This is the bank to go to! Just moved to the area and Malorie, Dee and everyone at the bank were so…read morewelcoming, so helpful, and made the task of switching banks, simple. They treat you like family... who doesn't love that? 5 stars- no joke

I utilize the services of Fidelity Bank as a trustee of a non-profit organization. I recently went…read moreto open a business account with Fidelity as I was able to experience their professionalism and low/no cost business checking. The staff are ALWAYS friendly, and helpful. I have never been to the location in Wake Forest, where I have not been greeted in a genuine and positive manner. This branch is literally a breath of fresh air. The process of opening an account is seamless, easy as pie. I received my products quickly and have been happy with the smooth transactions thus far.

First time visit to a Fifth Third was yesterday and I'm incredibly impressed! I met with Maurice…read moreFisher to discuss opening up a promotional account. He was so pleasant, informative and patient! It was actually fun talking with him...never thought I'd say that about a bank experience:) The promotion was excellent and simple. Easy to open the account. It's difficult to find the combination of brick and mortar, flexibility and good returns, but I felt good about this promotion meeting my needs. If you haven't checked them out...I would strongly recommend.

I thought it was Wales Fargo, but that's in Scotland. Wait…read more You don't have to go too far to use Wells Fargo. Hence the lunacy of the name "Fargo." On the one hand I don't like using the ATM here to take money out of my account because there are stupid fees, because I'm with M&T Bank, which doesn't have a lot of locations down here. However on the other hand I have another joint account here with my girlfriend and they're pretty awesome. Employees at this particular location are really nice and I would give them 5 if not for the ATM fee when using a different bank account that isn't Wells Fargo.

Today, I've have been in three different Wells Fargo Bank locations but this is the one I'm going…read moreto come back if I ever need any services. The Bank Teller whose name is Lily is really nice. She made me feel welcome to the branch. Crystal is a very friendly personal banker. She answered any questions that I have professionally. They do have a great customer service team at this branch.

I applied for an SBA loan to start a business. I was approved by Fidelity Bank NC. In the first…read moreyear of business my interest rate went from 4.5% to 11.25% which doubled my initial loan payment. I reached out to the SBA officer for the bank for help. There was no help offered. I even tried to utilize the property with a different business model and was turned down because the property would have to be rezoned. Within 2 years I defaulted on the loan. They auctioned off an $800,000.00 piece of property for $362,000.00 instead of putting it on the market to possibly get a much better price. My home(which was paid for) was also collateral. They foreclosed on my home and actually declined offers from my family members to purchase the home for a fair price. I have worked hard all my life and served my country in the US Army. So much for my American dream. I lost everything. Beware!!!! They have no empathy or desire to do what's right for their customers. Shameful way to do business.

I cannot say enough great things about the employees at this branch. I literally feel like I am…read morevisiting friends when I walk into the lobby, Meg, Hilda, Emilee and Donna ALWAYS great me by name and with a warm and pleasant smile. They are knowledgeable and so helpful. They go above and beyond each and every time even asking me about my family. I am also a member at a local credit union but the attention these great ladies show doesnt compare. You immediately see the warmth and hometown difference when using a smaller, local bank rather than some of the larger, name brand banks. Thank you all for your kindness and consistency and most of all your great customer service!!!

First Carolina Bank inherited funds from another financial institution without notifying me that…read morethose funds were transferred nor received. I have attempted to contact them several times without acknowledgement but everyone seems very efficient at failing to accept responsibility and passing the buck (pun intended) even speaking to a supervisor, agent #113714 who said someone would contact me in 24 - 48 hours. Of course, that never happened even after providing me name, b-day, SSN and email address.

If you are looking for a bank that treats you as a person they know and care about, First Carolina…read moreBank is the place to go. I discovered them in 2020 when we needed a construction loan for our new house. Other, larger banks turned us down because my husband is retired and I work as an independent consultant. Jose Fuentes worked with us and the bank was willing to include our substantial retiremet/investment portfolio and the value of the house/property we lived in at the time in determining our eligibility. We received the loan, our house was built (Hayes Barton neighborhood), and I moved all our bank accounts--MMA, checking, business, etc--to FCB. I have continued to be extremely pleased with the amazing team at the Glenwood Ave., Raleigh, branch. Jose continues to assist me with banking decisions, such as investments. This is the best bank I have ever chosen!

One of the best banks I've ever had the pleasure of dealing with......friendly staff and all types…read moreof services....From business to personal accounts and loans....

This particular brach is exceptional when it comes to banks. Friendly tellers who always make you…read morefeel like you are their only customer and a manager, Luke, who take the banking relationship to a new level by being genuine in developing rapport with customers. Also located at this branch is VP James Morton, who's focus is also on building positive relationships with customers.

LOVE, LOVE, LOVE. Switched about two years ago after Citibank started laying on the fees…read more I had a linked checking and saving account in both banks. $35 transfer fee to move money from checking to savings at Citibank; $0.50 at SECU. $50 wire transfer at Citibank, $6 at SECU. Really can't beat it. Even saved on my car loan and car insurance. In addition, I've always had great customer service there and the cashpoints ATMs are all over the state so no ATM fees. Can't recommend high enough! Best financial decision I've made in a long time.

This place is a joke! You can't speak to anyone in person anymore, on the phone. Doesn't work…read morethat way now. Now, you have to wait for them to call you back. Their "new and improved" website sucks! I would highly NOT recommend this bank. Beth Wilson Raleigh, NC

This review is actually for the branch on high house but they don't appear in yelp…read more This is the center of incompetence for the universe. Expect it to take 10 times longer to do anything then at another bank. Everyone is so compartmented that nothing gets done.

Very professional financial representatives ! Offered…read moresolutions I had not thought of and careful with information and Covid guidelines !!!

Kisha was very helpful getting the necessary documents and signatures together for me this morning…read more Great people.

Some of my associations work with this bank. They are always super friendly (the tellers and other…read morestaff), quick to respond to E-mails and you can have meetings in their conference room and training rooms for free if you bank with them. They will also come pick up deposits if you're located in Wake County.

From the owner: TowneBank opened in 1999 and is now one of the largest banks headquartered in Virginia. Founded in…read moreHampton Roads, locations now stretch from the coast to Richmond and central Virginia, and in North Carolina from the Outer Banks to Charlotte. Our bankers can help you with both business and personal banking services. Along with our talented and experienced bankers, the Towne family of services includes mortgage, insurance and investment specialists who can help you with all of your financial needs. Throughout our growth, we have never lost sight of our roots: local decision-making, community leadership, volunteerism, philanthropy and a culture of caring.