I had a warranty issue with a remanufactured transmission. I was 28 days past the warranty window but had only a few thousand miles, at best on it. The team fought for me to get me covered And they did! This was not their problem but came through for me. 100% read more

Like a lot of people, if I could do no stars, I would. DO NOT go here. I had mine and a family members brakes done and new tires. My brakes had to be replaced 1 month after they did them and then again, a month after that. They told me if it happened again, I would need to pay for the better brakes! Seriously?! My vehicle also rides like crap on the tires I bought from them. The other car I had done also needed to have the brakes redone. They claim defects happen and I get it but to both my vehicles and twice to one of them? I don't think so. Stay far away. I regret not going to the dealership and having my brakes done. I know I wouldn't have had a problem. read more

over priced for oil changes, $140!!!! Walmart is $52 for same vehicle and even Mobil One express is only $85 and they throw in a car wash.

I waited 7 1/2 hours to get a tire fixed.Completely unacceptable .Full disclosure..I did not have an appointment but was told when first arriving, "It shouldn't take too long. We will be able to do it before it gets busy." They changed all four when the request was to fix or change one damaged one. When it finally was ready, I had to go back after noticing the pressure in the tires was not even correct! This was the Southington, Ct location. I will never patronize another Firestone ever. read more

Brought in my car at 10 am, they communicated they were backed up and it would take 30 extra minutes. Fine. No big deal! Car went in on time, no hassling for any markups and generally very friendly. I appreciate them listening to what I want and giving me exactly that. And the price wasn't as bad as I expected either. Thanks to the crew there. read more

I had a flat tire on a Sunday afternoon and most mechanics in the area were closed at this time. However, this Firestone Complete Auto Care was thankfully open and I was able to take my car in for a repair. I spoke to one of the staff members on the phone and he said I could drop my car off that day and they would get to it as soon as possible. The next day, the car was done early in the morning. Really quick and seamless from the Firestone crew. It made a very stressful situation quite easy. The inside of the Firestone is really nice with a TV (they were showing an NFL game) and there is applicable cushioned seating. Really nice ambiance - almost like the inside of a BMW repair shop. The mechanic that I spoke to give me a reasonable price and let me know about other repairs on the tire that could be done. There was no pressure to upsell me or anything like that, though. Found that to be good service. Altogether, Firestone Complete Auto Care in Middletown is a very good mechanic and if I have any future car problems (hopefully not), I will be taking it here again. read more

I am greatly impressed with Firestone on Washington Street. I had a flat tire, and already had some tires bought from Costco. I obviously didn't want to purchase a new tire. within 30 minutes time they put on another tire that I had in the basement. other people would have taken advantage of the customer....I would highly recommend them over Towin Fair Tire any day.... read more

They were very nice and friendly . I had no trouble getting an appointment. I called, didn't use the online feature that some said they had problems with. I hit a curb and popped my tire. They didn't have the same tire but got me a similar one. I have fairly new tires and I was worried they would make be buy 2, but they said I would be ok with just one. I appreciate that they didn't try to upsell me something I didn't need. read more

Pre-scheduled appointments are worthless. First guy said 20 minute wait. Didn't happen. Another guy said I would be immediately after another car that was up on their only alignment lift. Didn't happen. Car wasn't brought into the bay until 1 hour, 10 minutes after scheduled appointment. Oh, and btw, my previous alignment was brought into the bay 1 hour after another scheduled pre-appointment. read more

they did what they promised on a timely basis with no oversell. the place was clean and easy to leave the car and pick it up later

Whenever I come here even just to ask a simple question store manager Jason always seems to be there ready to help. What a great team and clean building they have here in Middletown, CT. Today was a simple day just a oil change ,but they were quick and informative for they looked over my car and pointed out future repairs and some changes I should make flush and fills. No pressure today trying to upsale me just pure communication and gratitude that I chose them this evening . I will bring my car here from now on. read more

Firestone Complete Auto Care - Oil change time - Tires Near Me - Middletown, Connecticut

I had a flat tire on a Saturday night and went to Firestone on Sunday morning to buy a replacement tire. They had an appropriate tire and installed it in a timely manner. The waiting room is clean and comfortable with a big screen tv but the weather was beautiful so I took a stool outside and read the newspaper in the sun while I waited read more

Great place - I have had issues with different cars while traveling through the area and this place has come through both times at difficult times. Fixed a car I dropped off late on Thursday first thing the next morning and on early Monday morning. Very collaborative and affordable and have bailed me out twice. Highly recommend. read more

