I am writing to express my utmost frustration and distress regarding the way Ventura County Credit…read moreUnion has been handling my credit account. I feel that I am being racially discriminated against by Susan Marshall in Collections, as my credit has been wrongly reviewed and reported. Despite being assured that my payments would not be reported, I have diligently made four payments only to find that Ventura County Credit Union continues to report that I am not making payments. This misinformation is affecting my credit score significantly, as this account is currently the only negative item on my report. Additionally, in 2018, my account was sold to a collection agency. After arranging to pay off the debt with the agency, the account was mysteriously transferred back to Ventura County Credit Union, creating further confusion and turmoil. Not only have I been misled about the reporting of my payments, but every attempt to dispute the inaccuracies has been met with negligence and further misinformation from Ventura County Credit Union. Despite providing documentation that clearly shows discrepancies in their reporting, the credit bureaus are not properly investigating the matter and are inexplicably ignoring the evidence I have provided. This ongoing ordeal has taken a severe toll on my mental well-being, as it is hindering my progress in improving my credit and achieving my financial goals. I am in desperate need of assistance to rectify this situation and ensure that my credit is accurately reflected. I've also had a documentation showing that I have been making payments along with the dispute confirmation from Equifax that Ventura County credit Union answered to and sent false documentation saying that I only made one payment which is actually two payments that they combined. All along this account is closed and it's a charge off but on the documentation, you can see how they charge me 30 something dollars interest every month for charge off account. Why would the company have so much interest in destroying someone's life or Credit? What would be the reason? I have plenty of documents to show how evil the collections manager Susan Marshall has been towards me. Sad to say I can't get No one to give me her up line or supervisor info.

First time for me to go inside this branch. Dear Hubby does most of the errands, including…read morebanking, while I am working during the weekdays. We had gone out together on a Wednesday afternoon to run some other errands and stopped in to take care of a few items. I'd had an ATM card go missing; learned it was because they hadn't updated my address (even though they updated the overall addy on the account, and for DH, but not for me??), so the renewal card went into the ether or an old address. They were able to print a new one right in the branch. Yay! I also needed to sign to be joint owner of a newer account, and the customer service rep was able to take care of that, too. The branch office was pretty deserted at 3:00 on a Wednesday. It seemed they had a lot of employees working and not that many members to serve. They play upbeat music; kudos to whichever service they use for their selection. No sleepy elevator tunes, but not obnoxiously loud, either. The facilities are very clean - floors, desks, tables, chairs. That's a plus. Since they're close to the freeway (and bank robberies are evidently a SoCal thing), they have a security door lock system when going in and out. Not something I'm used to, but it makes sense in this crazy era in which we live. The rep who worked with us was efficient, but not overly friendly. When we thanked them for handling our requests, there wasn't a response. Normally you'd expect some kind of an acknowledgement, i.e., "Thank you for being members", or something of the like. Oh well, just a reminder to me when I'm speaking with a client to let them know that my company appreciates their business! Always lessons to be learned when out & about in the world TCB.

They have that old Towne feeling. their computers run too slow the people though try hard to make…read moreyou happy.

Now charges fee for use. $3, so I passed. Is this the new standard for credit unions?read more

Last week, I went in branch to perform a transaction related to a check I had drawn from Bank of…read moreAmerica. The service representative (Keera) noticed an error that both B of A and I had missed. She and the other rep (Serenity) dealt with it quickly, professionally, and painlessly. I've never had anything but great service in my 20 or so years of using this branch.

I was out on hold for 27 minutes. The person on the phone was rude and impolite. The person is…read moreMarlene in customer service.

