Who knew that buying a mattress could be such a pleasant experience?! Before going into Mattress…read moreDirect, I went to two other well-known mattress stores. The salesmen were typical salesmen and were trying to push me to get something I really didn't want. That was NOT the case at Mattress Direct or with the salesperson, Anne Marie. She is great! She explained that they do not earn a commission, so she wanted me to get what I wanted, not what was most expensive. If I ever need a mattress again, I'll go back and I'll refer anyone I know to get their mattresses at Mattress Direct, specifically from Anne Marie.

I'm thrilled with the new mattress they made for my little antique convent bed. It wasn't cheap,…read morebut where else are you going to get a special size? I was treated very nicely, and the owner explained my options and gave me the pros and cons of each. Excellent purchase.

If I could give Maplewood Mattress 10 stars, I would! My wife and I bought two long twins to make a…read moreking. My wife was very happy with hers, but mine was too firm. Justin worked with me for months - yes, months - until I got the perfect mattress for me. No other mattress store, online or otherwise, would have been so patient and diligent. Everyone at Maplewood Mattress was helpful, friendly and knowledgeable. And the fact that the mattresses are made here of locally sourced materials makes the whole experience even more gratifying. Thank you, thank you, thank you!!!

Chris Murphy is an excellent sales rep. Helped us find exactly what we needed, and explained our…read moreoptions for the furniture AND the specifics on the delivery, Goof Proof & charges for both. He gave us space to discuss, but he was available for any and all questions. He never tried to "sell" us on anything and was very open on pricing & returns and such. We would highly recommend him and the Bobs at Northwest Plaza in Bridgeton, MO.

We got a recliner. It's okay. It seems that most of the service technicians don't have a clue…read more Except for the last one. Trying to resolve a problem for over two months. The technician for today never showed up, but lied to his supervisor that he left here a half hour ago. No missed calls, texts, emails, and nothing on my ring camera. So now we have to wait a couple of weeks for the next available appointment. It took me over an hour between chatting and phone calls to accomplish this. When I called, I had two hangups. Had to call a third time. I now have a headache from all of this nonsense. The sales department is great, but the service dept. is as bad as it can possibly be. I don't know if I would ever purchase anything from Bob's again.

Super fast, super nice and super friendly! I also appreciated the advice on a consignment shop on…read moreanother item I was looking for. I went to the shop around 2 to choose a mattress and by 6, it was already on the bed frame.

Fast & efficient, nothing more to say! Just what I wanted! Friendly & accommodating. Rob is an easy…read moregoing guy, just trying to help you get the best bed for your needs

We visited today with my father-in-law (FIL) after purchasing a mattress & ergo vase set for him at…read morea different location. Even though a sale and upgrades may have been possible, the sales associate provided excellent service in answering all of the questions that we hadn't asked. This friendly service at no additional charge including ability of FIL to try out relative firmness of options proved a valuable component of completing the sale process. If you stop by, talk to Tyler! He'll listen & help with your mattress selection!

I wanted to get my partner a new bed because he is going into a memory care facility. I walked…read moreinto the store thinking I would need it in 4 days and Tyler made sure I would get it. He also said that the mattress could be held on will call if necessary. Of course the plans had changed and so that is what happened. Tyler called me with follow up on the delivery process and everything followed a smooth path. The delivery department gave me a time the night before and 10 minutes before they arrived. They did a great job putting it together. The product is really great and wonderful for a person who needs physical and psychological support. I really was particularly impressed in the situation I was in to get such great service. Thank you Tyler for all the support you provided with the twists and turns this process can take. It would be a cinch with a "normal" mattress purchase!

My daughter and I went here because it was close to a place we were previously. We knew size, type…read moreof construction and pressure we wanted. The salesman listened to us, treated us with respect, offered us many options, and informed us delivery fee in advance. We were pleasantly surprised that they had a queen-sized Sealy Hybrid plush for half the online price with one small black spot on the side, which was disclosed prior to purchase. The spot did not bother us, and we were thrilled to learn they could deliver same day ( maybe because it was on the weekend?) and would get a discount for providing 1 person to assist delivery driver with removing our old mattress and installing the new one. The driver was courteous, friendly notified us he was en route. Happy customers!

