I've been happy with my visits to this branch of the State Employees Credit Union. The times I've…read moreneeded to go inside the staff has been friendly and helpful with what I've needed. It is easy to get in and out of the parking lot and make a stop at the ATM. I've been coming here more often with my other bank closing its branch as the credit union is more convenient than that branch of the bank.

Usually I don't have issues with this certain location but yesterday just irritated my soul. I…read moreshouldn't walk into a room and feel like I'm wrong for wanting to know if my name was taken off a loan! It's my choice and my credit if I decide it's not the right choice for me your job is to simply take me off the loan not try to be funny and say did someone make you sign it or make me feel like I shouldn't be in the room when i simply want clarity. Anything dealing with another person's information I'd be glad to walk out and allow y'all to continue doing what you're doing but the customer service dealing with me simply wanting clarity had me hot! I wasn't disrespectful nor did I get loud or use foul language so why was I treated like I had no place there??? You don't know anyone's personal life or what goes on even if someone says something that's one sided there's always 2 sides to a story. Me wanting to not be associated with another persons loan was a deeper meaning, You're not a therapist you're a loan officer do your job!!!!

This Wells Fargo location has been my "home" location since moving nearby in fall 2014. I'm…read moreimpressed overall by how well it's managed and the customer service by every professional I've ever encountered. In November, I met with Jahron to make some adjustments with my accounts. I needed advice and he provided the answers I needed. He was so easygoing, kind, informative, and helpful. He genuinely cares about people and his work. If I ever have a major account question, I go to him, but one time I went to Chelsea, who sits next to him, when he wasn't available. She's really cool and incredibly compassionate as well. I always go in to make my deposits and either Chelsea or Quan take care of me, behind the counter. A few other times a different lady has helped, but they are the usual tellers I visit. On one occasion, I went in on a particularly hard day. When Quan asked how I was doing, I struggled to answer. The next thing you know, both Quan and both Chelseas were handing me a bottle of water, some chocolate, and a tissue. That's when I knew this was my "home" bank. Because I've been in there consistently over the past 5 months and had some real conversations with these people, they remember me and I remember them. It's friendly, like visiting a neighbor. I've been to banks before that gave me a "car dealership" experience, in that they greeted you aggressively, tried to get you to "buy in" to something else, and didn't really give you much breathing room. This branch is different. They're kind, good people who know what they're doing and want to help you have your life in order. This Wells Fargo does it well.

I have been with Wells Fargo since they took over Wachovia. I have been satisfied with Wells Fargo…read moreuntil Friday July 25th. I stoped in to question my safe deposit charge which has increased over 57%. The person I spoke with was smiling replying that Wachovia gave a discount which Wells Fargo will not honor anymore, he seemed happy about it. I wouldn't mind if my interest on deposits were increase half that amount. I will be looking for a new bank without a smiling, smirking but pleasant banker.

Update 2025: This…read morelocation used to be good and helpful but this past year has taken 180 degree and little faith. Not sure what happened with the Manager, Mark, but sadly turnover with staff. Yet, you keep Seth? Arrogant and cocky does not know banking and tells customers the wrong information and I even have it written down what he said! Seth ... shame on you! To daringly hold my 401k rollover check in your fingers daring to ask me if I still want it to be deposited! You should not give anyone financial advice as you are not competent whatsoever and to call out and the branch has no one else to assist? What? A poor excuse to call out and you do not look professional to handle large accounts and you are not investment savvy and to speak to me as to put me on a budget or allowance.....you are clueless! Mind your own manners and stop being disrespectful to account holders. As an account holder, you have lost my investment accounts and I will close the remainder of them based on the interactions this year. Next person that needs a personality makeover for customer service is Michelle. She is useless and my time is valuable, yet she spoke to me with blatant disregard and no respect. Fortunately NFCU 800# is helpful and aware of serious account services mismanagement at this local branch. I avoid whenever possible. I still have another bank so I can still manage liquidity. There are a very slim handful of helpful tellers. I do agree that staffing and coverage should be better. Whoever determines NFCU interest rates are terrible as I had to transfer investments to other banks offering greater than 5% interest when they change rates at the drop of a hat! The government has kept rates consistent only recently dropping .25%....I cannot wait to have my account make money with another firm!!!

R joy the staff At this bank, they make me feel like we're friends I just wish there was a closer…read morebranch closer to my house.

Don't bank here. They closed several branches and offer ATMs in several locations. The ATMs only…read moreoffer cash withdrawals. Very frustrating. Their customer service is awful.

Have you ever heard of a bank where accounts cannot be found by your credit cards, and when you try…read moreto pay your bills it says account is closed? Hard to believe but thats what happened to me at PNC. My direct Deposit works ok, debit card's ok, but when I want to pay credit card with checking account, or school fee with the checking account, it does not work. I started wuth PNC when I was in Pittsburgh (its in every corner there) and continued to use it after my move to Raleigh. And this problem started a year ago. Argues with my credit card company thinking that its their fault, only to find other places showing the same error. And yes, I always had more than enough money for transactions. I called the branch, talked with a banker, said he would look into it and get back, never got back. Out of desperation, went to the bank physically, talked with a senior banker, said she would get back, nothing Hard to believe, but it happened. Utter fail as a bank. tomorrow, will be closing my account and moving to a new bank.

I met with Wensly at the Morgan St location and she was so patient and helpful, as well as a great…read morelistener. We opened a savings account in order to purchase a business CD. Everything went smoothly and numerous phone calls to Wensly were handled professionally and efficiently. We look forward to working with LCCU for many years to come.

The Carrboro branch has the most disrespectful employees. Do you guys talk to your own family…read moremembers that way? Do you realize how people are affected when you speak down to them? Have you forgotten your humanity? Your decency? The Raleigh Capitol Blvd branch is 180 degrees different. The workers are courteous, kind, helpful. We are all human beings. Please let's be respectful

Langley Federal Credit Union SUCKS! I have a lot of money with this credit union and I could not be…read moremore disappointed! When I opened my IRA accounts with them, I was told that there are not fees with having IRA accounts with them, WRONG! They just told me that they are charging me $50 fee to transfer an IRA account I have with to to a different credit union! WTF!? Okay now I have got it out for them! I will be moving ALL of my accounts of very large amounts just as soon as they are matured! I now HATE this lying place! They tell you one thing and then do another. They are a bunch of lying people and not a good place to keep you funds!

Just moved to Raleigh and was totally excited to see there is a Langley here!! This makes my heart…read morehappy!! The staff is very knowledgeable and so friendly!!

I have used Chris Marr at the Glenwood Branch in Raleigh N.C several times…read more He is very knowledgeable. responsive and tuned in to my needs. I can't reccomend him enough. Also, the branch has very friendly and helpful front desk people. Give them all a big raise!! Chuck Grantham

I have attempted to contact this branch via telephone three times now with no other option to leave…read morea message which I did each time. I have yet to receive a call back from this branch. This is very poor customer service for such a highly regarded institution.

Michelle Brown at First Flight Federal credit Union in Cary was highly recommended by my CPA/MBA…read morerelatives and she was great. Their money market has a very good interest rate and Michelle took me through the process seamlessly. I'm now looking at refinancing my car loan with them for a better interest rate than I have now. Thanks Michelle and First Flight!