Great service and customer service!! They were professional and my car was done quick. Definitely will recommend it.

Overpriced and they sell their life time warranty. The labor to exercise the warranty cause more than service anywhere else. They are rude to begin with and don't clarify what their price is. Tell you one price on the phone and then give you another price. Never again will I come back to this company. Bad service all around. Support small business or do it yourself. I will end up doing it myself. I even told them exactly what it needed and they still made me wait 3 hours to tell me to exactly what I had told them. read more

Great service, good people, yes, price sometimes seem a little high, but it's work that you can trust and the warranty is worth it. I do know that it's cheaper than the dealer. I go to Firestone for all my tire needs, they've been good to me read more

Great service Came here needing all new tires, got an oil change done after another secondary shop put in some wack oil. And got an alignment that was desperately needed all done by the time I needed my car. Guy at the front, Steven, was amazing, cool and personable guy who hadn't been here that long. Amazing Firestone compared to others I've been at. GREAT VALUE read more

I stopped in here yesterday after rapidly losing tire pressure in a rear tire. The manager was incredibly kind. While CA tire stores don't sell the studded winter tires I have on my car (I'm from Colorado), he showed me how to order what I needed and helped me set up an installation appointment in the Firestone store nearer where I'm staying. In addition, he pumped up the spare, removed the old tire and put on the spare for me. And he didn't charge me anything. How generous and helpful! read more

This Firestone is always so helpful! It's right by my work, they always help me out right away, knowledgeable and I know I'm not being taken advantage of. And they have Friends playing on their TV in the lobby which is great read more

Don't go to this place THEY STOLE YOU!! Yesterday I went to this place to get new breaks for my car, then I noticed that some items inside my car wasn't there anymore. read more

Unfortunately had to stop by after needing a tire replacement on my rental car. Luis helped us out and was able to complete the job quickly. That guy needs a raise. read more

I have always had a good experience with them. Great customer service. I feel confident and satisfied with the work done on my cars

We got a flat tire on our way out of town and found this service center when we pulled over. The service was affordable, fast, and friendly. Highly recommend. read more

Very professional and honest!! Went in for a brake job on my 2017 Ionic because of wear noise. I was quote a reasonable amount for the job. Upon inspection of the brake system they found the color it! It was a piece of plastic wrap rubbing on the drum. They removed it and told, "'no charge " it was part of the inspection routine!! Wa la !! Great Job Alex and team. I've been going to them for over 15 years!! read more

Did a oil change on my suv for the first time. Had a minor problem with a filter leak. Brought it to the guys at Firestone BP. Great customer service. Took care of the torn gasket within a short period. Only hot changed for the replacement. They gained a customer for life. Will be taking my truck there for any future maintenance. Appreciate the honesty . read more

Worst service ever!Brought in my work vehicle for just an oil change at 10 am clearly let them know I'll be back before 2 and when I came back they had all my wheels off talking about they were awaiting for approval on my brakes that where perfectly fine even now 5 months later . They also left my oil cap off and spilled oil all over my truck . Never again coming back here for service. read more

Firestone Complete Auto Care - Oil Capp left off - Tires Near Me - Baldwin Park, California

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UPDATE: The noise persisted. I decided to take my vehicle to Valley Muffler&Radiator....turns out I had a leak on my muffler. I knew I was not making the noise up. The mechanic showed me where the leak was. I was happy that he took the time to actually check my vehicle and not dismiss me like Firestone did. Now that the issue is fixed, the chirping noise is gone. I am very pleased with the outcome. I am glad Firestone turned me away, because I would have not gone to an honest shop who actually listens and cares about their customers. read more

Well I've been neglecting my car lately I just been so busy and I drive about an hour out of the way to go to this particular location because they're very friendly I'm treated like family it's always fix right the first time Alex the manager is awesome he always make sure that the customer is priority thank you Alex and technician for servicing my vehicle read more

Firestone Complete Auto Care - I had my vehicle serviced at the best shop in town thank you Alex manager - Tires Near Me - Baldwin Park, California

I made an appointment online to have my car aligned. Upon arriving I spoke with Sallie (I believe that's the rep that had helped me, it's the name on my invoice). I let them know I had installed a part on my vehicle and just needed the toe zeroed out. The rep and another lady (I believe she's the supervisor) both asked if my vehicle was lowered and that they can't adjust camber, caster. I completely understood, because those adjustments are not something all techs are accustomed to doing. I again mentioned I understood their concern, but I only needed the toe adjusted to 0 degrees (Which would only require an OEM component of the vehicle to be adjusted). I really appreciated the fact that both the supervisor and rep listened and understood my request. My car got on the lift and was worked on and completed within my appointment time frame. Thank you for listening to me and working on my vehicle within the store policy! read more

It's always a pleasure with the staff as well as the service they provide! I recently had to get my AC fixed and ended up with a 4th of July discount without asking, Monica automatically mentioned it and applied it. I'm always in here to get my car serviced. They are honest and straight with business. Thank you to Sally, Alex and Monica who I've had the pleasure to speak with at most times and to all the other employees who work on my car. read more