Do I recommend? 10/10!!!!!!!! Don't let the outside of the building fool ya, this place is grade…read moreA+. 1. These guys are amazing. 2. The products are great. 3. Experience in this store is what you need to made an educated and confident decision for an investment i. Tour bedroom. I called these guys and they answered every question I had over the phone. Let me tell ya, a had a lot lol. They had the patience of a saint and the knowledge of one too. I had made multiple phone calls that day and they were the only ones who didn't treat me like I was wasting my time. Once they told me the prices, which were half of what I had seen all day, I had to go see it for myself. Once I got in store I spoke with them and they had me in the perfect bed within 30 minutes. There wasn't a rush, they were just that good. They actually got me in a bed I wasn't looking for and I thank them for it. Not only was it cheaper, it felt better than the original I had picked out. Then they set me up with an adjustable bed frame that, as they say, does everything but park the car. I got all of this at the same price I would've gotten a frame anywhere else. Best part, I WALKED OUT WITH MY MATTRESS THE SAME DAY!!!! Being in sales before myself, I commend them on their honesty and ability to explain products and pricing to me. Thank you thank you thank you form my wife and I. You guys are the best and we appreciate the hospitality. I've had my bed for a couple weeks now and everything is perfect. 100% recommend!!!!!!!

My husband and I were shopping for a twin mattress, we walked into a couple of other places and the…read moreprices were higher than we liked. We drove up to Arnold and pulled into STL beds. I'm so very grateful that we did too. We got the mattress that I wanted. It's very comfortable, he even knocked the price down for us. We payed exactly what I wanted to pay. The service was personable and warm.. I was pleased to find out that they have been in business since the 80's, the first store being in crystal city and they sold waterbeds.

I would give them 10 Stars if I could! I called STL beds the night before I had to move as I was…read morehaving an issue draining a waterbed. I was using the drain & fill kit but when I turned the water on in my bathroom sink to create the pressure to suction the water out, the pressure was too fast and was going to overflow so I turned the water pressure to medium. I couldn't tell if it was draining the bed, so I found STL online (I'm in FL), called, and got Doug. He let me know the bed would not drain at half pressure and I needed to buy a Drummond Transfer pump which I could get at Harbor Freights. I went into a panic because I needed to drain that bed as the movers were going to be at my place the next morning. STL was closing in a few minutes and I had never used the pump before. I was half in tears because where could I get help if I needed it? Doug assured me I could use the chat message link on their website even after they closed and went on to give me his personal cell number "just in case" and assured me we would get my waterbed drained that night. I hurried up, got to Harbor Freights, (Doug even recommended I check online at the HF close to me to make sure they had the pump in stock, which thank God they did!) got the pump and everything went as Doug said it would. He explained to me how to connect the pump and what to do. I did call him upon my return to let him know everything was working as it should! Talk about going the extra mile for customer service and I'm not even a customer of STL. This just tells you STL is a first-class place for ALL your waterbed needs.

Beware . . . When Verlo offers free financing for one year it is not actually free financing…read more What you are doing is signing up for a credit card with Synchrony Home that has a monthly payment due. The credit card was not mailed in a timely fashion and if I hadn't called I would have owed a $41 late payment and charged 34.99% on the balance of the mattress. The mattress itself is great I just am quite disappointed at their dishonesty.

