I used to live in PA which is when i originally signed on with Trumark. they were AWESOME for the…read morefirst few years, i was seriously amazed because i came from PNC which was a nightmare and it felt kind of unreal how smoothly everything went. Over the past two years, ESPECIALLY this year, they have this algorithm that supposedly "flags fraud" that is a NIGHTMARE. Seriously multiple times every week on purchases. Even though ive told them numerous times ive moved, and they know and can clearly see from my transaction history, it doesnt matter. In other words, this credit union is only good for people that never go anywhere or travel, because you will be dealing with bullshit and they cant do anything about it apparently because its their algorithm and not a person. So unless youre like super bored and want to deal with constant headaches- i wouldnt recommend As if that wasnt vexing enough, they didnt even catch the acual fraud that happened on my card...they told me they cant...so apparently they have a fraud monitoring algorithm that doesnt actually catch fraud...nice lol. so after i cancel my card and order a new one, im waiting for a week still no card...i call the bank...THEY NEVER PUT THE ORDER THROUGH..why? because they "thought it was sketchy" and apprently they have the right to revoke service to anyone. Which sure thats fine, but how can you legally get away with not telling someone that? Like, im literally not able to access money, to eat food, to pay my bills without my debit card... and you have no obligation to let your customer know?! Immoral, insane, outrageous - leaving this bank ASAP and telling every single person i know how awful they are.

Employee turnover is high for a reason. Management is dumb as mule…read more Their ATMs are the worst You have to re-login for each transaction. Deposit funds. Get logged out. Reinsert card. Log in. Get balance. Get logged out. Reinsert card Light gray font on white backgrounds Out of order half the time. Than you either have to take time to drive 10-15 miles to another location and HOPE that one works or face an overdraft fee. Unreal how they operate. They spend all of their money on junk mail and advertising rather than fixing operations

Bank elsewhere Besides having the worst and most unreliable…read moreATMs of any financial institution and horrible customer service, this credit union will create every opportunity they can to assess overdraft fees. They regularly time overnight payments vs deposits to ensure account is overdrawn

This Branch is located at a centrally convenient location. There is a drive thru also. The Banking…read morestaff are always attentive and acknowledge you as soon as you walk in the door. There is a very personal touch and it feels like an office environment more so than a Bank. Convenient 24 hr ATM access also.

I had to withdraw a few thousand dollars from this locations ATM. They reciprocate with my bank,…read morePSECU. The teller helped me change smaller bills for larger ones. She was so kind and helpful. Thanks again!

Unfortunately, my experience with this credit union has been terrible…read more In theory, the customer can transfer funds to and from an external financial source, but in practice, it does not work. This has created a huge problem for me, as I was withdrawing funds from a Roth IRA and attempting to deposit the funds into my Citadel account. Citadel failed the financial institution's verification process (and this happened with a major bank's verification as well). Another time, Citadel froze my debit card, ostensibly for suspected fraud. It was just me, in a neighboring state, trying to get $60 out of MY account. Later, Citadel reps at the Paoli branch claimed that Citadel had called me. They didn't call me. And when I called the main CS number, I got THE worst call center person, who treated me like I had stolen my identity. And that's the other thing--for a small, regional credit union, they SHOULD have localish, personalized service and at much longer hours. My credit union in Washington state did! You call them and get a local person right away who is very helpful. As other reviews note, you cannot get anything done over the phone or by email. And their call center service is horrid. The people in the Paoli branch are nice enough. But they are not trained consistently, and they seem afraid to ask other staff if what they're saying is correct. I think there's a lot of CYAing going on, like if they admit they don't know how to do something, or you as the customer say "but that's not what so and so said" they are afraid a boss will hear/find out and they'll get canned. So the customer ends up getting bad information. One example is with online banking--their system disallows a password from being saved. I brought this up as an inconvenience to a teller, who insisted that no, it had to be my browser. Another time, someone else in the branch admitted that yes, they don't allow this b/c of security.

It's becoming rarer for me to need a brick & mortar bank. Everything is on line these days; at…read moreleast for me. However, every once and a while you need to be face-to-face with a human. This branch location is near where I work so it's easy to stop by for lunch. This place has great humans! Recently I visited and had a chance to interact with Rula Rahmani. Her professionalism and social skills were amazing. It's been my experience that this is typical with PNC employees which is one of the reasons I've stayed with them for many years.

I asked if they could change $100 bill for me, and they refused to assist me because I am not a…read moremember. My husband is a member but apparently, he would need to be present in order for them to accommodate. I am also not a member of TD Bank, but they often happily assist me with this request when needed. .

I thought Jono and Anna were amazing. Matt is terrific for investments. Thank you for taking care…read moreof my family.

My son is out of town and the bank locked his account even though 2 years ago he took that feature…read moreoff of his account. He called the bank and they illegally accessed his account disregarding the 2 factor authentication. They will not unlock his account. He called and spoke with a teller who would not give her name. She hung up on him. He called back for over an hour and they refused to pick up the call as they can see the caller id. Jojo finally picked up and refused to assist my son and also refused to give the name of the teller. She said if you have a problem with her then you have to speak to her. Well, how can he do that if he doesn't have her name? I called and asked who the manager on duty was and I was told by Jojo that there is no manger in the building and there are only 3 people there. Refused to give me the managers name. Told me there is no one in charge? How do you run a bank like this? Don't go to this bank. You will not be able to access your money. The customer service is terrible! this branch need to be overhauled or closed.

I absolutely love this bank! Local enough that you feel the true congeniality, but professional…read moreenough that you know you're in good hands. This branch in Morgantown is awesome. The entire staff is very personable, helpful, and makes me thankful that the entire world hasn't gone completely online with everything yet. It's because of this great experience that I am quite sure I will be a loyal patron of ENB for years to come. I absolutely love Debbie and Kelly--great tellers.

Great customer service - very friendly and helpful staff. Convenient location in Morgantown.read more

The Binsfeld Lending Team strung me along for months. Keith never returned phone calls but the…read morestaff kept promising me everything was fine. After 5 months I went to my credit union and closed within a month. I am now out my appraisal fee. I would not recommend them to anyone. Worst experience.

Service was excellent and the entire team was very attentive. Bought a home 2 years ago and would…read morerecommend Binsfeld Lending Team to anyone purchasing a home. The Buyers insisted on a quick turnaround and Binsfeld Lending Team helped get all my paperwork in order to meet the Buyer's request. Settlement went so smoothly it took less than hour.

This service at this bank is outstanding. The people who work at the Warminster office are very…read morefriendly and hepful. Great neighborhood bank.