Love the doctors and medical staff. The referral office is a nightmare. Can't get a referral…read morewithout calling six times or more . And even then it's a problem. If you're doing dozens of referrals a day. How can you leave off things like WHO the referral is for? No drs names or addresses. They need people who don't play games . Peoples lives and wellbeing are at stake.

Marc Harvey Atrium office. Review- Do not go to Dr. Marc…read moreHarvey anymore if you want to be charged with out knowledge! Listen, I thought he was a great Doctor, he is very knowledgeable and very straight forward but I just learned the hard way that he has zero ethics and it's very sad someone that I trusted made me feel like they just stabbed me in the back for money. I was just charged 40 dollar co-pay for a free(insurance)preventive annual exam and I'm like why am I being charged, it should be free? So I looked on my bill and it just says professional services for 563 charged to my insurance for an annual physical. Which is really high, my nurse friend told me it should have been half of that. I looked deeper and he added a office outpatient charge on top of my annual phsyical. He literally asked me if there's any other issues going on. And I said, I have neck pain and then he touches my neck for no more than 30 seconds. Talks to me for 3 minutes about neck pain. Prints me off a bunch of exercises that his nurse gave me. And that was it. No more than 5 minutes of talking about neck pain. After this, I am so confused. What the heck is an annual physical if you're not talking to your doctor about any issues annually at the doctors visit. So now I am getting charged 300 plus dollars to my insurance if you mention an ailment at your physical? The billing woman I talked to literally said it was my responsibilty to tell the doctor first that I don't want to be charged extra before I start talking to him and that I should have researched what my insurance pays for before going in. I've never dealt with my doctor charging me extra for having a conversation at the doctors for annual exam. This is absolutely insanity. I will no longer see Dr. Marc Harvey which sucks, because I have to go through finding a good doctor again which is hard doing research on. But I will not have someone that has zero ethics working on my going forward. This is sad and I feel very sorry for him that money has taking over putting care first with patients. Very sad.

I was referred to Dr. Patel for a root canal.  Dr Patel, his staff, and his office was all top…read morenotch and was a relatively pleasant experience.  The whole staff was very friendly.  The office environment was calming and soothing as could be.  Dr. Patel was professional, polite and personable. And yes, pain control was excellent.  Would definitely refer others to this office without reservation.

Was not a good experience. I was told to raise my hand if I had pain. I raised my hand but they…read moredidn't stop. I had to grab the hygienist's arm to get their attention. When I left the appointment and the numbness wore off my tongue and lips were raw from being caught between tools and my teeth and the dental dam. Little attention was paid to details that make a big difference.

Great doctor. Takes time to listen and respond appropriately.read more

My first 3 years in Matthews my primary was MMG Matthews and I was very happy with them. Then most…read moreof the doctors went away and formed a new practice of their own, taking the support staff with them. I couldn't go with them as the new practice is on the other side of town, so I tried the new one that replaced it. Just horrible! Oh, I adore my new physician, but a doctor is just part of a team. The rest of the team is useless. Where did they recruit the support staff from, McDonalds? Not surprising that in this enormous building that is now almost vacant, none of the space is devoted to support staff. I guess they just outsourced it to save money. Well, you can't trust them to do anything right, and nobody admits mistakes or takes responsibility, and you can't talk to anyone at the top. Your only contact is with the doctor, and the rest of the team is invisible, unreachable, and uninterested in doing a job. I've had enough and switched to a new practice where I can actually talk in person with the support staff. Good riddance to MMG!

I have been with MMG for many years. When I started the doctors and the service was great. Lately…read moreit seems the service has has dropped like a rock of a cliff. I like the doctor, I just don't like being treated like my time isn't worth a thing. I literally showed up 2 minutes late because of a terrible traffic accident blocking the way. I was told you're late and we cannot see you. Yet the next visit I waited over an hour past my appointment time and didn't even get a sorry for the delay. Today was the tipping point. 20 minutes after my appointment time I ask and I'm told we are way behind and expect a long wait. Nobody bothered to inform us we had to ask. Their service sucks. I have fired them today. I am moving on. I'm just tired of years of poor service!!

This doctors office refused to reschedule my appointment due to an unforeseen circumstance that…read moreprevented me from getting my full female check up. I can't control my cycle that happened to come the evening before my Pap smear. I must pay for each visit in full. The front desk receptionist offered me to come in for part of the visit. Who was going to pay for the next visit?! I spoke to the director/management Antoinette I think it was and she said it was nothing she could do to help me because rules are rules. I explained to her the stress I endured that caused my cycle to be off and she still did not care. Do not waste your money or your time on such unapologetic, unrealistic, and unprofessional establishment. As I told the lady who said there was nothing she could do to help me. Thank you for allowing me to take my business elsewhere because you all do not deserve it. I rather go to an out of network doctor who actually cares for patients.

