For many years I've had a love-hate relationship with Chase. Mostly because of the telephone banking support that isn't always very supportive. Again today had that experience and was told that to manage account ownership I'd have to go to a branch. That's fine but it took 3 phone calls and a lot of questions before they told me that. So I went to the Chatsworth branch, one I've never been to before but had a feeling had to be better than the branch I typically go to, or to be more accurate... typically try to avoid going to. From the initial greeting by the security guard to the teller, who understood my need and situation, to the banker who competently completed the banking actions... this was a rather pleasant experience. I have a new and updated feeling about banking with Chase. read more

This is a small branch located in a very busy shopping center. Staff were very friendly and I was asked if I needed help although I was just waiting for my Mom to finish with her business. read more

Chase Bank - Banks & Credit Unions Near Me - Chatsworth, California

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I will not recommend this Chase branch, very poor costumer service!!! I just tried to cash out check from my employer, who is a Chase loyal costumer for years! Check was on my name,I gave them my DL and additional IDs they asked for, and they rejected it, made me wait like 30 minutes , passing me in between windows and made me feel like a criminal. Fist guy at the window lied to me that his system is down and sent me to another window where 2 ladies looked at me suspiciously for like 20 min , and after they just stamped my check and told me that they cant verify it, are you serious? I live in Chatsworth all my life, it's my neighborhood, my husband have account with Chase like 20 years. If you don't want to be humiliated like I did just now, go to another branch, coz this people don't appreciate your business!!!! read more

Chase Bank has got to be the one bank that has the worst customer service that I've banked with. Even though I don't care for Bank of America's service, I was shocked to find another major bank that have even worse service. This bank charges a fee for everything. Their CD rate is not that great. Their mobile app is the worst. You can't do much in it. Want to change the term of your matured CD? You have to go into the bank or call customer service. Want to change your ATM pin? You have to go into the bank. I've had to call customer service a few time when my CD matured. I wanted to change the matured CD frim 9 months to 12 months and the rep did not understand what I needed(call center probably in India) . The other time I called for something else and the rep ended the call with, 'Have great weekend' and proceeded to just hang up. Well, it was a Tuesday. Today, I went in to close all my accounts because I just can't deal with the above mentioned inefficiency. The entire time I heard an older gentleman on the phone with Chase's customer service telling the different reps that he was speaking to that he had come into the branch earlier this week with his very ill wife to add him onto her account. Apparently, the bank lost the paperwork. He needed to transfer $400 to the checking and withdraw $200. He was getting nowhere on the phone and no one at the branch even tried helping. It was so, so sad. Avoid this bank. Go somewhere else. It's not worth it. read more

I usually visit this branch a few times a month to get change and cash checks for my retail store. Normally, at other banks, whenever I ask for change in multiple denominations I get an annoyed look, but this branch is the exception. The whole experience is pleasant from the friendly security guard who greets and opens the door for you, to the awesome tellers who really seem to enjoy being there. Everyone always has a smile on their face! I don't have Chase personally, as I am more of a credit union person, but I am considering making an exception to my rule! read more

The ATM bounces back all my checks but not before "accepting" part of it on the sport then Saying it's an ATM error. DONT USE THE ATMS HERE

WED@1:30PM: Joel (teller) sorted a complex U.S. Savings Bond fiasco I'd created, turning them into cash within 15mins.  He's always helpful/proficient/expedient. I'll never go back to Wells Fargo. Veronica (manager) runs a streamlined operation at Chatsworth Chase! Definitely recommend. Mark Hausknecht read more

Alex Chacon is superb. He assisted me very well. Kudos for having a relationship banker like him.

Honestly this bank has been so good to me throughout the years! Alex specially and Joe which is the branch manager. it's always a good feeling when your bank actually tries to help you out and it's a pleasure to bank with them! Chase rocks and this branch rocks! Alex, Joe you guys are awesome read more

I avoid this branch due to the bad customer service. The tellers as well as the bankers don't seem to care about their job. The bankers as well as the tellers are not professional both in their communication and work attire. read more

Awesome service. Opened a new account with them today. Joyce was really polite and professional. She made the whole process pleasant and in the end glad to have opened with them. Thank you, Joyce! read more

Since I have had a great experience with each of my recent visits I wanted to acknowledge their warm service. Thank you for making it feel like my home branch almost immediately. read more

One of the worst chase branches. Every time I go in to cash my work check with my business account they either cash it quickly or say they can't and end up doing it anyway after the supervisor realizes it's good to go. Today I was completely denied cashing it and was told by the teller that "whoever did it shouldn't have and they probably didn't notice." So you're telling me the 8-10 time they did it was a mistake? Mind you that teller had cashed it before. Incompetent staff. Save your time and go to the Plummer location. read more

