I've usually had a pretty good experience here. TODAY was a different story. When I arrived, the…read moreman greeting me asked me what country I am from. Seriously. I'm from America. OK, so I don't say "ya'll" I'm not a redneck. SO I'd lost my bank card and desperately needed an oil change. Not making excuses, life happens. I have been working a lot, drove my car until the oil change light came on. They try to sell me new air filters. I said, jsut do the basic oil change, I'll get it next time. Before I know it, they are saying "get it on camera so if her car breaks down on the way home, we won't be blamed? WTH? Don't upsell, threaten and and try to scare me. My car is a 2025, it's not like I'm driving a hooptie. Then the manager tries to scold me, "If you're going to have a car, you need to take care of it." I went off. I am already having a crap day, just change my oil and stop talking nonsense and trying to threaten me. I was just done. $84 for an oil change and a whole bunch of judgemental harassment. NEVER AGAIN!!

If this is the place you are wanting to get your oil change at be prepared to pay $100+ and a long…read morewait for your change to be done. The staff here is friendly but I think there needs to be a management change these guys are running like chickens with their heads cut off almost everytime I am up there to get my oil changed. I did however come across one employee who changed my perspective on everything with take 5. Josh treated me very well and took care of me he checked my filters and all of my fluids and made sure my service was great and that I had everything I needed. If you come to this location ask for Josh he is the man!!

Always great service. Wash and service bay folks are kind and considerate. The value is in line…read morewith other places I've tried.

The employees were super nice and helpful and quick!! They answered all my questions and weren't…read moresuper pushy about adding on filters and checks!

I trust Jason the owner. He is always on sight. He is so honest and will tell you exactly what you…read moreneed or what you don't need. He has been my mechanic for many years. I have a 2006 Honda CRV and it runs like a dream. I have taken it to dealers' mechanics and they tell me what all it needs, etc, etc. They give me a list of all kinds of things but I take it to Posey's and he tells me what I really need. So thankful to have a mechanic like him. So trustworthy. He is always in the conservative side. Not trying to spend any more money than you have to.

Came to have some work done on my car recommend by Firestone. However, after having their…read moretechnician access my vehicle I was told that my part did not needed to be replaced at this time saving me almost $300. I appreciate the honesty of this shop and I will return when my part actually needs repaired.

Just got a full diagnosis of everything break, tire ect related. Little did I kno poor Lois was a…read morelot worse than expected. But the patients & explanation Micheal and David gave was perfect. So this time nxt week she will be much better.

The customer service was great. We pulled up and the technician came out to tell us it would be a…read morefew more minutes until we could pull in. They were very thorough on getting the job done quickly. While it did cost more than previous places, the service and speed at which the oil change was completed was excellent.

I came in to get my tires changed, store was was unfortunately out of tire size, but the staff was…read morevery nice and respectful

Christopher was great to deal with. He was polite, effective, and prompt in getting me in and out…read more Thanks for your help!

On March 31st, I visited Firestone Complete Auto Care in Benton, AR after noticing a slight…read morevibration in my steering wheel from a pothole I had hit weeks earlier. While there, I requested an alignment and tire rotation (which I'm entitled to for the life of the vehicle). Later that day, I was told everything was complete. During their courtesy check, they recommended a new battery, which I agreed to. I was charged about $300 for the replacement. Immediately after leaving, my car drove significantly worse -- the steering wheel was shaking left to right as if I were driving on gravel. I called the store right away and was told they had checked everything and test driven the vehicle, and that it was fine. There was no concern shown. The next day, I took my car to Baxley's Auto, a shop I trust. They found that three of my wheels were not properly tightened and told me they were surprised I made it there safely, especially after driving on the highway. This was a serious safety issue that could have resulted in a catastrophic accident. At that point, I chose not to escalate things. I simply felt grateful nothing worse happened. However, after leaving an honest review (which Firestone had requested via email), I received a call from the manager that completely changed my perspective. He initially expressed concern -- but then claimed the shop never performed the tire rotation and did not touch my wheels at all, despite me being told the service was completed. He stated they only did an alignment and battery replacement. When I asked how loose wheels wouldn't have been noticed during an alignment or test drive, he insisted they wouldn't need to touch the tires for an alignment and that the vehicle drove fine during testing. Then the conversation took a shocking turn. He told me -- very seriously -- that he believed someone might be targeting me and could have intentionally loosened my lug nuts to sabotage my vehicle. He asked if I had anyone at work or in my personal life who might want to harm me. For context: my car is kept in a garage at home, parked in a secure garage at work, and my wheels have locking lug nuts that require a key. This explanation was not only unrealistic, it felt like a complete attempt to deflect responsibility. The call ended with him stating they were not responsible in any way. I never asked for compensation. I only shared my experience. But after that conversation, I feel compelled to speak up. This situation involved: A potentially life-threatening safety issue Conflicting information about what services were actually performed A complete lack of accountability And one of the most unprofessional and bizarre explanations I've ever received from a business Mistakes can happen. But how a business responds matters -- and this response was unacceptable. I would strongly caution others to double-check any work done here, especially when it involves your safety.

I really want to give these guys a shout out!!!! Especially Dustin. He went out of his way to help…read moreme in my search for a car for my niece. He saved me from 3 junk cars, took the time to explain everything to me and we had great conversations. Thanks for helping me pick out a good car, and for being awesome!!! I drove 30 minutes on the last two days just to go to this Firestone to see him. There were other Firestone's on the way I could have stopped at, but no, I trust this shop!!!!

I sent my daughter in there for an oil change. They upsold a brake job to a minor. When I called…read moreto complain the response was one of "she approved it". I was stuck with, essentially, a $300 oil change. This was my second visit to this location and it will be the last.

DO NOT TAKE YOUR CAR HERE. I brought my car in for an oil change and at some point they very badly…read moredamaged the paint job on the driver side. I saw it as soon as I walked out of the waiting room to get in and pointed it out. When I asked to see the video the very young looking manager on duty watched part of it without letting me see it. When I walked back to look I immediately noticed that the video was aimed at the passenger side. I was told that was the only camera working. They completely denied it. It is bad enough I would have seen it before. I've been a customer there for years but am Never going back unless they make this right.

We pulled into this parking lot with one vehicle ahead of us. They guys were all working in one vat…read morein a single vehicle. They never acknowledged any of the three vehicles waiting, after 20 minutes. We eventually left along with the vehicle behind us. Customer service was lacking in my opinion, at least acknowledge your customers. We will not be returning to this establishment.