Great bank. Wonderful people. Been banking there for years. I'm sure they are still the best around.read more

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

YEARS ago this was a great one on one banking branch. Now, if there's a problem or you want a…read morechange they instead put you through to a corporate number where they don't know you and it's no different than online banking! After 20+ years you'd think quality longevity such as ours would signal a continued banking relationship. They are okay with losing customers, hope they're okay with closing branches because of lost customers!

I opened an account in this Wells Fargo in 2013. Over time, I do more and more of my banking at WF…read moreand mostly because of the friendly and nice people working in this branch. If the tv show Cheers had been set in a bank, instead of a bar, it would have been set in this branch. They know and greet you by name. Then they help you with whatever you need. Just a nice, unpretentious, friendly and relaxing (yes, relaxing) place to have in my day's routine on many days.

This bank is a joke. They switched my paper billing for two credit cards and when I called to ask…read morewhy they changed this without asking, they lied and said I changed it. Absolute nonsense. They said it would take about 3 months for the new setting to be applied! Then, a week later, I attempted to log on to pay bills. I was then informed that now I had to install a different operating system on my computer to access my account online. So now I'm locked out of my account unless I pay to have my computer updated! They also gave no notice that this would occur. There customer support also runs from average to horrible. If you can get someone that speaks good enough English to understand then its your lucky day. They are even low enough to ask personal questions when getting support that they can use to sell to marketing companies. Also, beware of their financial investment suggestions.

Five stars for Oscar at Chase. He was super helpful getting everything sorted with our account…read more Friendly, patient, and really knew his stuff. Honestly made the whole process feel easy, which is rare with banking. Thanks again, Oscar. You're the reason we stick with Chase.

I find it amazing that my wife cannot make a credit card payment with cash in branch. if you dont…read morehave a checking account here, they tell you to buy a money order from drug store !! now Im trying to call the mgr and no one answers... on top of that, we had to wait till 10 am when they open, and still not make a payment. CITI bank is a joke !!

I have 4 bank accounts since 2008 in Agoura Hills brunch, on that time we were all proud , we have…read morea Citibank in our City or in our Shopping center , Meryem was bank director and Boss, everything worked perfectly After Meryem came Nick so nice guy and very helpful But now , forget about it totally They don't have any idea what do they have to do, honestly very upset

One of well oiled bank amongst the banks. Fees may be high depending on which investment tier you…read morebelonged. It is a for profit institution; so, not much complain about the fees. Like many other banks, not many tellers are readily available to serve you due to California high minimum wage amongst tellers. Teller position turn over also plagued this industry. So, be patient with any teller because you may not see the same teller when you come back again. Meanwhile, enjoying banking...

Bank of America isn't known for their customer service but they reached a new low today. I went to…read moremake a deposit at the drive thru ATM. It froze up with my card in it. I went inside. There were three people behind the counter but only one assisting customers. He was tied up with a transaction involving large amounts of cash. I was the only person in line but the other two people behind the counter acted like I was invisible. When I was finally acknowledged I was told that the ATM on the far side does that periodically and I should go outside, take a screenshot of the screen, call the number on it and they would send me a new card. No apology for a problem that they're aware of.

Poor service for business customers. Business associates are not in the branch. You are at the…read moremercy of them emailing or calling back.

Best bank ever! Every time I do business at the bank I am greeted and serviced by the kindest most…read moreprofessional employee's. I have often said " I wonder if they make all employees take a nice test." Again " Best Ever ".

Just needed a place to deposit my checks while I was out on appointments and these guys popped up…read moreon my map. The teller line was exceptionally long - apparently they'd had a rush of people all at once - and so the bankers started helping out the customers. They were also going up and down the line offering refreshments! That was just such a nice surprise and such an excellent example of going the extra mile. I couldn't find this place again without a map, but if you're looking for a bank to visit on the regular, I'd have to recommend you give this place a shot.

