Been a loyal customer since they started. Always had 3 vehicles all going through several sets of…read moretires each along with engine and interior repairs. I gradually began noticing an increase in cost, several times a very noticeable out of line increase. Price of tires is always way more than you are quoted because of all the extra items, service and fees added. I hate that valve stems are extra charges separate from the tire itself. It's part of the tire. Tire has to have them and they should not be an added cost. Tire disposal is not my problem. I shouldn't have to pay for extra to haul off the stores trash. One of my vehicles is a Lexus SUV. I am used to everything being more expensive for whatever reason. But when I got the bill for 1300 dollars for four tires I was not happy, but paid it. Could have went anywhere else for half that. Having a charge account is to convenient because its easier to just put it on the tab. But the reason I am writing this is I believe they crossed the line. There should be some consideration for the years of being a customer. Maybe not get special deals but at least not get tagged for every penny they can. My daughters window would not move and it was half way down completely stuck. I called told them need passenger window repaired, no problem. She took it in told them passenger side window needs fixed. They gave her an "estimate" cost of 100 dollars which she reported to me and I approved it. I picked her up as they were taking it in the shop to have lunch and shop. Before lunch was over they called saying it was done. I was shocked how quick. Less than an hour. Dropped her off, they put it on my tab handed her the bill and the keys and off she went. She puts the bill in the glove box and life went on. A week later the window gets stuck the same way, i told her to take it back but the next day it began working. A month later it happens again and I forced it closed and told her to just leave the damn thing up, all the while THINKING the bill was close to the estimate of 100 dollars. 5 months pass since repair and it breaks again this time it is stuck bad so I told her to bring me the bill so I could see if there is a warranty on their work still thinking it was 100 dollars. I opened the bill and noticed that they, billed me for replacing BOTH front windows one of which worked fine and was never mentioned as needing or wanting repair. Parts were 150 per window for a new motor in each. Labor charge for installing both was a SUB total of 350 dollars. Here is the beauty part, they charged me 100 dollars which on the top of the bill was referred to as "estimate" but in the billing part was now called a diagnostic charge. Which meant that, we said the window is not working, they agreed to repair the window. I did not know why it didn't work but assumed that prior to repairing it THEY would figure out why it didn't work in order to complete the repair. Broke window, find out why its broke and fix it, is what I believed the process would be. I was wrong. Figuring out the "why" it is broke costs 100 dollars calling it diagnosis time. I would have waived the diagnosis fee just to see how they intended to repair a window without knowing why it was broke. Moving on to the second page of the bill a transportation surcharge of 2.50 as included. I assume thats how much it they charge to drive it 20 feet into the shop. I always kinda figured that was free or I'd have driven it in there myself OR they can fix out in the lot. 2.50 was how much I made per hour at my first job. The bill continues and for some reason this was my favorite. 60 dollars for shop supplies. Would really like to get an itemized list of what supplies were used and the cost of each. Loyal customer for 20+ years and get charged 60 bucks for shop supplies. I'm surprised they didn't charge me for printing out the bill. One more note: on page one it states "customer requests repair of right front window". On the second page it states "Both front windows repaired by customer service tech Donald". Estimate was 100. Actual cost 831.00 for installing one window motor, allegedly. 831.00 for a repair that one week later failed and failed 3 more times within 4 months. One might wonder if a new motor was actually installed considering it lasted one week. AND it really brings into question if anything at all as done to the working perfectly driver window. That one didn't fail after a week because it was never broken. But it was my fault for not reading the bill. It was my wifes fault for putting an automatic pay every month like every other bill has. But it's their fault for fraud. I called and told my story to whoever answered the phone. Told him that she was bringing her car in later and I want the window fixed and all you will hand her when she picks it up is her keys. That happened. Not sure what to do about the bill. They never offered to make any of it right even after he saw it

Tate Boys is great! They are pretty quick and are helpful at trying to identify things to watch out…read morefor without upselling you. They aren't always the cheapest, but at least I know they'll do a great job and stand by their work. I wish they could do more kinds of auto service sometimes, but they do more than the average tire shop.

great service even better people. if you are ever in the need of a trust worthy shop this is the…read moreshop to go to.

