I was turned down for a small business loan despite excellent credit rating. I had no difficulty…read moresecuring the loan at a competitor Bank for a lower interest rate. I've generally had a good experience banking with Chase in the past, but maybe looking to take my small business banking needs elsewhere in the future.

Martin was able to solve some problems I was having with blocked accounts. He sleuthed out that…read morethere was an old card on my CashApp account that was throwing a monkey wrench into all of my accounts so all I had to do was replace it with my current card. I'd previously been told by Chase on Slaughter that I'd have to go into a room and wait on hold -I didn't have to do any of that!! Thanks Martin!!

I've very happy with this branch. The negative reviews are from people who were inconvenienced when…read morethe bank was closed and they arrived after the posted hours. It takes time to open and close a bank. It's out of line to give a business a rating of one because you were late. MRWP. The other complaint was from someone that was asked to show identification. Seriously, you gave a 1 because of having to pull out your license? Ever heard of two factor identification?

First of all the fact that all Wells Fargo branches around this area close at 5pm is crazy. Who has…read moretime to get to a bank before 5pm on a week day? The time crunch was even more frustrating this evening. It was raining, and I was in traffic for 20 minutes with less than 2 miles between me and WF (left Westlake Village before 4:40). I finally get to the store at 4:59 and am standing in the rain. Door is locked, lights are out and the bankers are ready to head out. I look at her like "What?!" And she shrugs and mouths, "Sorry, we are closed!" What a joke. I get back in my car, check my iPhone and it said 5pm on the dot. Absurd.

This is an amazing branch where I conduct a lot of business. The team is fantastic to work with…read more The drive-through is a nice convenience, but it is more fun to go into the branch and talk to them personally as everybody is so friendly. There are rarely any waits, and if you have a problem, they are always very quick to respond and resolve it. I have nothing but good things to say about my experiences here.

Pathetic. It's Monday September 14th, they have one banker with 5 people waiting in line to be…read moreserved. I'm among the standing ones, apart from the lack of seating, the coffee is stale and guess what, the newspaper is out of date. Tell me Wells Fargo, why have I been waiting an hour and a half and not one new person has been helped, tell me this as well, why the hell do I need to read about events that took place two days ago? Is this really how this branch is being ran? I will be giving this solo banker 15 more minutes, if he hasn't finished with one person by then i'm out. And I'm closing my accounts and moving to a more reliable bank.

I will never do business with this bank again, it's not the same bank, I banked with in the past, I…read morewas denied a personal loan, even though my credit is above 750. The banking staff are rude and very impersonal, the friendly home town bank has drank the corporate tea of Bank of America.

I had a loan from this institution. I only used a fraction of the potential loan amount but they…read morecharged origination fee for the potential amount. so the effective rate was very high. i asked them to modify it but they refused. BBB will hear about this.

Called this bank to find out about their commercial real estate products. Spoke to a lady who said…read moresomeone named "Chris" will call me back. After three (3) days, nobody called so I called back and the same person said she will have "Chris" call me. Very poor service. Looks like these people don't want business. Will be glad to take it elsewhere. AVOID AT ALL COSTS! TERRIBLE CUSTOMER SERVICE.

I bank at Fost because they are the friendliest most "can do" bank anywhere! I have used several…read moreother banks in the past. They always ended up being a disappointment. Never at Frost. Always "yes we can help you with that. What else can we help you with." Thank you to Scarlet and Chad!!! If you don't have people like Scarlet and Chad helping you, you are banking at the wrong bank. Dr Dan

If you live in Austin don't bank here it's a complete dog and pony show. They have a $100 million…read moredollar building yet hire kids out of high school who pretend to be bankers. No business card , no laptop and no office was my last experience. I own my home ($800k) and my car. Sought a $9000 personal loan and was declined. I've deposited well over $130k in the past 10 months and they gladly take my deposits. Go to any credit union where you might be treated as a person not a valued Texan as they espouse in their advertising

This bank is horrible. I have been there 4 times now to cash a check for my elderly, sick…read moreneighbor, and they treat me like an unwanted customer each and every time. The manager damn near cut me off at the front door to see what I wanted! If they dont want the business, they should lock the front door. She is rude and they are slower than christmas. Absolutely terrible customer service. No drive thru either. If I could give negative stars, I would.

Absolutely appalling management. My associate (Bridget) was helpful and polite, but even she was…read morehaving trouble getting answers from the various departments she was trying to contact. But after dealing with the manager, you could not PAY me to walk into this branch again. I've had bank headaches before, but after 41 years with BofA, this one person was enough for me to say "enough." Recommendation: Any. Other. Branch.

Poor customer service. Wait on hold for 30 minutes avg. for a simple purchase dispute. Have to be…read morerouted 3 different places to make a complaint, or talk to a human. The system is not helpful & it's now been all morning that I've wasted trying to get my own money back from a corrupt system! 14 calls today to review that repeated requests have not been honored. On hold again for 28 min. Just for a supervisor to review concerns with staff. I cannot hear staff accurately as their accents are too thick. And their pronunciation is poor, using terms I don't recognize. This agency insists on cancelling my debit card everytime I call even though I don't want that & it isn't necessary. No fraud has occurred on this account since February & the new card was issued in March but they issued new card anyway. They cite agency protocol. today they cancelled again. Still on hold while I write this complaint. It's very difficult to get thru to a human & even harder to find one I can understand or doesn't argue with me.

Horrible customer service. Evidently there are banks out there who don't like it when customers…read moremake too many deposits into THEIR BANK! I was told that I'm holding up the nonexistent line of cars in the drive through. I'd prefer to put my money somewhere happy. Maybe I'm too far out there because I believe the universe is always going to give us what we put out in return, including more money. Regardless , I don't think this is a good place to invest my funds into.