will 100% be ordering more chocolate soon. Unfortunately I am only able to give 5 stars. read more

Fine & Raw's factory is located in between the industrial part of Bushwick and Williamsburg so while I wanted to visit it for some time now, there's not much to do around the area so I was always hesitant. I took advantage of their Black Friday sale to stock up on some of my favorites. I called the factory multiple times to confirm the hours; it was difficult to get in touch with someone. Yelp said they were open until 3 and Goggle said until 6. After the 5th call, I was able to get in touch with a staff member who informed me that they were open until 5 and closed for the weekend. Hearing this I rushed over to pick up my order. Upon reaching the factory, I noticed the beautiful exterior which helps distinguish it among the numerous neighboring factories. The inside of the factory looked quaint and cozy. There was sitting for patrons to enjoy their chocolates and chocolate flavored beverages. You can purchase pre made bars and merchandise as well. The order pick up process was quick. I gave my order number to associate who stepped away to inform them I had arrived to pick up my order. In under 5 minutes, my order was brought out to me. They have events around the year, offer tasting tours, and can do private events. I'm considering going on one the tours in the near future. read more

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Friday evening. I had no idea a chocolate factory existed in Brooklyn -- how exciting and delightful. We took a short 15 minute walk over, just before close. Upon entering, I could smell the chocolate being mixed in the big vats. The big windows also allowed us to peek into the kitchen/factory to see the action! There's also a cute cafe with bright pink chairs and seating to enjoy your chocolate goodies. I ordered a hot chocolate with almond milk and a hazelnut bar and a sea salt bar. To my surprise, there were also chunks of chocolate under a cloche to try! These were delicious. I love that there are only a few ingredients in this brand of chocolate without any refined sugar -- means it is more satisfying and less addicting than chocolate with added sugar. Such a great place for chocolate lovers!! read more

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First off I have been a customer since my wife found this product in Dec 2022. I was even on a subscription buying 4 jars ($46.76) a month because my wife LOVED it so much. BUT last month we got the four jars and only one of them was the usual creamy amazing flavor etc that my wife excepted. 3 of the jars the chocolate had expanded and was all the ay to the lid and was very chalky and didn't taste correct. I informed the company and they gave me a 20% off coupon for my next order. I said I would like 3 of the 4 jars to be replaced or just refund the money for the 3 and will get the next months subscription they refused. I informed my credit card company and after a review process they told me that Fine & raw fought the refund so they couldn't refund my money. Subscription has been cancelled horrible customer service... the picture included here clearly shows something isn't right... if this was a few dollar item I'd probably blow it off and try again but a premium priced item ($11.67 per jar) this is ridiculous that they wouldn't replace or refund. To be clear the 14 months of purchases were great this was the first quality issue and their support staff handled it horribly read more

Fine & Raw Chocolate Factory - Desserts Near Me - Brooklyn, New York

I haven't been to the actual store but I love their products!! I keep an eye out and go to specific grocery stores that carry them. Im a chocolate aficionado and it's hard to find chocolate that doesn't have soy as an ingredient. This line is very clean, soy free, and high quality. I especially love the chocolate hazelnut spread. I also like their bars and truffles. read more

We spent the afternoon exploring some street art in this neighborhood during our January NYC trip. It was snowing and freezing outside that day so when we stumbled upon this spot we stopped to warm up! I don't like chocolate or coffee (weird, I know), so I didn't get anything. My husband got some hot chocolate and loved it. I loved the decor of the shop as well! It's definitely a cool place to stop by. read more

Fine & Raw Chocolate Factory - Desserts Near Me - Brooklyn, New York

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I'm sure the purveyor of Fine & Raw is tired of any comparisons to Willy Wonka, so I'll just say this is a much more gussied up version of the chocolate factory you may have in mind. You may know that the cacao industry can be fraught with poor working conditions for the farmers and outsized environmental impact. Fine & Raw not only pays their farmers above fair trade wages, but builds long lasting relationships with their suppliers. They're also working towards becoming a fully solar powered chocolate factory. And the chocolate really does taste as good as their ethics sound. I had the joy of touring their facilities recently, and marveled at their huge vats of creamy chocolate and the machines turning them into shiny bars, truffles, and fudge. Every piece I've tried has been some of the best in class. I've got my sights set on their hazelnut spread next and plan to buy gift sets for the holidays this year. read more

I purchased a few products and had a question regarding one of the products that arrived totally liquid even after stirring. I tried to contact them by email and Instagram with no success. For my surprise I received a message on Instagram saying that I called requesting a refund, which is a BIG LIE and they don't do refunds. It seems like I'm not the only person complaining about their customer service. You may have a good product, but without any support why would I or any other person purchase it again? read more

Taste wise it is pretty good. But it's expensive and their quality is not consistent. I received two containers of chocolate hazelnut spread and its thick and chunky, almost solidified. I tried emailing and calling without any response. Now I'm stick with almost $30 in products that's barely usable. read more

Fine & Raw Chocolate Factory - Desserts Near Me - Brooklyn, New York

FINE & RAW is clearly obsessed with making the world a better place by making the finest chocolate in the world. When I entered, I was surrounded by scent of cacao. The vibe was calm and relaxing. And the hot chocolate that I enjoyed was intoxicating. read more