November 7, 2019 To whom it might concern: On October 26, 2019 Chase bank received a Conservatorship inquiry about my mother in laws accounts at Chase bank in Chatsworth CA 91311. All the courts were asking about was the signers and balance on the accounts. Chase bank immediately put a hold on all assists of my mother in laws account on October 28, 2019. Mrs. Anderson has no money to live off!!! Chase bank has a hold her social security money she uses for her care takers and bills. Chase bank had no court order to do this!!! Chase bank says it's there policy to put a hold on any account that has Conservatorship inquires. This is outrageous!!!! My name is Mr. Lyons, I am the son-law of Mrs. Anderson, and I have been a joint signer on the Anderson's account for 3- 5 years. I do all the financials for the Andersons. My wife and I applied for Conservatorship of Mrs. Anderson to take care of since her husband passed and she now lives with us. We have called Chase bank and they will not give us any information regarding their Conservatorship department. We spoke with a client services rep named Joe Galvez and had our lawyer speak with the Chase also. Joe Galvez was very uncooperative and would not give us any information regarding the hold on Mrs. Anderson's account. Chase is being very uncooperative. Now, we have go to court and get a court order to have Chase release her accounts. How can a Chase bank put a hold on this account without telling the members, and denying Mrs. Anderson's social security funds without a court order???? We are in disbelieve Chase has no regards for its member's. read more

Wow, I have never been treated so horribly at a chase bank...I had been waiting for nearly 30 minutes for a personal banker to assist me with some questions, I was never greeted and everyone there looked like they were having a bad day. Another gentleman walked in and he immediately assisted him, I very respectfully approached the banker and told him that I had been waiting for quite some time now and that I could have been possibly skipped, he then, very rudely replied "he's a private client of mine, exit my office" I was almost in shock at his response. I will never return to this branch again. I also attached a picture of the rude banker. read more

Chase Bank - This is the RUDE banker - Banks & Credit Unions Near Me - Chatsworth, California

It's clean and almost never busy. The line is hardly ever beyond 3 to 5 people. I came in to do a wire transfer and the person I worked with, Samira was helpful and polite. There are 3 ATMs outside which is a big plus, so no waiting out there either. Honestly, not sure why all the negative reviews. I think it's a great branch. read more

Save yourself headache bypass Chase go straight to a different bank they are so unprofessional especially customer service and claims department you'll be lucky to Speak to someone without hanging up on you call failed call about 3 to 4 times. Claims department is the worst no communication a lot of rude people that have no business in customer service. Your money will come up missing and they look at you and make you feel like you did something wrong I will be getting my money out soon after I tie up some loose ends save yourself the trouble your money would be safer with a loan shark. I chased me you don't want this bank read more

I had an awesome experience with a very nice person named TERA at the branch at mason and devonshire. I had gone there to get some bank statements and she was real polite and she even looked genuinely nice. I have been banking at chase since it was called Washington mutual and i only had great customer service at maybe one chase at newhall california......and the customer service at this place at mason and devonshire was really awsome. Thank you TERA for giving people your great customer skills. read more

The staff at this location is superb! They all know me by name and compliment me all the time. The tellers and I converse about active life, night life, what we're going to do this weekend, good local places to eat, my new hair styles, you name it! Very cool, down to earth staff. Even the new manager is cool! Would be 5 stars if I wasn't planning on leaving Chase... as of February they will start charging $25 per month to have an account with them UNLESS you have direct deposit or $5,000 in your account on a daily basis. I am so sad... I'm sorry Chase. read more

This is my branch!! And not only because it is conveniently located close to work, but because everyone here are just so bloody nice and super helpful! From the tellers, to the personal bankers, they are all willing to help out and go the extra mile for me.. (No matter what problem or question I may have) All whilst having the biggest smile on their faces. I think that it's so great, to be able to go and do the boring adult responsible stuff at the bank and have a laugh while doing so... Good for you guys at Chase of Chatsworth!! ... See ya on my next pay day lol... :p read more

To the manager of this branch: I've never experienced such impeccable customer service before meeting with your Private Client Banker, Terrah Vazquez. I walked in for a small issue in regards to a lost money order I've made at a branch in Santa Monica. She took an extra step in terms of getting everything she needed to find a proper solution! We ended up solving the issue and I had a couple questions in regards to financing. I'm relatively new to financing. All because I've decided to finally take on an Adult role, and become more responsible and vigilant in terms of my financing. Terrah, was absolutely knowledgeable, not only with her profession, but with real life situations that budgeting can help with. I sat in that chair for nearly an hour taking Budgeting 101 from Terrah. Now I have a notebook that I keep finances tracked and taking Terrah's advice in this growing up process. #GoTerrahVazquez read more

