Recently no one is answering the phone. This is new behavior since website update. This is poor…read morecustomer service.

I've been a member for 18 years. They just updated their website and I need help setting up. I've…read morecalled them 3 times and no one picks up. Tried again today waiting 20 minutes and was disconnected. I've left 2 messages with no call back. I've also sent 2 emails! No response

Rosa is my dad's personal banker. She goes above and beyond in caring for his banking needs. I am…read morevery grateful for her kindness and compassion. Everyone at this bank is friendly and helpful. I highly recommend it! Thank you Rosa!

I have been coming to this bank with my grandma for years! Everyone in the bank is like family…read more Even after my grandmas passing they still treat me like family. I have to close my grandmothers account and I want to bring my accounts here. Because I will miss them. Tina, Olly and the girls all are great. If I can give ten stars I would!! Thank you all for making every visit a bright spot in my day!

Extremely frustrating they don't answer their phone. Can't even make an appointment with a banker.read more

The drive thru teller service SUCKS!!!! There's always crazy lines! Even for the atm outside. It's…read moreso bad that sometimes I go inside to use the atm. When you go inside sometimes you get good service, sometimes you get idiots who can't locate your accounts or give incorrect info & ask you to call customer service for assistance. SAD SAD SAD why are you being paid if you're referring me to customer service???

I hate people and I hate banks. Unfortunately, I had no choice but to open an in person account at…read morea brick and mortar bank today. My dad requested that I use Chase. Fine. I walked in, already feeling bad for whoever was going to be offended by my continued existence. "Can I help you?" *deep sigh indicating resignation to this awkward reality* "blah blah, blah blah." "Okay, let me take your id and check on that for you." We sat down. I remarked that I would be amicable to the same furniture/arrangement in my own living room. "This is fine." I commented to David. The check in woman walked over to us, gently swinging her emotional support water bottle. "Blah blah, blah blah. But blah blah." "Oh. How long?" "About 20 minutes." I had been expecting her to say "come back next week with an appointment." 20 minutes was fine. It didn't even take that long. Sincerea came and got us just a few minutes later. "How's your day been?" "Blah blah, people are awful, blah blah." She didn't take it personally. Nor did she take it personally that I hate bank fees. Nor did she balk at the bonus code, or the out of state check to fund the account. Easy peasy. . . And I think Sincerea is probably fun at parties. 10/10

Horrible!!!! I went in to open a bank account without an appointment and was told they were too…read morebusy to help me. I then made an appointment for 1:00 p.m., but when I returned, they again said they were busy and couldn't see me until 3:00 p.m. What kind of customer service is that? Who turns away someone trying to bring in their money and business? Didn't deserve the one star but had to give it a star rating.

On 6/21/23 at 4:45pm I walked into the Melrose Park branch on 25th and North Ave. in hopes to open…read morea checking account. There were 3 people at the front that greeted me, I thought they were 3 tellers but find out later after speaking with the 1 gentleman that the one in the middle was a banker. I was told that it was too late for me to open an account because there were no bankers on sight although there was 1 there, but she didn't open any accounts passed 4:30 according to her. The gentleman then proceeded to tell me that I can return back the next day as long as it's before 5:15 I can be helped. I agreed and returned on 6/23/23 at 4:34pm. This time there was a banker to the right helping a customer, the other "banker" that sat in the middle and 1 young lady to the right of her at the front desk. I was told again that I might not be able to be helped because the one banker to the right was busy and the 1 that sat in the middle doesn't open any accounts passed 4:30 although it was 4:34! The lady I was talking to asked me to have a seat that she will try to reach the banker that was occupied to see if he can help me. Once I sat down the banker walked up to the front desk and told them he is too busy in which he was, they were all talking as if I couldn't hear them and even spoke in Spanish as if I couldn't understand. Eventually, I just became frustrated and told them not to worry I will find another bank. While I walked out, the young lady in the middle sarcastically said to me "Have a nice day!" I could not understand how they would turn away a person trying to open an account out of pure laziness. The experience I went through with this bank in those 2 days really made me glad I didn't open an account with them. Horrible customer service, the unwillingness to work makes you wonder how I would be treated had I opened an account with them. Dodged a huge bullet there. I would not recommend this bank to anyone.

This location staff unprofessional, they don't know how respectful , Ruth, they don't tell you how…read morelong you have to wait , sat there 30min then say hold on,

This is one of the worse place to work. Where pay is below minimum wage. Managers are lazy personal…read morebanker are rude. Never seen such bad work environment. Very bad place to work

I purchased a CD about 4 years. I went to cash it in but didn't have the certificate. Although it…read moreis strictly a computer entry, they charge me $25.00!

We only went to the ATM…read more Only because we got a huge sum of cash for Christmas (and who in their right mind,even elderly, sends cash in the mail these days)? Also only because it was on our way to Gottlieb Hospital where we were going to anyway for bloodwork. The ATM was nice, separate heights for SUVs and cars.

Good but they look a little tired and I wonder do they get sleep but it's ok they are very nice and…read moreu think you should try the bank and talk to the people they are the most nicest people I've met

Be competent workers and fulfill requests. Take notes from other Chase branches who know how to run…read morea bank.

Azer Greljo was one of the best officer I have ever meet at CHASE he was cool and supportive solve…read moremy issues whenever went there ask for Azer Appreciated! Thank you for helping and your time.