When it comes to customer service, Uwharrie Bank has a lot going for it. The tellers are…read moreexceptionally friendly, remembering your name after just a few visits, while still maintaining professionalism. Caitlin B. is especially good at her job, always working with efficiency and good humor. There is NEVER a wait at Uwharrie, whether at the drive-thru or at the teller. Also, when my debit card was stolen, I had a new one in-hand two days later, without even entering a branch to report the theft, activate the card, or set up my pin. One of the reasons I use Uwharrie Bank is their commitment to the community. The bank is always sponsoring events and supporting local initiatives--support local so your money stays local!! Uwharrie Bank is a North Carolina Bank, and it only has one location in Concord, which obviously gets frustrating when you are across town. Additionally, the location is not open on Saturdays (although they have extended Friday hours which is helpful). None of this is surprising for a local bank, but it is the reason why I gave Uwharrie Bank four stars.

The customer service at this bank is second to none! They really strive to provide a service to…read morethis community. The tellers are friendly and call you by your first name and are very knowledgeable. The customer service representatives also do a great job. They look for irregularities among your accounts and personally contact you if they foresee a problem. They have really good mortgage rates and assist you with obtaining a loan.

WARNING!! First Citizens Bank website is NOT secure! I tried to log in to my account on my…read morelaptop. The site asked for User ID and Password. I entered this and then it asked for my phone number. I entered my phone number and a message popped up saying "we are calling you. Answer your phone." I was getting a call from Glendora, California. I answered and a man with a strong accent said he was calling from bank security about suspicious activity in my account. I hung up and called my closest branch and told them what happened. They told me to bring my laptop to the branch to show them my log in screen. I carry my laptop to the branch but it showed no internet connection. They said they don't have WI Fi! Why did they have me bring my laptop in? They then said I need to take the laptop to Best Buy to clean it. They locked me out of my account. I drove to Best Buy and the young woman said that it would be $250 to clean my two week old laptop but after hearing what happened, she said this is totally the fault of the bank for not keeping their log in screen secure. I called the branch and was told they would call me back. No call. The customer service number tells me they cannot let me access my account until I have my laptop cleaned. THEN, my phone rings and it is Glendora again. I told the man that my branch is working on the problem. He became very hostile and said "Your branch can do nothing! We are Headquarters! We control your account!" I hung up. So, I cannot access my account because First Citizens cannot keep their login screen secure. I am NOT paying $250 to get my laptop repaired due to First Citizens incompetence!

I just had to take a moment to reach out and compliment Yvette for taking the time to call me and…read morestraighten out a payment that I processed from a wrong account while in the process of switching accounts. She caught the error while it was still pending, and saved me a lot of stress. It is rare to see a bank provide this sort of individualized customer service these days. I am incredibly grateful. My sincerest thanks for going above and beyond!!!

This location should be shut down due to extremely poor incompetent customer service. I have yet to…read morecome in contact with anyone who can actually answer questions at this location. Horrible customer service and extremely rude people.

Great customer service. From wire transfers, to withdrawing money, and opening new accounts, my…read moreexperience has been really good! Employees are friendly and professional.

Every time I come to the drive thru there is a wait!! And I will be the only customer!! HORRIBLE…read moreSERVICE!!! I always try to give this location the benefit of the doubt but yet it has not improved!!!

Well that was a waste of time. I have had an account at Wells Fargo since I was 14. I went there to…read moreget a application that needed my wife's signature notarized. After sitting there waiting for a half a hour an employee came out and told us he wouldn't notarize it because she didnt have an account with them. I have the account and it was my application. He didnt even ask what we needed notarize. He just acted like he didnt want to do it. I guess it was too close to closing time to be bothered with that. I feel it may be time to find a new bank that cares about there account holders.

This is the WORST bank to ever go to. There is a looong line and there's no sense of urgency at…read moreall!!! No one has greeted anyone. No one has thanked us for our patience. Upon talking to another patron a short lady with glasses and locs whose name is Camille interrupted our conversation and chuckled to her colleague that WE the customers need to tell them to hire more people. The two of them then laughed as the patron and I looked at one another. We were in SHOCK!!! I WILL BE WRITING TO THEIR CORPORATE OFFICE REGARDING THIS INTERACTION. While up at the teller window the young lady named Camille then threw snide comments. IF UNPROFESSIONAL WAS A PERSON!!!

I was taken care by Philip Lawry, he made my experience of opening my New account with Bank of…read moreAmerica, very easy, enjoyable. He was very friendly and he was very patient eventhough I had many questions, he was very Knowledgeable. Definitively Bank of America need more employees líke Philip.​

I walked into TD Bank only to that there's a new way of banking. The manager (Ryan) asks you what…read moreyou need then you take a seat in the "Lounge" waiting area (instead of waiting on a line). Once a banker becomes available you go to the Pod for a seat and they are also seated. So this Personalized banking is in place, because all of the bankers are trained to take care of your needs. Matt took care of me today and he was very efficient. This is still my favorite Charlotte branch.

Amazing free financial seminars. Beverly and Dominique were very informative and helpful. I trust…read morethis bank with navigating my journey getting out of debt and financial freedom. Thanks Beverly and Dominique.

My God, what a bad experience I just had in this place. I made an appointment to open a business…read moreaccount. The representative treated me very racist, my brother and I are American citizens and we had to leave without being able to open an account. I have been in this country for over 19 years and I have never been treated this way, this is unacceptable

I walked into this branch at 12 noon of 06/24/2022 to open a team member savings account. I skipped…read morelunch for this. Personal Banker Shumbriar told me there was no banker at this branch who could open a savings account for me and I would have to go to a different branch. I told her that was "disappointing to hear". She turned around and walked away. I'm ashamed of the service my own company offers here! If I could give this branch 0 stars I would.