OMG. This bank fined me $7.50/month for a service that I never used. They said it was easy to…read moreselect by mistake on their phone app (so why don't they fix it?). They owed me $142 for all the months they dinged me, but only credited me $30. They also are relentless in trying to upsell you their services. Almost to the point of harassment. Looks like they found a creative way to scam money without permission with the creepy app. Taking my business elsewhere. Too bad, they have a lot of convenient locations. :P So I emailed Kelsey twice with no response.... The funds just appeared back into my account. Thank you A+! Please fix your app. :)

I've been a member for 36 years. Not every experience has been stellar but overall it's been very…read moregood. It is member owned (all credit unions are) so if you aren't happy with a policy and you have the time, willingness, and energy to get involved you can contact a board member to make your opinions known. Regarding the baseball cap and sunglasses policy, I've been told the reasoning is they want to get a clear image of branch visitors on surveillance video in order to discourage/solve robberies. A teller once told me she actually gets more complaints about this policy from A+ members who work in law enforcement. Funny. That said, this is Texas afterall, where it's usually hot and sunny so most of us walk through the doors in at least sunglasses. ‍

I have gone out of my way to post a review, which I almost never do, because of how strange this…read morewas. I showed up today to cash checks (my employer banks here), and despite a long wait with no one else in line, I was patient. It took awhile to cash them but I get it, it happens. Finally the money arrives and without counting I put it in my wallet. I stay there to send a few texts because as I said, there was no one else in line - and suddenly hear the teller talking over the speaker again, but she sounds annoyed, "ma'am, I need you to send that back. I gave you the wrong amount." I checked it and sure enough, she was right. She gave me an extra hundred dollars. So I told her, "yep you were right I'm going to send back the $100!." she immediately changed her tone to even more annoyed, and says "No, I need you to send the whole amount." At this point I'm already late for work and know that if I argue with her it will take even more time, so I give up and send it back. She doesn't apologize or anything once I finally receive the money, as a matter fact her voice almost sounded more joyful whenever I explained how she was making me late. As a service industry person myself, this was the weirdest and rudest banking experience I've ever had. As a teller, if you make a mistake like that, it's on you. Once you start treating the customer like a criminal (I must have used Jedi mind trick to get that money from her), you're the bad guy. Also, I've never had a bank teller do this in my life - that's a pretty big mistake to make. Disappointed because aside from this instance they've always been great. I don't know why I got treated like I stole the money, but I'm still glad I complied and did as she asked even if she was totally impolite and out of line.

Terrible and unprofessional customer service from Jonathan Martin in regards to a online scam…read morethrough shoppingink.com. I've banked with Horizon in Austin and Salado for 4 years and closed my account today after the branch on Technology blvd treated me as if I was the scammer. I did all the necessary steps to report it and even paid 5 dollars for a new card to protect the bank and myself from any further charges. They temporarily refunded the money to my account until the fraud department received word from a completely different website that refuted my claim saying I received the product and that I was just trying to not have to pay for it. Instead of contacting me to investigate further they decided to put a debit dispute revoked for 81.90 on my account. As if I would bank with them for 4 years then decide to start scamming with my account. Ridiculous. When I went to the branch to withdraw my money and close the account and contact the BBB the drive up teller I was contacted by was very unprofessional and rude when I asked for a pen that I did in fact need, he got frustrated and yelled " I JUST ASKED IF YOU NEEDED A PEN!" Not really what I expect from Horizon so I inquired who I was speaking to and was ignored on that question but to my great surprise I looked down at the withdrawal slip and it says J Martin. Definitely not recommending the technology blvd branch of horizon to anyone of friends but the one in Salado has a great staff that actually cares about its clients.

Ken & his team have supported me with merchant payment solutions for many years and several…read morebusinesses. I've relied on Ken's vast knowledge of the industry every time I have set up a new business, or have had to upgrade as my companies grow. I highly recommend Ken and his team at US Merchant Solutions.

US Merchant Solutions is the best credit card payment system and processing in the greater Central…read moreTexas area. You won't find a more knowledgeable person about payment processing systems and solutions than Ken Givens. He's been in the business for over 20 years and you won't find a more honest and straightforward expert like him. If you want to save money on your payment processing fees I high recommend you contact Ken Givens at US Payment Solutions to get the best service and lowest fees in the industry. Artie Berne

I'm disappointed that Wells Fargo was not able to "authenticate my identity" despite me personally…read morevisiting Diamonds Direct to finance my jewelry purchase. I presented a valid drivers license and waited in the store for over an hour and have just received a letter stating they couldn't verify my identity. I'm disappointed and wanted to let you know. Wells Fargo has no email address so I'm forced to use yelp.com to voice my issues.

Right now, anyway, this branch is a blast for customers and team members - everyone is helpful,…read moreknowledgeable, and friendly. Oh, and take your dog with you - they're allowed inside :)

Wow, ATFCU is the best Credit Union / Bank in Austin! I've worked with several over the years and…read moreappreciate the community / member first philosophy and always doing right by the customer. Thank you for all you've done for Austin the past 85 year's!!!

Every time I come in, people are super friendly with a smile in your face and very helpful!read more

Excellent Frost branch location conveniently located in the Hill Country galleria. I found the…read moremanager to be extremely knowledgeable and more than willing to help me secure a small business loan with a competitive interest rate and financing terms. With so many online options, it's nice to have in person banking to help walk you through important Financial decisions. I've been banking with frost for over two decades, and have been very pleased, specially with the accessibility and customer service. This branch location is no exception.

I will recommend Mak Global - I signed on to Yelp because they asked me to review them based on…read moretheir service. (I saw a couple of my favorite spots on here and gave them a review too.) I took out some financing for a trailer and some added pieces I need to transport animals. Under $50,000 - payments under $3000 - short repayment term - happiest with it being easy

They never answer the phone. And the app doesn't work as it should. And they cancel my card all the…read moretime

Great customer service, be sure to meet Jessica Rivera while you're there, she is a Super Star,…read moregreat smile, very friendly and professional. I have some special needs and she listens, let's me finish without interrupting or trying to finish my statements or questions, and then answers my concerns with ideas and solutions in a way that makes sense. I give them a thumbs up for seeing me as a person, then a customer and more importantly as a friend or part of their family. Special KUDOS to Jessica for setting the friendly tone of the whole First National Bank of Elgin.