They take forever to respond to emails and they NEVER ANSWER THEIR PHONE! Ordered online and received melted chocolate and the "Carmel" in the jar is horrible. It's gritty and watery. SUPER GROSS! read more

The regular hazelnut spread tastes great. However, I did not like the texture of the sugarless one, even though it tastes great, I just wished the texture was similar to the regular one. read more

AMAZING local handmade chocolate factory. Fine & Raw's chocolate bars make a nice little gift or (in my case) sweet treat for yourself. Not only do they sell chocolate bars, they also sell homemade truffles and hazelnut butter. All delicious and made with clean ingredients. I love how cacao is used as opposed to cocoa as it is more nutritious. Coconut sugar is used as instead of white sugar- so no refined sugar here! In my opinion, this makes these products more appealing to people with all types of dietary restrictions. With a wide variety of flavors, even the pickiest eater is sure to find at least 3 they are obsessed with. read more

Thank you so very much! Excellent quality, DELICIOUS, and such a clean facility. For people with dairy, peanut, or wheat intolerance, this is the best chocolate you can buy! read more

Completely love this. I'm allergic to so much that it makes it difficult to actually find chocolate items I'm allowed to eat. I ordered all the spreads and have tried two. Both have been phenomenal! 100% going to order more when these run out. read more

Just placed/received my 1st online order. Omg! this is wonderful. Packaging was safe/secure, shipping fast/received in perfect condition and taste is Best!! Ever!! Not overly sweet, just absolutely yummy. I will definitely purchase again and super thrilled I found this company. read more

Wow, sooo good! You really have chocolate mastered! I'm not following a raw diet, but this is so much more gratifying than processed chocolate! I hope you put out a cocoa, oh wait! That wouldn't be raw would it?! Too bad for me! Hahahaha Thanks for the tasty satisfying treat! read more

Great place to visit if you're in the Bushwick area! Besides picking up some chocolate bars and spreads (try the chocolate hazelnut, you won't be disappointed), make sure to get one of their coffees or milkshakes! I have tried the dulce de Leche and the hazelnut, both amazing. The merchandise (non-food) they have available is great too :) read more

Fine & Raw Chocolate Factory - Chocolate hazelnut milkshake - Desserts Near Me - Brooklyn, New York

Welcoming staff, they gave me a mini tour and were super nice to answer all my questions. I got the truffles, 3 different kind and oh my oh my sooooo delicious! read more

Fine & Raw Chocolate Factory - @Africanbiloko on IG - Truffle Chocolate - Desserts Near Me - Brooklyn, New York

This is not a review of the factory/store experience, but a review of the chocolate I tried (purchased at a coffee shop in Tarrytown- $5 for 1 ounce). I like the intense chocolate flavor, but didn't really get much hazelnut coming through. I was disappointed in the texture of the middle part, somewhat powdery and that made for an unpleasant eating experience. I would not purchase this chocolate again. read more

Fine & Raw Chocolate Factory - Inside of chocolate square was sort of powdery - Desserts Near Me - Brooklyn, New York

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We stopped in for some Christmas presents and got a bar for ourselves. So good! Really unique flavor options that make cool gifts and the employees were so nice and welcoming. They have a good amount of seating to enjoy a cup of hot chocolate and a really cozy atmosphere. read more

I ordered the Easter eggs and they were good. The only thing bad about it is that they were smashed when we got them. Even though they put them wrapped inside an egg crate. read more

Disregard the fact that it's raw and vegan- compared to any artisanal chocolate, it's amazing. They use coconut sugar to sweeten it, so it's not extremely sugary yet satisfies the need for rich chocolate. Get the chunky bars- a mix between chocolate bar and truffle- the best is the coconut cacao. The hazelnut butter bar one is good as well. If you can, sample the hazelnut cacao butter because it's basically a more pure, delicious form of Nutella. Tons of samples at this showroom so grab as many as you want! Chunky bars are usually $7, mini ones are $5, and I believe the regular chocolate bars are $7-$8. read more

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My all time favorite place to get chocolate. The truffles here are amazing and I love that they use coconut sugar in their chocolate to sweeten it. The ingredients they use are such high quality. The first time I came here, they used to name their dulce de leche spread unicorn tears and for good reason. It's a dangerous dangerous splurge and hard not to just eat huge spoonfuls of it. read more

Received their chocolates as a gift. One box contained several bars including raspberry, mesquite, etc. another box contained truffles of various flavors. In my house, chocolate simply doesn't survive for more than a few days. I am more a fan of European chocolate, but honestly even Hershey with Almonds gets eaten pretty quickly. So yes, we love chocolate. This chocolate simply doesn't taste good. Don't know what it is exactly, maybe overly sweet, but we just didn't like it. Which is sad given how much money was spent on it. Add this to the list of pretentious stuff being sold to unsuspecting fools by Brooklyn hipsters....sad. Why don't these guys just emulate a Swiss brand to at least make the product taste better... read more

