It's a good thing there are other heating and air conditioning repair companies in town…read more I called for furnace repair on a Friday and the person answering the phone told me they could be out on Monday morning. That was really no big deal as winter is not quite upon us. I took the day off work to be available for the Monday morning appointment. I phoned Jim and Dudes at about 3PM to see if they were coming out or if I needed to take another day off work. The gal who answered the phone said she would have someone call me back. About an hour later I call a call back. The guy said that he had no idea that I was scheduled to have work done that morning and that he would look at my furnace the next day. At 4PM the next day I got a call from Dave. He said he could come over. He got there by 4:15 and by 4:45 had diagnosed the problem. He said it was an expensive part and that I may just want to get a new furnace rather than throw money and a furnace that would continue to be expensive to repair. He thought that the Draft Inducer Motor for my furnace would be more than $300. He said he would see if they had one at the shop and give me a call. 24 hours goes by... no call. 48 hours goes by... no call. 66 hours later... Dave calls to tell me he has a price for me. I told him that I got sick of waiting for him to get back to me and ordered the part myself online. I think I saved about $165 +installation costs in the process. I will not be calling Jim and Dude's again.

We had an emergency on Saturday and Dustin arrived at 10:00pm to take care of it. Not only did he…read morefix the problem very quickly, he had a great attitude even at that time of day. This is one of the best experiences we have had with any plumbing service. Thanks Dustin. We will call you the next time need a plumber!

Beware $100 up charge on parts. Won't negotiate the bill! 216 labor charge for less than hour of…read morework!

My parents, Tom and Kindra Hayson, have called Kelly's Plumbing and Heating two different times…read moreover a couple of years. The most recent was this past Wednesday morning, April 10th, to fix a leak in their basement. They were told that they "might" be able to get to them yet that day otherwise they would be there the next day. My parents have waited around for 2 1/2 days and there has been absolutely no phone calls nor anyone from Kelly's Plumbing that has bothered to show up!! This is the most unprofessional, least courteous way to do business in a small town that I can imagine. The worst part is that they did this very same thing a couple of years ago and my parents, did finally get their work done and gave them another chance to "do right." My parents are 83 and 78. They still trust that when a company says they are coming to fix something the company WILL actually keep their word or at least call them and tell them they can't make it. We have many plumbers in Albert Lea. They won't be "bothering" your company again. Hopefully, you'll work harder on your customer relations in the future. Very disappointing!!!

I had them fix 2 issues. A leaking toilet, having to remove the damaged floor. A leaking kitchen…read moresink. After the bathroom job the toilet kept leaking and I had to replace the floor yet again (not by them, no longer have an issue since). After the sink job I'll have to replace the floor under the sink because you guessed it, it kept leaking. Also had put air in my lines so it would rattle like hell when you use it. The place has 3 listings on Apple Maps, probably to dodge reviews of this type of work.

This company doesn't know how keep to appointment times or days given. Was understanding for the…read morefirst reschedule but to not have someone show up at 6 hours of waiting from expected arrival is ridiculous

Very poor service, not to mention they are Very rude. I called to get service and they would just…read morehang up the phone on me just because I was asking for other options to save money .

Brian was SUPER easy to work with, exceptionally professional, exceedingly reliable, and very…read moreresponsive. He did the plumbing in our kitchen remodel, and the quality/value was great. We recommend him highly and he will be our first call for any future plumbing needs.

Had Andrew service our AC this spring. Did an excellent job. Also had him show me how to correct…read morecertain settings on the thermostat that was installed when they replaced our furnace.

Responded with personal at the door within the hour of calling. Half basement flooded with black…read morewater. Keyrsten stayed with us, talked us through everything and even worked directly with our insurance and plumber, coordinating with each individual entity and relaying it back to us. She will get the job done! Couldn't recommend these guys any more when you're in a pinch. They are the best!

Such a wonderful group of people to help with our plumbing needs. They fit us into their busy…read moreschedule to make sure we had a new water heater installed. They were so easy to work with and there were no surprises after they quoted us what it would cost. I would refer them to anyone I know that has plumbing needs!

Really happy with their performance and professionalism…read more Great company! Thank you Appreciate

Good: Sales rep ( Vise president of this company) showed up…read moreon time, listen what we want to fix, make his notes. That's it. Bad: disappeared for two weeks, did not respond to multiple messages and emails, just ignored me. Never sent any info nor quotes, nothing. After I sent him a note saying that I don't need him anymore, sent email that he is still waiting something from someone. Bottom line - I will not call them ever again.

We have used Valor for several properties and they have always been top notch. Prices almost…read morealways seem to be slightly under the competition and they are responsive. In the last year, they have replaced an AC unit, a furnace and I just called them on a Saturday for a tenant without heat. They are taking care of it. All the techs I have dealt with are very personable and knowledgable. I would highly recommend them.