This is the bank to go to! Just moved to the area and Malorie, Dee and everyone at the bank were so…read morewelcoming, so helpful, and made the task of switching banks, simple. They treat you like family... who doesn't love that? 5 stars- no joke

I utilize the services of Fidelity Bank as a trustee of a non-profit organization. I recently went…read moreto open a business account with Fidelity as I was able to experience their professionalism and low/no cost business checking. The staff are ALWAYS friendly, and helpful. I have never been to the location in Wake Forest, where I have not been greeted in a genuine and positive manner. This branch is literally a breath of fresh air. The process of opening an account is seamless, easy as pie. I received my products quickly and have been happy with the smooth transactions thus far.

Always have a friendly, fast experience here - we've been with Wells Fargo since they were First…read moreUnion bank in 1995! The employees at this location are all very attentive and kind - Jennifer and Eddy are terrific. We've had papers notarized here, do all of our banking here, car titles notarized, etc. Our children bank here as well and between the drive thru, walk in and the Wells Fargo app, it's all very user-friendly. Only knock is this location has a rather small parking lot that is frequently busy and can be a pain to back out of.

I have been with this Wells Fargo Branch since my husband and I moved to Wake Forest in 2014. I…read morehave not had any pleasant experiences when visiting the bank lobby. I always find the bankers and tellers to be at best stand-offish , and usually outright rude and condescending. When I went in a year ago to make a fairly large cash withdrawal, the teller asked me what I wanted the money for! I had to tell her that it was none of her business. It's now even worse since COVID hit. Since I don't visit the bank lobby very often, I didn't realize that you had to make an appointment to get a signature notarized. The banker "greeting" customers who enter the lobby must think that her job is to scold any customers who dare to enter without an appointment. I really don't need that when I'm their customer, and if not for their customers they wouldn't have a job!

I really like this PNC Branch as it is very convenient for me to stop. I liked that it had a drive…read moreup ATM and another in the lobby. I am that this branch is closing on March 17th. I received a phone call from an employee with the details. I wasn't surprised as I saw the for rent sign out front. I did not expect a phone call though so I did appreciate that very much for a heads up and as to when it was closing. I made sure to stop and use the ATM before the removal next week. This branch is merging with the one in Wakefield. I'm sure the banking industry is consolidating with more and more banking differently and not needing the in person services as much. I just hope no employees lose their jobs and can work at the other location.

Are they pleasant? Yep. Are they efficient? Hell no…read more Literally EVERY single time I'm there - irrelevant to time of day or which day, I am waiting. Every time. 100% of the time. When I say waiting, I'm talking upwards of 10+ minutes. Today, I waited over 10 minutes while the ONE employee helped the lady in front of me making multiple deposits, sharing her personal stories and literally no regard to the line forming. There was another employee in an office helping a couple - the drive thru window had no employees and the other offices were empty. Why so understaffed?! The lady who finally helped me (Diane, I believe) apologized for the wait, but was answering two phone calls while helping me. Come on, hire more staff! Three stars for being professional and pleasant - taking two off for literally ridiculous wait times!

I made a day-of appointment online to speak to an advisor on switching over from Wells Fargo…read more Chase helped guide me to the best options available for a checking and savings account as well as logging into my account via the BoA app. I've been with Wells Fargo for a good 15 years and have never been satisfied with them. Because it's been so long since I've opened up a bank account, Chase made it easy and quick while being knowledgeable, professional, and kind. I'm excited to no longer have to deal with Wells Fargo, anymore!

Long-standing relationship with Bank of America, but this branch in particular has convinced me to…read moretake my business elsewhere. They do not care about their customers.

I love this bank! Staff is super friendly and very helpful. The manager Crystal is the bomb.com…read more She stayed late one night to help my son open up his first savings account. She could have told us to come back tomorrow but no, she stayed and patiently explained everything and even wished my son good luck with his first job. I have been a loyal customer for years and will continue to be for many more.

From the owner: Right By You is more than our tagline. It's been our commitment to be there when you need us, to…read moreoffer sound financial advice, and to do the little things that help make your life easier. For over 100 years, Fidelity Bank has been helping people just like you. Find out why businesses and families come to us first - and bank with us for generations.

SUN banker at this BOA is a ray of sunshine. always friendly helpful and welcoming. She and the…read morerest of the team at this location are the best you will find at any bank. Anthony W.

The wait time for basic service is unreasonable. You need to make an appointment for nearly…read moreeverything and the available appointment slots are limited. They seem to be reasonable staffed but apparently no one is available for the service you need when you need it. It doesn't quite feel like a banking "relationship".

Beware of some unscrupulous products or lending services. Fees and bottomline are not…read moretransparently spoken when you inquire. You'll then need to read extensively and every tedious word on the disclosures to know even the basics of the deal. If you get a tiny credit line they'll unethically fee you even for some value such as 5% of your equity and even if line is not even used! They may ding you such in name of "appraisal" which is not warrented. The deposit accounts may high high minimums in combination with no interest + other fees. So beware. Further this bank has exposed itself to some risky investing in the name of 'being big'.

Very rude and unprofessional tellers I closed my account today I had enough I have had them for…read moreyears and I know several others who are following my decision

I've been using the PNC Bank branch in Wakefield fairly often, as the branch in Wake Forest closed…read morea few years back. It is located in the Wakefield Commons shopping center. The branch has an outside ATM, drive-thru, and the lobby is also open during the week. The employees have been friendly the times I have needed to go inside to complete transactions. The ATM is normally more convenient for me, since this location isn't as convenient. The ATM thankfully can handle most transactions, including deposits of cash or checks. For withdrawals, it even has a bill select. if you would like a variety of denominations.

Have been with PNC for about 3 years. There have been some good things and a couple of hiccups, but…read morethe hiccups were minor and PNC was happy to work with us to correct them. Good hours, good service, usually short lines and wait times. Everyone is friendly and you are always greeted by someone welcoming you to the branch and asking how they can help you. Good bank, good service, good products.

Really. They have a banker who has a notary stamp working the front door to direct traffic but he…read morecouldn't take TWO minutes to notarize something for me. Instead, I was told it would be a 5-10 minute wait for me to see someone. After ~13 minutes he says 'oh, let me see what you have to notarize. I can take care of that for you. Not sure WHY he didn't offer earlier. In the meantime, there was NO line and nobody for him to direct to specific tellers and/or other service providers. Last year I was in the same branch for a scheduled mortgage closing. After waiting for 15 minutes after my scheduled time, I walked out.