Had a car fire and needed to get the fire investigation report. The office shares the same…read morebuilding as the Burbank Police Department. It's a beautiful building with a small for Museum. It's clean and welcoming. The staff was friendly and helpful and was able to give me all the information I asked for. Parking is available catty corner. Handicap ramp is available. Even got a handful of free child proof plug protectors for my daughter's house to keep our curious and mobile grandson safe. Thanks BFD.

Thank you for taking me to the hospital! Ride was very quick and easy. Fire department was…read moreresponsive and patient with me. They collected my vital medical signals and other information on the ride. The hospital they chose was St. Joseph's providence hospital. It was very new & extremely nice. A +

I would like to thank the paramedics that helped me today 12/12/25…read moreSo kind and patient. I would like to send message, but no luck on website. God bless the kind paramedics that have come to my service. In times of distress. Merry Christmas to the two young men.

I can't find a location more general, since this is the Valley I'll leave this here. I am generally…read morevery impressed with LAFD. I'm hoping this is an isolated incident. I saw something disturbing the other night. At 4:30am I was stopped at the light at Riverside and either Vineland or Lankershim, can't remember, I was looking at the homeless encampment under the overpass when a Fire Dept. ambulance or paramedic box truck traveling south entered the underpass area slowed down and started blaring its sirens, no lights, zigzagged from one side to the other, then turned off the siren as soon as it exited. All a mean-spirited attempt to annoy those sleeping in tents. I did not get a truck number, wish I had. Is this sanctioned or tolerated behavior? If yes, it is shameful. If not, since I didn't get a truck number, you might want to put the word out that many in the community would be offended by this behavior.

The most amazing group of firefighters! We are so fortunate to have these dedicated and kind…read moreindividuals n our community!

These brave, focused, professional, skilled, calm men came to my house to remove a rattlesnake that…read morehad decided to live on my front porch. They knew what to do and did it. Thank you!! Well done!!

Rude & condensending. They came to a nonurgent call at the Glendale transportation & just pushed &…read moreshoved their way around people. No excuse me, nothing. One 2nd responder backed up into me; not his appliance but his body. Unprofessional servive like BFD.

I didn't think I would write a review for the Police Depo but here we are. I had a car accident and…read morehad a poor experience with the officers. What went not well was their demeanor, lack of professionalism, and lack of communication skills. We are all in the middle of the street and I was told to get out the street because if I get hit by a drunk driver right now they will not be held responsible. Excuse me? It was a surprising remark because their vehicles surrounded my car and there were multiple officers standing around in the middle of the street chatting nonchalantly like it's just another day. Your other officer just told me to hurry and go get my belongings that were in the middle of the street because they are towing your car right now and that I will need to get off the street now. Me questioning him saying "who is the tow company that is here trying to tow my car without speaking to me at all. I did not order them. I need to contact my own tow first" police offer gives me a snarky look and says 'are you listening to me?" Um yes I AM and I'm saying who is towing my car?!explain to me what's going on. Because what I'm seeing is that this tow guy that's been waiting around anticipating this accident rolls by, hooks his tow to my car and proceeds the lift. Anyone want to inform me what is happening? I didn't order this tow, and there were still things that needed to be collected by me like I need to get license plates. I need to grab my belongings from my car! Never have I ever experienced such rude officers. In previous experiences, officers have been so kind and asked me several times if I got license plates, did you exchange insurance info already?" What is with all the aggressive ordering around and gaslighting. They don't like when you ask questions it seems and if you in the slightest question them they take it as a form of resistance which they do not like. I am allowed to know what is going on because I'm a person that's involved. I'm allowed to ask questions too. What's with all the attitude and ego with these officers?! I say I need to go take photos of the accident. Cop replies: I got them already. I tell him 'no I need my own photos so I can send them to my insurance. (I never got these photos from them by the way) ' he looks at me snarky and offended and told me 'be quick because they're towing it right now' Short Officer with brown mustache also needs an attitude check as he was barking orders left and right, "I need your license.", gives it back to me with one finger and has a face like he doesn't want to give my license back to me but has to. I'm not saying the whole department is this way but the officers at the scene were aggressive at the beginning, barked orders around, and I can sense just from their presence/ attitudes that these officers are the types to escalate things and blow things way out of proportion unnecessarily, unethically, and aggressively. These are power tripping officers that act tough and protect their own. I felt super uneasy with these officers which shouldn't be the case at all.