I am so upset with matthews family physician. I have literally been going to this doctors office…read morefor 13 yrs and never when Dr. friedman was my children physician did i have to deal the mess like now. I literally am considering finding my children old doctor and making that travel. I can not understand for the life of me how a doctor can properly treat two children over a zoom call never have I had that done because there is just no way you can look at two children who by the way can't even follow simple directions in the office when you have things done let alone on a zoom call. What if the doctor misses something and says oh their fine and it turns out to be something worst. I am just totally unsatisfied and again I've been going there since 2010 and I'm definitely considering leaving. I have never really been satisfied with Dr Summers he is just not happy go lucky Dr friedman and this is just icing on the cake. Love the receptionist at the front desk all of them love my children and have watched them grow up but I just cannot remain somewhere I don't feel my children will get properly treatmenT.

The billing representative or office manager is a crook who charges patients a balance that was…read morealready paid and documented via an electronic and paper receipt. I've contacted her over 20 times and left many voicemail messages over the period of 2.5 months and the issue still is not resolved. They have not returned my call at all. Terrible billing and communication practices, also no follow through on correcting their billing errors by submitting a claim using the correct billing code. Do yourself a favor and DO NOT choose this sick place as your medical provider!!!

UPDATE: I moved my kiddos to Matthews Internal Medicine now that they are too old for their…read morepediatrician. The staff took great care of them! Courteous, super efficient, and friendly. I have had no office who has done a better job than Matthews Internal Medicine in communicating with me. EXCELLENT! I highly recommend! As a patient, I was more than pleased with the high level of service. The entire practice -- every one there -- was courteous and efficient. I was able to quickly get an appointment and, once I arrived, I did not have to wait long.... refreshing! I was even more pleased with the level of care given by Dr. (Eugene) Sangmuah. He listened (that's important!) to my concerns and provided help accordingly. The office was able to provide an Xray on-site (very helpful and appreciated). Dr. Sangmuah called soon after the appt. with recommendations. I will not only be back, but my entire family will follow me there. Excellent!!

My wife had our 2nd here. Staff caring for her was amazing on 3rd floor,The facility is clean and…read morenot over crowded but the cafe was terrible and ghetto .. I can get past that.. still only reason it's not a 5 star

Very clean facility and all of the nurses from the front to back in the ER rooms were friendly and…read moreefficient. Arrived around 730ish and left around 1030pm. They do take a while but of course they move swiftly and as fast as they can. Nurses were very understanding and listened to any and all concerns I had. They have plenty of parking and I prefer this ER over Matthews as it seems less busy.

On Sunday June 3 I woke up at 223.2 lbs. Today is Sunday June 24 and I weighed in at 198.4 this…read moremorning. If you are looking for eight loss you have to see Dr. Will Conner at Conner Family Health in Matthew for the prescription hCG protocol. The weight just peels off. I was skeptical, nervous, and doubtful it would work for me but I was very wrong to feel that way. I am not hungry, the food I can eat is fresh, easy to prepare and satisfying. A terrific side benefit is I am learning to eat right and eat healthy for the first time. It simply isn't a problem to do. All you have to do is follow some simple instructions and that's it. I am 47 years old. Seeing Dr. Conner and his nurse Jackie is just like going to my pediatrician when I was a kid. It's just them and all they care about is taking care of me and my family. No mega-practice to deal with. Just them. If you need to lose weight, just call them and do it. It's that simple. Tim Counts, Charlotte, NC

I've been coming here for a couple years now. The staff are all super friendly and dr. Connor cares…read moreabout his patients (seems hard to find nowadays). Would strongly recommend to anyone who is looking for a good practice.

On Sunday June 3 I woke up at 223.2 lbs. Today is Sunday June 24 and I weighed in at 198.4 this…read moremorning. If you are looking for weight loss you have to see Dr. Will Conner at Conner Family Health in Matthew for the prescription hCG protocol. The weight just peels off. I was skeptical, nervous, and doubtful it would work for me but I was very wrong to feel that way. I am not hungry, the food I can eat is fresh, easy to prepare and satisfying. A terrific side benefit is I am learning to eat right and eat healthy for the first time. It simply isn't a problem to do. All you have to do is follow some simple instructions and that's it. I am 47 years old. Seeing Dr. Conner and his nurse Jackie is just like going to my pediatrician when I was a kid. It's just them and all they care about is taking care of me and my family. No mega-practice to deal with. Just them. If you need to lose weight, just call them and do it. It's that simple. Tim Counts, Charlotte, NC