This place is not sanitary or good for children! I went for my baby's first visit today and from…read morethe start they were late opening up for her 9:00 appointment. They informed us that there were no available providers at the moment because everyone was running late. Even though we were the first to arrive the took phone calls over us before checking us in. The front desk female with black hair displayed attitude. They started view us 35 min after her appointment and they back wall a vents were very dirty. Paint was peeling from the walls, and the nurses showed impatience over the check-in IPad they gave us to check-in which takes longer for new patients! They couldn't even get her vitals correctly! Overall it was a terrible experience and I refuse to give my daughter any for of treatment in that clinic.

I do not agree with the few negative reviews that have been left. I have been with Heritage for 2…read more1/2 years and have absolutely no complaints. They are very efficient, caring, and professional. I treat with Brent North PA and I highly recommend him. He is not only very thorough but he is also a good listener. Also I have been to their Urgent Care many times and they are professional, kind, and helpful always. When I was at their Urgent Care I also saw an area sectioned off for treatments such as chemotherapy. Their Urgent Care is one of the few that is set up for almost all emergency treatment and is very comparable to an Emergency Room. They also have the Victor Valley Women's Center in the same complex which does the annual examines as well as the mammograms. In the same center they have their own gym. You can get your blood work done here as well. Please go by and tour their facilities, I think you will be impressed, I know I was.

Refuses to treat my father's gobladder, saying that they don't know what he's talking about when…read morethey clearly do know, they took blood from him and made him lose pounds, but refused to operate on him if they were real doctors and nurses that went to college they would operate him and know what they are doing.

I have found my new urgent care facility! Iam a veteran and was sent a link for in network…read morefacilities to go to for services and I picked this one. I was feeling horrible. The wait was decent but it's a medical clinic so you have to be patient. The staff was polite and helpful and I would highly recommend!!!!!

I normally do not leave reviews, but I feel it is important to share my experience at Saint Mary's…read morefollowing my hospitalization beginning December 7, 2025. I spent a week in the hospital during a very serious and vulnerable time involving my heart and overall health. The one bright part of my experience was my cardiologist, Dr. M. Patel, who placed two stents and treated me with professionalism, compassion, and care. I am truly grateful for the way he communicated with me and helped me feel supported during such a frightening medical situation. Most of the nurses who cared for me were also amazing, attentive, and compassionate during my stay. However, there were still serious concerns that left me feeling emotionally distressed and unsupported as a patient. After my second stent procedure, there was an issue where my lunch and dinner were never ordered, and my husband and children had to repeatedly call so I could receive food. During recovery from a major heart procedure, basic patient care and communication should not fall on family members to manage. I also became deeply concerned when discharge was being discussed even though my blood pressure was still unstable after surgery. I ultimately had to contact a case manager myself because I did not feel medically safe leaving without additional observation. In addition, one staff interaction lacked the bedside manner and compassion that patients deserve during vulnerable medical moments. While I understand healthcare workers are under pressure, communication and emotional care matter greatly when someone is hospitalized and frightened. After leaving the hospital, I also called more than once to report my concerns and request follow-up regarding how I was treated, but I never received a callback or resolution. That lack of communication added even more stress during recovery. I share this review not to attack anyone, but because patients dealing with serious heart-related medical issues deserve to feel heard, respected, properly monitored, and cared for. I hope this feedback encourages stronger patient communication, follow-up, and accountability moving forward.

Give this place a 0 if I could. Took my 2 year old to the ER cause he was having retraction…read morebreathing. Although we were taken back pretty quickly initially, everything else took forever. They wanted to put an IV in his arm to start giving him meds and even with me and 2 other nurses holding him down they could not put the IV in his arm and at least 3 different nurses tried on both arms. It was so traumatic for him and we ended up having to give him meds orally which was still a struggle but were able to do.And then the doctor ordered blood work but it took hours because there was a miscommunication with the phlebotomist saying they were waiting for him to get the iv to be put in but no one told them they couldn't do it. Then again for the blood work we had to hold him down again and 3 other nurses still COULD NOT DO IT. I had to tell them to try his hand instead and it still took a minute but they were finally able to get the blood needed. Then we waited hours...no one came by to check on him or update us on anything. After about 6 hours in the ER my son was feeling better due to the medications and was starting to get antsy and sice we had been there all day we had not eaten anything. I had to ask several nurses to please get the doctor to see what is going on. The doctor finally showed up and checked his vitals again and said that he was good to go and let me know all the medication he prescribed and then said to wait there for the discharge paperwork. It took an additional hour to get discharged. By the time we left the hospital the pharmacy was already closed so when I went the next morning one of the meds was a tablet...my son is 2 and I don't know if he can swallow the tablet whole and the instructions were a bit confusing I tried to clarify with the pharmacist on how and when too give the meds but she did not seem confident in her answer. So I decided to try to get a hold of the doctor to just verify how to give medication. When I first called the nurse said he would be in later that day and to call back. So I called back and the nurse that answered said he wasn't in today. I told her I called earlier and was told otherwise and was then put on hold and currently on hold for an hour and a half. Oh and I wouldn't bring my young kid here anymore anyways. If he had needed to be admitted St. MARYS does not have a pediatric unit. They would have needed to transfer him all the way to loma Linda. If I knew that I would've Just cut the middle man out and gone straight there instead.

