On March 31st, I visited Firestone Complete Auto Care in Benton, AR after noticing a slight vibration in my steering wheel from a pothole I had hit weeks earlier. While there, I requested an alignment and tire rotation (which I'm entitled to for the life of the vehicle). Later that day, I was told everything was complete. During their courtesy check, they recommended a new battery, which I agreed to. I was charged about $300 for the replacement. Immediately after leaving, my car drove significantly worse -- the steering wheel was shaking left to right as if I were driving on gravel. I called the store right away and was told they had checked everything and test driven the vehicle, and that it was fine. There was no concern shown. The next day, I took my car to Baxley's Auto, a shop I trust. They found that three of my wheels were not properly tightened and told me they were surprised I made it there safely, especially after driving on the highway. This was a serious safety issue that could have resulted in a catastrophic accident. At that point, I chose not to escalate things. I simply felt grateful nothing worse happened. However, after leaving an honest review (which Firestone had requested via email), I received a call from the manager that completely changed my perspective. He initially expressed concern -- but then claimed the shop never performed the tire rotation and did not touch my wheels at all, despite me being told the service was completed. He stated they only did an alignment and battery replacement. When I asked how loose wheels wouldn't have been noticed during an alignment or test drive, he insisted they wouldn't need to touch the tires for an alignment and that the vehicle drove fine during testing. Then the conversation took a shocking turn. He told me -- very seriously -- that he believed someone might be targeting me and could have intentionally loosened my lug nuts to sabotage my vehicle. He asked if I had anyone at work or in my personal life who might want to harm me. For context: my car is kept in a garage at home, parked in a secure garage at work, and my wheels have locking lug nuts that require a key. This explanation was not only unrealistic, it felt like a complete attempt to deflect responsibility. The call ended with him stating they were not responsible in any way. I never asked for compensation. I only shared my experience. But after that conversation, I feel compelled to speak up. This situation involved: A potentially life-threatening safety issue Conflicting information about what services were actually performed A complete lack of accountability And one of the most unprofessional and bizarre explanations I've ever received from a business Mistakes can happen. But how a business responds matters -- and this response was unacceptable. I would strongly caution others to double-check any work done here, especially when it involves your safety. read more

I really want to give these guys a shout out!!!! Especially Dustin. He went out of his way to help me in my search for a car for my niece. He saved me from 3 junk cars, took the time to explain everything to me and we had great conversations. Thanks for helping me pick out a good car, and for being awesome!!! I drove 30 minutes on the last two days just to go to this Firestone to see him. There were other Firestone's on the way I could have stopped at, but no, I trust this shop!!!! read more

Love the honesty!! Larry took great care of my needs. Fast and easy process, called to let me know about my car with in 15 minutes. read more

Firestone Complete Auto Care - My review - Tires Near Me - Benton, Arkansas

I'm no longer going to be bringing my vehicles in to this Firestone or any Firestone for that matter. This one in particular has rude management and staff and they use a special plug for the oil pan so that ONLY they can do any future oil changes that they don't tell you about. I feel that's so dishonest and just bad business. They also take FOREVER and treat me like a kid that doesn't know anything about cars just because I'm young (in my 30s). I'll be taking my business elsewhere. read more

I've used Firestone at the 17300 Service Rd in Benton Arkansas since I moved to Kingsland about a year ago. It's a long drive, however I put my trust in them to service my vehicle. I normally come in without an appointment but was turned away my last trip. No problem, they were nice and busy I guess. This time I made an appointment on there website for the same day and a time that I was allowed to take. When I arrived my appointment was changed to the next day at a different time. The original associate was somewhat kind to work with, however some fat guy jumped in and showed me a screen that it had been changed and I should have looked at the confirmation. He was extremely rude in doing so. It's Firestones website they should have the programs written where you are notified at selection time that it's not available. That's not an issue that can't be fixed. The associate that is rude to the customer is an issue that should not be tolerated. Me never using Firestone isn't anything that will hurt Firestone, however if they treat all customers with the same attitude at some point nobody will use them. read more