I have been trying to talk with Mr. Finnegan about a few different serious service issues that I have had at his dealership. For a Over 2 weeks they have been telling me he hasn't come into the dealership. Before, when I was talking with the GM Mr. Torres he told me a few times that he would talk and have a meeting with Mr Finnegan the next day because he was coming in and they would talk about my issues but then he was the one that started telling me he hasn't come in. I have left messages, wrote different reviews on different platforms but absolutely nothing from them in a total of about 6 weeks that i have been lookingfor answers. No wonder no one else answers any questions at these dealerships if EVEN THE OWNER DOES WANT TO TALK WITH A CUSTOMER!! HORRIBLE CUSTOMER SERVICE ALL THE WAY AROUND read more

My regular auto service checked my car and after a couple of checks informed me that a part that was under warranty needed to be replaced by a Buick dealership, I took the car in and the technician, Brandon took excellent care and follow up on my car. He informed me about a couple of other minor issues. I was very pleased with his communication, expertise and friendliness. I highly recommend him and Finnegan Chevrolet Buick GMC. read more

Bought a brand new GMC first thing there's a recall have to have it fixed right away. Now the transmission is acting up at jumps forward and shifts really hard, but they don't seem to care that we are self employed const instruction and transportation is a must Repairs will be a few days they said they have no loaner for transportation to work and they don't seem to care also no call back from management after leaving message about getting this truck repaired, which is a necessity in our business. read more

I will first start off by saying that the service department does do good work however the wait time is atrocious for routine service. 2 hours waiting and the vehicle didn't even make it in the shop for an oil change. Wasted a lot of time today for no reason. Definitely could use some more technicians. read more

Finnegan Chevrolet Buick - Car Dealers Near Me - Rosenberg, Texas

They have horrible customer service . Also if you bought the 3000 dollar package that's a scam . I took my truck in for two dings on the same panel to only be told they only cover 75 per ding and if on the same panel 10 dollars more left me to owe 190 so it is not a 3 year painless dent removal service . No where in the contract does it same they only pay up to 75 ..They would not honor it but yet take your money . read more

I have routinely come here for my oil changes. Today I had a flat tire and presented elsewhere for it. Whole there I figured they could do the oil change. Unfortunately they couldnt because the last oil change (at Finnegans) they stripped the bolt to the oil pan. I left the first garage and I have presented here at Finnegans for my oil change. I am waiting to see whether they will come clean. They were not honest when they originally stripped the bolt but they can redeem themselves if they are honest today. More updates to follow. Update: nobody came clean about the damage. However when I confronted them they looked and agreed to replace the bolt that they stripped on a previous visit. I am to return in two days and have them replace the bolt so that I can have the oil changed anywhere. My gratitude to my advisor Mr Lleiwi. However my faith in the service department has suffered a big set back. read more

I would not recommend buying a car from this place. I purchase a used vehicle and it was almost about to fall apart! I strongly believe they are selling lemon cars that need tons of work that they are not getting done. I strongly advise ask the salesman what the car actually needed & go from there. HORRIBLE!! definitely lost my services read more

I was a customer of Finnegan. For the past week I have desperately been trying to get my car fixed at your dealership, with on there end was no urgency. I was extremely dissatisfied with the lack of communication concerning this matter, and every time I attempt to get more information, I am still left with many questions. I would give the advisor a call since they weren't calling me and she stated she didn't know a lot of the times why it was doing it and would Text me. Initially I was told there was an issue with my car's battery, and I paid $500 to have it fixed. One day later my car experienced the same issue it was having prior to being fixed, and I have yet to learn the definitive reason why. I have been told after that my key is not being recognized, but that you all are not sure. It was a huge inconvenience, more-so because of the lack of professionalism, and at that point I was wanting to have my car taken to another dealership if they were not going to be able to keep me informed and in a timely manner. I was corresponding with your Service Representative, Candy Parker, but I was not satisfied with her method of communication. To get what I needed done and my car back I literally had to give attitude and show my frustration it shouldn't have to get to that point for them to act. They did at the end cover the other expenses but they should have anyway because they was in the wrong. read more

