What an outstanding service & business model…read more You don't make an appointment you just show up & take a number & they process your review while you wait! Brandi took great care of me & did a great job. I would highly recommend this local family owned & operated business in Fort Mill

Ward's Tax Service is a family tradition. They have prepared my parent's taxes for years and now my…read morefamily. Today was a remarkable experience. The representative that worked with me compared several options to lower my tax bill. She provided thoughtful guidance on how to reduce them the next year. As long as the Ward family is preparing taxes, I'll be there.

Valerie was very friendly, knowledgeable and responsive in helping with my family's home & auto…read moreinsurance needs.

Would not recommend. Valerie was absolutely NO HELP whatsoever. First of all, called 3 times with…read moreno answer, emailed...NO answer...finally got a hold of her, she seemed more annoyed to do her job than pleased to help. Absolutely would not recommend. You would assume that you go to an insurance agency thinking they will be there to answer your simple question since they are the professionals and guide you in the right direction....so think twice before contacting them.

Until last year, I got great service from this agency. Starting this year, the sum total of it was:…read more (a) "Im new: I dont know"; (b) I dont have that information: go to the state farm website"; (c) No one is here, I can connect you to voicemail I changed agents. I wrote this on google and then Ms Allen responded by complaining I was being "abusive" So, in addition to terrible service, I see that Ms Allen cant deal with customers who have written precise descriptions of what they experienced at her agency (and who actually bothered to note that they got good service till a year ago). So Ms Allen's response to complaints about poor service is that it is abuse. You can see the level of "service" in her response. STAY AWAY

I do not recommend working with this agent. Both her and her coworkers were very rude, when I…read moreinquired about billing. When asked for a breakdown of the payments/charges, it did not make sense. I did not agree with their computation and put it all into writing. I asked for a better explanation so that it would make sense to me and they said that is the best that they can do. I requested to speak to Emma directly, which is the first time I have ever spoken to her and she very curtly advised that she doesn't do billing and can't provide a better explanation. Terrible customer service, rude staff and unable to assist. FIND LITERALLY ANYONE ELSE! Update: I called the corporate office (800 number, NOT Emma's office) and within 2 minutes, George was effectively and clearly able to explain to me exactly how they came up with the numbers they had.

Not an ideal experience. Started out good but went south when I inquired about lowering my coverage…read moreand premiums. Switched to another agency for less money and better customer service..

Tired of dealing with the Progressive-ly increasing rates of a certain other company (hint, hint),…read moreI was recommended by my friend to investigate Pruitt Insurance shortly after I moved to Charlotte nine years ago. Anne and Drew Pruitt are a fantastic husband and wife team that welcome clients in as part of their family. I have had a few minor traffic infractions. And while most of the time, your insurance agent is the LAST person you want to find out, they are usually my first call. They helped me keep my premiums low and were quick to offer me discounts when enough time had past. I also have them for my homeowners insurance and they were very calming and reassuring when my home was burglarized last year. They greased the wheels on all the paperwork in order to get my claim check as fast as possible. They represent a number of carriers that will meet your needs.

Whatever you do, DO NOT GET INSURANCE WITH THEM. We went back and forth of me needing a NC drivers…read morelicense and I got it to them by the date they asked and something happened with their communication and they said they didn't have it, which I have proof of. They cancelled me wrongfully while I'm in a brand new car. Then they sent me to collections for the remaining policy amount when THEY cancelled ME WRONGFULLY. $770 to collections when I did nothing wrong. Their communication is horrible, they said they would call me back about this and never did then I got a letter in the mail from collections! Save yourself, if I could give 0 stars I would.

Chris at AAA in South End was hands down the best customer service I've ever had while getting my…read morecar serviced! He made sure all my standards were met, and in a very timely manner. I was in and out in less than an hour. Very respectful young man, and I definitely recommend him if you're in the area!

The staff at Ken Adams Accounting has taken care of my bookkeeping and tax preparation needs for…read moreover a decade and I have been consistently happy with their professionalism and thoroughness throughout. I wouldn't go anywhere else!

Have had nothing but a great experience! Ken and his staff are top notch! Highly recommend!!!read more

Good customer service. Quick service. High standards. Nice reception. Clean place. Willingness to…read morehelp customers.

This is a nice, new location in Mint Hill. I have yet to go inside, however. I do my banking here…read moreafter hours at the ATM, which offers a lot of nice options. No envelopes are required for any deposits; you can insert a stack of checks or a stack of cash, and the friendly robot counts it for you. Hooray! The only confusing thing about this location is the fact that there are multiple entrances and what resembles a moat around the entire place. Use the second entrance if you want to use the ATM or drive-thru banking.

Great customer service from this family business. Karen and Stephen go above and beyond to help…read moretheir customers. They will help you find the right insurance for the right price.