This is an o.k. bank. Nothing spectacular about it. I've never had any problems here. The tellers I…read morehave dealt with have been ok. Not over-friendly or too excited about helping me. lol One thing I don't like is how narrow the drive thru is. Geez, I can barely fit my explorer through there and am always afraid I'm going to scrape one of the sides. That reminds me, the drive through is also very dirty and nasty. You would think they could clean the money chute and surrounding area at least every now and then. Ugh!

I work for a small business and this week my boss is out of town - having to fend for myself, I…read moreneeded some change QUICKLY. I was turned away by the very nearby Regions bank, so I located (and went out of my way for) a Capital One because that is where I have an account. Sina was my teller and she was very helpful and accommodating - even though I have no idea if the business uses this bank or not. It may seem trivial, but I have always had good experiences like these with Capital One. So thank you for having real, empathetic people at your banks, Capital One!

Moved from LA to AL recently, was given a *government issued* paper ID until they mailed the card…read more Was back in LA taking care of some things and tried to use this legally valid ID to withdraw money at the drive-thru of this Kenner branch. I was informed by the teller that they do not accept paper copies of IDs. I explained to her that this was not a "copy", this was a *government issued paper ID complete with watermark, government header, etc.* but got nowhere. This paper ID is as valid as a card until I get it, legally. To my knowledge, the teller did not even take out the ID, she saw it through the tube, asked me if I had a hard copy, and simply told me that was not acceptable and sent it back while telling me to try the ATM. (FYI: Teller told me I could get $100s out of the ATM twice, so this caused me to get out of line to try the ATM, yet when I got there it only went up to $50s and it was inoperable. This was probably a ruse to get rid of me in the moment but I just got right back in line until the manager applied some common sense to the situation and did my small transaction). I was told by the manager after waiting for a bit and explaining the situation again that they were "making an exception." There was no exception to be made, the ID was valid based off of their own easily accessible I-9 listing acceptable forms of ID. https://www.regions.com/virtualDocuments/I9_AcceptableIdentification.pdf There is nothing on there about not accepting paper because that wouldn't make sense when governments within the region issue paper identification. I felt like I was taking crazy pills and being talked down to. I received assistance via "Contact Us" on the Regions website and my agent could find no such policy of them not accepting paper IDs (not saying it doesn't exist, but they couldn't find one). Compounding the issue, Regions is based in AL, and it would make zero sense that a regional bank would be so unaware of ID issuance within the region that they would make paper IDs a non-starter. As in: AL issuing a paper ID until they mail the card and then the paper ID not being acceptable at the bank. Such a policy would make it to where people who move within the region are just out of luck and forced to use the ATM until the government can get them their hard card. The employees at this branch knew good and well that not everywhere immediately issues a hard ID card, but chose to be difficult anyway. Excuses were made about LA and AL being different, but this is a regional bank and the standards should be the same. Some serious common sense re-training needs to occur with transactional employees, or at the very least, the employee who refused the transaction at this branch. The policies aren't what the branch and its employees want them to be for their own comfort, they are what they are and I never should have been delayed and questioned and made to feel stupid or like the bad guy. Absolutely nonsensical. You don't get to make your own rules. Formal complaint filed. Have to give 1 star, would receive 0 stars. Dissatisfied is an understatement.

I came in and dealt with Ms. Wendy Palmer and Matt. They were very welcoming, very friendly, their…read moreattitudes were amazing, and they went above and beyond to help me with my issue. This branch is the bomb!!!

A conveniently located local bank branch. The neighborhood isn't bad, but I'd be a little more…read moreauspicious after dark.

This location is always quick and staff is super friendly. I had the pleasure of dealing with Mason…read moreon 8/28/23 and it was about 30 minutes before closing. Mason was super nice and helpful and even provided me with new information that was a huge help to me. I usually don't like going in the branch but this location i have always had a good experience with.