We had an excellent experience. This is our fourth purchase from this dealership. We went online on Friday and found what we wanted and had a sales rep contact us. We set up a time for Saturday at 1000 am, and by 1210 pm we were out the door with a brand new truck for the wife. James Smith was our sales guy, and he was very friendly, professional, and didn't pull us around. We told him what we wanted and what our budget was and he nailed it. I couldn't be happier with our experience. We knew what we wanted and he found the right vehicle for us. We worked the numbers first, and then went out and looked at the truck and test drove it. This was perfect for us because we didn't want to waste time test driving and then find out he numbers were not right. The Camaro, as fun as it was, didn't serve a purpose for us. We needed a small truck to pull my boat. I pull our travel trailer with my Ram 2500 diesel truck, but we were tired of borrowing a vehicle to pull the boat when we would want to take the boat and travel trailer to a campsite. The Colorado fit our needs perfectly. Overall, excellent experience. Call James Smith and he will take care of you. read more

Finnegan Chevrolet Buick - Car Dealers Near Me - Rosenberg, Texas

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I recant my last review due to frustration and a bad situation that i was going through all morning. It has not been pleasant at all, however, it is not Finnegans fault. I have spoke to the manager about twice now and to say she has deescalated the situation is an understatement! She has been way more than helpful and understanding and has gone out of her way to make sure i was taken care of. At the end of the day that is what superior customer service is all about. Again, i am sorry the way i came across earlier and this situation has actually taught me a life lesson. Thanks to everyone for the patience you all have shown me in the time of frustration. Especially Curtis and the Manager. read more

Finnegan Chevrolet Buick - Got my car back ! - Car Dealers Near Me - Rosenberg, Texas

My wife and I stopped in where we were passed off from one sales agent to another. Once we found the 2020 Sierra 2500 Denali we wanted & the female sales agent wouldn't give us a price and proceeded to say we would simply take it elsewhere to purchase a truck. It wasn't until we were ready to leave they we were provided a price for a truck. The worst part was it was a price for a truck from Sterling McCall and not their best price. We knew this because we had already received prices from other dealerships with over $10k in savings. Overall once the female sales agent realized that we would be purchasing the truck we wanted that day from a dealership that had the truck in stock, our female sales agent went to assist other customers and simply make us wait for a bogus price. Best part is we didn't purchase a truck that day at all. We would have purchased from them that day had they displayed simple standards of honesty and integrity. Beware of their shady auto dealings. read more

pour horrible service from Dave the manager over some 2000 dollar tires they said were brand new but had knots on them then tried to blame me for them this entire Finnegan auto group is a joke don't waste your time or money with these guys !! read more

Purchased a new 2022 Jeep Wagooner from them about a 1.5 month ago. Went on road trip and rear passenger tire blew out. Wanted them to reimburse me for defective tire but tire was in Amarillo, TX. They stated the blow out was due to a damage rim. How can you not have damaged rims from a blow out tire on the freeway going 70 miles per hr.? They just give the the run around and denied it. Will never purchased from them again because i have no trust in them being a dealer that will watch out for the customers. First and Last time using them. Stay far away from this dealership. read more

Pieces of Car Falling OFF on the Highway! No Help From Dealership!! I was sold a Certified Pre-Owned Vehicle at Finnegan with an Accident Free Carfax presented to me. Days after purchasing the vehicle I was traveling with my wife and 4 young daughters, when the rear bumper began coming off from the passenger side. When I arrived at my desitnation I took the vehicle to the Paradise Chevrolet dealership in California where they inspected it and found that the car had been in a fairly serious accident sustaining damage from the rear. It took the California dealership less than 15 min to see the serious damage that was laying beneath the touch up work. They documented that the rear bumper had been repainted and several bumper clips were broken off. To temporarily fix it they glued the bumper until we could return home and have Finnegan handle the situation. On the way back to Texas the bumper once again came loose and then the windshield seal started to disassemble from the vehicle. As I continued driving, the driver side door began to lose pieces as well. I called the dealership several times asking for help and was told by Ron (The Sales Manager) that he could do nothing as he had no authority to help and no one else was available. The total disregard for the safety of my family and others on the road is unimaginable for a company who has publicly stated that their main concern was thier community. However, when you are on a highway traveling at high speeds loosing pieces of your vehicle is not only dangerous for the family in that vehicle but to the community at large. Not to mention a traumatizing expierence for my young daughters fearfully wondering if we'd be able to get home. The damage sustained could have been deadly. Is this the care and concern for their neighbors in the community they were speaking of? If in fact the vehicle was throuhgly inspected at Finnegan to be sold as a Certified Pre Owned vehicle how was this missed? To make matters worse I was told by Ron (The Sales Manager) in the presence of Richard (Salesman) What Did I Expect I Bought A Used Vehicle! read more

