Hire this company with caution!
Our job has been paid-in-full for over 30 days, and we still can't get the owner, Mike, to address the multitude of issues, listed below, that we are encountering weekly. To date we have purchased the required repair products and made the fixes ourselves. There is NO QUALITY CONTROL with this company. Potential customers beware.
At contract signing we specifically asked Mike for, and were assured by him that there would be, an on-site supervisor during our project. The supervisor, John, spent less than 3 minutes per very limited number of appearances at our home and admitted to us that he had only received a 2-minute walk around with Mike and really had no idea of the contract details. Ultimately, we were left to "supervise" the supervisor and work crew. Be prepared to watch every step of the process this company undertakes. You will be the ONLY quality control on the job.
Front Yard:
1. Remove sod and install edging and fabric. Remove old mulch and add river rocks. At bid we specifically addressed with Mike that we wanted the old mulch removed, ground leveled below grade and new fabric and river rock placed. Ground leveling was not done. Yard sprinkler head was left buried under fabric and rock and drip system heads were buried under fabric and/or rock or hanging in bushes.
Back Yard:
1. Remove 1 tree, 1 bush and plant 2 new trees. This was done only because we told John it was in our contract. 3 Wheelbarrows of dirt, leftover from 1 of the new plantings, was left in a mound then covered in fabric and rock.
2. Remove Sod, add new edging, add new fabric and river rock to meet existing river rock. The crew used pickaxes to hack the sod out and left multiple, large sod patches intact then covered them with fabric and rock. New fabric and existing fabric were found to have a 6" gap between them. Fabric coverage, in general, is extremely sloppy and we are on our self-purchased 2nd roll of fabric to fix the lack of coverage. New lawn edging was left inches above grass level in multiple places making it impossible to mow over these spots. We finally had to dig and place edging at correct height ourselves.
3. Remove bushes and install paver steps from patio. We had to remind John multiple times that this was in our contract. He appeared to have no idea. Paver steps were installed out of level and had to be fixed.
4. Remove existing red river rock, remove ground cover, install new fabric and new river rock. We are still pulling 5-gallon buckets worth of the original red rock out from around existing bushes, fence posts, etc. Ground cover was hacked at with pickaxes but not fully "removed" then covered in fabric and rock. Drip system lines were cut and/or buried under fabric and rock. Drip system spray heads were either buried in rock or left hung in bushes, old shrub stumps were left 6" above ground then attempted to be covered with fabric and rock. Overall new river rock is sparse in coverage with fabric visible in multiple places.
6. Our final river rock delivery was a completely different color rock. Mike argued with me for 15 minutes saying that it "blended with the new" or "matched existing rock on property" even washing the rock to try to prove it. He agreed to get the right color rock but just put it over the top of the wrong rock. Further conversation led to him pulling and replacing with correct rock.
To date Mike will not return to our property and make the necessary fixes. He has told us that the "overall appearance of the completed project is great". Lipstick on a pig is NOT what I paid for. I do believe that aesthetics is all this company cares about, not the quality of their work. read more