From the owner: If you're looking for a tire store or rim shop near you, Discount Tire is the name you can trust…read morefor the best service and prices on the widest selection of tires and wheels in town. Located on the east side of Bartlesville, Discount Tire can help you find the perfect set of new tires or rims. We can also get you back on the road in no time with services that include tire installation and rotation, balancing, wheel alignment, flat repair and free air pressure checks. We stock the most popular tire and wheel brands in town, and can order and install any tire and rim combination that fits your car, SUV or truck. Make an appointment or stop in today! At Discount Tire of east Bartlesville, OK we'll get you taken care of.

I stopped by today to ask about a muffler problem. He quoted me an almost unbelievable price and…read moretold me I could return in 2 hours for an appointment. When I returned he finished the previous job and I drove my truck on the rack. He quickly repaired the problem and honored the low price. While there he also repaired a tire for a guy in need and didn't charge him. All around great experience. I got a quote for dual custom exhaust for the near future. Great hidden gem just of Frank Phillips.

From the owner: we specialize in tires oil changes and brakesread more

I recently moved back to Bartlesville after 17 years. I really don't know anyone here anymore. I…read morehad new tires put on by Tate's and was satisfied. I remember them from before moving as a good shop. I got up yesterday and my Jeep wouldn't start. I am 60, a small woman with one arm. Needless to say, I can't change a battery. I have found that paying for someone to do every that needs done that I cannot, is putting me in financial danger. ( my son did these things before). I called several places and they were just going to tow my car then charge another $200 to put in a battery! one even stated it would take 45 min to instal a new battery! I resorted to calling Tate's as they had nothing stating they would come out to my home. I was having to go put my moms cat to sleep , my mom died in oct and I took her cat. I was so stressed over the costs and not getting the poor kitty in to ease her suffering. Mr O'Brien took his lunch time to come check my vehicle, went and got a battery and replaced it! He did not charge for his extra time, he was being a community member helping another community member in need! I have missed the community aspect of growing up here. I have been living in Birmingham and New Orleans and hated how people treat one another, no sense of community. it felt so good to be treated as an important member of the community, as an individual etc. not only did it save me precious $ , it made me feel safer. thank you i will never use anyone else J Reed

Took my now deceased Ford Escape there because of engine light. Told me cylinder 3 was misfiring…read moreand needed plugs and coils along with fuel injection cleaning. Total $860 - long story short - 4 return visits because light kept coming on while they said nothing was wrong. Took it to DFR and in 15 minutes they told me I had coolant intrusion leak and showed me. Only fix - new engine for 10 grand. Thanks Tate - at least it has new plugs!

I've never had a major repair here just brakes and other maintenance, but they've always gotten my…read morecar back to me within the day and prices are extremely fair! Love them.

excellent customer service and communication storming the process!! Highly recommend!!read more

Good honest company If you want it done right the 1st time…read morethen this is the place to go

Fast, good price, good service. Got my old vehicle rolling straight! This was my first time using…read morethem and couldn't be happier. Will definitely go back for needs in the future.

I have been car shopping all week and received the run around at every lot in Bartlesville and…read moreTulsa, I pulled onto the lot and Will Turner greeted me and if I'm lying I'm dying- an hour and a half later I'm in the truck I wanted and at the right payment and all! I did not know this was possible- thank you, Will Turner, you have restored my faith in humanity!

The workers were super nice, but the vibes were definitely off when I walked my way up there…read more Anyways, my keys were not connecting to my car and my tire service warning light came on and they couldn't figure it, ran tests and still couldn't. Then I took it in Texas and all they had to do was plug something in, and everything started working. I definitely don't recommend this place if you need something simple or hard to fix. 2 out of 10.