Crooks. Bought a $55,000 car at night found numerous chips in windows and paint the next morning. See earlier review for Finnigan Dodge Jeep. After 6 weeks of fighting and going through Chryslers help desk they refuse to fix anything read more

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A few days ago, I scheduled an appt through their online portal for Wednesday, March 3rd. at 7am. My truck was experiencing some issues with the Stabilitrak and ABS system so I submitted these issues in addition to all necessary information needed to book the appt. Fast forward to my appt this morning, I find out that their "Service" team was essentially clueless to my confirmed appt. I reexplained everything that I was having issues with and was told by Service Rep "Candy" that it would take a couple hours for someone to look at it. She then told me that the techs do not arrive until 8am. WTF? What is the purpose of an appt then? I decide to cancel my nonexistent appt and go somewhere else for service. I was not about to wait a couple hours and pay a $139 Diagnostic Fee just for someone to "check" out my truck. Service and customer experience was extremely poor here. I do not recommend going to Finnegan. read more

I just had a run in on FM 249 in Tomball with a driver in a Finnegan van. This idiot just about caused a major accident with his maniacal and reckless driving. I suspect they do business the same way they drive, without remorse and don't show respect to those around them, and only care for themselves. No character. I will never do business with them and recommend avoidance so as not to be screwed over. This fits a typical auto stereotype. Avoid, find someone else with character and integrity. read more

Purchased a truck from here in September. Check engine light came on 2 1/2 months later and a oil pressure sensor needed repair. Fine. We had warranty. I also requested the mobile 1 synthetic oil change and tire rotation. During the check in process i was told the Mobile 1 charge was $64.95 and the tire rotation was $19.95. Great. The repair process went off without a hitch! The issue started when the billing process came. So far I have been told over a dozen different totals. The first few totals I disputed because it didn't make sense. I go to pick up the vehicle and am charged one amount. I then receive calls 2 days later saying i owe an additional amount. Problem is they can't quite figure out that amount. To top all of that off, during my initial check in with the service department not once when I was questioning the amounts of the work did they ever mention a $30 shop fee. I don't mind paying for fees or service so long as I'm informed prior. They are also saying the price of the oil change is different from what I was told. What a bunch of dingbats. I'm so turned off by these people that I wouldn't recommend them what-so-ever. Get it together, it's not that difficult to do a simple job. read more

Found the jeep of my dreams at Finnegan Auto Group in Rosenberg Texas I contacted Bubba Alvarez to work the deal. He sent me some pictures and everything looked good. I Just asked him to include the freedom top covers with the Jeep. Working the deal took about two weeks and then it took another two weeks to get the jeep sent to me due to the weather. Once the jeep arrived and I got a better look at it. I noticed the front windshield had been replaced with an aftermarket windshield that did not fit properly and caused a lot of wind noise when you drove it. I had the windshield replaced with the original manufacture and it was sealed properly and it fixed the wind problem. The jeep arrived with a half tank of gas and did not have an antenna or the freedom top covers as requested my me to Bubba. The trailer hitch was bent quite severely at the back. Inside the jeep there was baby vomit on the back passenger seat belt. I replace the trailer hitch and cleaned up the baby vomit. When I took it to the dealership it had a safety recall needing to be performed and the right seal in the front axle was leaking and needed to be replaced. I've owned the jeep about a month and a half and now it's in perfect condition although after reaching out to Bubba six times about sending me an antenna and the freedom top covers. Bubba has refused to contact me about sending the radio antenna and cover for the freedom tops. I guess he was just not going to honor that deal. It's better to get eyes on a car before you buy it to see its flaws since a dealer won't point them out. I'm still very happy with the Jeep of my dreams and Bubba is a great guy to talk too. Just wish the transaction was quicker,smoother and more upfront on the small issues, not little surprises you find out about when it's delivered. Cost me $642 for an original window to fix the wind noise and $461 for a new trailer hitch. I keep my cars in excellent condition and don't trash them out. It's right now and I'm happy to have it. Don't think I'll ever get the car antenna or freedom top covers, but that's how it can go when your shopping cars in other states. read more

