Great employees. Always very helpful. Later hours than most banks. Never have to wait to long here.read more

Odd review for me - who writes a review about a bank? No one, but me and the three other people…read moreposted here. lol I'm motivated to write because of our experience with Santos Fernando Aloi. We went in for a home equity loan and had spoken with some random person on the phone. They'd assured us that our current loan would be closed out, paid off, and a new one opened in its place. Didn't happen. When we went into sign with Santos, they'd just extended the current line. We didn't realize it would mean much, so we didn't care. But Santos said we could get a better rate with the original plan. So, he took the time to explain that and work with us over the course of a couple of weeks to get the loan type and amount that would get us the best rate. He didn't have to do that. He could've taken advantage of our naïveté and coasted through doing little work. Instead, he chose to make his job harder to give us quality service. You don't see that kind of commitment very often anymore.

this branch has terrible service. I waited over 15 minutes just to have Patty there lie to my face…read moreand say she can't give Me any money and can't cash my Check. The Mission Viejo office should be closed permanently. So i just went to another branch and they happily cashed my check. What a waste of time to put a bank that is useless. Hope they close that office . I had to put one star but you deserve none.

Terrible customer service they don't know what they're doing patty is the worst manager and sanam…read moreis Rude has no idea what she's doing they make mistakes and point fingers at the customer and don't want to take responsibility

Creepy bank, rude people disgusting customer service. Felt like I was doing something wrong by…read moreasking to cash my own check. Only Rob and Dulce are decent people here. Stay away from this branch, go to a upscale neighborhood to be treated with kindness

This review is for Johnny! I came in because I needed to verify a new credit card. 5 stars to…read moreJohnny for all of his help. He made so many phone calls and was so pleasant while helping me unblock my card. A star off because of the tedious process just to get my account verified. I've never had to do this and it was a lengthy inconvenience.

A Formal Review for Andy F. at this location...(managers take note)…read more I have been a customer of both Chase, and Washington mutual (bought out by chase) for over 15 years. Never in my time have I dealt with someone as personable, caring, or delightful as Andy F. He thinks outside the box, offers solutions beyond what is required, and is as caring as they come. If you have an issue or need a good banker, see Andy, there is no one better. Banker for life, as long as I live here and he's at that branch. There are a lot of bad reviews for this branch, but it is my favorite branch. Main manager is kind but slightly reserved, tellers are wonderful and friendly, and Andy creates a contagious energetic positive atmosphere than transcends to other staff members. If they are busy, it is just the wrong hour, usually theres at least two bankers for bigger issues, and usually free unless you come at rush hour. Thanks for the exceptional service Andy!

Screw these people. My car broke down and I asked if I could use the restroom. I am a Chase…read morecustomer. I have three accounts with them. I will be closing all of my accounts, these people are worthless. They wouldn't even let me use the restroom while I was in. Horrible people.

Nathan is exceptional, very attentive very professional took care of all my needs and even got me a…read morebottle of water. I recommend the Mission Viejo branch to everybody and see Naethan.

Horrible horrible customer services as a company. I travel to the border they did not autorice my…read moretransaction I was trying to pay to the dentist so I call them. 99% of time they do not answer the phone or call back I was beyond embarrassed I had the funds and the bank did not approved the transaction I call them Multiple times they did not answer the phone and did not return my phone call is not the first time so after 20 years as a good customer I will close my account for good. You save money with fees but customer services is horrible. I want to Rate them minus ~5 stars

You would not think there would be a difference between Wells Fargo branches, however, there is…read more People make the difference. Twice I have gone to the Ladera Ranch branch and have been told that my deposits, which were over $10,000 had to be held. Half available in a couple days, and the other half in a week. Pretty ridiculous for a long-time account holder and a check from a recognized bank. So I go to this one in Mission Viejo, they get my funds available the next day. All of it. Took some research, there was a manager and a teller that worked to clear it, but they got it done. Extra effort - it makes people happy.

I honestly don't know why I even opened an account with Wells Fargo…read more I came into this branch simply to purchase a cashier's check using MY OWN MONEY from MY OWN ACCOUNT. Somehow, their "computer" flagged the transaction as an error and possible fraud. The teller told me the only person who could override it was the manager--but apparently the manager was on lunch. Mind you, it was almost 4 PM and the branch was closing in about an hour. Who takes lunch an hour before closing when they're the only person who can handle situations like this? What really frustrated me was the fraud accusation itself. How exactly is me purchasing a cashier's check with money already sitting in my account suspicious? It's not like I walked in trying to cash a questionable check or deposit money from an unknown source. I was trying to access and use my own funds. I was so frustrated that I personally called Wells Fargo's fraud department, put them on speakerphone in front of the teller, and had the Wells Fargo fraud representative confirm that there was NO fraud issue showing on their end. And somehow, that still didn't resolve it. When the manager finally returned, he started asking me questions about where I worked, why I was in the area, and other questions that seemed aimed at figuring out why the system might have flagged me. Look, I'm no Sherlock Holmes, but are we serious here? I'm purchasing a cashier's check. With my own money. From my own account. Instead of getting even more upset, I bit my tongue, answered the questions, finally got my cashier's check, and left. The entire experience was unnecessarily frustrating, embarrassing, and ridiculous. This branch was an absolute joke, and unfortunately, the experience reflects poorly on Wells Fargo as a whole. I'll be sticking with Chase.

I stopped by Schools First Federal Credit Union to handle a transaction this morning. The facility…read moreis always clean and well maintained. I was greeted upon entry and waited in line for a financial representative. I was in line less than 2 minutes and was then greeted by Jan. Jan is a wonderful individual and wished me a happy early birthday. We visited while completing the transaction and I can say the staff at this branch are true professionals, kind and efficient. I so appreciate this financial institution as they focus on stellar customer service. It truly feels like a community partnership and family when visiting the branch and taking care of business. Highly recommended

I am always acknowledged when I walk through the door and they are willing to point me in the right…read moredirection or answer questions when I have them. Super friendly group of people. I love this location and all their services. They have made my life so much easier by educating me on financial issues.

I always receive prompt efficient service at Schools First. The staff are all very pleasant and…read morehelpful.

What an absolute disappointment from this branch. I deposited cash into the ATM and it…read moremalfunctioned, taking my money without properly crediting the deposit. The branch had to open a case to investigate the issue, but a week has now passed and I still have not heard from anyone regarding the status of my case or the return of my funds. What made the experience even more frustrating was how my concerns were handled. Rather than feeling like a valued customer whose money had been taken by a malfunctioning ATM, I felt as though I was being treated like an inconvenience for raising the issue. I understand that technical issues can happen but the lack of communication, follow-up and customer service is extremely disappointing. Customers should be able to trust that their money is secure , if something goes wrong, the bank will take the matter seriously and work promptly to resolve it.

Kudos to Jake today for his adept and expeditious handling of an over-the-counter withdrawal and…read moretwo deposits and providing requested copies of pertinent documents, all done impressively with the utmost courtesy and a credit to Schools First Federal Credit Union.

Good location and helpful associates. I needed to grab a cashiers check and had some basic…read morequestions relating to loans, and they were honestly very helpful with explaining where to find certain information on the app, as well as my options. The cashiers check process was also pretty straightforward and I was able to get in and out within 10 minutes without even setting an appointment. I think a lot of other banking institutions are moving to a model where there is less interaction with the associates and more electronic transactions, but it seems Schools First at least has a system in place that allows for the people interaction part and great customer support. It kind of reminds me of AAA, except AAA has ridiculous wait times for their in-person support.