I really wanted to buy at a local business and be happy after, but not totally the case. We are…read morehappy with the mattress and the price was decent. We had some issues which were ultimately resolved satisfactorily, so I don't feel the need to mention those. There was a communication issue, however, and this was throughout the entire process. There was a delay in getting the mattress (not their fault so was acceptable) but there was no communication on their end. The only way we ever got any info / updates was by continually calling and emailing. There was then another delay and I found out only by sending an email (one of several) to confirm delivery, which I then found out was not going to happen as scheduled. This is the reason for the three stars. Communication was basically nonexistent unless we initiated it. Good communication would have definitely made the overall situation better.

From the owner: Full-Service Fleet Systems, Mattress, Beds, Free Delivery, Mattress Sales…read more

I needed a specific mattress very quickly, and Richard and Brandon were so incredibly helpful. They…read moreknew a lot about the mattresses, policies, logistics, and all that, but their level of compassion and understanding about my situation went way above and beyond. I would highly recommend this Mattress Firm.

Eve was great! She was helping two other people, me, and answering the phones. She kept an amazing…read moreattitude and professionalism the entire time. Every store wishes they had someone like Eve working. She knows her stuff, is kind and just lovely to work with. My new mattress is on its way and since I bought a box spring and mattress, they will haul away 2 items. And they will price match and do a free exchange for 4 months. Yep, I'm happy.

Friendly, had what needed in stock. Delivered within an hour. Best service you can find.read more

Love this place! There is literally nowhere else to get furniture in the area like couches,…read morerecliners, loveseats and mattresses! They have 3 warehouses full & have a decent selection for every budget. The staff was extremely friendly!! They also delivered for a nominal fee if $30 which I felt was very fair and great! Thanks Liquidation Warehouse!!

Katelynn and David were great help with us finding a bed frame. awesome customer service, very…read morefriendly, Great people 10/10

I moved from out of state. David Witt helped me with recommending a mattress without even seeing or…read morefeeling it. I explained that I like a firm mattress and have some back problems. He was able to quickly recommend something I would like and the delivery process was very easy! He had my mattress delivered the same day I got the keys to my new apartment. This all happened a year ago, and I am still very happy with my mattress. Highly recommend working with David :)

This is one of those things that seems too good to be true, but you figure you'll try it anyway…read morebecause you prefer to shop small and local and hope it does work. We ended up saving a large amount on a mattress and it was the most pain-free experience ever! We had done our research and were feeling overwhelmed at the sheer number of mattresses out there. We stopped by Preferred Mattress and provided some info about what type mattress we were looking for. Ed replied with three or four that they had in stock. We went to Macy's before to try them out but the sales staff was too pushy. After checking out a few at Preferred Mattress we picked out one we loved. It was placed in our bedroom later that day. Pricing was insanely good. Delivery guys were great. The whole experience was super easy. Highly recommend! If you need a bed go see Ed!!!! P.S. We were lucky to meet Luna the Famous Shiba Inu Puppo that is sometimes there.

Good prices on quality products with full service delivery and setup. They also removed the old…read moremattress and bed frame.

These folks are friendly, knowledgeable and well stocked. Many styles to choose from as well. I…read morepurchased a mid-century modern loveseat and chair at a great price. How great? Well, I found the same loveseat at a "discount" online store and the price was $210 more than HSW. Ended up buying 3 pieces from this place and walked away feeling like it was money well spent! Highly recommended!!

Fantastic local business people. Opened early and stayed late for us and were willing to work with…read moreour budget and treat us especially kind. Have purchased four fantastic mattresses, a sectional, and oversized chair. All 5 star quality. Hidden gem!

What you get from Heinz that places them above all else is their service…read more My elderly parents recently bought a house in Carlinville and they needed to replace some flooring. Upon install, several issues with the house were discovered. Not only did they do everything they could to reduce the costs, but they repeatedly came back to ensure the job was done correctly. They showed patience, consideration and respect throughout the process. Any big box installer would have left the job unsatisfactory. The owner himself attended to the issues, even though it was not a large job. This is the kind of loving attention you get with this family-owned business. You can not go wrong with Heinz. Will continue to do business with them. You should too.

We had the best experience purchasing here! They have a wonderful selection of in stock furniture…read moreand the service is A++ We will recommend to all and certainly be back for future purchases. Thank you so much !

Who knew that buying a mattress could be such a pleasant experience?! Before going into Mattress…read moreDirect, I went to two other well-known mattress stores. The salesmen were typical salesmen and were trying to push me to get something I really didn't want. That was NOT the case at Mattress Direct or with the salesperson, Anne Marie. She is great! She explained that they do not earn a commission, so she wanted me to get what I wanted, not what was most expensive. If I ever need a mattress again, I'll go back and I'll refer anyone I know to get their mattresses at Mattress Direct, specifically from Anne Marie.

Shaun is wonderful! My Fiancee and I needed a mattress and he was extremely helpful. He knew the…read moreproducts and asked us questions to guide us in the correct direction for the mattress that would be best for us. I highly recommend Shaun and Mattress Direct.

Came in late with a low budget. Shawn was very helpful and didn't laugh at our budget like other…read moreplaces. He showed us a couple mattresses in our budget, but we didn't like any of them. Then he remembered the floor model on sale. It was perfect. Within our budget, very comfortable, and made in the USA, which is really important to us. Mentioned the local morning radio show that they sponsor, and Shawn immediately loaded me up with promo stickers from them. When this bed is worn out, we definitely will be going back to get another bed from Shawn.

Daniel was the only staff member in the store, and made is feel like our mattress need was his…read morepriority. He gave us great tips on choosing a mattress, was honest, patient And helped get us the best price! This was the best shopping experience I've probable ever had! Thanks, Daniel!!

Ken was a big help in making our first ever mattress purchase today. We were looking for a…read moreCalifornia King in a certain budget which is hard to find, and he jumped through all the hoops to get it to us as soon as possible. "Good work from the young man" - my husband