ZERO, NO STARS. BIGGEST SCAMERS EVER!! This dealership is FRAUDULANT!!! Original selling price of the vehicle when I made a deposit to reserve it = $9,990.00. Selling price after I paid the $1000 non-refundable deposit $13,789.00. A $3,500.00+ increase from the original selling price. Admin/Finance Fees before paying the non refundable deposit of $1,000.00 was $999.00. Admin/Finance Fees after paying the non refundable deposit of $1,000.00 is $12,999.00. A $299.01 increase. Original Borrowing Fees: $1,483.60, after paying the deposit = $2,677.75. A 1,193.97 increase Original Other fees: $12.50. After deposit: $305.75 Total increase in price/fees: $5,298.34 On top of that, extremely rude and untrustworthy staff. read more

First Choice Motors - Price and Fees AFTER paying the $1000 non-refundable deposit - Used Car Dealers Near Me - Toronto, Ontario

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Subject: Urgent: Immediate Resolution Required - Serious Issues With Recent Vehicle Purchase Dear First Choice Motors Service Department, I am writing to express my deep dissatisfaction and serious concern regarding multiple issues with the Honda Civic we recently purchased for $14,000. First, the moment we drove the vehicle off your lot, it ran out of gas within a single block. We were forced to push the car to a gas pump, which is absolutely unacceptable for a certified, road-ready vehicle. This reflects extremely poor preparation and quality control on your part. Second, we have now received a ticket for illegal tint on the windshield. When I contacted our sales representative about this, he attempted to suggest that my daughter requested to keep the tint. That statement is completely false, inappropriate, and frankly insulting. At no point did we request to retain illegal tint. The responsibility for delivering a legally compliant, certified vehicle lies entirely with your dealership and the mechanic who performed the certification. Given these circumstances, I expect the following actions to be taken immediately: Removal of the illegal tint at no cost to us. Full reimbursement for the ticket issued. Compensation for the lack of fuel on pick-up, which resulted in both inconvenience and safety concerns. If these issues are not addressed promptly and satisfactorily, I will have no choice but to file formal complaints and report both First Choice Motors and the certifying mechanic to the appropriate regulatory bodies. I expect written confirmation of how you intend to resolve this matter within 48 hours. Regards, Rachel Avery read more

i talked with someone on the phone told them i would be coming to look at the vehicle i was interested in went to the dealership later in the day, mostly green flags at this point, I started talking with the sales guy he tells me the cars in the shop after a bit of talkin not at the dealership, we go outside he says we got lots of cars on the lot is there anything else you're looking for which I'm not, i ask about financing & to get a bill of sale write up for my financing officer so i can get some figures and interest rate, this is where the red flag comes up the sales guy sounds confused about this, so after i take a look around at the lot nothing there i even remotely am interested in, i go back in sales guy gets my name & number to call me back when the cars back in, still no call the following week, from my expertise minor work or maintenance on a car doesn't take more than a day or 2,so i call the following week after the initial disappointing trip to the dealership find out the cars at the dealership but where's the call back nowhere, the sales people at this place are not serious they don't understand how financing works or that's just a few of them, overall id say avoid this place and from all the negative reviews ive seen I'm not surprised by them at all, id like to be able to change this review to a more positive review but that's on the dealership and their actions next if they decide they want a sale and a happy customer! read more

DO NOT BUY FROM FIRST CHOICE MOTORS - North York, ON Rating: 0/5 This is not just a review -- this is a warning. First Choice Motors is not a dealership you risk buying from and maybe get a bad experience. This is a business actively engaging in illegal and deceptive practices, with a proven track record of ignoring regulations, ghosting customers, and misrepresenting vehicles. COMMUNICATION IS NEGLIGENT TO THE POINT OF HARM They advertise 2-3 week delivery on their site. It took over 4 weeks, with little to no communication unless I chased them. I received the same vague update three times after the first two weeks -- "Waiting on a part... final inspection soon..." -- and then suddenly got a same-day call at 4:30 PM saying the car would be delivered that night. The driver didn't even get the car until 9:45 PM. It arrived around 1 AM. I work full-time, I parent part-time, and I'm neurodivergent -- and at 1 in the morning I'm standing outside crying over a vehicle that doesn't even meet the specs they promised. No apology. No call back. No accountability. FALSE ADVERTISING - I Have It in Writing The original listing advertised the vehicle as a 7-passenger model. Before finalizing the purchase, I specifically requested confirmation, and was told via email: "Yes, it has 7 seats." As a mother of five, this was a non-negotiable requirement and a key factor in my decision to proceed. When the vehicle was delivered, I discovered it only had five seats -- the third row had been removed and replaced with a storage area. The ceiling still contains seatbelt mounts, confirming it was once a 7-seater, but it is not anymore, and this was never disclosed. SAFETY CERTIFICATE WITHOUT REQUIRED DOCUMENTATION While I was given a standard Safety Certificate only upon delivery, First Choice Motors has refused to provide the work order that details what was inspected, fixed, or replaced to meet Ontario's safety standards. This documentation is legally required. Not optional. I've repeatedly requested it. I've been completely ignored. Now 100% ghosted. UNLICENSED & F-RATED After all this, I dug deeper. Here's what I found: They are NOT licensed with OMVIC - this means they are operating outside of Ontario's official vehicle sales regulations. That alone is a red flag so big it should be visible from space. They have an F rating on the Better Business Bureau, and I now understand why. Their website and sale process are designed to seem legitimate, but once the money clears, they disappear. THIS ISN'T A "BUYER BEWARE" - THIS IS SYSTEMIC MISCONDUCT What happened to me is not a fluke. If you're considering buying from them -- don't. This isn't about getting a lemon -- it's about being deceived, ignored, and left with a vehicle that may not even meet legal safety standards. And the worst part? You'll be on your own when you try to fix it. Final Thoughts: They Need to Be Shut Down F-rated on BBB Not licensed by OMVIC False advertising confirmed in writing No proof of safety work provided Disrespectful delivery timing with zero support Now ghosting me entirely This isn't just "bad service." This is top tier bullshit. First Choice Motors needs to be investigated and held accountable. Until then, do not give this place a cent. And if you've already had a similar experience, speak up. Enough is enough. read more

