We arrived and got an appointment immediately friendly services from the office and met the service staff, explained their work maintaining list and schedules. We moved from California to Texas and had our emission test done and it was done in 20 minutes the price was reasonable compared Cali. read more

I went for an oil change, after they finished Phil right away let me know all the services that my car was due for. I took my car in for a simple oil change and left disappointed with how much I was charged and the quality of service received, not worth it. read more

Went in for my regular oil change and Mr. Jay did a great job. Thank you! I have been a customer since 2022, and have always received exceptional service here. They always thoroughly explain any recommended services, which I really appreciate. I trust them to help me keep my vehicle in great working order. I highly recommend this shop. read more

Hmm. Lets start this lonnng review from start to finish. I wish I would've read the existing reviews first. I took my car in on a Thursday afternoon around 430'ish. Abdul proceeded to ask me where I purchased my vehicle from and I thought that was irrelevant. I mean, if you wanted to know that bad you could look up the vin history. Im not into bashing other companies to another company, even if they sold me a faulty vehicle. It also had nothing to do with my a/c not working. They asked me several times did I want a ride home and I declined each time. The next day (Friday) I received automated text updates from the shop to keep me informed. I then received a phone call from Abdul explaining everything over the phone. No issues yet. I receive about 3 other text updates and then the estimate of $1511 and some change. Once I spoke with Abdul I approved the invoice and he informed me that he did not think my car would be ready before COB Friday. I had 2 events to attend but getting the car fixed was wayyy more important. I received a phone call at 4:44pm on Friday stating they were closed on weekends but my vehicle would he ready on Monday. On Monday morning is when I received the text msgs below from Abdul. I was not pleased with knowing my vehicle was indeed finished on Friday. I had to ask a family member to drive me around to finish some much-needed errands on Saturday and that could've been avoided. When I picked my vehicle up it was dusty and had some sort of debris all over the seats, floor and dashboard panel. My vehicle was cleaned the day before I took it to them. Even for them to tell me they washed it was insane so perhaps they sprayed the outside with water but the inside was still dirty. I paid (They do offer a 10% yelp discount on parts not labor) and the guy that took the payment was very nice. I didn't realize Abdul was even in the building until he got up and walked out once he was asked how to apply the discount. Again, no acknowledgement to the customer and no apology. It's very hard to find a reliable automotive shop, let alone a car dealership with integrity, ESPECIALLY for women. I was bummed that the customer service did not live up to my standards. Hopefully, by the looks of their other reviews they will figure it out. I gave 1 star because I was misinformed about the time my vehicle was complete, my vehicle was returned filthy and the fact that the a/c issue is not fixed. It takes my car at least 10 minutes to get cold with it blowing on max. First impressions matter and equals lifetime customers. The employee even asked me to complete a review, so here it is. Im going to give it another day and if it still reacts the same, I will be returning my vehicle back to them unfortunately. Ive had to take my car back to them two more times after my initial review because my a/c still was not repaired. I came back to do an update. After my initial review, the owner contacted me. Needless to say after bringing my car back another 3 times, it was finally repaired properly. Justin was EXTREMELY helpful and nice throughout the entire process. They redeemed themselves and made it right. 3.8 out of 5 read more

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Went there for emissions test. While doing the test they said as a courtesy they check out the car too and noticed my parking brake was not working. Since I use my parking brake daily I knew that it had been working. I told him I get my service from Toyota dealership. I declined his offer to do additional repairs. When I left I started to drive then engaged parking brake and it was still working. I would not take my car back to these guys. read more

