Bank location is convenient for me and the team members are always welcoming, professional and…read morehelpful.

I've been with this bank for almost 20 years. My online creditials and someone deposited a…read morefraudulent check into my account and they're closing my account. They claim that they're for the customers but they're not.

EXCELLENT AND ABOVE EXPECTATIONS what went well you ask? Everything!! I want to give great big hug…read moreto Sabdi for helping me . It's tax time , my cpa needed statements from a closed account last tax year as we were paperless at the time . The cochran branch closed the account then says "oh soooo sorry the statements are gone" wtf!! They never gave us an opportunity to print them first!!' I've been trying to get them for a year mailed through CS . i wished i'd have saved all that headache and just came to this branch . Friday AM .. i made appointment . Greeted at the door . Two tellers , no lines last appointment leaving while i'm walking in.. great no wait , how can i help you " i need 1Q2024 for one account that we closed due to ID theft on my husband. " "Sure !" Have a seat in my office ... and within 10 minutes i had printed statements . Sabdi was perplexed why the other branch wouldn't help! Thank you Sabdi for being pro active . You probably saved us from having to pay taxes since i have that quarters expenses ! Much love!!' I also needed a notary however she was on vacation- we'll come here next time . but Sabdi did try to get an appointment for me at cochran and they refused again (not knowing i was already on their list as a back up plan) . They told her no can do. "All full at the inn" But sabdi reminded me that AAA offers the service. I ended up there within 10 min again I had my notary paperwork completed and since we are AAA premier members notary was free! Thanks again for this tip Sabdi. Now if my cpa has as much good news that will make the smoothest "paper work Friday" ever!

This place sux. Drive through machines don't work and they don't put up signs. It's a simple thing.read more

I recently told one of the tellers at Logix about the car accident I was involved in. A few days…read morelater, I received a thoughtful gift in the mail from the bank. It was one of the kindest things a business has ever done for me. They took the time to acknowledge something that was really scary and difficult in my life, and it truly meant a lot. Every time I visit Logix, they're friendly, helpful, and always willing to assist me with any banking questions or needs. I wish I could remember the name of the person who helped me that day so I could thank them personally, but I'm grateful they didn't forget me. Thank you, Logix, for showing that you genuinely care about your members. That level of compassion and customer service is rare, and I truly appreciate it.

Opened a trust account here today with Allison. My father passed away recently, and my two credit…read moreunions wouldn't open one for me. Made an appointment over the phone then Allison came and got me right on time. She was super friendly and made suggestions on how to open the accounts. Everything was done in 45 minutes. I don't trust the big banks anymore, and only use credit unions. Now I have three different ones. The greeter as you walk in was very nice as well. Moving out of state at the beginning of the year, so I am glad I will have no issues writing checks etc. Thanks again Allison.

When you enter, you are greeted immediately as you walk in. This credit union immediately makes you…read morefeel like a VALUED CUSTOMER. The entire staff of this branch is Professional and they understand that clients take their finanacial well being Seriously! I especially appreciate the Consistent high level Customer Service of KIANA. She always Radiates Professionalism and makes banking here is Proactively POSITIVE EXPERIENCE. Recommend!

I've been with Logix for little over 5 years now. Both my vehicles were financed by them and they…read morewere so good to me I had the refinance my house. Brian was always my contact and he introduced me to Maira Chicas and let me tell you they were perfect in terms of communication and working fast and efficient. Every call got answered, every email got replied to right away. Logix is such a great bank to deal with. Give them the opportunity, you won't be disappointed. Thank you Brian and Maira for making this easy.

I received Friendly, Professional service today. I was a satisfied customer…read more Recommend.

What could improve you ask? Maybe if all b of a can be sunk under ground. I hate that bank they…read morewill cut your throat and let you bleed out. They don't care what they do to people. They will lock your account doesn't matter if you need your funds to pay rent or medication!! I find it weird that Jared never is around. Is Jared really a person probably not. that place is a joke. They put me on check systems for something I didn't do 6 years ago 7 years ago and they should of taken me off of that and when I called they Said they can't locate my account so they can't take anything off! WTF! GOOD JOB B OF FREAKING A!

Jazmin at the simi valley branch made my experience with ocean air a great one. she went above and…read morebeyond for me and was very helpful!! Thank you so much Jasmine for your help and overall kindness! Awesome customer service!!

They know what they're talking about they are helpful and friendly I recommend this branchread more

ATMs are old and freeze up. One ate $4000 cash deposit. Claim process takes 2 days! I now have to…read morepay my client out of pocket while I wait for the funds. No help from tellers, just complete stonewalling.

The customer service representative was very helpful and friendly. He took care of the purpose that…read moreI came in to accomplish. He worked very efficiently to complete the task.

Worst bank ever. Slow service if you have an appointment or just walk in. It's so frustrating…read moreknowing anytime you go into the bank it's going to take 20 minutes everytime.

Help me understand something..... At US bank in Simi Valley Ca if you deposit over $2500.00 in cash…read moreyou get charged a percentage of any cash amount you deposit into your business account. They're penalizing us for depositing cash. They're literally stealing money from me. Apparently we went over the $2500.00 limit and got a service fee (not a flat fee but a percentage of the money we deposit each time) for it deducted from our bank account. They took money out of our account because we deposited cash. And it's not a one time fee it's every deposit after you hit that $2500 limit WTH?? What banks don't penalize you for depositing cash???? I'm done. I asked US bank if they understood what a bank does -they take our money cash check or charge and they put it all in a little account for us. The teller could not even explain why just kept telling me every bank does it. They're horrible- you wait in line for up to an hour to make the deposit and they only have 1 teller who is brand new and all of the other people just sitting there doing nothing. I just can't anymore. Do NOT go to US bank they steal your money that you worked for. Their customer service is a joke.

The branch is super clean, and Chris was absolutely amazing with helping me refinance my auto loan…read more 10/10.

Premier America credit union updated a perfectly good bill pay system. which really and truly…read moresucks. Why do companies have to screw up a perfectly good system?? After numerous attempts at trying to pay my bills They sent me a letter apologizing for the inconvenience of my attempting to use it. Today on6-8 it's still not working? I have been with them for over 45 years! Looks like I may have to switch.

I've been doing business at this chase branch since I moved to wood ranch. I've had no issues…read moredepositing or withdrawing money. The only hiccup I ran into was when "covid" masks were being enforced to everyone. I still went in to do my. Business with no mask because there was no mandate required just businesses not understanding that the people dont have to wear them. So I had a male worker behind his safety glass give me a little attitude thing about it and I just kept doing my business with another lady at the window. I recently went in there with my fiance to open a new checking account. We were greeted by michael before we even got to his desk and he asked if he could help out with anything. He was super helpful with options and willing to answer all questions. Good service man! There was another time when there was one teller at the window and the line was getting kind of long and I could see the manager on the phone in her office. Idk if it was business or personal, but regardless she got off her work phone and came out to help assist people in line who maybe didnt need to go to the window. I thought this was another good move for some good customer service. People in reviews complain about service, but I have never had an issue and people complain when things dont exactly how they want. Dont let the negative reviews keep you away from this location.

Worst branch ever, I called 26 times throughout the day to call and ask about foreign currency…read moreexchange so I could order some euros, and literally no one picked up the phone in an 8 hour work day makes you wonder what they are even doing there. Pathetic