Worse place I bought tires from, there was only one person in front of and his was almost, it still 3 and a half Hours, and and the guy Joseph strip a stud on one of the wheels I told the manager she just gave me my lug nut back and told it was like that, and was the wrong so I called Toyota they told me the car with the type because I have alloy rims, don't ever go there safe your self the time money and your car read more

This place really lives up to their 5 Start reviews!! If I could give more, I would. There isn't a single staff that doesn't go around with a smile and a caring personality, which makes this place very welcoming for all customers. I've brought in my car for an oil change a few times and Monica has been awesome!! She is the reason why I keep coming to this location. My experience with her customer service has definitely exceeded my expectations. read more

Alex, Ally and the crew are very fast and efficient. I called ahead and scheduled an appointment for my alignment. I was able to drop off the car and go home. Alex called me and let me know right when my car was ready for pick up. These guys did a great job and I'll be coming back for more services read more

At the location now and just had to hurry and leave this review. Set an appointment for 5pm for a simple brake and tire inspection. Got here at 5:00pm and check in and been waiting for literally 1 hr. Note I watched another customer come after me and got taken care of right away. We went to dollar tree and grocery outlet and came back and still no work done. We watched 2 vehicles get serviced mind you I am an African American family with my wife and child. This is not how you treat customers and this location need to hire new workers or get shut down immediately. Got to the point I don't even want them to service my vehicle anymore I will go to another Firestone. read more

Firestone Complete Auto Care - Tires Near Me - Baldwin Park, California

NO customer service, was very unprofessional with providing service. Foul language used by Firestone technician, had to call corporate office as manager allowed such language to be used as tech was speaking to me. Will never return. read more

Just moved into the area and was looking for an honest auto shop. We knew we could trust the Firestone brand and Monica and her staff exceeded all of our expectations. They took care of our needs on a Saturday without an appointment and got us on the road without any problems. If you need any sort of auto repair, do yourself a favor a visit this location before you go anywhere else. The professionalism of the employees is second to none. Thank you firestone on Maine. read more

Overall, I am satisfied with the flat repair. I was just glad that they were still open and I made it in time to have the darn whatever wire/nail my poor tire took. Sallie and Alex both are busy at all times keeping the customers satisfied with any issues/problems. read more

Firestone Complete Auto Care - Tires Near Me - Baldwin Park, California

My go to Firestone! I ended up at this Firestone after a closed by Firestone turned me down for a walk-in. I called this Firestone and they took me in right away. Ever since then I've been coming to this one and it's always a great service! Monica, Alex and the whole team are always helpful and provide good service. read more

Horrible and a waste of time. The mechanics take longer on purpose when working on your cars. Rude manger and horrible customer service. What place takes 3 hours to change oil? Do yourself a favor if you value your own time and go elsewhere. read more

We have been trusting Alex and his crew for a decade. We support our local business and trust .Sally has also been an awesome addition. Women coming up in this industry is extremely important. Thank you Castañeda Clan. read more

Firestone Complete Auto Care - We are proud to say we support local businesses in our neighborhood. Alex is a fabulous - Tires Near Me - Baldwin Park, California

Had tires put on that came out being installed on the wrong sides and my alignment came out worse than how when I dropped off the vehicle

Good service. Staff is friendly and helpful. This place is busy, therefore, call ahead of time.

It's a godsend having these folks in the neighborhood. Flat tire new tire etc. they're always there to help and will steer you right no matter what your issue is. My third time here and they've earned a customer for life. Shout out to store manager and service manager and all the techs are friendly and helpful too! read more

I came to this location thinking it would be different but no just like the West Covina location all firestones have idiot mechanics West Covina broke my middle mirror cuz he grabbed it put his whole body weight to get up like wtf and not even apologizing let alone paying for it wtf now the Baldwin park one I got new tires super excited as soon as I drive away barely getting onto Maine there's a loud clanking metal sound like I'm driving with a cow bell on my drivers side my car looks new and now it shouts salvage asf I HATE FIRESTONE read more

Estimated time for oil change, tire rotation, balance tires was 1 hour. Finally left after 3 1/2 hours. There was an issue regarding the sticky weights for the tire balance. They were not sticking. Firestone ordered more weights from supplier. The new weights did not stick. They sent a sample to supplier. (Thought that sounded weird). Anyways weights arrived and it worked. Still excellent customer service. read more