I am writing this review after having several negative experiences spanning over several years. Finally, I will not be using this mechanic again. Several years ago, I brought my car in for a check engine light and ended up paying thousands of dollars to get the engine sensors replaced. The check engine light went off for a few weeks, then promptly came back on again. I ignored the light for about a year before finally ending up, reluctantly, back at garage guys due to their loaner vehicle option and being a single working parent. I asked them to address the check engine light AGAIN and I believe I was also having problems with my brakes. So I got the loaner vehicle and left my car there for what must have been about a week. Went to pick it up...again several thousand dollars. Maybe like $4000-$5000 again, went to drive it away and the brakes (if I remember correctly) were not fixed. I was understandably upset at having paid so much money for the car check engine sensors--twice now, and the brake issue was not addressed. Fast forward to today. Went in for a broken window regulator. I was told they could not bring and prop the window up. It would be over $1000 to fix it and get my window up. I called another mechanic who gave me an over the phone quote of half the price and let the garage guys office guy know of this better quote. He then proceeded to accuse me of "having issues with them". And his justification for this statement was that he said I wrote a negative yelp review last week. I have never written a yelp review. This is my first yelp review. The owner actually showed me the review, and the photo of the "yelper" was some brunette lady who looks nothing like, but who shares my first name and last initial. Apparently, she accused somebody of being a "prick" to her over the phone. Again--never wrote a review before or called any of their staff a "prick". But I suggested that perhaps they should try to find the original reviewer who had that feedback and reach out to her. I let them know that Should expect to see MY YELP review very soon. So here it is. I hear NTB is very reasonable so I will be trying them out for any further car concerns. read more

Honest guys that do a great job. Were quick to figure out the problem and get the work done! Oliver was very attentive and good at keeping me up to date with the process. I recommend these guys! read more

HIDDEN GEM! Didn't know this place existed until google brought us here last minute. We stupidly didn't call ahead or plan in advance with a secondary vehicle and were still able to drop off our truck without an appointment and be taken home. Our vehicle was all fixed up within 24 hours, no muss, no fuss. The customer service all around was phenomenal, no one made us feel like a burden, the environment was calm cool and collected. I would recommend to anyone who's as mechanically challenged as our family is. read more

Ernest did a wonderful job at taking care of my car battery issue. Unfortunately at the start had a little bit of a mixup with the battery type and the wrong one was ordered. I can't even dox him for getting the incorrect battery because after doing further research, it turns out my vehicle has two different types of batteries and you won't know which one until you open it. He took care of it quickly and got me the correct battery as fast as he possibly could. They did the work perfectly and quickly after that, I couldn't recommend anyone better to go to AMAZING value, I definitely will be coming back again. read more

If i could have given them a 0 stars i would. They are dishonest and try to get wayyy more money then what was asked and took way long.Took the vehicle to 3 shops and they tried to run the numbers up for sure. read more

I hate writing bad reviews, but I feel I need to be honest regarding my experience. I took my chevy traverse to them for transmission repairs. They informed me that the repair would be $1100. Then they called me again and said after further inspection I would need a transmission replacement. It cost me $4,800. It took over two weeks. I took my car home and when I woke up the next day, I noticed oil covering my garage floor. I took it back to them and they said it was steering fluid. I was confused because I had no issues with my steering. They also said they changed my oil for me for free, along with fixing the problem. They also gave me a loner car. The check engine light came on and I had to turn the key several times to start the engine. It wasn't a good loner car. Two weeks later my car started leaking oil again. This time I called a mobile mechanic with over 20 years' experience to look at it. Within 20 minutes she told me the transmission seal was broken. The issue wasn't fixed. She thinks they did a temporary fix, without actually fixing the problem. I took her with me for her to explain to them the specific issue and demand they fix it. They had my car for almost 2 weeks again. This time I said I didn't want a loner car. After getting my car back. I had my mobile mechanic look at it again. She told me one bolt was missing and another bolt was very loose. She replaced the missing bolt and tightened the other. But the issue was finally fixed. She charged me nothing, because of the large amount of money I had already spent. My 2-year warranty is useless, because I will not be taking it back here to have them look it. I will never return to them again. It was an incredibly stressful experience. Maybe they have hired new, more reliable mechanics. I hope so. read more

car needed a new battery and ac fixed. Took forever and communication was terrible. Different person each time and always needed to see if the part and labor we paid for was fixed. Tried to sell me an alternator for over 1100.00 and that was not the problem as found out later. After car was originally fixed it died out. Terrible service and attempted to have something repaired that was not needed. Will not go back or recommend. Lori D read more

