Went here for a haircut today. Enjoyed my experience with Jess. Will definitely be going here for…read moremy future haircuts.

I came to Clique on a recommendation from a friend for a haircut with Jordan. Upon arrival, the…read morereceptionist took my coat and offered me tea or coffee. When I was getting my hair washed, I had the BEST scalp massage, and felt so relaxed. I was having a bit of an identity crisis about my hair, and Jordan patiently listened to me, looked at the pictures I had brought, and offered her opinion. She gave me truly one of the best haircuts I have ever had! The organic products the salon used smelled absolutely amazing. I will definitely be a returning client, I could not recommend Clique enough!

I have had my haircut here a few times and the experience was fantastic. The staff there are…read moreamazingly knowledgeable and friendly. I highly recommend this salon.

I am extremely disappointed with my experience at Element Hair, including the owner, Kim. I had my…read moreinitial consultation, booked an appointment, and paid a $200 deposit. However, on the day of my service, I became very sick due to side effects from a TB vaccine that I had to take for work. Despite informing them early in the morning and ensuring the team was aware of my condition, they refused to refund my $200 deposit, citing their 72-hour notice policy and remaining adamant about their decision. I requested for a little support as it is not possible to predict my health issues. I was even willing to provide proof of my vaccine, but they still refused. I reassured them that I would continue using their services as I really liked my stylist. I have never been a "no-show" for any appointment, yet they offered no support apart from just $50 which they can put towards my service. I can even over heard from the background where Kim was saying to my stylist "I dont care if she was sick" then when she finished talking to me impolitely I can hear her saying to her team "Look how simple it was to deal" then cut the call. I'm truly sorry that the owner showed no empathy, compassion or trust in their clients, and no effort was made to build a positive customer relationship. They didn't even offer me a chance to reschedule and rudely cut the call. Also feel sorry for the people who work their and the clients who still support this salon. I will not be returning to deal with such impolite people who give off such negative vibes.

Very happy with their service. Amazing and very…read moreaccommodating my initial stylist reann had to take off so Lisa did my hair very professional and knew exactly what I wanted. Love it highly recommended.

Been there twice, got worse on 2nd visit. I'm early for my appointments & always had to wait 20+…read moremins past my appointment time because the owner is talking to girl clients catching up. When washing my hair, they give a new girl who thrashed my head around like a noogie, not comfortable. Also they got water everywhere soaking my clothes. Then the owner moves super fast because she's behind & I get a super fast 15 minute haircut with so many flaws. A terrible faid, terrible neckline shave. I give photos to work from & I got nothing like it. I'm a male & this is the service I got.

Really like the results. I needed a haircut/trim to get rid of split ends, Kay did a great job…read morecutting my hair with little instructions (I wasn't exactly sure what style I wanted so I didn't have much to tell her). The cut was pretty quick, only took about 20 minutes compared to some other asian salons in Toronto that took an hour with the same result. Would definitely come back every few months when I'm in Waterloo

The Fastest cut and excellent customer services although price was not comparable with TO's. Will…read moredo again. thanks!

I'm a salon owner in Los Angeles and came to Kitchener Ontario to visit a friend. I stopped at this…read moreplace to get a hair cut and I was amazed with their service. Very good costumer service the guys here are so friendly they convinced me to shave my beard too and it was a good idea getting it done here ,I highly recommend this place and if Yelp had 20 stars I would of give it to them. PS:My Barber's name today was Sevag and he did an awesome job. Thank you Golden scissors. I'm updating this review because I'm here today for my son's haircut after my good experience I can't be happier with this experience...

Wonderful experienced staff and clean place and the appointment service is good and available…read moreonline too

Asolutely terrible customer service. I arrived at 9am (was the first person in) and signed in at…read morethe store. wait went from 0 to 7 mins due to someone signing in online which I can accept so I sat down and waited. while waiting 7m 3 more ppl showed up on the screen as being ahead of me. while leaving another person did and it said it would be a 50m wait. I asked the nearest stylist and she said there's nothing to do and to sit down until she finishes with her current cut then she can talk. I left and went to another hair cut place.

absolutely terrible. asked for a trim and they cut so much of my hair off. they were also pretty…read morerude. I am not happy

I love this location and the studio. My go to here is Karina as she always does an amazing job with…read moregetting the colour exactly how I want it. She never disappoints me and ill always come back!

I am very disappointed with the treatment I received from Studio So Lara…read more I had two hair mishaps from their stylist happen in those 7 years and I never left them a bad review, I kept their names private and I still continued to go and give them my business. That's called class. However, recently I booked an appointment with them and went in for said appointment; which is 40 minutes away from my home only to be publicly humiliated. I was seated in the consultation chair in the middle of the salon thinking she was going to start but instead I was told very loudly in front of staff and clients that their products don't mesh well with my type of hair and that no one wants to touch my hair. It was very embarrassing, it was cruel, I felt so discriminated. Needless to say I will not be going back to that salon but it goes to show you that regardless of how loyal and kind you are to people, sometimes people are just not the same. Stay kind everyone, You never know The impact you will have on someone.

Took my 19 year old son in to get a haircut at the same time as I did at the Waterloo location on…read moreIra Needles. Terrible. Took a long time to log us in for some reason, then I got my haircut which was slow and of poor quality. Though the majority of haircuts are for men, this was far from the quality barbershop type experience. None of the shaving the back of the neck, offering to trim eyebrows, or ears, no offer of product in the hair, had to remind her a few times of the razor number for sides and back. But worse was my son's. So bad in fact that we will be going to get another cut tomorrow. He asked for a number 3 on the sides and back and got a number three just over the ears so effectively a mullet! Uneven haircut with one side longer than the other, and lots of uncut random hairs. Unbelievably bad. We'd had some bad cuts here before about 10 years ago and thought we would try it again since we were passing by. Big mistake.

Poor customer service, appointment system with no notifications and confirmation and "It's none of…read moreyour business to let customers know if their name is too long to type into the system-- we just pay for the service and not for your comments"