A total nightmare. Last month our car broke down on the highway. We took it to the nearest mechanic-- this Firestone in Middle town, CT. They said it was the clutch which took them two days to repair, days we lived in hotels. We paid 1800 just for the fix. Plus hundreds in hotels -- not to mention our food costs, time off work etc. But we say thank you and we leave. We're not complainers (you can look at my Yelp history) and we get that things can take longer than predicted. But what happens next is inexcusable. 466 miles later, a terrible grinding noise. We call, they say take it to your nearest Firestone auto. We take it to the one in Princeton, NJ. They claim it's the brakes which are "totally worn down." They want another $500. If they are indeed totally worn, why didn't Middletown tell us? Manager in NJ said this would've been heard on a test drive. Either way there is a promised complementary check & I was told I was ok to drive-- worn brakes is not a joke. Manager in NJ also tells us tire light is on/ bottom plastic is loose etc showing a lack of due diligence . But what's more how is it that this appeared right after getting the clutch getting replaced? Firestone Auto commits to getting it right or repair is on them; turns out it's just words. The manager in middle town, Jason, told the manager in NJ this wasn't his problem because he went "above and beyond" to get me my parts for the clutch -- as though what parts he has in stock are my fault (in fact due to the non presence of the part I had to stay an extra night in the hotel, though I was promised the repair would be complete that first day by another worker). So now I have to take time out of work, again, because i have to escalate this through their customer service. I was told an area manager would call "at some point" in the next 48 hours so here I am trusting this company yet again to get it right. Stay away. read more

They are very friendly and try their hardest to keep all customers happy, but they are very busy all the time and when you make an appointment you still have a long wait read more

The online reservation/appointment system is ridiculously asinine. I tried to set up an appointment online and received an "Appointment Request has been received" email, which said that if my selected appointment time was unavailable the store would contact me. Note that I set up the 1pm appointment at about 7am so there was plenty of time to contact me. After receiving no call or email, I went to the Washington Street location and was told that I do not have an appointment. The employee at the counter had no comment as to what the email said and the fact that no attempt at contact was made. In short, the front end employee's here don't seem to care about following up with anyone and the online reservation system is a complete joke. read more

I brought my truck here to have tires put on, they damaged all 4 rims and refuse to do anything about it. I called them back soon as I got home and noticed the issue. The chrome on the wheel had been damaged around the lip on all 4 wheels. I returned to the store soon as I could and the manager looked at them and said they would try to make it right. This was a Saturday, he said that the store manager would be In Monday and he would call me. Fast forward to Monday, they never called me. I called the next day and he said he was told about the issue, but apparently couldn't be bothered calling me. He said there was no chance that their machine did the damage so it must have been there already even though the rims were immaculate before they got their hands on them. He refused to even acknowledge that there was any chance that something could have happened. Effectively calling me a liar. Now I'm stuck with 4 scraped up rims that I have to live with, or repair on my own dime. I used to trust this place but I will never be back. read more

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After purchasing tires from Tirerack and having them shipped to Firestone Complete Auto Care, located at 804 Washington St, Middletown, CT 06457 I spoke with the Manager (Chris) the day before tires arrived, confirming installation price and time. the next day I arrived at designated time and was greeted by an individual named Jason, who identified himself as "the supervisor on duty" at that time. JASON promptly took an unprofessional tack, he was difficult to communicate with, attempted to hold my vehicle for an unreasonable period of time after the installation, and ultimately insisted on charging a higher rate than I was quoted the day before by Chris the GM. When questioned about the price, he stated "Tire Rack has zero say in our pricing, I determine the price, if you don't like it go somewhere else" I will say that subsequently, I spoke with Chris the GM, over the phone and he was apologetic and offered to refund the difference, however the experience left me questioning the integrity of Firestone Complete Auto Care and any of its partners. I will never do business with another Firestone franchise again based on this experience and would encourage you all to do the same. read more

I needed to have a tire checked for a slow leak, and the M'town Firestone did an excellent job, fast and efficient. The guys - Chris and Jason - were friendly, professional and generally a pleasure to deal with. read more

They are the BEST! We followed Jason from the Cromwell site to the new Middletown store. He always takes time to listen to any issues we are having with our cars and never does more than is needed and prices are great and very reasonable. Love the new store! Go check them out! read more

Love the new store! I had a great experience dealing with Jason and Dave. They are very professional and trustworthy. I've been bringing my MDX to Dave for a while now - has done a great job keeping it running like it was new (it has 381k miles). I highly recommend! read more