Firehouse sub is one of my favorite places to get a great sub sandwich. I started out getting the Hook & Ladder then started getting the Club on a Sub. Sometimes I get the Firehouse hero and I love the soups I've tried so far. The desserts are also great especially the brownies. I've always received great service at this location with the employees being attentive and extremely polite. Everyone is friendly when I visit and the location itself was clean. Everything seemed well organized and maintained which is always nice. I highly recommend this location and, after writing this review, I am now craving a sub! read more

My husband and I ordered our food at 8:38pm. At 8:47pm we received our food. At 8:58pm we were told we had to leave because the district manager did not allow people in the restaurant past 9:00pm. No one ever told us this when we ordered our food to "DINE IN" that we were going to be asked to leave two minutes before closing. We were in the middle of our dinner. The girl who waited on us was the same one who told us we had to leave and all about the district manager. We threw out our food (which had fingerprints of sauces and food on the outside of the containers when they were given to us) and left and will NEVER return again after this highly rude customer service and unclean food experience. We were sitting in our car filling out our firehouse sub survey and watched this same girl unlock the door and give a person their take out order 100% after 9:00pm when you are suppose to be closed and had kicked us out. We frequent firehouse subs all the time to support firefighters because we had a family member die in the World Trade Center Tower 2 on 9/11. We honor and care about the mission of Firehouse subs and first responders. The way we were treated was all because it was Friday night and they wanted out of there. If this is a policy of the district manager it should have been posted. It should have been communicated kindly if someone orders "dine in " within 30 mins of closing. It's not the way to treat loyal customers and certainly ones that care about your mission beyond food. I never write Yelp reviews either because I know how harmful they can be to a business . This review should serve as evidence of how angry we are about our experience. Our business and our recommendations will not be given or supported after this experience. read more

Nice location. Friendly staff. Although I created my own sandwich, something about it is just not as delicious as subways. That is just my personal opinion. Objectively speaking, the veggies are fresh, the bread wasn't stale and also fresh. The option to toast your sub is awesome and the kettle chips were yummy. If you're looking for a quick, tasty bite then I would recommend. read more

Love coming to firehouse and the staff on Jonesboro rd are AMAZING! Firehouse subs are so good and I love all the extra veggies you can add. My favorites is the hook and ladder, hero and meatball subs. Also sometimes they give me an extra pickle which really makes my day! read more

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Great quick bite food not too heavy not too light. Always just right. Service is always quick. read more

Went in to get some dinner and they didn't even acknowledge me. I'm literally the only person standing there waiting. Two employees pulled up and the people working behind the counter looked up acknowledged them looked at me, didn't say anything and I stood there for at least 5 mins without anyone saying anything to me. I turned and simply walked out. Maybe there should be a manager on staff that's not a teenager. They all had to be under 20 years old and couldn't care less about helping anyone. read more

I'll start by saying that I love Firehouse Subs. The sandwiches are always tasty. Even the one I had at this location was good, but unfortunately they only get 2 stars for their service. Me & my friend waited 20 mins for our subs & we were the only customers in the building with 5 workers. Make it make sense!! To top it off, my friend's sub was wrong & we waited another 10 mins for them to remake it. The guys were polite, but they have to work on their service. read more

First time visiting this location tonight . The entire drive through experience from start to finish was nothing short of extraordinary. Alex took our oder. Phenomenal customer service!! 11/10 food was made to order , fresh and on our way in less than 5 minutes. Whatever position Alex is in , she deserves a promotion! We will be back . read more

Firehouse subs just recently became one of the my favorite places to get a sub. However, when I went to pick up my online order they locked the doors at 8:56 p.m. I went to the door as 3 individuals decide to stare at me as to say go away and I would have if I didn't prepay. As I tried to gesture with my hands and lips that I already order 1 person decided to come and check what I needed. I guess common sense isn't so common. read more

Firehouse Subs - When I returned to my car it just turned 9pm...‍ - Fast Food Near Me - McDonough, Georgia

Very good always consistent and always have loved there food! But a couple of time they have been a little slow on making there food and so that if why I give them four stars. read more

They claim to be open at 10:30. I am sitting here at almost 10:45 while the employees are playing on their phones with the door locked... I used to be a retail and food service manager, if your stores numbers are down, I imagine this is why read more

Didn't know it takes 20 minutes to make a sub when I'm the only one in the store. Two employees were sitting by the front doing nothing but watching the TV. read more

I have visited this location twice and have had an unsatisfactory experience both times. In both instances I was unable to reach a person on the phone in order to place an order. After trying for a long period of time eventually I placed an order through the website. I am allergic to cheese and so in both instances I requested none on the sandwich. When I arrived both times I picked up my sandwich and drove it home to discover that cheese had been melted onto the sandwiches both times. There is no way to call to arrange for a new sandwich since no one answers the phone. In both instances I threw the entire sandwich in the garbage. I finally got someone on the phone to complain on the first occasion and they were rude. It appears that the employees here do not care about customer service or doing their jobs right. I have always loved the sandwiches here and because of these experiences I will no longer be ordering from this store which is the closest to me and most likely will not order from the chain again. read more

