I always go to the 6th Street location whether I need to purchase tires or if I'm having a tire problem. These guys are fast and efficient. They charged me less than quoted and most recently, checked out my tires when my tpms light came on. The problem was just that they were low on air so they fixed it at no charge. Other places would have charged something. I always rest easy knowing they are going to be fair and honest with me. Btw, their tires cost less than comparable brands at Discount Tire! I highly recommend these folks. read more

Got a nasty flat tire on a trip compliments of the pristinely maintained roads of illinois. James was able to get me squeezed in and a replacement tire in under an hour. I see there are mixed reviews on this particular location which appears to be common for auto maintenance facilities. However, my one time experience as someone that was driving through the area in need of an emergency repair was nothing short of great. read more

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This business is located across the street from the Hoogland Center for the Arts. During non-business hours, we have always parked in the side lot on American Legion Way that belongs to Firestone. On a Friday night, my teenager was working concessions at the Hoogland. They arrived around 6:30 p.m. and parked in the side lot. The owner had them towed with no warning whatsoever. We knew not to park there during business hours. It was after business hours. I will never patronize this business again and will tell everyone that I know of this very, very unfair incident. read more

Tim was great in helping me with a minor issue with my car! Excellent customer service - I will be back!

Will never trust my vehicle with them again. Had an oil change done along with 4 new tires. No problem with the tires however those clowns didn't tighten the oil filter and I was leaking some oil from there and they also stripped the threads on the drain plug which was the main cause of my car leaking oil. I took my vehicle to a reputable auto shop to get that issue fixed and couldn't be happier with the service at Jack Stoldt's. read more

I cannot say enough great things about the customer service at this Firestone location after my recent experience there with James and Steven. After finding a surprise and irreparable flat tire with less than 24hours before I'm scheduled to leave town for the holidays, James fit me in for an appointment and worked with me to get the best deal on my unexpected tire replacement. I was in and out in less than an hour right at budget. When it's time to replace my other three tires--and address any other auto needs--I will undoubtedly return. Thank you! read more

I started taking my car here after my old auto shop was a scam. I must say, this place has turned my thought process around from thinking places like these are a scam. They are always honest and tell it like it is. My step dad showed me this place and I have come back ever since. They've caught a few potential issues before they were even issues! The oil change prices are rather reasonable too. I will always bring my car to a Firestone as long as I am around one! read more

My AC wasnt working so I took my car in a bind since I was leaving for vacation the next day. They ended up changing out the freon for $200. AC worked for about 24 hours then went out again. Brought it back and they told me the compressor had a leak, which I would have expected them to find before they changed out my freon. Estimated me for $550 to switch out the compressor but assured me that they wouldnt charge me for more freon. I figured they would credit me the 200$ or refund me since it was obviously an unnecessary fix. Nope. Took it to Floyds (where I usually go, but in a bind due to timing) and they estimated me at $420. Lesson learned. Thank you for taking my $200, refusing to admit the mistake and being incompetent. Almost worth it to reassure me what a solid business Floyd's runs. read more

Ordered new tires from tire rack for my son who went to this Firestone dealer as part of their recommended/certified installers. Firestone first tried to upsell him on their tires and then refused to install tires on front of car due to "rubber institute" recommendations and the number of approvals it would take to install the tire rack tires. Talked to other installers, they have never heard of this. read more