5-Star Review -- Comerica Bank, Westlake Village…read more Comerica Bank in Westlake Village is the definition of true relationship banking. From the moment you walk in, you are treated like more than just an account number -- they take the time to understand your financial life, your priorities, and your future goals. My personal relationship banker goes above and beyond -- not just opening accounts or processing transactions, but actually acting as a trusted advisor and "accounting country banker" for my long-term plans. Every conversation feels intentional, helpful, and focused on building a better financial future. If you want a bank that invests in you as a person, not just a customer, this is the branch to go to. Thank you to the Comerica Westlake Village team for raising the standard of what banking should feel like.

Great and attentive customer service. They always have a smile to greet you when walking in. They…read moreare very patient with my elderly Mother.

Brianna of US Bank is outstanding. She works right along side her employees to make sure her…read morecustomers give the best customer service and even follows up on concerns. She is the best supervisor with a great team.

Love this branch! I drive to this one over the one closest to my home because the people who work…read morethere are wonderful. They make everyone that enters feel welcomed. Highly recommend!

Get rid of Susan Marshall who thinks she's can destroy a black man's life and because she in a high…read moreposition. They are falsely reporting things to the federal bureau to intentionally keep me from prospering in life. Sad thing is I don't know why. I'm making payments and they refuse to report them and she's telling me she's only going to report what I either pay off completely the account. Which will still never show that I've been knocking this debt down. They want will leave me with a 76 month no payment on my credit. Below the numbers on this charged off account will show that they're intentionally running my credit in the ground.

So dissapointed in the professionalism of the ventura location, Susan Marshall has done nothing but…read moretry and threaten me when i'm even a day late on something . I was locked out of my mobile app because I purchased a new phone and she wouldn't respond to helping me out with it until I threatened to complain. she is extremely rude over email and I will be making a complain through corporate .

I'm gonna do this review a little bit different than I normally do. It's hard sometimes to do an…read moreestablishment such as a bank.. So personally, I look for cleanliness and service and other service needs that fit what I need nothing more nothing less. I'm sure you've all seen the commercials about a bank advertising no fees at first I will. I was a little apprehensive. How can a bank not charge fees for the service and why should they? It's our money right? Why should a bank charges a monthly service fee for the last 25 years I was with a bank and I said to myself why am I paying a service fee every month and yet when I want something done, I have to make an appointment to go in. That was the last straw.. So I left my bank that I had been with for 25 years f I've been in this branch now probably five times in the five times since I opened the account. So the review was due. Bottom line again why should we pay fees for a bank to protect our assets and most of our money? Their function is to provide service to the best of their ability that meets our needs and not the banks needs.. So I want to give thanks to one of the employees by the name of Nicholas, very knowledgeable, professional, and most of all the service that he has provided for me each and every time that I've come in Thank you! See you soon

If I could give this company a negative 10, I would! This is…read moreBy Far the worst financial institution I've ever dealt with! Not only do they not care about their customers, but if they pretend to ,and offer any kind of a hardship program, it was not only lousy, but an absolute disrespectful,cheap,ridiculous, unhelpful , slap in the face! Then to add more crap to the pile , of shit they offer, they report false and inaccurate information to the 3 major credit bureaus even though everything they asked/required, was done correctly and on time! My loan with Bank of the West was purchased by BMO, If I knew this would happen, I NEVER would've taken the loan I got! I HIGHLY discourage anyone, everywhere, that need to finance a purchase, To be smart and Steer As Far Clear of this P.O.S. company as possible!

The friendliest Bank I have ever had the pleasure to deal with. Although my original branch was in…read moreWest Hollywood (they were great too) this branch greets you with a friendly smile and anything requested is never a problem. As a business customer they have my highest rating.

This review is based on a long -term banking relationship with CNB, though not often at the…read moreWestlake Village branch. Most recently, and for the last ten years, have had the pleasure of doing business at the Summerlin, Las Vegas office, and found everyone helpful and very personable. My only complaint, and I was half joking, was that the branch office was sooooo... quiet! Needed music of any type. They did eventually make that change, though I'm sure not because of my comment:-))) My recent relocation will now bring me again to the Westlake Village branch, and I look forward to getting to know the people there.