I started coming to PhysioStrength based on the recommendation of a friend and couldn't be happier…read more My previous PT office got the job done but wasn't assisting in my personal progression goals. Dr Derek redefines the role of PT, is constantly checking in and making adjustments based off of what he sees and my physical goals. It is clear that there is a system in place and the PT accountability is apparent. If your goal is to progress thru an injury, come see Dr Derek at Physiostrength.

I get excellent care from Dr Michael O'Connor, PT. He's helping me post partial knee replacement…read morewith gaining more knee flexion, strengthening area, range of motion. He keeps my sessions varied. I get very good care from front desk, too.

Physical therapy is costly, they will send you to collections despite having a payment plan set up…read morewith them that you have been actively paying on. Do not reccomend receiving care from them.

The actual therapists are great. The billing is terrible! Left card on file and am being billed for…read moreextra visits. Calling the billing department is like pounding your head against the wall. My suggestion would be to pay at each visit as opposed to leaving them with your card.

I needed a form signed, and after about a month of getting the runaround from his office staff,…read morethey made me schedule an appointment. Then they billed me over $600 to sign the piece of paper that confirmed I was still under his care during a specific period of time. This form did not require any medical training or expertise. I would never recommend this doctor to anyone.

Five stars for the medical team, zero stars for scheduling, phones and leadership…read more I've been dealing with EMA for nearly two years and it often seems as if no one there below the rank of physician can operate a telephone. The causes of this collective developmental disability are a mystery, but the bureaucratic disease is real. The office is fully staffed. I know that from firsthand experience because I've been there five times. The parking situation is awesome. The location is stellar and easy to reach. But the front desk? The folks working the grill at McDonald's look like rocket scientists by comparison to EMA's admin people. Why is answering the phone in 20 rings or less so hard for them? Why can't EMA call referral patients to book appointments with them? Every time I cite EMA's Wesley San as my preferred physical medicine specialist the referring spine doctor tells me EMA will be calling me to make an appointment. However, that promise has not been fulfilled once in five tries in the two years since I tore up my back. And no one answers when you call EMA's main number at 253-272-9994 to try and make an appointment. Especially around lunch time, which apparently runs from 10 a.m. to 3 p.m. at EMA. Good luck booking at EMA via MyChart, as you can with nearly every other MultiCare office or affiliate, because EMA doesn't use it. Why? Apparently, managing physician Kashif Saeed thinks they're so incredibly efficient they don't need it. I've had a wonderful experience with Dr. Wesley San at EMA, who is awesome, but I'm no longer either healthy enough, persistent enough, nor intelligent enough to navigate my way through the EMA front office team to him. I know I'm not the only frequent flier at EMA who is sick of this crap. Because their reviews are full of similar stories, What's the moral of the a story? When you create an administrative situation where the only way a patient can get through to their physician at EMA is to write a negative review online, guess what you get? You're reading it. Look Kashif, if you are too busy to run the admin side of the business at EMA then hire someone else to oversee it and focus on physical medicine. Because this isn't working.

My test resulted in a misdiagnosis of ALS from someone un qualified to do so. Since - I've been…read moredenied care due to diagnosis. Even had a doctor tell me he saw no signs but treating my back pain would be considered a waste of time. Thrilled to see they have closed this location. I've had 2 1/2 years of hell

Ben Kevan, the clinic manager and primary physical therapist is wonderful. He is personable,…read moreknowledgeable and encouraging without being a task master. I worked with Ben for 6 months after having had two knee replacements (3 months apart); the PT was successful and my function is great. I highly recommend Ben and his staff.

I was born with a body that has a ton of issues. I managed to work most of my adult life in…read morehospitals and for medical device companies. I have worked with and been a patient with more doctors than I care to recall. Some docs punch the clock and get you through to the next provider you need to see. That is not Dr. Betteridge. He not only talks to you, he listens. He is concerned with what your needs are. I saw Dr. Betteridge to have some steroids injected into my gnarly bones some would call elbows. He spent as much time as he needed to find out why I was there and what the plan was for my care going forward. At my second time seeing him for steroid injections I talked to him about other issues I had and what my symptoms were and I asked if he was able to help me. He was honest and forthright and said he was not the best person for me to see and immediately sent in a referral request for me to see someone who was in the GHC network who was better suited to assess my health issues. Dr. Betteridge is a rare individual who is truly concerned about his patients and will do what needs to be done to see that they get the care they need. He also reminded me that if I see at doctor at the U that I still have the right to see anyone else that I think I need to see, so that I get all the information I need before I go under the surgeon's knife. I don't give many 5 star reviews but Dr. Betteridge deserves this. If I could have him as my primary care provider I would make that happen ASAP. If you need to have steroid injections into your joints you really need to get in to see Dr. Betteridge. He is what everyone wants a doctor to be.