Am a business owner my self and I hate to give bad review on people's businesses but this need to be stopped. I can double down on all this review this crooks has on here was paid for or close Allie because they are noting but thieves and will forcefully steal from you. I know well over 7 people with terrible complains and huge damage done to their vehicles am a living witness. Took my Land Rover for just oil change and coolant leak which I tell them it was coming from my water pump, they still went ahead and charge diagnostic of a problem I already identify and more so hook me up with tons of problems so they can start feasting on me Took my car in with no warning light clean truck hand it back to be with all series of warning light ..kept my car for several days. Should be called grave yard not garage guys because they will take your vehicle from you ...(DON'T DO BUSINESS WITH THIS PEOPLE) Replaced my water pump to get home with no fluids in it Damaged my parking brake. They will set you up for failure. Had to send truck in to the dealership which is currently undergoing inspections and trying to get my truck back to how it was before .. (ALL I ASK FOR WAS OIL CHANGE ) They quote $761 to replace water pump with motor power wash ..hand my $911 with no motor wash plus tons of problems in read more

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I had been coming to Garage Guys for about 3 years for general maintenance on my vehicle. Everyone is nice enough and I had no issues for the longest time... Until my car died on me in the middle of a road trip through Texas. After dealing with a ruined vacation and paying all the associated costs, I took my car to 3 different mechanics to get several opinions. All 3 of them diagnosed a blown transmission resulting from lack of maintenance. I was surprised since I had taken the car in to Garage Guys for full service just a few months prior (to the tune of around $1,000). I checked the receipt from that visit, and sure enough, full transmission fluid service was supposedly done. The only logical conclusion I can arrive at (again, after 3 car mechanics independently told me the exact same thing) is that service was not performed, or it was not performed properly. They sure charged me for it though (and other reviews mentioning they charge a premium are spot on, I just didn't mind paying a bit more since I thought I had found a shop I could trust). Leaving the dangers of driving across Texas in a car that has not been properly maintained, the cost of repairing the blown transmission is greater than the cost of my otherwise perfectly functioning car. I now have to buy a new car because I trusted that maintenance was performed when it wasn't. I will never be coming back to this place, and I would not recommend that you do. But hey, at least they leave those cute $2 bills on your gas cap :) read more

Friendly honest service. Nice seating area with candy and keurig coffee and Netflix and magazines. Bathrooms are outside so if it rains, it's a walk. They send you text with pictures and updates of your car, carfax and email coupons they don't hesitate to let you use. They do a good job letting me know what I need and don't need and when I need it. No pressuring to get service done there. Appointments recommended read more

High quality automotive services in the heart of Richmond! Friendly, knowledgeable staff and very comfortable waiting area! They're honest with their prices and do a full visual inspection of your car and its function so you're safe to drive! We will be back! read more

Garage Guys Automotive - Auto Repair Near Me - Richmond, Texas

Great service. HONEST people. Reasonable prices. They've fixed my car several times (several different issues). Sometimes they were able to work me in w/o an appointment. I sooo appreciate them. You can't go wrong with Garage Guys. read more

Shout out to garage guys automotive!!! Very fast response! Very professional! Very reasonable price! Definitely will be using them again!

Clean waiting area, they have NETFLIX and AMAZON VIDEO, friendly and nice mechanics and they really know what they're doing. They fixed the driver's window correctly and now its not leaking anymore when its raining. I highly recommend this place. read more

Garage Guys make things easy for you! Honest mechanics, Very well trained, down to earth and they stand behind their work. I own two Jaguars, XF and XK. Most shops prefer not to deal with Jaguar but not Garage Guys!They know what they are doing and I trust them- as I'm very particular about my cars. I wouldn't send my vehicles to any other shop. They are the best hands down. Sandy and the entire team are amazing to work with. Go see them! You won't be disappointed. read more

This place is truly the best mechanic. They are very friendly and honest. Prices are very good and they always do a great job. They don't gouge you on work that doesn't need to be done yet which is refreshing. I only go to them for work on my vehicle! thanks Sandy! read more

I have been going to the garage guys in Richmond for several years now I've spent close to 5 to $6000 with these folks and they've always been really great. The The mechanics are the best ever.. This last time I had a terrible experience with these people and it makes me just wonder I took the car in because the air conditioner was not working they kept it for A-day. The air conditioner worked for about an hour I was out at Walmart and had to drive 20 minutes and 95ﾟ temperatures with no AC when I got there I felt like I was being an inconvenience to the people in the front office. The loner card that they say gives they give you it's not a loner car it's a rental car it went through my insurance and you were supposed to fill the tank up when you returned up and no one told me that either so when I drove in there I had used less than an 8th of a tank a gas and Sandy tells me oh we'll charge it to the card on file art on file I said oh you're gonna charge $2 when I spent close to 5 to $6000 in your establishment your establishment go ahead charged it to my car and I wanna make sure all that information on me is taken out of their records I do not want to credit card on file with these people I don't know if I can trust the man Anymore read more