When will I learn? I trashed talked some other nearby shop for wanting to charge me $60 to check the engine light since they already had my vehicle in for other items. I called Finnegan and they told me that they would let me know free of charge as long as the diagnostic didn't take longer than an hour. I was very delighted with that and decided I would make this my go to shop from now on. A few months back I had a terrible experience with The Finnegan repair shop and their customer service. It left a bad taste in my mouth so I decided to go back to my original auto care guy. My engine light is on again so I bring it to Finnegan only to find out that they are charging me $135 for the diagnostic now and tell me they don't know where I heard about the hour free. Of course they will apply that to the costs of we get it repaired, but there are thousands of things that can set off the engine light. I feel like I just played Russian Roulette with these guys. I have spent thousands of dollars this year at Finnegan and I still feel like a schmuck to them. I told them specifically that I wanted to correct the engine light issue. They run the diagnostic and give me a list of 15 items that need repaired. I appreciate knowing everything that is wrong, but it took me 3 calls to get JUST the issues with the engine light. I finally got it down to three items that needed to be done and I called around to get some quotes. I was able to get this place to match other places prices and although it save me some money, I am disappointed that I was going to pay that much in the first place. read more

Let me say, I just purchased my 4th car from Finnegan and honestly, this will probably be the only dealership I ever buy from again (if they sell what I want). Their customer service is exceptional! The last two vehicles I purchased from Finnegan I spent less than an hour in the dealership. They come pick up my car, bring me the vehicle I'm interested in while I'm at work, and before I get off they have all of the numbers worked out! There is no hassle, no fuss, no constant negotiating! I do my homework ahead of time so I'm aware of cost and features, etc. on my last purchase, they even drove to San Antonio to have my husband sign his contract paperwork so I didn't lose my rebates! In the past with other dealerships it's been an entire day or even multiple days. I prefer not to spend a long amount of time in a dealership. Thank you Finnegan for another easy and pleasant experience! read more

If I could give NEGATIVE star I would! Ever since I bought my car I have serviced it there.. I go for oil changes and every time I pay a different price... I finally told myself to keep note on how much I payed the last time and sure enough when I went back the service adviser told me a different amount... I questions the amount and he said "oh it must of been a Friday the last time you came in, because on Fridays oil changes are $12.99" it was not a Friday the last time I was there! I also wanted them to look at the windshield washer fluid, it was not coming out and they wanted to charge me $180 just to look at it!! Save yourself a trip and DON'T GO THERE! HORRIBLE SERVICE!!! read more

I have nothing but good things to say about buying a vehicle from here! I corresponded via e-mail with Bubba about which car I was interested in, they made an appointment for me to come in, we filled out the pre approval online, sent specs on my trade in, and headed there. When we got there, Bubba was waiting, keys in hand, and let us go test drive it. He gave us our time and space to check it out. We loved it, and he took us over to financing, and we worked with Rob. He had already found the lowest interest rate, had papers ready, and we signed away. They gave us a very fair rate for a trade in, which we were nervous about. Also, they never tried to haggle anything with what we had to offer. We were in and out within an hour with a new car!!!! It was so easy, and they were more than accommodating to our available hours to drive an hour to get there. Will definitely refer anyone and be back! read more

Car buying should be fun but it depends on your sales people and car dealership. I went to 4 dealerships in my area and settled on buying a car with Finnegan. I worked with Chris Porter and he was the easiest guy to work with. He gave me everything I wanted. He gave me a fair trade in value for my car where everyone else was low balling me and he gave me as many discounts as he can give me. He was very transparent and I felt like I got a great deal. Chris was professional, not pushy (best part) and was very patient. I got myself a 2019 Traverse Premier and I am beyond happy with my new beautiful vehicle. Go see Chris Porter at Finnegan!! read more

This is a review of their new car department, however based on my experience I wouldn't consider using their service department either. I had a lot of difficulties with my new truck. Add-on's taking weeks to get in, something wrong with the paint job, etc. They were over an hour from my house, and they kept wanting me to come back in to get things done. I was lied to by the finance guy (said I couldn't refinance). Anyway, basically once they had sold me the vehicle they cared very little about making me happy at that point. They even argued that nothing was wrong with my paint job, when I had already taken it to a body shop to confirm that it had swirls and was buffed incorrectly. I'm ending up having to fix the paint job myself, on my brand new $45k truck. read more

