1. Finer Things Decor & More

    1. Finer Things Decor & More

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    Colorado Springs, CO

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    Finer Things Decor & More

    3.7 (3 reviews)
    Closed 11:00 am - 6:00 pm

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    4 months ago

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    3 years ago

    This store is great and was very helpful in making a repair to the chair I purchased.

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    4 years ago

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    Furniture Row

    Furniture Row

    2.1
    (135 reviews)
    2.7 mi
    $$

    Very disappointing customer service. In making our selection, we made it clear that receiving the…read morefurniture sooner rather than later was a priority given we had no furniture at the time. The items arrived a week past the promised delivery date (and no compensation offered). Further, a letter sent to the company regarding our concerns has gone unanswered after many weeks. This will be our first and last purchase from Furniture Row. UPDATE: Spent time on several emails back and forth with Furniture Row customer service; that left me even more dissatisfied with the company.

    I made 2 different orders with the company totally almost $30,000 in November and December 2025…read more The first order was placed on November 12, 2025. I'm still waiting on pieces from that order. The Amish bedroom set was a 10-12 week time frame. That didn't happen Multiple items have been delivered broken. Five chairs they tried to give me for the dining set were broken, a swivel rocker was also broken when we received. I had them give me a base off of a floor model to have that chair for Christmas. I've picked up items that were unassembled just to be sure it was not damaged. When I complained after multiple incidents I was offered $150 reimbursement for the delivery fee. I told them that is a slap in the face for as much money as I spent there. Today the manager (Louis) offered to sell me the broken chairs at a discount if I'd accept them. Are you freaking kidding me? I've gotten nothing but the run around on delivery delays. Then just told they'd reorder items for me. The customer satisfaction from this company is abysmal. Excuse after excuse. Their idea of making it right is $150 or a discount on broken furniture. Don't waste your time or money on this business.

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    Furniture Row
    Furniture Row
    Furniture Row

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    Woodley's Fine Furniture - Colorado Springs

    Woodley's Fine Furniture - Colorado Springs

    3.6
    (28 reviews)
    0.9 mi
    $$$

    We've had this couch a little over 2 years now. It is the Stanton 338, we upgraded to the…read moreperformance fabric that we were told was best for homes with kids and animals. We picked this fabric because we have two large dogs that get on the furniture. We were told that just getting on the furniture would not tear or snag the fabric. On day one when the couch arrived our smaller dog of the two jumped on the couch as normal and it snagged in several different places. I called the store and tried to talk to a manager but wasn't given one. The salesman put in a request for their "fabric expert" to come out to the house and see if we had been given defective fabric. He deemed the fabric to be of normal quality. We also had feathers upon feathers poking out and coming out of the couch. He told us that after 2 weeks that would stop. We were also concerned about the comfort of the couch. It was very stiff and uncomfortable compared to what we sat on in the store. To this he said it just needed time to "wear in". Here we are a little over two years later and we are not any more satisfied than when we got the couch! We went to Woodleys because we wanted a quality couch and if something went wrong they had a warranty to take care of us. We asked several questions about this when we bought this couch to be sure it would be taken care of. Nothing could be farther from the truth! We bought it during a sale and still spent about $4k on it! Or more like wasted $4k! As you can see in the pics the cushions have not faired well! They did not keep their shape whatsoever! The back cushions sag and have little balls all over them that have to be shaved regularly (advice i was given by the salesman and the "fabric expert"). We have kept the bottom covered since day one when it snagged to protect it as best as we can. But even with covering it the bottom cushions too have balls of fabric and worst of all have lost their shape! They sag and have flattened out significantly on the corners so you sit in holes between the cracks of the cushions and you literally can feel the frame under you! They say to clean with water only which does NOT clean at all! We are so disappointed with this purchase and hope to warn others never to buy anything from these crooks! Also the pile of feathers is just what comes out of the couch DAILY! So what we were told about them stopping coming out after 2 weeks was also in fact a lie! Had we have known all this before buying this couch we wouldn't have spent ten cents on it! Buyer beware!!! Take your hard earned money somewhere else!!!

    We've had this couch a little over 2 years now. It is the Stanton 338, we upgraded to the…read moreperformance fabric that we were told was best for homes with kids and animals. We picked this fabric because we have two large dogs that get on the furniture. We were told that just getting on the furniture would not tear or snag the fabric. On day one when the couch arrived our smaller dog of the two jumped on the couch as normal and it snagged in several different places. I called the store and tried to talk to a manager but wasn't given one. The salesman put in a request for their "fabric expert" to come out to the house and see if we had been given defective fabric. He deemed the fabric to be of normal quality. We also had feathers upon feathers poking out and coming out of the couch. He told us that after 2 weeks that would stop. We were also concerned about the comfort of the couch. It was very stiff and uncomfortable compared to what we sat on in the store. To this he said it just needed time to "wear in". Here we are a little over two years later and we are not any more satisfied than when we got the couch! We went to Woodleys because we wanted a quality couch and if something went wrong they had a warranty to take care of us. We asked several questions about this when we bought this couch to be sure it would be taken care of. Nothing could be farther from the truth! We bought it during a sale and still spent about $4k on it! Or more like wasted $4k! As you can see in the pics the cushions have not faired well! They did not keep their shape whatsoever! The back cushions sag and have little balls all over them that have to be shaved regularly (advice i was given by the salesman and the "fabric expert"). We have kept the bottom covered since day one when it snagged to protect it as best as we can. But even with covering it the bottom cushions too have balls of fabric and worst of all have lost their shape! They sag and have flattened out significantly on the corners so you sit in holes between the cracks of the cushions and you literally can feel the frame under you! They say to clean with water only which does NOT clean at all! We are so disappointed with this purchase and hope to warn others never to buy anything from these crooks! Also the pile of feathers is just what comes out of the couch DAILY! So what we were told about them stopping coming out after 2 weeks was also in fact a lie! Had we have known all this before buying this couch we wouldn't have spent ten cents on it! Buyer beware!!! Take your hard earned money somewhere else!!! Edit: won't let me post pics

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    Woodley's Fine Furniture - Colorado Springs
    Woodley's Fine Furniture - Colorado Springs
    Woodley's Fine Furniture - Colorado Springs

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    Finer Things Decor & More - furniture - Updated July 2026

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