this place has taken great care of needs. including returning a mattress and exchanging it for a…read moredifferent one. amazing service.

I can't say enough about the incredible patience, courtesy and professionalism extended to me by…read moreMichael at St Louis Mattress and Furniture Warehouse. I left a message explaining what I needed and much to my surprise within a short period of time Michael returned by call. I wanted to order a frame to fit a 1950's headboard and footboard. From the first phone call (yes I made several calls) Michael graciously walked me through the process and the importance of providing him with accurate measurements and specific details so he could determine the appropriate frame I needed. After placing an order, Michael again took the time to confirm the information I provided and explained why he recommended another choice. Within just a few days I received the frame that was a perfect fit. Each time I spoke with Michael, he treated me as though I was his most important customer and he gave me as much time I needed. Also, his delivery men also respectful, courteous and professional. I high recommend St Louis Mattress and Furniture Warehouse. Joyce S Very Satisfied Customer

Lovely store. Brightly lit and stock was well laid out. They even have a little cafe in the back of…read morethe store with complimentary coffee, water, and mini ice cream cups. Terry was friendly, informative, and patient. Answered all our questions and provided information regarding delivery and supplemental warranty policies they have available. We'll definitely be back once we get our apartment and figure out which pieces would work best for our space. Thanks for all of your help today, Terry!

Great selection and spacious store. Staff hover you like birds, it's really annoying and quite…read morefrankly distasteful. I don't need you following me. I love the snack bar, but wouldn't buy from here (in person) due to the creepy salespeople.

We visited today with my father-in-law (FIL) after purchasing a mattress & ergo vase set for him at…read morea different location. Even though a sale and upgrades may have been possible, the sales associate provided excellent service in answering all of the questions that we hadn't asked. This friendly service at no additional charge including ability of FIL to try out relative firmness of options proved a valuable component of completing the sale process. If you stop by, talk to Tyler! He'll listen & help with your mattress selection!

I wanted to get my partner a new bed because he is going into a memory care facility. I walked…read moreinto the store thinking I would need it in 4 days and Tyler made sure I would get it. He also said that the mattress could be held on will call if necessary. Of course the plans had changed and so that is what happened. Tyler called me with follow up on the delivery process and everything followed a smooth path. The delivery department gave me a time the night before and 10 minutes before they arrived. They did a great job putting it together. The product is really great and wonderful for a person who needs physical and psychological support. I really was particularly impressed in the situation I was in to get such great service. Thank you Tyler for all the support you provided with the twists and turns this process can take. It would be a cinch with a "normal" mattress purchase!

salesman predetermined what he wanted me to buy. He had a very bad attitude, talked over me when I…read moreasked questions he responded by directing me to what he wanted. Terrible store experience, I f lt like I was buying a car!

This place is awesome. They take time with you and explain everything clearly . Joe my salesman I…read morewould recommend to everyone. He has done everything to make my experience perfect including making an exchange cause the one I picked wasn't working for me. Today went back and joe was happy to make me happy and said if this one doesn't work for me come back and he'll make sure I get the one that right for my sleep . Thanks Joes you have made this so easy and relaxing

Professional and helpful. They allowed me time to stop and help me make sure that I got the right…read morebed that fit me, with absolutely excellent customer service.

We just stopped in to check out mattresses. There was a heavy fragrance of air fresheners in the…read moreair and I couldn't stay. I don't understand why everyone thinks air fresheners equal clean. They don't. What are they covering up? I have a terrible sensitivity to fragrance that gives me terrible headaches that will not go away for several days. It prevents me from many activities. I had to stop shopping at several stores because of this. A mattress store is the last place I would've expected I would have to avoid.

I'm thrilled with the new mattress they made for my little antique convent bed. It wasn't cheap,…read morebut where else are you going to get a special size? I was treated very nicely, and the owner explained my options and gave me the pros and cons of each. Excellent purchase.

If I could give Maplewood Mattress 10 stars, I would! My wife and I bought two long twins to make a…read moreking. My wife was very happy with hers, but mine was too firm. Justin worked with me for months - yes, months - until I got the perfect mattress for me. No other mattress store, online or otherwise, would have been so patient and diligent. Everyone at Maplewood Mattress was helpful, friendly and knowledgeable. And the fact that the mattresses are made here of locally sourced materials makes the whole experience even more gratifying. Thank you, thank you, thank you!!!

The online return policy is not very transparent. If you order online and you need to return your…read moreitem you must pay to ship it back and the customer service process is slow and requires multiple follow ups. Avoid Ashley furniture if you can! I spent $400 to ship back dining chairs, a costly mistake

So 1.8 m followers well I'm the 1 that's not satisfied they brought my couch out it was to big to…read moreget into my house I'm not blaming Ashley for the tearing up of my house but it still their store that contracted the moving crew so it's still there issues to make it right. The movers broke my front door off the hinges , put a hole in my wall and when they couldn't get the house from the front door they went to the back door after breaking the glass out of my screen door my mentality challenged daughter was asked to help with holding the door she was cut by glass and bleeding and after all of that we had to send the couch back for a smaller one , my front door wouldn't close so I had to take off work the next day so my house wouldn't just be left open so I missed pay. So after going back to the store to select a smaller couch I added a lamp it was supposed to come with the 2nd couch it didn't come tried to make me com and pick it up , no it was supposed to be on the truck with the couch , so now arrangements are made with a live person on the phone for it to be delivered today September 25th I'm waiting and took off another day to be here for the lamp only to find out that if I didn't respond to some Jenny chat box text within 3 hours I would have reschedule sorry if I've already made arrangements why aren't they up holding the arrangement that was set in place . I work at a hospital saving lives I can't be checking a phone all day for a robot text message, so now I m not getting a lamp today and I've lost money cause I could've went to work SO ASHLEY FURNITURE IT IS YOUR FAULT CAUSE YALL HIRED THE MOVING COMPANY. So you get rating and I'm a first and last time customer.