I was pressed for time so I decided to stop at this location (since I was going to trader joe's after). I've never received more attitude from a teller as I did today by LERNA. Not only was there a line and only one teller assisting (as others were in their cubicle) but to receive such poor service? Save yourself some time and drive the extra mile or two at least then you'll be greeted with a smile and a helpful staff. read more

The poorest example of a bank. One teller and over a dozen people in line. Tuesday 7-14-15 at 1:00 PM. That is a banking hour. Right ! I will avoid this sad bank due to constantly under staffed. read more

The staff at this location is awesome. They are knowledgeable and willing to help you with any of your questions, even if they are swamped. This is one of my favorite branches to go to not only because they are close, but the staff is prime. read more

I would not normally not post a review regarding a bank. However one outstanding employee should be noted and that is Jason Campbell. He is very efficient and timely in his communication, and has outstanding people skills. read more

Came here to order new checks as well as update our mailing address and had a wonderful experience. An employee saw my wife and I waiting in line, asked if she could be of service, and when we said what we needed, she immediately took us to her desk and helped us out with everything. The whole process was quick and painless and the employee was extremely friendly and helpful the whole time. Definitely one of the better visits I've had to a Chase branch. read more

I previously had a 'not so good' review for Chase on Yelp based on an experience where one of the handlers at a couple of branches were somewhat brash and dismissive, but after the last few exchanges, I had to assume a) those employees are no longer there and b) maybe the dismissive branch was having a rough day. In the last few transactions, Chase has been incredibly helpful - especially to me being a freelance artist and tutor that depends on clients for a salary. They were understanding, patient and anytime I came with a problem or needed financial information or assistance with my checking account, savings or any transactions, they were more than eager to help. Sometimes it's easy to forget that if a corporation may treat you one way, there are those who work for them who are still human beings who do the nine to five just like anybody else in this hard economy... and I greatly appreciate their help and understanding. read more

I deposited a business check from my business on 12/20/18. I left for vacation on 12/23/18 to Thailand. When I got back I received a call from my landlord that my rent check had bounced. It seems that Chase had put a 14 day hold on my deposit even though my bank (B of A) had paid the check on the same day (12/20/18). It cost me an additional $128 for late fees. After many calls, I was told there was nothing they could do. The supervisor, Paul, was actually a little arrogant in his attitude. They take no responsibility. With today's technology, you would think that a 14 day hold would be a little ridiculous. Well, I am now closing all of my accounts, IRA, stocks and bonds and they can go.....well, I won't be that crude. But Chase has terrible business practices and even worse customer service. Bye bye Chase. read more

It'd be nice if they answered the phone. They offer up an 800 #, but the person in Phillipines was not able to answer questions.

We went there for a quick change of address. Service was quick and very friendly. They were polite and even make a call for us to the credit card department to change my address there also. read more

Worse bank ever! I refuse to step foot into this branch again!!! Bank tellers have zero customer service skills! Deff was not expecting this after being a customer for so many year I would expect to be greeted with AtleaSt a smile ! And the manager Joe calm yourself and lose the attitude .. What are your con workers going to learn from you.. Idiot oh and not a secure bank at all had fraud done on my card read more

Really great staff. Their computers were down the day I visited, but I wasn't in a rush. I really like their location as well. Next To Vincenzo's Pizza and in the same shopping center as Trader Joe's. read more

Well I don't get complimented on all the time like Kat (or even once, but I guess that's what happens when you are ugly), but the staff is friendly and even if there is a line, they move quickly. Plenty of parking as well especially behind the bank which is always empty. One guy though was a bit pushy to me. He wasn't a teller, but someone at one of the desks. This was maybe a year ago. Otherwise everything is fine. read more

It's a bank, the employees are nice and attentive. What more do you want?

Rude, The employees act like they are doing me a favor. I was in their almost daily and daily they would ask me for two forms of ID. Really I am here daily you know who I am . This was an issue because I am trying not to use credit cards or ATM cards until my finances are stabilized, but they wanted to make an issue out of it. So I closed my account and went else where read more

The manager at this branch ignorant and lazy I ask her if they could print checks that I deposited because I don't have a printer she told me it will take time and I should ordered and that would coast money , no really what you here for read more

My aunt, who is 80, has an account at this branch. I know she must be very high maintenance for them, and she doesn't even have a big balance. The bank staff knows her by name. The staff is so incredibly kind and helpful. If they are so good to someone like her, they must be great to everyone. If I lived in Chatsworth, this is where I would have my account!! read more

The tellers are friendly but there's always a huge line and only 2 tellers open at a time. It's Friday and I know it's busy but that's why there should be more tellers open. read more

It is a small Chase but they are super friendly and nice there's free coffee and water. One of the best banks have been to