Do Not Use This Company!! They install incorrect equipment…read morevia SEMCAC pgm!! THEY DONT INSTALL COMPLETE SYSTEM - nor did they install a furnace for for Zone MN is in! The furnace they picked & installed is for a coastal zone NOT MN! Then they did not install new chimney with new furnace!! By not finishing properly warranty is negated & furnace won't work. Then they spent 6 wks trying to find problem & expect me to pay $500 when Steve finally called on 1)6/23 to tell me they didn't install the chimney & that was problem! Can't switch out a chimney in January AND they Stole the New Chimney so before I could install a new chimney I HAD TO BUY A NEW CHIMNEY!! I had to hire a diff company to finish the job as Arens just left me with zilch!! Refused to return phone calls!! After All Was Done: I had to pay over $3000 to fix the problem created by Arens Heating & Use of the SEMCAC Pgm!! Neither the City of Austin Nor the SEMCAC pgm inspected this installation as both are supposed to do according to SEMCAC pgm!! SEMCAC is Worthless without oversight!! Now it's 1/3/25 & this inappropriate zone furnace is Not Working AGAIN!! I'd known Arens for 40 yrs - THEY WERE FRIENDS - NOT ANY MORE!!! This was a job done for my 90 yo Mom who was participating in SEMCAC pgm when Arens did install incorrectly. She could have died due to their incompetence as not switching out the chimney on new furnace can cause a fire &/or carbon monoxide poisoning according to mfg's I contacted!! Steer far away from this vendor! Use of their lack of service could prove deadly!!

I was absolutely blown away at the service I was given. John went above, and beyond my…read moreexpectations. I had never received such wonderful service before. He explained everything thoroughly, and helped me learn more than just a thing, or two about my AC unit. This is the kind of service you always hope for, but never actually expect to get. He was so kind, and polite. I know for a fact that the next time I run into an issue, Arens is the only place I'll need to call. Not only are you greeted on the phone with a friendly voice, but you're also given service that hits right out of the ballpark.

Had Andrew service our AC this spring. Did an excellent job. Also had him show me how to correct…read morecertain settings on the thermostat that was installed when they replaced our furnace.

From the owner: Pro Plumbing & Heating provides professional HVAC and plumbing services to the Austin, MN area.read more