I could not be happier with this bank! My husband and I have banked at First Citizens for over 17…read moreyears mostly at the Matthews branch. Last week the bank called to warn me that a credit card payment would not clear due to lack of funds in a business account. They assisted me with a transfer of funds to cover the payment in order to meet the 2 pm. deadline. They ultimately saved me a service charge of $36. I was very grateful! We have had a few other quirky situations with kid's in college and living out of state and I could call and get answers to my questions/problems. We have two business accounts, HELOC account and a joint checking and I will never leave First Citizens. We have banked at the big name banks and the turnover and personal service has never been there! You will always get a smile when you walk into First Citizens and I guarantee they will learn your name if you go regularly. Thank you for all you do!

I truly wish that Yelp would allow their users to hand out zeros. This 1 star is truly giving them…read moreany kind of hope of being good, when they are simply terrible, unprofessional and downright useless. This branch along with the bank have offered me nothing short of the worst experience that I ever had with a bank. Not only did they completely messed up my account, they simply dropped the ball in every aspect of that situation. From changing their stories as to what happened to it went from the teller giving my money out to someone else to "they had no clue as to what happened" to later they place it on someone else's account to literally leaving me without any money in my account, and later trying to forced me to accept that their mistake is something that "usually happens". I can't describe the level of ineptitude that they run in this company. The icing on the cake? My account gets terminated, because the manager of the branch was upset that I did not allowed him to lecture me on the phone as to how I should feel when their employees are incompetent of doing their job. Here's a tip people: Don't place a complaint. IF you decide to do so, they will simply turn it against you, protect themselves, and they will make sure they'll get rid of you. After all, they are looking out for one thing and one thing only: Themselves. They aren't looking out for you or me, they are looking out ONLY for themselves. Anyway, I should've left a long time ago. After all, this is the same branch that every time me or my wife would come in to asked questions, they were simply rude and dismissive. Matter fact, I never fell that I was ever welcome. Even if I was nice, their attitudes were snobbish to say the least. Today I'm with a different bank, who offers me a lot of services, protects my account as they should and most importantly, they make me and my wife feel welcome to their bank, as if they are genuinely happy to see us. That's why, I wish I could give this branch and First Citizens a ZERO, because giving them a 1 is an understatement as to how terrible they are.