Hear a weird noise coming from the rear driver side wheel, took a look and theres a bolt stuck in the middle of the tread. Didnt seem like it was leaking, but I knew not to pull out the bolt. Not wanting to risk it goin in deeper, I took it to my nearest Tire place which is here. Walked in and was greeted, told the guy I had a bolt stuck in the tire. He asked me what size rims I had, I told him 20" - which by the way is the OEM sized, its just an aftermarket rim. I looked at the pricing on the wall, and it says $12.99 for tire repairs. This guy told me it will be $28 cuz its an aftermarket rim. Ummm you're goin to charge me more than double when its the same work????? Not wanting to drive around, risking being stranded I said yes. Then guy tells me that they will do a courtesy check on the fluids and check the other tires since it was my first visit there. So Im waiting around my car as the tech is working, guy didnt pop the hood, never even went to look at the other tires. But when they were done, the paper work said my fluids were ok, and the tire pressure on all 4 tires were put at 32psi. Ummm I was there watching the tech. So JUST IN CASE I blinked and missed the tech adjusting the air pressure on the other 3 tires, I checked my Tire Pressure monitor built into the car and the 1 tire that was patched was at 37psi and the other 3 were at 35psi. Tech never did $h*t on the other tires nor did he check the fluids. Work that was promised wasnt done. But I didnt really care, since I prefer my tires to be at 35psi and I know Metro Infiniti had checked my fluids. But charging me double whats posted on your sign is just shady to me. I wouldnt come here. read more

That lady and man were rude to my dad and I. The lady told my dad to get out of the car because they couldn't do the tire repair with him in the car. I didn't like her tone so I told her Idc who you are don't talk to him like that. My dad has cancer so he couldn't get out of the car quickly. She didn't need to be rude to my dad. They couldn't fix the tire so the guy the spare on. Since they were both rude to us I went somewhere else to get my tire replaced This is a late review read more

Awesome customer service. Clean facility. On time and quality bar none! Will come back again for other needs.

Jaime is so great and helpful. He made my very stressful day less stressful. Mind you I can be a pain in the butt while stressed and he answered all my questions and went above and beyond to help! Never thought I'd review a tire place! read more

Always check for coupons at Firestone.com. $19.99 oil changes!!! Synthetic blend!!! fcacmobile.com/offers. For other car repairs they are not always the cheapest route. Sometimes it's cheaper to go to the dealer. read more

I'd been in this place for a few years wirh my previous cars and until now.. Excellent setvice and very honest staff! The lady named Sally was great and very accommodating! Kudos to the mansgement and staff of Firestone Complete Auto Care! Highly recommendable to everyone!!! Thank you for great services!!! read more

1/1/2022 wow on new year.i always bring my cars here . If I have any issues and I always buy my tires and got lifetime tire rotation, tire balancing I got Firestonecreditcard .ive been a customer for 8 years in this place usually Alex help me of all of issue on m cars.but yesterday there one lady a.k.a supervisor she was mean to me he asked me some unprofessional questions or stupid questions she thinks I was poor on English because I'm Asian. and me makes feels very uncomfortable that's why I told her dont ever asked me that kind of stupid questions be professional on your job.i put in my car @ 2:46 pm and I take out my car @ 5:09 pm just for a flat tire and 15 minutes work and paid$22 for careless work on my tire that they could damage my tires or my rim for driving a flat tire by mechanic. I brought my car with 35 psi air with the help of my roadside assistance aaa they put some air so I will avoid damaging my tire while bringing it to Firestone service . read more

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Stay away from this place, they are completely dishonest and have bad practices. Back in March my brother's girlfriend took her car in to get 4 tires and an alignment, i usually do the maintenance on her car but since I do not own a tire machine or an alignment machine I told her to go elsewhere. She later told me if I could replace her rear brakes so i agreed and when I removed the pads they visually still looked like they still have a good amount of thickness left. I work at a Toyota/Lexus dealership so I know what to look for. I asked her why she wanted to replace her brakes and she said firestone told her she needed brakes because if she waited any longer it was dangerous and her rotors could wear out. Well that's true when the pad thickness is below 3mm. I measured the pads and they were still at 5mmand 4.5mm. I asked her if she was sure they recommended brakes and she sword me an email receipt where they did recommend rear brakes. We drove back to firestone with the brake pads to see why they were recommended. The service advisor got the vehicle infor and called his supervisor while he went to look for the actual inspectionsheet. She started to make up any excuse as to why they were recommended stating the pads were glazed, they weren't. I asked her how would the tech know they were glazed if he didn't remove the pads. She said they looked low in thickness, i handed her my brake gauge, which she didn't even know how to use. The manufacturer specs is a minimum of 1mm and the legal thickness you can recommend them at is 3mm. She then started to say how the technician just glanced at them but didn't measure them. At that point the advisor came back with an attitude saying it was a suggestion not a recommendation, last i checked those two words mean the same thing. In the inspection sheet the tech wrote 2mm and 3mm as the measurements, if he just glanced at them why would he make up a measurement if he didn't even measure it? They argued back and forth with me as to how it was a suggestion and not a recommendation and that it did not needed them. Why would you suggest brakes if you don't need them? That is bad practice and makes the industry look bad. For sure they will be reported to the BAR and to the BBB and I will contact corporate. They would not give me a copy of the inspectionsheet or their names but seeing some of the other reviews on here i now know their names. Stay away from this specific location. read more