Our fourth time here and the turkey bacon sandwiches were good! The meat, bread and veggies were all fresh and we will come back again soon and I can redeem my points for my free Large sandwich. read more

the manger at this establishment is a un organized person she allows her team to fight physical the work space is abusive and ive seen her even hold a knife to someone in the back while someone was preparing my food i dont like going up there anymore ever since the new manger has gotten comfortable i will not be coming back up there again after witnessing a fight there and just for her to handle the fight so wrongly she should not be working with kids or in the food department i have a video of this woman throwing a sandwhich at a customers face honestly the food is amazing def recommend the bacon lettuce ranch but the location on jonesboro rd in McDonaugh i will never return to it again ive been going there for 4 years since i moved down here and the way i seen it change its a HOT MESS! and i will be calling corporate. read more

My partner and I waited over thirty minutes for an online order that was supposed to be finished twenty minutes prior to our arrival. After telling us "be patient" and that "it's being made", a more competent worker arrived and told us that they gave our sandwich to a random person. I never write reviews but this is genuinely the worst firehouse subs I've ever been to. If you want a sub from this food chain, go farther to a different one. You'll spend more time in this store than you'd spend driving to another town (and back) for the same exact food. read more

Food is always good the customer service is always a hit or miss, we came in during a rush and a lady named Tamara was on register she came off very rude and was having unnecessary conversations with coworkers while helping customers, she even thought it was ok to tell a customer the items she wanted was old and gross and she shouldn't get it. It was a very unpleasant experience I really hope corporate comes in and works with employees on their customer service! read more

For some reason, this store is unable to deal get an online order right. It seems like a modifier to request no mayo should be pretty easy to handle. However, this store simply can't do it. Unfortunately, I didn't catch that at the store, because I was in a hurry and didn't want to open every sandwich and check (and you shouldn't have to do that anyhow). I will not return. There are plenty of sandwich shops out there that can get an order right. read more

Very unsanitary. Young fellow making sandwiches wasn't wearing hairnet or hat! Don't support this place.

I had to ask for a bag . I really don't understand why I had to ask when they are only doing takeout

Firehouse Has great subs. As long as you eat it there you will not get a soggy mess. My biggest issue with firehouse is they rotate people so much you get lots with no experience. Hence my sub meat is COLD COLD COLD. It is supposed to be HOT. Tired of complaining. read more

A good place to get a sandwich. Firehouse, as a rule, takes a bit longer than most sub places because of the process of steaming. Be patient - it's worth the wait! Better yet, download the free Firehouse app, place ur order and it's ready for u when u get there. Best app EVER! read more

I have to say the service I have experienced at the Jonesboro rd location has been extremely slow! I even tried to call in an order once. I was placed on hold. I was on hold for so long I had time to get in my car and drive all the way to the firehouse sub shop (all the while, still on the phone) and walk up the register and when the girl behind the counter ask me "can I help you". I said I think there is someone on your phone...when she picked it up...of course...IT WAS ME! YES...STILL ON HOLD! Unacceptable! read more

Public Service Announcement: we used to love eating here. But now their service is painfully too slow. They are habitually under-staffed. Two visits within 4 months and both times it took over 30 minutes to get our meal. The food is good. As we were leaving two families got angry at the workers and demanded a refund. I actually felt bad for everyone. Poor management. read more

25 minutes after ordering and still waiting. Worst Firehouse experience ever. They now have 15 people in line, one person taking orders who seems like it is his first day. The employee handbook is at the register. One star only because I can't do zero stars read more

Excellent Service great food clean friendly and great place to stop for lunch . Best cookies and food is always hot . Nice to see a place give back to our community as we all now fireman put their lives on the line and keep us safe read more

If I can give this place a zero star I would. Very rude employees. Instead of taking our order they yelling for someone else to do it. After five mins someone comes out, all angry with an attitude. Mr.Austin giving us a discussed face. We payed he just tossed out our change on the counter with our cups. Does same with the recording eipt, we telling it's to go. Gets so upset, I said that I'm sorry we forgot to say but really he forgot to asked since he didn't even wanna take our order. When we finally get called to picked up or food the young lady behind the bar tosses our sandwiches almost felt on the ground. But we managed to catch them. No apologies just laughter behind their bar. Worse experience ever. Never coming here not Hanna given them a third chance. If I were you drive to the one in Hudson bridge they way more friendly. Kind and very helpful. Store always clean. They always offered you something. This store in Jonesboro rd is horrible no wonder they don't have any customers. read more

Had given up on this location, but my last few visits have been stellar! There has been a change in the staff and management and the subs and service reflect it! Much better than before, I'm glad I gave this place another chance. Now it's my new fav lunch spot. Call it in or order online for a bit speedier service. read more

Went there on a Friday around 1145am. Was not greeted upon entering the location. Stood at the counter for approx. 5-6 mins before I was asked what will I have. There was only 1 person ahead of me at the time, they were at the register. The ladies behind the counter were not enthused about having a customer. They shifted around aimlessly behind the counter, with no urgency in their movements. After paying for the meal, the cashier states "we only have water to go" ... Other bottle drinks didn't sell well so the owner disc. them. Wish you had mentioned that when I answered "to go". read more

Great service, quality, and value. Sit outside on the patio and bring your canine friend.

Best Firehouse Subs i have been to in a long time,extremely friendly staff.Had the Brisket it was outstanding.I would recommend this location to everyone!!! read more

I loved it. The staff was very attentive. I was welcomed immediately after walking in the door. The place was spotless you could eat off the floor. I have been to other fire houses but this one is definitely the one that I will come back to. The manager Jessica p. Was thoughtful when she came to my table to ask how every thing was. Good job!!!!!! read more

Food was great, but the teenage staff was awful. One of them had hickeys all over his neck and just looked really trashy, and all they did was stare while I ordered. Just really unprofessional. read more