Great employees. Always very helpful. Later hours than most banks. Never have to wait to long here.read more

Odd review for me - who writes a review about a bank? No one, but me and the three other people…read moreposted here. lol I'm motivated to write because of our experience with Santos Fernando Aloi. We went in for a home equity loan and had spoken with some random person on the phone. They'd assured us that our current loan would be closed out, paid off, and a new one opened in its place. Didn't happen. When we went into sign with Santos, they'd just extended the current line. We didn't realize it would mean much, so we didn't care. But Santos said we could get a better rate with the original plan. So, he took the time to explain that and work with us over the course of a couple of weeks to get the loan type and amount that would get us the best rate. He didn't have to do that. He could've taken advantage of our naïveté and coasted through doing little work. Instead, he chose to make his job harder to give us quality service. You don't see that kind of commitment very often anymore.

this branch has terrible service. I waited over 15 minutes just to have Patty there lie to my face…read moreand say she can't give Me any money and can't cash my Check. The Mission Viejo office should be closed permanently. So i just went to another branch and they happily cashed my check. What a waste of time to put a bank that is useless. Hope they close that office . I had to put one star but you deserve none.

Terrible customer service they don't know what they're doing patty is the worst manager and sanam…read moreis Rude has no idea what she's doing they make mistakes and point fingers at the customer and don't want to take responsibility

This review is for Johnny! I came in because I needed to verify a new credit card. 5 stars to…read moreJohnny for all of his help. He made so many phone calls and was so pleasant while helping me unblock my card. A star off because of the tedious process just to get my account verified. I've never had to do this and it was a lengthy inconvenience.

Creepy bank, rude people disgusting customer service. Felt like I was doing something wrong by…read moreasking to cash my own check. Only Rob and Dulce are decent people here. Stay away from this branch, go to a upscale neighborhood to be treated with kindness

A Formal Review for Andy F. at this location...(managers take note)…read more I have been a customer of both Chase, and Washington mutual (bought out by chase) for over 15 years. Never in my time have I dealt with someone as personable, caring, or delightful as Andy F. He thinks outside the box, offers solutions beyond what is required, and is as caring as they come. If you have an issue or need a good banker, see Andy, there is no one better. Banker for life, as long as I live here and he's at that branch. There are a lot of bad reviews for this branch, but it is my favorite branch. Main manager is kind but slightly reserved, tellers are wonderful and friendly, and Andy creates a contagious energetic positive atmosphere than transcends to other staff members. If they are busy, it is just the wrong hour, usually theres at least two bankers for bigger issues, and usually free unless you come at rush hour. Thanks for the exceptional service Andy!

not good-I was looking for Sami and was told he was at Alicia branch though I worked with him on…read moresaturday on crown valley branch. After getting through the automated picket it said basically too busy and call back later and disconnected me...terrible

Horrible horrible customer services as a company. I travel to the border they did not autorice my…read moretransaction I was trying to pay to the dentist so I call them. 99% of time they do not answer the phone or call back I was beyond embarrassed I had the funds and the bank did not approved the transaction I call them Multiple times they did not answer the phone and did not return my phone call is not the first time so after 20 years as a good customer I will close my account for good. You save money with fees but customer services is horrible. I want to Rate them minus ~5 stars

Extremely disappointed with the mortgage underwriting team at OCFCU. Despite providing clear…read moredocumentation and citing specific Fannie Mae guidelines (B3-3.7-02) regarding business cash flow, the underwriting team ghosted me for a week, and their manager Monica Partida refused to apply standard industry add-backs, resulting in a wrongful denial. OCFCU went back on their word after I was promised by my loan officer Jennie Jacobson. that OCFCU would apply standard industry add-backs to my income. While she promised to use standard industry add-backs to secure my application (and Hard Credit Pull), they then fundamentally changed the "rules" during underwriting to deny the loan. Indeed, the entire culture at OCFCU is decayed with failed communication at each level. Even after escalating my credit appeal to the executive board, I was ghosted for two weeks with zero accountability or rebuttal. The executive board (Kathy Jumper, Donald Carazo and Jeff Harper) never sent me a single message acknowledging my escalated complaint and appeal. My appeal was affirmed and singed by OCFCU fourteen days after the fact and coincidentally the very same day I told them: "Too late, I will be publishing my bad experience with OCFCU online." Although, instead of simply emailing me an update, they claimed to have snail-mailed me the response to my appeal--nothing was ever received in my mailbox. If you are self-employed or have a complex income, save your credit score and go to a lender that actually understands modern secondary market requirements. UPDATE (May 13, 2026): After escalating this matter to the Executive Board and the NCUA, the Chief Lending Officer Jeff Harper personally intervened to make right on the misrepresentation of underwriting standards. The Credit Union has since facilitated the removal of the hard credit inquiry. While I appreciate the eventual accountability from leadership, I do believe the initial process for self-employed members remains flawed. 3 stars for the resolution, 1 star for the experience.

Horrible experience! Sitting there for 1 hr, watching staff walking around, chitchatting with each…read moreother, laughing and ignoring customers waiting for help! Such a Wonderful customer service!!!

Wells Fargo's new website SUCKS!!!! i had scheduled a payment and changed my mind about the amount…read more THERE IS NO WAY TO ADJUST IT MYSELF. i had to call customer service to get it done and he said he wasn't sure if it could be done! I've been with this bank since before it became Wells Fargo...48 years! service continues to decline.

I stopped by Schools First Federal Credit Union to handle a transaction this morning. The facility…read moreis always clean and well maintained. I was greeted upon entry and waited in line for a financial representative. I was in line less than 2 minutes and was then greeted by Jan. Jan is a wonderful individual and wished me a happy early birthday. We visited while completing the transaction and I can say the staff at this branch are true professionals, kind and efficient. I so appreciate this financial institution as they focus on stellar customer service. It truly feels like a community partnership and family when visiting the branch and taking care of business. Highly recommended

Corey is an exquisite human being. He helped us close out my late brother's accounts and gave us…read morethoughtful guidance, direction, and positivity. We really appreciate his thoughtful care.

Finally opened my account! Carissa was awesome. She answered all my questions and if she didn't…read morehave it she found it! I didn't walk out wondering anything or forgetting to ask because she handled it all. It was as smooth as can be. My brother and I walked out and both agreed that was a great experience. Danny the manager came over to introduce himself and asked if I needed anything and wanted to make sure we were happy with it all and truthfully I would probably just come visit to say hello!

I've been with SchoolsFirst a long time now (over 30 years), and I have to say that I am extremely…read morepleased with them. I've had memberships in several other credit unions, but SchoolsFirst definitely stands out. Every dealing I've had with them has been pleasant. They genuinely seem to care about their members, their rates are always competitive, and they have quite a few good products to offer. They're my goto financial institution, and I'm glad after all these years that I have been able to rely on them.

Good location and helpful associates. I needed to grab a cashiers check and had some basic…read morequestions relating to loans, and they were honestly very helpful with explaining where to find certain information on the app, as well as my options. The cashiers check process was also pretty straightforward and I was able to get in and out within 10 minutes without even setting an appointment. I think a lot of other banking institutions are moving to a model where there is less interaction with the associates and more electronic transactions, but it seems Schools First at least has a system in place that allows for the people interaction part and great customer support. It kind of reminds me of AAA, except AAA has ridiculous wait times for their in-person support.

Ileana was very helpful and knowledgeable she made everything smoooth and easy been here many times…read moreand always a great experience but Ileana went above and beyond THANK YOU for the assistance, help and information..