My wife and I arrived at finnegans because we needed a new vehicle. we had just moved to Texas from California three weeks before and drove our Honda element. We had out grown the element and needed a truck. We had saved a certain amount that we wanted to use with our trade in, the Honda. Jodie Munoz helped us and made our experience pleasant. He is knowledgeable, prefessional and patient, not once did we felt pressured into buying something we did not want or need. He answered all our questions and when he didn't know he knew how to find it. After we picked a vehicle we wanted Jodie worked with us and our budget. In the end we drove away with a new vehicle and extremely happy. I would recommend Finnegans anytime. read more

Service Dept staff aren't friendly and inviting. No one said hello. We were just standing there waiting and FINALLY someone came up to us and asked what we needed. Taking in your vehicle for a major concern causes worry and anxiety. Leaving there my husband and I were just worried and not sure of what to expect. We ended picking up our vehicle the next day as we requested to take it elsewhere. When picking our vehicle we had to go walk around looking for it out on the lot. Thank goodness for our alarm so we could locate our truck. Horrible service! When I worked there we were friendly, happy to assist, introduced ourselves and never made a customer get their own vehicle. read more

More problems with this dealership. We were told by Enterprise that we could just drop the car off at the dealership and they would call them to pick up the car. We dropped the car off on Tuesday February 7th around 10:30AM. On Wednesday February 8th we got a call late in the afternoon from Enterprise saying they just picked up the car. We were charged for 8 days instead of the 7 days that we had the car because Steve from the dealership hadn't called Enterprise to pick up the car the day we left it. My husband and I had to take the time to drive to Enterprise to straighten this out. We were also under the impression that Finnegan was paying for this car since they had NO loaners for us. I won't be using this dealership ever again. We have been treated terribly by them. Once again, shame on you Finnegan Auto Group. read more

I am very pleased with my recent service. I drove in (without an appointment) and was assisted immediately by Paul. He informed me that he would have the technicians look at my vehicle. In the meanwhile, he would provide me a loaner car because of the time it will take to fix my new vehicle's rear AC. He called me frequently to keep me abreast of the repairs. He was courteous throughout the entire service. When my vehicle was complete, he had it washed and cleaned up. I would rate the entire experience an A+!!!!!!! read more

If you are looking forward to getting treated like complete trash, Please by all means, come visit GMC in Rosenberg! if you really want to get the full experience of horrible service treatment ask to get serviced by Robert Winston. This place is a complete nightmare and lacks basic customer service, and basic knowledge of what they get paid to do. Imagine, taking your car in for a blinking engine light, and getting charged $15 bucks for the technician to preform a test drive LMAO. In Roberts own words, " Hello the technician needs gas so can preform a test drive on your vehicle so do you approve 15$ in gas?". I honestly didn't even know if this was a joke being plaid on me. BMW Midtown does not charge their customers for the gas to find an issue, especially not a car covered under warranty. And that wasn't even the worst part, i bet your thinking "oh $15 bucks for gas ok whatever" yeah me too, the worst part was when they put 200 miles on my car for nothing to get fixed. They switched the spark plugs around and called it a day. That's it. The whole time my vehicle was there, a total of 12 days just so a spark plug can get switched around. (no they did not replace it with a new one they simply switched it with the other one that was on the other side). The whole time i was being told there were no techs to work on my vehicle, but when i picked up my car i had 200 extra miles and an empty gas tank. i dropped it off with gas, but picked it up with no gas. I would NEVER recommend this place to anyone, Please visit another GMC even if it means driving a little extra. There are no loaners at this place and the communication is horrible, the service is TOP TIER TRASH, and the service advisor i had (robert winston) is TERRIBLE. read more