I will not go back into this branch. Chase, in general, is difficult to deal with; they seem t…read morefeel that they're paying the customer so the customer should jump through hoops to get anything done. The problem was that I gave my contractor several checks for various services he provided. Chase put a hold on these checks and wouldn't release the funds he needed to buy materials to complete the job and tried to withhold the funds for the full ten days, delaying completion of my job. They required me to go to one of their branches with my contractor. I did so and the person identifying herself as the assistant branch manager kept us at a teller window conducting our business in public instead of taking us to a more private location. I provided the requested two forms of identification but she couldn't get me identified. After 15 minutes of this nonsense, I took my credentials back and left. She was rude.

One doesn't require much for a successful trip to the ATM. Just a fully functional touchscreen and…read morea bottle of hand sanitizer, amirite? The screen works fine. It calls for chip technology so that takes some remembering. I keep the hand sanitizer in the car door so we're good.

When I decided to take my money out of the BIG corporate banks, it was an easy decision to choose…read moreMetairie Bank. I have been using this location as a place for my savings account since the late 80s. I have never had anything but great service from the staff. There is never a line at this branch, either inside or in the drive though. It is sort of a dreamy banking experience. The only really negative is that it is a bit out of the way from mid-city, but, I appreciate the personal service, and it is worth the small drive to keep my money out of the BIG corporate banking monsters.

Excellent customer service over the years with mortgage and HELOC. I have always been able to speak…read morewith a bank officer when needed.

Great custodian. I've worked with them for sometime and I do not have any complaints.read more

I went to the new office on Vets with several changes to my accounts, moderately complicated, to be…read moredone. Ms Boudreaux provided excellent service & explained everything. At the conclusion, she gave us her card so we can call her with any other concerns. She was so nice & professional, exceeding expectations.

I recently opened up a checking account at Liberty Bank (Canal Street branch). I've never really…read morethought much about banking choices but after experiencing the service I've received a Liberty Bank that has changed. This is a black owned and operated bank, full service, and mobile app services available. I'd like to note that the Zelle application is not available at this time. The friendliness of the tellers and account manager Cassandra was a pleasant experience. I also loved the New Orleans and African American art by artist Kevin Williams displayed throughout this location.

Worst banking Institution I have ever been involved with. With a Credit score above 750, I was…read moredenied a loan. Even though i was trying to establish credit with them. As a 100% Disabled Retired Military Commissioned Officer (Vet). I have had over 30 years of banking credit History with Navy Federal Credit Union. I own a home est. above 400k and I bank 50% of my retirement Check. ALL I wanted to do was establish credit with a Black Banking Institution thinking they would understand our struggle. Low and behold. They treated me WORSE than any bank I have ever dealt with, and I have dealt with many. They are NOT my ONLY banking Institution. But THEY are by far the WORST. THEY found any reason to deny my loan, Debt income ratio etc. and when they sent me an official letter, that was NEVER stated. They came up with 4 OLD credit bureau historical findings that were not relevant. HOW COULD THEY BE WITH A SCORE OF 755. LIBERTY BANK IS A FONY, POORLY RUN ORGANIZATION & I WILL SAY IT TO ANY EXECUTIVES FACE. YOU ARE NOT LOOKING OUT FOR THE BLACK COMMUNITY. YOU ARE A PERP AND I AM GOING TO LET EVERY SINGLE BLACK PERSON I MEET IN NEW ORLEANS KNOW THAT YOU ALL ARE FALSE AND A BUNCH OF PERPETRATORS.

I had such an easy experience coming here for my international drivers license. The ladies working…read morethe desk were so friendly and kind and the process was seamless

I recently visited the AAA office to apply for my international drivers license. Immediately upon…read morewalking into the office, I was greeted by the kind attendant Ms. Gilda. I had my form filled out in advance and she quickly processed my application and I was out within 15 minutes. Now I feel prepared to rent a car and drive internationally!