Try calling them and see if you can anyone at any extension to answer the phone. Called multiple…read moretimes -no luck, Dr. Greene is great, support staff ??

I would give zero stars to this Dr Liu. I broke both my ankles in June 2022. I live in Barstow so…read moreof course I was taken to Barstow Hospital. The next day this bastard Dr Liu came in and I was sedated and when I can to he told both my husband and I that I would need to go to Loma Linda for surgery that he just couldn't do it. We'll from Barstow Hospital he sent me to a nightmare aftercare called Spring Valley Acute Care and I'll tell you more about that hell hole in a bit. Well so I have 2 broken ankles and he put splints on them. So I'm in this pig pen aftercare and we kept calling his office to get me transferred to Loma Linda and I would leave message after message with his staff and not get a call or anything from this bastard. Close to 2 weeks in this hell hole I'm told I had an appointment with Dr. Liu....ummmmm why? To bilk my insurance? I didn't need to see him anymore but I went so I could ask him what his problem was. My appointment was around 2:00 pm This SOB left me sitting in the waiting room in a wheelchair until pretty much closing and then saw me. At that time I told him the splint on my right foot had a sharp piece that dug into the side of my food and I had a Hugh gaping sore. Then I asked him what the problem was and why was I not being transferred. At this point he exits the room to go home and under his breath he says in about 2 weeks. That son of a bitch let me lay around for over a month with broken ankles because insurance only pays for 20 day stay at this aftercare. We had to arrange for a hospital bed here at home and I finally got to Loma Linda. The doctors there were appalled at this doctor and admitted right there and canceled there other surgeries to get me in first thing in the morning. I believe in KARMA and one day something is going to happen to you or a loved one so remember how you've treated others. KARMA is a bitch and that why I'm kind to everyone be ause I've experienced KARMA. I've decided after all these years to contact the medical board. It might be past the limit but at least someone there will read it and STOP sending me the f***ing $16.00 bill. Kiss my ass! I also found out through employee at Spring Valley Acute Care that you send ALL your patients there and they send ALL theirs to you....humm.. To top it off I caught the lovely infection C-Diff there! Nope wasn't on ANY antibiotics nor had I been. Filthy dirty nasty place. Their ssupposed to bathe you twice a week. I got 3 baths from there disgusting employees there entire time there. Thank God for my husband that would come in and bathe me doing the employee job. The food there isn't fit for my dogs and I don't even think anything starving stray dog would eat it. Your a disgusting human being and I say " human being lightly....your a monster! All your into is lining your pockets and I'm praying to my God to handle you and your greed and callousness towards others. How did the Dr's at Loma Linda put it......you a disgrace to Dr's everywhere. Burn in hell Susan Jimenez June 22nd, 2022 That's the year and date and you came to Barstow Hospital on the 23rd of 2022 1 star because I had too

I'm a SCAN member and have been with Heritage for many years ( with a small break in between ). I…read morelove their services because they keep improving our benefits and available services. Their medical transportation is great providing Lyft or Uber rides. They changed our OTC provider to CVS and they have limited selections. Their prices are higher and their item sizes are small. Plus, your benefit does NOT rollover. You pay a tax and they keep your leftover balance. (They removed the $2 cheddar popcorn you could purchase to use up your balance) I wish they would return to the old OTC provider. They rolled over our balances, they had a wide variety of items in their catalog and no tax was charged.

***Horrible service and billing! Received a bill over a year later for alleged unpaid services. I…read morepaid cash and left in 1/2025, and the Director Angela refused credit the bill. Beware of Heritage VV Medical, if taking test without your consent, swaps, etc. It is apparent, they just want to bill for services and testing unrelated to what you went in for. I paid the bill all at the time. ****Find somewhere else to go because it may cost you way more, in the long run.

I am so please to give such an awesome review Dr Patel is one of the best doctors I've had the…read morepleasure of meeting. I have many pre-existing conditions and Dr Patel went in with detail , listen to me, lectured me and gave me options. I am so satisfied with the doctor I have. He has become our family doctor !!! The staff, Courteous and attentive and always make sure to give the doctor my messages, medication change and lab work on time and always by the end of the day I get an answer. Thank you so much for all you do and stay safe

I am very old school. I remember going to a doctor and the doctor taking time to listen and…read moreactually be concerned for your concerns. I was worried at first because he is a young Dr. I started coming to him because he took over my doctors practice and let me tell you I'm glad he did! If he didn't I probably would not of given him a chance because of his age. Dr. Patel is one of the doctors that actually takes his time, listens and explains things thoroughly. He is not an assembly line Dr! No get them in and toss them out practice here. If you're looking for a good Doctor look no further. I haven't had a doctor this good since I was a kid!

