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    Matthews Family Physicians

    2.2 (13 reviews)

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    Matthews Internal Medicine - MIM Matthews Internal Medicine.

    Matthews Internal Medicine

    3.5(8 reviews)
    0.2 mi

    The billing representative or office manager is a crook who charges patients a balance that was…read morealready paid and documented via an electronic and paper receipt. I've contacted her over 20 times and left many voicemail messages over the period of 2.5 months and the issue still is not resolved. They have not returned my call at all. Terrible billing and communication practices, also no follow through on correcting their billing errors by submitting a claim using the correct billing code. Do yourself a favor and DO NOT choose this sick place as your medical provider!!!

    UPDATE: I moved my kiddos to Matthews Internal Medicine now that they are too old for their…read morepediatrician. The staff took great care of them! Courteous, super efficient, and friendly. I have had no office who has done a better job than Matthews Internal Medicine in communicating with me. EXCELLENT! I highly recommend! As a patient, I was more than pleased with the high level of service. The entire practice -- every one there -- was courteous and efficient. I was able to quickly get an appointment and, once I arrived, I did not have to wait long.... refreshing! I was even more pleased with the level of care given by Dr. (Eugene) Sangmuah. He listened (that's important!) to my concerns and provided help accordingly. The office was able to provide an Xray on-site (very helpful and appreciated). Dr. Sangmuah called soon after the appt. with recommendations. I will not only be back, but my entire family will follow me there. Excellent!!

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    Atrium Health Primary Care Dove Internal Medicine

    Atrium Health Primary Care Dove Internal Medicine

    5.0(3 reviews)
    5.3 mi

    Dr. Andrew Kindel is the best doctor (internist) anyone could ask for. He and his staff are very…read morepersonable and friendly.

    I wanted to take this time to write a letter about your office inindian trail. I was seeing…read moremultiple doctors since I left Florida and was very frustrated and upset these doctors did not care or did there office. I was brought to the hospital after my son called 911 because of a major panic attack. I called a doctor i was going to in Indian trail and they could not get me in for 5 weeks???? I was so upset I just sat there and cried. My health conditions are ruining my life and I felt alone and no doctor cared I don't want to live like this anymore. I called the office in Indian trail after my family doctor couldn't see me for a long time. The staff was very friendly and booked me an appointment for the next day with doctor Andrew kindle. They got me right in. And as doctor kindle walked in in my mind I am like here we go someone else that is not going to care for me or help me. I was dead wrong! Dr kindle sat there listening to every health problem I had. I told him I had very terrible insurance and could not go to a specialist cause I could not afford it. He sat there with me for an hour! Wow I was taken back how much he listened cared and was saying we are going to try and help you with everything going on. I have herniated discs in my neck, chronic Epstein Barr, aniemia, fibromyalgia, panic attacks ( after I watched my dad die) and worst of all and most frustrating interstitial cystitis ( which most urologist are ignorant and do not even want to learn or know about this painful terrible untreatable condition) dr kindle knew what it was but you could tell he knew little about about it but not enough. I went in for my second appointment and he walked in the room and said to me so after you left I have been researching interstitial cystitis and here is what I came up with!!!!!!!! I wanted to cry that someone really was going to help me he sat with me for another hour! I can not thank dr kindle and staff enough!!! I finally found someone who will take the time to treat me right instead of just rushing writing scripts and not caring enough what is going on. I will never change doctors ever ! He is wonderful !!! Dove internal medicine is giving me hope that I might not have to live in pain everyday ! Thank you so much

    Novant Health Hallmark Care - Dr. Woollen

    Novant Health Hallmark Care

    3.5(6 reviews)
    6.6 miSouthPark

    We just recently joined this concierge style medical practice. Our family physician, Dr. Silva,…read morerecently joined this partnership and we followed her here. You pay an annual fee depending on your family composition. The benefits are many, especially compared to HMOs and other medical practices. Appointments can be regularly made same day or on the next. And the scheduled duration of your appointment is 40 minutes v. the standard 15 minutes. Much more time to talk with your physician and get her relaxed, not rushed, attention. They have support staff in-house. There is a nutrition/dietician consultant. A small gym is available for your use supported by their in-house trainer/physical therapist. The physicians include a cardiologist that works well with the family practice practitioners. As this is a small, personalized practice, the physicians regularly update each other, especially when they see patients who are part of another partner physician. Personal, readily accessible, part of the Novant system, Hallmark is well-connected with truly top quality specialists. All insurance is accepted..at least all of ours is. Now in our 70s, we are very happy and reassured being part of this practice. We will receive great care as individual people, rather than just part of the daily flow of patients. Check it out yourself.

    Avoid Novant Health Hallmark Care. I made an appointment for my 99 year old mother to interview…read moretwo of the doctors at this practice with a view to joining their concierge care program. Upon arrival, the disorganized staff put her into a holding room and ignored her for an hour past her appointment time, until we simply gave up and left in frustration at the horrible patient care and attention. This practice is disorganized and, in terms of bedside manner, incompetent. We will go elsewhere for our medical care. Any so called "concierge practice " that behaves in this manner should be ashamed to call themselves healthcare providers. Update: While I appreciate the apology, trust, once lost, is very difficult to regain. What we saw was a level of disorganization and, more critically important to patients, an absolute lack of any concern or caring, both in the office and when I called the receptionist. I have had more caring responses at the Department of Motor Vehicles--a low bar indeed. I sincerely hope that what we experienced is an aberration, and wish you well in correcting the issues we experienced.

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    Novant Health Hallmark Care - Dr. Weeks

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    Matthews Family Physicians - familydr - Updated June 2026

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