My husbands Chevy was broken into last week while in Houston. The criminal shoved a screwdriver into the keyhole this rendering the handle useless to open from the exterior. I called Finnegan service Dept and explained my situation to Ryan who was very helpful in quoting us a price for the 2 parts and labor. After calling around I decided on Tuesday to go with Finnegan and set up a service appointment with Andrè for Sat. At 10am. I also preordered the 2 parts on weds to be ready to install and was assured it would take less than 2 hours. Saturday comes and my husband arrived at 9:30 to make sure parts were there. He was checked in at 9:40. At 11 am, no one had even looked at it. After talking to someone they took it back at 11:15 to come back 5 minutes later saying he needed to take the parts to their body shop just down the road. Why this wasn't told to him at check in, was beyond us but he did what he was told and hurried down there...only to find out Finnegans body shop is only open M-F! Their own service Dept didn't know their body shop was closed. So, he drives BACK to service Dept and asks to speak to a manager. After explaining what was happening, the 'manager' literally looks at one of the staffers and says "who said we can't fix this...we can fix this easy" An hour and a half later, after being told it would only be an hour, it was finally fixed and he left at 1:05pm, over 3.5 hours later, that should have been fixed no later than noon. We've had many different service experiences over the years with lots of dealerships for different cars but this one was the most uncommunicative, unorganized, unprofessional bunch of yahoos we've ever dealt with. We will NEVER have our cars serviced their for any reason, ever again. If you're considering getting your Chevy serviced here, please consider somewhere else. read more

Our 2012 Chevy Malibu was acting up. Looking online I realized I had a couple recalls on the vehicle. The week we decided to take out vehicle our power steering would lock up on us while driving. Seeing it was a common problem from other people online, we took it in. When we got to the dealership we worked with Landon. This guy is clueless. The power steering wasn't a recall, it was under the terms "special coverage." Landon denied us at first wanting to fix it. After agreeing and realizing it was under the "special coverage" he then calls me and says they have to do a diagnostic on it. If the power steering wasn't the same problem that was under the "special coverage" they would have to charge me $150. I took the chance (after already being frustrated this Landon guy doesn't know his stuff), the power steering was covered. They told us they would need another day to do the job and that they would even detail our car too (never did). Turns out that they couldn't sync the power steering up to the car computer. Long story short, the service department is worthless and so is Landon. Don't go there. They just try to find ways to get your money. read more

The Service Manager delivered as promised and made good on a bad experience from the previous visit. I'll be back.

Vehicle purchased: 2015 Buick Enclave The sales person is very professional and efficient. We discussed the price via email and agreed in two days. She did go through the hassle as most other dealerships do. What's even better she let me fill out the credit application online before I visit the store so it saved me a lot of time. The finance manager's also very nice and professional. He didn't forced me to buy extended warranty and processed the payment quickly. I would definitely recommend others to this dealership. Two comments: the car was in showroom to avoid outdoor high temperature which is nice, but I was aware at home that the car body was a bit dirty maybe need a car wash before I drive out of door. The same day I noticed at home that a piece of cover of roof rack went missing possibly due to previous transportation or service lease. I was OK since the dealership promised to fix it for free. I would suggest the dealer gives a through inspection before each car sale. read more

Bubba and his team were great to work with when I needed a new car. Bubba did a great job of following up with me throughout the car buying experience. Negotiating for a car is always nerve wracking, but the negotiations were fair and handled in under an hour. The customer service across the board was top notch and I highly recommend him to anyone shopping for a new car. read more

Service department did warranty work on my 2008 HHR and some paid work as well, key fob replacement and re program. I have referred a number of individuals there for new cars and have been compensated to my delight too. [ 3 people so far ] One of the 2 family members I referred there saw a car they knew I would be interested in and referred me to the 2010 HHR while they were just buying a 2015 Dodge Challenger from the Jeep/Dodge dealership across the street, also a Finnegan Brothers Business. The sales people in general are polite and mainly knowledgeable and not "High Pressure" and the efficiency of their closing the deal was great, Road Test to sales desk to financing and off in the car in less than an hour, possibly less than a half hour it seemed.. Follow up after the sale for purposes of making sure customer satisfaction was achieved too, from the finance department and the sales floor manager and actual salesman. If I was to complain I would have to make something up! read more