"Highly recommend storing at least one on your tongue for 5 minutes everyday." That's what their website suggests for storage. I been following this advice for a week now, and it stored fantaaaaaabulously!!! Try it. Now! The store and factory pretty awesome. A chocolate factory in a heart of ol' Williamsburg... Pull that tall and heavy metal door and step into a dream... Chocolate dream... Rustic, a bit industrial, open lofty space with couple couches and low tables. You can see factory floor thru the glass wall, how cool is that? Different bars and flavors to choose from, and you can do cute gift boxes too - treat yourself or that special someone! The Salt bar is very good - great balance, and so is Mesquite - nice choice if you looking for something subtle and not too sweet! Lucuma & Vanilla is heavenly. I can eat that all day... (wait, I been eating it all day!) Also tried Bonbons and Chunky bars - they are good, but I still prefer regular bars - all of them. They also serve hot chocolate (of course), which I am yet to try. I will! Definitely will be back. read more

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My Hazelnut Butter spread and Chunky came in record time. Sadly, the Chunky didn't last 24 hours. The Spread is amazing. I dunked the Chunky in it. After refrigeration, the spread gets thick so I melted it in my coffee from Brooklyn Roastery. YUMMMMMMMMMMMMMMM read more

I'm on a quest for some spectacular chocolate here, anywhere, in New York that doesn't cost a fortune. Having lived in Europe for a while, I'm fairly spoiled when it comes to the good stuff. This isn't it. Had a bonbon bar which had the texture and and likeability of a basic valrhona feve: the stuff that's meant for melting and cooking, not savoring on its own. Chalky, one note, totally meh. I will not get again, and for $9 for an ounce and a half, I should be transported by it's awesomeness. This just feels like the Emperor's new clothes. Boo to Fine & Raw. Total disappointment. read more

Seriously the most amazing hazelnut chocolate spread I've ever had. I was a big Nutella fan but after learning about palm oil in it I had to find a cleaner alternative and this is so so so good. I add a spoon to my overnight oats to make it chocolatey, on toast ,with a spoon I mean the possibilities are endless!! I can keep going on and on about what a yummy yummy product this is. I bought the whole spread from their website. Trust me you want them all. read more

A few of us from the 4th street Food Co-op took the tour of this factory on a Saturday; the factory is right around the corner from the Pine Box Rock Shop, where there was a Vegan Shop-Up taking place that day. We had a great time gawking at the machines; when they showed us the enrobing machine--for coating chocolates--everyone recalled the episode of "I Love Lucy" in which Lucy and Ethel are working in a chocolate factory on the assembly line. (The conveyor belt starts moving faster and faster, and the two start stuffing chocolates in their mouths, their shirts, anywhere they can hide them to keep up the pace. ) Tip: Although these chocolates are pricey, they're meticulously crafted and worth the price, in my opinion; also, the best price around is to be had at the 4th street co-op. If you're a working member, you can get an even deeper discount. Just sayin.' read more

Fine & Raw Chocolate Factory - The enrobing machine--remember Lucy and Ethel in the chocolate factory? - Desserts Near Me - Brooklyn, New York

I stumbled upon Fine & Raw on Facebook. I was interested because they make chocolate hazelnut spread without palm oil. I ordered the dark chocolate hazelnut spread and a set of their organic chocolate bars. Everything is delicious. It's definitely the best hazelnut chocolate spread I've ever tried. I will order again. It would be amazing if they could get their stuff into a chain store like Whole Foods. read more

The $3 chipotle truffle way out here was quite good. They don't offer tours, and replied with a bad explanation (really a lack thereof) when I asked about tours*, which is odd because there's likely not much foot traffic as they seemed scared by my entrance but I guess they're content with their current distribution-heavy model. *I asked how they made their hot chocolate and received the answer "we just heat up dark chocolate", so they clearly need some marketing help. read more

Fine & Raw Chocolate Factory - Desserts Near Me - Brooklyn, New York

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Sent the full spread I think that's what it was called 4 jars in a gift box to friends as a surprise. They were so pleased said the chocolate was delicious finished off the first jar within the first 24 hours. I guess I'm gonna have to get more for myself and them read more

I am so thankful for coming here on a cold winter day for a cup of hot chocolate. I could definitely see myself coming back to just relax with a steaming flavorful rich hot choco and a good book. It's that kind of rich choco flavor without being overpowering. You know the one where the focus is on the chocolate flavor as opposed to the sweetness or the milk. Most hot chocolate places get that wrong. The only other place I know of that does this is Christopher elbow Hayes valley SF. Oh and watching them make chocolate is pretty sweet as well. read more

Clean & Delicious!!!!! Two words, if only, to describe their vegan 'Nutella' aka Hazelnut Chocolate spread!!! I love how they sweeten it with coconut sugar, and has no extra added fats, preservatives or other illegitimate ingredients, like 'natural flavors'!!! All their ingredients are high-quality!!!Their truffles are also divine!!! Makes for a nice and very special gift. Service is also impeccable! Packaging and delivery all made the entire Chocolate Experience up to par!!!! read more

I absolutely love the dark chocolate hazelnut butter spread!!!! Just one teaspoon full and I am in heaven . Thank you! read more