I believe a 3.5 star if possible would probably be more fitting…read more The mattress value would be five stars but the value considering the price would be two stars. For the last four years, nearly every business that sells a product or service has been taking advantage of the poor economy. The current regime in power tells us that inflation is down and the economy is great. Well that only works for the people who won't think on their own. We all know it isn't great. The small amount of our cost of living increases for this year don't usually cover the increased cost of groceries in a month, much less anything else. But the worst thing is corporations now have the freedom to use the economy as an excuse to raise prices to exorbitant levels. The only choice we have is to take it or leave it. Well we've been purchasing from Verlo since the 1990s and we have a queen setup that will be due to be replaced. But I'm thinking we will put that off. There is no way to check the honesty of the constant price increases. For the first two years we heard the excuses of the virus, supply chain problems, labor problems, transportation problems, "global" nonsense issues and all other excuses that could be applied. Now, they don't even bother with excuses. They just up the prices at will. McDonalds CEO recently admitted that their prices were creeping up while nobody complained. Well now their customers are complaining and they claim they will do something about it. And I believe this tactic is commonplace now. The retailer/seller has free rein and they know it. My wife stopped on her way home from work to order a twin mattress. I asked her when she got home because we bought the exact same mattress in October of last year. The cost now is 23.8% higher than the purchase five months ago. I called Verlo to inquire but the call was answered at their other location. I explained my concern and he stated that some mattresses "had a small increase". I kept it polite as even when angry I don't believe losing one's temper proves a point. But I do not appreciate the fact that he thought I was stupid enough to think that nearly 24% is a small increase. Every step along the way of a product or service will be profitable for the supplier until the consumer purchases it. And they most likely will be ripped off with the inflated price. I know writing this won't change the ways of retailers who are only making the economy worse and taking advantage of their customers, but it certainly doesn't hurt to let them know that we are on to their underhanded and greedy ways. Thanks Verlo!

I like Ikea. It's not usually a quick in & out thing. I go when I want a browsing shopping…read moreexperience. It's a little more self-service than I like. Who wants to pick up and load a sofa? Not I. I bought a new sofa at Ikea late last year. For a small fee (under $40), it was delivered. The restaurant on the third floor was a must-visit, but now food is pricier (everywhere, not just here). Still, maybe it's worthwhile for an old-time experience of sitting sit in a department store eating a warm meal in front of those big windows with views of Midtown and other areas of the city. Room for improvement: I think the store should open a little earlier than 11 a.m. on Sundays.

I miss having an IKEA in my backyard. So when a friend asked me if I wanted to go there on a recent…read morevisit to STL, I said yes. We went at 10 AM, thinking that was when they opened. To our surprise, the opening time has changed to 11 AM. We left and came back at 11. Both of us always enjoy the displays that show you what you can do with specific amounts of square footage. The merchandising team at IKEA are so creative, they make use of every bit of space in their examples. IKEA is a huge store, but you can't get lost. All you gotta do is follow the arrows painted on the floor. They're there from start to finish. They'll lead you through; furniture, accessories, housewares, plants and more. When the arrows lead us through the frames and artwork, we got a giggle that they had copies of the Mona Lisa and Starry Night. My favorite area is the housewares, I can always find something that I need in my kitchen. However, on this visit I found a coat tree for my front foyer in the accent furniture area. It's going to be nice to have something to hand my coat on instead of throwing it on the chair. If you need assistance there's always an associate working nearby. As I shopped, I did notice the prices weren't as low as they use to be, but that is the case almost everywhere. However, it's still a good value.

If you are looking for a new mattress, I suggest Mattress Firm West County. There you will meet…read more"Joshua", who is most knowledgeable in finding the mattress to meet your needs. May I also suggest getting an adjustable bed frame. It's a whole new experience in the bedroom. Libby W.

I was dreading the mattress-shopping trip immensely due to my prior not-so-good "customer service"…read moreexperiences I have had the past few years. But the dreaded trip had to be done. Upon entering the Mattress Firm at 15464 Manchester in Ellisville, MO--all I can say is WOW! My family and I were greeted by Dana as we entered. After a brief explanation of what I was looking for, Dana, using her vast knowledge of the products, proceeded to show me the various mattresses available. She listened to me and catered to my needs. She was patient and allowed me to take my time. By the time this visit was completed, I was much more relaxed and actually looking forward to receiving my purchase. All I can say is that Dana rocks!! Thank you! Kudos :)