Sold me a lemon 2011 VW CC. Zero stars from these scammers! Will be reporting them to the ministry for certifying a car that is unsafe and can cause major accident. Purchased 2011 VW CC online. Car arrived with multiple problems and was sent back. They fixed most (but not all) of the problems and return the car. By the time the warranty period is over. Some repairs were costly so they even offered to refund instead of fixing the car. Exhaust still leaks and they offered be to refund car or to leave it unfixed. So I decided to take it. Finally, when I got the car, the steering still makes noise, there are still warning lights of malfunctioning cornering headlight, improper size front tires, extremely noisy door hinge. Spare tire has hole in it. One installed rim is cracked. The spare rim was also cracked. Definitely do independent inspection before buying from this dealer. Overall a disaster Adding more issues: just within two weeks of having the car they are critical safety issues with the loose/damaged suspension that car is unsafe to drive. read more

I purchased a vehicle from First Choice Motors and after driving it for about 5km, the check engine light came on. I took the vehicle to my own mechanic for inspection the very next morning and the ECM diagnosis turned out to be a catalytic converter efficiency issue. I was told the only solution when that code appears is to replace the catalytic converter. So I took it back to FCM the very next day, sharing the issue and diagnosis with them; based on the agreement signed at time of purchase, this would be covered under the warranty that the vehicle came with. FCM held the vehicle for 10 days. During these 10 days, they refused to change the catalytic converter, claiming this wasn't the issue. Instead, they added an additive to the engine, changed the air intake system, and changed the throttle body. After picking it back up, the check engine light reappeared less than 1 day later. I again took the vehicle to my own mechanic for re-inspection. This time, things had gotten much worse. 3 codes now appeared after the ECM scan; it was now revving whilst in the parked position, and the acceleration was slow and unsmooth. My mechanic worked backwards to conclude that they had changed the original throttle body with a used, cheap throttle body and did not program it properly which led to the acceleration and revving issues. In addition, and most shockingly, he found that there was a brand new fowler (spacer) installed into the post-catalytic O2 sensor. For those unfamiliar, this is often done in attempt to trick the ECM scan into not picking up the faulty catalytic converter. My mechanic removed the fowler, reinstalled the O2 in its original spot and after another test drive, sure enough the original code of catalytic converter deficiency reappeared. I was calling and emailing FCM during this entire time and they were completely negligent, deceitful, and dismissive. They denied having installed a brand new fowler spacer to tamper with the ECM diagnosis, accused my mechanic of tampering with the vehicle instead, and went on to void the warranty and refused to replace the catalytic converter, which was the issue all along. I am certain they knew from the first time I brought the car back, that to replace the catalytic converter would cost them $2000 + labour, and they were unwilling to do right by the customer, so they instead tried to hide the actual problem with cheap, dishonest fixes to try to ride out the warranty period that the car had. I had to pay for it out of pocket which became very clear was their plan all along. I recommend everyone to stay away from doing any kind of business with this pathetic company unless you want to be waiting weeks for a vehicle that is not delivered as promised. They are dishonest, and will not take care of their customers. Do not trust them. I urge you to please learn from my mistake and take your business elsewhere. read more

Believe me when I say to avoid this sham of a business at all cost, they sell faulty cars that are riddled with issues. It's a wonder to me how their vehicles pass safety tests, save your money and stress and go to another dealership that is actually competent. If I could delete my previous review about that business I would, I foolishly posted a "good review" about that place cuz their sales rep Latif, asked us to leave a favourable review. Don't be fooled by this dealership and shop elsewhere. read more

gave my insurance number..and made sure it was inshured..but no delievery when i said i cant take the bus comfirtably

Dishonest, I truly regret buying a car from First Choice Motors. When I initially looked at the car I bought; I noticed an engine light on the dash. However I was assured it would corrected, repaired and the vehicle would be certified for me when I come to pick my car up. I had the car for one day and the check engine light came back on. After a struggle getting the car booked in to be repaired; it needed a new 02 sensor as it was faulty and had an EVAP code suggesting an oil leak. They "fixed it" and I only had the car back for less than a day; and again on came the engine light. I took my car into Mazda as there was an open recall on the vehicle. Whilst I was there I had my car serviced and the engine light investigated. The technician at Mazda filmed the inspection and determined the engine light was a result of a leak and faulty 02 sensor. The leak was still present and the 02 sensor I was told was replaced was faulty, this leads me to believe that I have either been lied to by First Choice Motors or their mechanical staff have not carried out the job to a good standard. Furthermore and more terrifyingly my car needs a new control arm which is paramount for the safety of the vehicle and should have been inspected and fixed during the certification process of the vehicle. I have paid out of my own pocket to have this repaired by Mazda themselves as I do not trust First Choice Motors to carry out responsible and efficient workmanship. It's more than just the fact I feel I cannot trust First Choice Motors and have paid out of my own pocket for work that should be done free under warranty; it's more the fact that I took my new car on the highway where the whole car was shaking and I felt I had to wrestle with the car to keep it on the road. It feels as though First Choice Motors has gambled with my own personal health, safety and life! read more