Would definitely recommend getting quoted at another place before picking them. The owner quoted me almost $1100 to fix a engine mount issue on my car. I took it to another shop same diagnosis said the part as $55 and it will take less than a hour to fix but as we all know even if it's 5 mins after the hour they still charge you a hour price which is understandable. Total price was $155 dollars almost $1000 less! And the problem was fixed! read more

Hey these guys did an assessment on my recently purchased, used van. They were thorough and knowledgeable. They addressed my concerns exactly and gave me very reasonable estimates for the repairs. I highly recommend them. read more

The AC in our Jeep was out and we hadn't fixed in it over a year because multiple dealerships/ repair shops quoted around $2,000! A friend told me about Sandy at Garage Guys and said we had to give them a call... their cost was actually reasonable and they were so nice. My husband dealt with everything but when I went to pick up e car/pay they immediately knew who I was and my husbands name. I'm glad my friend told me about them and feel like I now have an honest mechanic who will not try to rip me off. I've always been so nervous about taking my car in because I never know if they are really telling me what's going on but I trust them here and would recommend them to anyone! read more

If I wrote all that I wanted to say I'd probably finish with like a whole page, so I'll keep this short and sweet. I was recommended to these guys from a neighbor after my Gladys suffered some transmission issues. I'll just say they made my horrible experience dealing with Car Shield a lot better. Sandy and David were very honest, nice, and straightforward. Even when I was starting to get frustrated because I was w/o Gladys for more than two weeks, they were able to advocate for me, especially when Sandy had found out that Car Shield had only given me rental coverage for 3 days. I just really appreciate them and all their efforts. I also love the location and they way that they made me feel valued as a customer. It was that good that when they mentioned I also had a slow coolant leak and should get it fixed, I didn't hesitate. Even though, it was actually Sandy that called me for a f/u call a couple weeks later to see how Gladys was running. But, I scheduled it for a Friday, dropped it off Friday and Picked it up Friday. Their customer service is so excellent that they offered me a ride home and picked me up when Gladys was ready to go. That's what I call above and beyond!! They'll stay at the top of my list for now. read more

Great service with very reasonable pricing. Certified mechanics leads to peace of mind, and computerized graphics helped us understand the work that had been done. A little off the beaten path, but Google maps knew how to get us there! And they sent us a text when our car was done! 5 stars!! read more

I love the hospitality of this automotive center. Sandy and Oscar are extremely helpful and provide amazing customer service. Thanks for taking care of me! read more

Just found this shop and have to say that I may've found an HONEST mechanic! Yes, that seems crazy, I know, but this place is a step above the others. From the beginning to the end I never felt as though I was getting BSed. Prompt service and thorough explanation when needed. Very pleased and highly recommend! read more

These guys are fantastic when it comes to customer service, reasonable quotes, and getting the job done! The whole staff is friendly, and they care about helping customers. I've been to them for my oil change, catalytic converter change, minor repairs, and state inspection, and they've been great about everything. If you're looking for great mechanics with integrity that get things done in a timely manner for a great price, this is the place to go! I'm going to stick with them as my go-to for all of my automotive repair needs! read more

Great service and awesome work! Whole internal computer went out in my 2008 Nissan Armada... After 2 attempts to get the problem corrected, I was referred to Sandy and was glad I called. He found EVERYTHING that was actually wrong, gave a decent price and fixed it in a timely manner. Always kept me in the loop with things and was willing to go the extra mile to make sure I got my vehicle ASAP even if it meant going to work on his day off on a Sunday. Awesome service! I highly recommend.. Ask for Sandy!!! read more

They were very accommodating and I was informed of prices/charges ahead of time. I wasn't hustled for any extra stuff which is also a plus for me, being a woman that tends to happen. The drive from Houston was definitely worth it and will be going in the future. I really appreciate that they didn't take advantage of me being a woman because I can't tell you how often that has happened. Thanks! read more