My sister has been on various PIC line administered medications to attempt to kill MRSA. She was…read moreadmitted by Kaiser in Fontana. Her right leg below the knee and the remaining great toe were removed. She was having hallucinations, incredible confusion, and somewhat combative responses. Over the past 12 months, she has had a PIC line 6 times, obviously not killing the MRSA, hence the amputations. She continued to get worse the longer she was on this latest round. I kept saying the anabiotics seem to cause some actions not at all like her and she's kept saying her stomach hurt. So, Kaiser does a CT that says mile Alzheimer's, short term memory loss, but puts her on a med to treat schizophrenia, never notifying any family members, or did they just tell my psycho sister with short term memory loss. Like we are talking 42 phone calls, counted them, asking where she was how did she get there and why? 42 in 3 hours, but Kaiser ditches her, after only 2 rounds of physical therapy. We were told that she can't live alone again. She gets transferred to the Apple Valler Acute Care Center. They ask me if she had any mental issues. I said OCD and Bi-Polar. They ask about the schizophrenia. Mom & I were shocked & said never. I asked why. She said well the other evening, she saw puppies coming out of the walls. Last night, she was asking them why they couldn't see the blood running down the walls, and BHO & FJB gave her a bath, she said it was nothing sexual, but she knew it really happened. I was in shock, went in to see her and she went entirely ballistic, however she knows I signed the transfer paperwork. She looks at me and asks me to tell her the truth, did she have some sort of psychotiic breakdown because she thinks she is going insane, and she is terrified. Shortly thereafter, like Linda Blair in the Exocist, head spinning & green stuff coming out. She was vile. We had to leave as she kept trying to stand up. It is important to note, that She has not walked 26 days. The "Care Center" gave her 4 sessions of PT. All she can do is get to a standing position from the bed with a walker. She cannot even pivot, much less do a safe transfer. They have made her use a bed pan because she falls. I went home that night and Googled the antibiotic Vancomycin induced psychosis. It states that it can rarely cause neurotoxic effects including hallucinations, confusion and acute psychosis. Most commonly occurring in patients in kidney failure, where she is at stage 3. I called and asked them not to give her anymore, call the doctor. Mind you, they are contracted with Kaiser and have a Kaiser doctor assigned to them. They tell me they can't do this, the only way is to transfer her to St. Mary's in Apple Valley and they would transfer her to Kaiser in Fontana. Mom gets there and they have checked her into the ER. They take her back and do bloodwork, their diagnosis is that she had mild short term memory loss & get with her primary care doctor, and arranged for transport. I was flying up the Cajon Pass when I get a call from AMR. They were dispatching a transport call from St. Mary's to her home. Kaiser is supposed to provide a wheelchair & walker and take care of safety features. She is a retired 37-year Kaiser employee. She has nothing. The plan was to drop, literally drop her off at her home. I refuse the transfer & doing 85-90 mph, I fly into the ER after enough security checks I thought a body cavity check was needed. I had called Apple Valley Acute "Care Center" and ask if they have a transfer order. She innocently answered, "well, I do have a note not to accept her back at all tonight and tomorrow morning, I don't know why." I wonder why Kaiser and the "Care Center" don't want her, she's acting psychotic. Why the HELL do they not consider the source, when I ask them to please contact a doctor, she is having a rare but ENTIRELY possible psychotic reaction to her antibiotics... St. Mary's said she was safe to be released. Did I mention she has no prosthetic leg. She just had the stitches removed. Apparently, when they were told that we refused to accept her at home due to that not being a safe transfer. We asked for her to be sent to Kaiser. The "Care Center" apparently were forced to take her back. Heck, they sent everything she had with her and had checked her out. They had no intention of taking her back. I called the "Care CENTER" this morning. All of the staff were in a meeting, but they would call me back. I had an appointment I had to go to, so I said ok. After 4 hours... I thought maybe they would have been setting up things with Kaiser, etc. I call, nope, can't even get with anyone in upper management. I have taken the information to contact the state board. I will file this with Kaiser. I will post this everywhere I can. I called her Primary Care doctor just before 5 last evening. I was told someone on her "Care Team" would reach out by end of day today, which is in 3 minutes..

So many bad reviews.... Yikes. Well mine is the total opposite ! Friendly staff, I go to see the…read moreamazing Ob doctor for my pregnancy Dr Moneke ! He has been my Dr for both pregnancies! He is just simply amazing. All the staff are very friendly ! May I mention St Mary Hospital in apple valley the labor and delivery nurses and postpartum unit were all just simply amazing !!! I highly recommend. Office is super clean, plenty of parking. Very nice medical offices ! Thank You Dr Moneke and staff ! Thank you to all the nurses in labor and delivery unit and postpartum St Mary Hospital Apple Valley!