I really love living in Burbank. The Burbank Police Department does an awesome job at keeping our…read morecity safe. My boyfriend lives in LA in the Harvard Heights area and every time I'm at his house I turn on the citizen app and I'm shocked at how much crime is happening at any instance there. Whenever I'm at home I open my Citizen app for fun and it's always so safe and quiet here. I feel like our police department is a huge reason for that. Even being in high school I was also really proud to be living in such a great city. Every interaction I've ever had with officers has always been very respectful to me. I hope it always remains this way I know not everyone has this experience, but this is just mine. Keep up the good work everyone that is protecting and serving. I truly appreciate you guys!

I have called numerous times in the last 2 months in regards of gead brush in the Hansen Hills…read morecommunity. There has been no response. The area is in danger of a fire. I am concerned and upset with the apathy.

My visit there was great, the security guard was very friendly and the air crew seemed to be…read moreunloading from their FIREHAWK when I arrived! Overall a great experience and it is a suggested location for Fire photography.

(This review is strictly for the billing department)…read more It took them almost a year and a half to send me my bill. I then called my insurance company, where I learned that they were in the middle of processing the claim. When I called the fire dept's billing office to explain this, an extremely rude representative started yelling at me about how they had already billed the insurance company and started demanding immediate payment. I had to repeat myself multiple times before she finally understood me. Two weeks later, they sent me a final notice bill. Really? You get to spend a year and a half f******* around and then don't even give me 30 days to pay? I understand that emergencies happen, but just be prepared for a headache when the bill arrives.

I was nauseous (like motion sickness) and overwhelmed by the heat while watching my niece play…read moresoccer at The Sports Complex yesterday. No matter what I did, I got progressively worse. I thought I was just going to throw up and feel better. I actually passed out!!! I was so dizzy I couldn't pick my head up: so distressing! People were so nice to bring water, ice packs, and an umbrella... I had hit my head on the concrete so it was bleeding... An official at the Complex called 911 as part of their protocol and... Station 24 to the rescue! This awesome team: Matt, Chris, Steve, and Carlo, took excellent care to question me, take my vitals, advise and assist me. They were very professional, so kind, and impressively compassionate and considerate. Thank you ALL so very much! I really appreciate your team and your dedication to serve and to care for others: helping the helpless when they need someone the most. God bless and protect each and every one of you! Warmest Regards, Kristine

This happened a year ago, but it still sticks with me. I had…read moreto call 911 for help getting up 2X 2, 3:30am. I had a sudden medical episode, 2 big friendly EMT came. I had an appointment to see Doctor specialist that morning. Later at 7:00am I was in extreme pain and needed the ER. 6:30 is shift change. They sent 2 baby firefighters. Not EMTs. A young girl, smallish and a 23 y.o. guy, also not too big, not yet an EMT. I couldnt walk and was in screaming pain. These 2 raw untrained firemen were overwelled. Barely carried me down a few stairs, and put me on a guerny to hospital ER. They were untrained, unprepared and acted like I was bothering them. I don't know what crew they were. Shocking that the Captain sent out 2 small unqualified, unprepared, probationary "Firefighters" on a medical emergency.

The men of the LAFD Hillhurst station are REAL LIFE HEROES!!!!!…read more I'm beyond grateful and humbled by their caring and so very capable work in saving my cat's life in a hopeless, near death situation. Bless them all.