Every possible thing that could go wrong with my transferring my funds from a bank I had for years,…read morewhich is going under, did. I had a good sum of money to open accounts being savings and investment accounts, to bring to Agoura Hills was done improperly and the only 2 bankers there did not know what they were doing, nor did they care. This resulted in 2 weeks of lost funds, no return calls, rudeness in person when desperately turned to bank manager Alex, Soren and the initial banker who never even faxed transfer sheets to my former bank. This has been one terrifying experience. I am 73 and every cent I have to my name was rejected by Wells Fargo which landed over 6 figures in Capitol One and the investment account's transfer deadline missed. This has been one of the most stressful experiences I have ever had; loss of every cent. Finally, I told my husband how I was rudely reprimanded by Soren for coming in 'so late' for 2 appointments when they were booked prior and on his calendar! My husband stepped in and met me at his branch in westlake village on westlake blvd. If you must use or continue to use wells fargo, the Agoura Hills branch is disrespectful and does not know what they are doing. There are no returned calls and you are taking a huge risk with your money. I will stay with the very professional Wells Fargo near Sprouts on Westlake near by. I still have to wait for a very large sum to come in as there was a deadline with my bank closing and my money was sent out to Capitol one which I do not even use. At all costs, save yourself high stress and mismanagement of funds by Agoura Hills Wells Fargo. Last but not least, I was told in Westlake that I am 'crazy', as they lost and mismanaged all funds to my name.

Tried to deposit check on line; it failed…read more i went into bank with check and they said i couldn't deposit because i had tried on line!

Our 2.5 year old is crying that he has to use the potty and I'm running around the completely empty…read morestore looking for a restroom and no on helps and I don't see one. I finally ask someone where the restroom is (all while the little one keeps crying that he has to go potty) and the rep says we have to go across the street to coffee bean. Are you kidding me?!!!! All that dead space for no reason?! I tell him to close our bank account and I run across the street to coffee bean while my toddler is screaming in pain. F U BoA - won't miss you or that account.

I want to give a huge shout out to Dakota. I had problems trying to get money transferred over via…read morequick pay which she helped set up. Chase locked my account 4 times and when I called , I had to go back to the bank to verify with two forms of ID. I ended up going to the branch 4 times today and Dakota went above and beyond in making a awful experience turn into a pleasant one. Dakota resolves my issues that I was having online. I was a mngr for a huge bridal shop for 16 years and I understand customer service and experiences. Thank you again Dakota for making a awful situation a pleasant experience every time I came into your bank :)

I live the staff in this Chase. I was a Bank of America customer for years BUT am now converted…read more The staff here are intelligent and friendly. And I love the hidden teller wall system and the glass openness. This is the way banks should be in the 2020's.

I had an issue with my credit card and scheduled an appointment through the Bank of America app,…read morebut for some reason it never went through. Even though I wasn't on the schedule, the branch manager found a way to accommodate me, and Alcides Vasquez-Estrada patiently helped resolve all of my issues within about 15 minutes. Excellent customer service, professional, efficient, and genuinely helpful. This is the kind of branch and the kind of people you hope to find when you need assistance. Highly recommended.

The service at this branch makes you want to go to the DMV to experience customer-centric service…read more Seriously. I came to this location to deposit a check. The gentleman in front of me must own a laundromat because he had six huge bags of quarters to deposit. He also had checks and cash. It was obvious his transaction was going to be time consuming. So, the teller was busy with the customer. The thing is, there was another woman behind the counter, sitting down, observing the transaction. The customer was informing the working teller that other BOA branches don't scan all of the checks. He was pretty stuck on this, and he kept repeating it. The teller told him "I'll give you my business card and you can have them call me" (presumably BOA management?). Finally, the second employee stood up all aggressively and asked the customer "would you like to terminate your transaction". She was mad. I was passively watching this unfold, wondering why the now standing employee wasn't offering to help me. Nooo... she retreated, thought the better of it, and started dumping the quarters into BOA bags and filling out some forms. After all of the quarters were re-bagged, the woman simply walked away from the service counter into a passageway, leaving the other teller still working with Mr. Quarters. Oh, he left his ATM card in his car and had to go to the parking lot to get it. By this time, another customer joined the line. I finally got to deposit my check... 20 minutes after arriving at the counter.