Bottom Line: At conclusion of installation, this entire job, looks highly professional…read more I was so very pleased with the result. I took pictures and texted to some of my contacts that Range from the state of New York to the state of Texas. My employment background was QC (Qyality Control); With the most imp!ortant area in "Customer Service", and this is indeed important when you're shopping for a contractor; because you desire certainty you receive the value, quality; plus the professional That ensures you completed final result Will meet your needs; and not leaving you, "second-guessing yourself, as to what you made the right decision! ". I am happy, I am very-very happy that I used this Organization!

From the owner: Welcome to Floor Coverings International® of Canton! We are the premier flooring company serving…read morethe greater area. We provide high quality design and installation services and carry the latest flooring products including hardwood, carpet, stone, and tile flooring! Take the guesswork out of getting new floors and schedule your free in-home consultation today!

Alex was amazing! He responded very quickly and came out the next day to diagnose our issue and…read morerecommend treatment plan. Extremely professional and knowledgeable. We would definitely recommend.

Alex provided a very thorough mold inspection for us after we called reporting a musty/mildew odor…read morecoming from our laundry room after a water leak. He was very prompt and was able to come out for the inspection two days after the call. He provided some great information about mold growth/environment needed for growth, and some great tips about doing a deep clean of the machines to handle the odor. We luckily did not find mold, but we would absolutely trust and recommend Alex and Altek for any future inspection/restoration needs.

Spent several thousand dollars with this company for laminate flooring in my home. Was satisfied…read morewith their work. Needed some further work done and called their number and left several voice mails. They never returned my calls. For a commercial business entity, in my opinion this is a MORTAL SIN. I will spend my money with someone else that values me as a customer and will never do business with this company again.

From the owner: A-1 Flooring LLC provides residential and commercial flooring, tile and more in Massillon, OH and…read morethe surrounding area since 2016.

We had used Heritage Carpet in the past before there seemed to be a change in ownership or…read moreintegrity with the company or both. Confident about using them again, we had carpet installed in our main floor owner's suite which is visible from the main foyer. The first Mohawk carpet installed had a significant odor that didn't subside even after we were told to wait for a week or more. When it didn't subside, a representative came back again and agreed the odor was still there. I was told a claim was submitted and approved through Mohawk. The first installation was beautifully installed! Not seams were visible because they placed the seam on the west side of the room, which did not receive natural light through a window and the furniture was placed over where they chose to place the seam. It was unfortunate the carpet was defective because the room looked absolutely beautiful! A second carpet was then chosen. When the second carpet was ordered my husband recognized the wrong padding was installed the first time, so the padding he expected was then added to the second install order. The installation the second time was the worst installation of carpet we have EVER had! The seam was now placed on the south side of the room with the natural light hitting the carpet from the window in the owner's bath. The room went from a beautiful installation the first time to a dreadful unsightly line visually cutting the room. I contacted two other carpet companies to look at the seam, and both agreed the seam should never have been placed in that location. Heritage Carpet insisted it was a "good install." In addition to the poor unsightly installation, they installed a defective padding that had high and low levels when you walked on the carpet. Two people came out to look at the carpet, Dennis, apparently the owner, who rudely insisted there was nothing wrong with the padding, and the other person who came with him was the person who determined the first carpet install had a problem. HE agreed there was a problem under the carpet. After doing something to the floor or padding close to the bathroom entrance, the padding problem still existed. I was told to hire an inspector and if it was determined there was in fact a problem, I would be reimbursed for the cost. I hired a highly reputable inspector who agreed with the two carpet companies and the one representative from Heritage Carpet who came with Dennis that there was a problem with the padding. The inspector measured and took photos confirming the defective padding installed had high and low areas. I was then given an option to have new padding installed or receive a $1000 refund. I thought long and hard and decided to accept the refund because I will be replacing the unsightly carpet installation in the future, and with it the defective padding. I also should mention one of the carpet installers stole the furniture Slider I used under a large ceramic seat in my foyer, and the third time they moved my furniture, they broke a piece of my armoire cabinet. They did end up finally admitting and replacing the stolen item, but replaced it with an inferior quality furniture "slider" not the high quality name brand Slider we owned. Fortunately, my husband was able to repair the cabinet. Things happen, and in the past under prior ownership, perhaps, we had good service, so we decided we would use them again with a room that required no seam and we would move our own furniture out of the room and back in. When I came back into the store and then the day of the measurement, we were told because of the challenges we had with them with the last installation, they would NOT guarantee this installation. So, it appears that as long as you are willing to accept inferior work, defective products, theft, and allow the owner Dennis to disrespect you and deny any problems exist until professionals confirm the problems do in fact exist, only then will they warrant future work. It was painfully clear if you have any challenges to their workmanship or products, all the fault falls on the consumer. I would like to add that I did not submit a review of Heritage Carpet with the poor installation experience because we had a different experience in years past, but the company is a very different company today, and I chose to reluctantly accept a refund instead of the risk of having my furniture moved again. Heritage Carpet used to be a company one could trust. Things have certainly changed! Consumer beware!

My experience with Heritage Carpet and Flooring exceeded all my expectations!! I had luxury vinyl…read moreplanks and fresh carpet installed. I couldn't be more impressed with the experience!! The sales team was knowledgeable, helpful, and willing to accommodate. The installers were efficient and professional. I highly recommend Heritage Carpet for all your flooring needs!!