I am an owner of a 2012 GMC Terrain equipped with a 2.4L Ecotec engine. It started showing oil consumption problems at around 100,000 miles and I reported the problem to Finnegan Rosenberg dealership. From my own personal research, it seemed that this problem was coming out in many 11' 12' and 13' GMC Terrains. The dealer reported no recall had been issued on this problem. I guess GMC will NOT formally announce this issue. I was lucky enough to have caught this problem sooner unlike many unfortunate GMC Terrain owners. After much research, I was able to find an informal "recall." Pretty much, if your Terrain was over 110,000 miles and over 7 1/2 years old, you would not qualify. Thank God that I had not driven a few hundred more miles, or I would not have been able to qualify for the testing! My car had to undergo oil consumption tests which took 2 months to complete. Again, my luck had not ran out. My Terrain passed all the tests and the dealer warranty was going to cover the problem of oil consumption with new pistons and engine. This gave me great joy and relief... However, I was given a car loaner from Finnegan, a 2019 Buick Evision. I was loaned the car for approximately 2 and half weeks until my 2012 GMC Terrain was finally fixed. Upon return of the loaner car, it had a minuscule windshield chip which was found during inspection. What did they expect when I had to have this loaner for over 2 weeks? Rocks hit cars. The dealer wanted to charge me $750 for the replacement windshield which was I found ridiculous. The price was so steep because this loaner was such a new car. Is it protocol to give current year loaners? If I knew how much this loaner would cost me, I would have been fine with taking whatever hooptie they had on the lot. My sister was a past and very loyal employer of Classic Chevrolet Dealership in Sugar Land. She was able to give me an incredible deal on a GM windshield (not aftermarket) for a substantial amount less than Finnegan. Finnegan then refused to have the loaner car serviced anywhere but their dealership. What was the problem if I was going to get the work done with GM parts and certified technicians at just another GM dealership? I then said I would order the windshield from Classic Chevrolet and have it installed at Finnegan.. again, they refused. After some back and forth, Finnegan decided to match the price of Classic Chevrolet windshield and labor. Why must I have gone through frustrating questioning to get to the same conclusion. I felt as if I was getting screwed. But it was only when I had some knowledge from my sister at another GM dealership that they folded? The initial service tech, Landon was non-responsive as I called for updates on my car frequently. Apparently, he was out on vacation while other techs took on the job. Voicemails were left, but I felt like I was being ignored. I did receive some responses when parts were ordered. Also, my GMC Terrain went in to get fixed for the Oil Consumption which was covered by warranty. Yet it came back to me with a radiator leak. The tech had told me that the radiator needed to be completely replaced. Isn't that funny that when it was in my possession, it did not have a radiator leak? Let me also add that I was told that the exhaust manifold was cracked. I went ahead and gave the green light to replace that. But now the radiator? It was one thing after the other. I have been going to Finnegan to have my vehicle maintenance and inspected with them for past 11 years (oil changes, tire rotating, etc.) and it is so disappointing to know that this dealer's techs don't handle our cars with care. I took the car home to personally examine the radiator before I let them touch my Terrain again. They destroyed the radiator drain petcock. This was the cause of the leak itself. While repairing the pistons, which had to be done for the Oil consumption problem, they had to remove the valve from the radiator drain petcock. It was apparent that the tech who worked on my Terrain forcefully replaced the drain petcock. This is where the leak came from. My boyfriend went to O'reilly's and bought a $5 valve and replaced it. After finding out what the cause of the leak was from myself (not Finnegan services) . It leaves me to know that their techs were dishonest to me. They wanted me to replace a whole new radiator plus labor (because of a leak caused by their tech ) would of costed me aprox. $600 . The $5 reimbursement that the Service Director, Dwayne Gosvenor offer does not outweigh the $600 that GM would have charged me. I do not feel comfortable coming back again , as THIER dishonest techs attempted to take advantage of me. I will not longer continue my business at this location. read more

James "Shrek" was very helpful and accommodating in getting me in the car I wanted. Everyone down to the finance guy handling the deal, was very straightforward and seemed to be more interested in ensuring I got the best deal possible as opposed to trying to screw me out of my cash read more

My experience at Finnegan's was wonderful! I just traded in my car for a new Terrain. Everyone was very professional, and very friendly. My sales consultant was Jason Rivera. He was awesome! You can really tell they care about their customers, and that you're not just a number to them. I will be purchasing future vehicles from Finnegan's!!! And I will make sure to tell all my friends how great they are:) read more

The parts department is really unprofessional... I bought a part and never opened the box... I went back a couple days later to return it and the guy behind the counter said "the manager was on vacation and I couldn't return the part until her got back..." I went back on a Saturday around 3:55pm and the say guy said " you need to come back another day and earlier my manager left." So I went back on a weekday early... And the same guy said "my manager is still not in I can't return the part." The parts staff need to be trained properly... Due to this 2nd bad experience I Will Not do business with any Finnegan owned company... Classic Chevrolet is 10 miles away with better service and well trained employees!!! read more