Very responsive! The do follow up calls and reminders and welcome feedback. Love their interactive website where you can schedule everything on your own and set up autopay etc. The service was great and when I gave feedback on something I wanted done differently it definitely showed the next time they came. I've referred them to a couple friends and neighbors and haven't been disappointed yet! read more

First Class is a gem in Palm Springs, finally a cleaning service that is easy to book, nice to communicate with, and does a great job. They always keep me aware of any small issues as well with the property and are on time every time! I look forward to continuing to work with them. read more

This was the first time using this service - we had a regular cleaning which they did quickly and efficiently. We were very happy and will definitely have them again on a more regular basis. I also appreciated the ease/quickness of setting up the appointment and the follow-up quality control from the office. Look forward to using them again! read more

We started to use First Class Cleaning for both our rental properties and personal home, and WOW, what a great experience. Not only are they very responsive and accommodating, but most of all, the cleaning has been amazing. It feels like Resort Style Cleaning with attention to every detail. Please keep on the Great Work! We're super pleased :) read more

Great service all around. Soni was really very helpful in scheduling our home cleaning . The two women who cleaned our home were Outstanding. read more

We have used First Class Cleaning Service for a couple of years now. They're very reliable, respond in a timely when I have a question or concern and do a thorough job cleaning. We highly recommend them! read more

Once they were good when they first started but they have been very inconsistent and the worst customer service from the owner. It would serve them well to learn the finer points of customer service and communication. Poor communication and it seems like they could care less about problems. Will gladly pay money for someone else. read more

They do a great job with cleaning our vacation rentals. They have an app which helps with scheduling and they communicate well and let us know if things need stocking. They have also helped us on many occasions with mailing things back to guests, doing offsite cleaning do to issues with our washer/dryer and even sending someone to the home for additional maintenance needs. We are happy with their service. Thanks First Class Cleaning! read more

Absolutely LOVE this company I used them for a move out clean for my old home in LA & I currently used them for my new home in La Quinta they do a phenomenal job ! Their deep cleans are amazing !! I couldn't thank them enough for their hard work! read more

This company is great. I recommend it for home cleaning, window washing and carpet cleaning. They are perfectionist and make sure you are happy. I always look forward to seeing them arrive because they have such positive attitudes. A young female by the name of Evelyn came in and was very knowledgeable and attentive. She paid attention to all my request and was very detailed in her work. I love how she has been consistent in her work through out this year. Her smile not only brightens up my home but also my day Thank you for your great work and dedication. read more

I have been very happy with cleaning service. The staff have been great in accommodating with my cleaning needs and scheduling my cleans. I have had two different people come to clean my house and each person did a wonderful job, especially to paying attention to details- from the smallest to the biggest. So nice to come home to house that is clean and even smells clean! I reccomend this cleaning outfit to anyone who wants their home cleaned right. Thank you read more

This cleaning company completely wasted my time and didn't even apologize for doing so. First they said they would be here to clean at 12pm, then they wanted to change it to 11am. I said yes trying to be accommodating. Then they texted saying they got in a fender bender and couldn't come at all. Ok, whatever, shit happens. But then the next day they said they would be at my house at 9am and never showed up. That's two wasted days I'll never get back. I tried texting and calling an got no answer. For ex military I would expect them to be more punctual. Would not recommend at all. read more

Excellent service. Will use again They were on time and cleaned the entire unit in a decent time. Thank you.

EDIT SEE BELOW AT BOTTOM!! I just spoke with the manager. She seemed to be unbothered and unphased that their housekeepers threw away my beta blockers, diuretics, anti epileptics, anticonvulsives, psych meds, benzo's for seizures which could kill me and almost DID! which landed me in the ER and with an emergency appt with my doc. Could care less that I did the christian thing I was brought up to do and gave them a second chance after they broke thousands of dollars of property in my home and threw it all in bags and put it by the trash which was taken out by the trash men. I am devastated. She was incredibly just uncaring. She said she's going to have the owner call me. All I asked was for a free service to make this right which still wouldn't even amount to the damages I've suffered not only financially but health wise and emotionally and this company is yet to make that right. She says the owner is going to call me. If they don't do that I will have no choice but to take legal actions as I have multiple forms of proof of what they did and they thought I was foolish enough to send it to them without my attorney present. They sent me pics after the housekeepers already started working on my place and my letter which must have been pulled from the trash as it was too destroyed and the instructions were not followed at all and it but me in serious danger and I could have died. Hopefully the owner will do the right thing. It's so sad to see these other reviews of people going through similar things. I was and still am willing to work with them but they're not willing to swallow their pride over a cleaning service under $200. Such a shame. I used them twice so far within a month. First was a nightmare. gave them benefit of the doubt and tried again. Triple charged me the second time they came. Had to call to fix it. The first they just put all my stuff in trash bags and threw all, threw all personal items in trash bags and left all my meds, broken items etc outside. Debating giving them third try after reading reviews.. I think it depends on who cleans. I liked who came the second time around but it took a long time. They didn't know i was next door monitoring. I gave the two cleaners instructions and they did follow them unlike the first. Never allowing two cleaners that came and threw all my stuff into bags into home ever ever again. Will use them again this week and request same cleaners as last week, with same instructions..stay posted for update. read more

Excellent. Before I brought my husband home from City of Hope Medical Center, where he had a stem cell transplant, I needed to have our home really deep cleaned due to his very fragile immune system. We have 2 cats and a little dog, all tile floors. The ladies from First Class Cleaning Service worked tirelessly to sanitize our home from front to back. Awesome job. I will have them back! Thank you for your excellent work!! read more

The worst service ever. Very unprofessional. Didn't do even basics.... They overcharged for what they provided.

I placed a bid out to several companies lusted in Yelp. First Class Cleaning Service responded promptly. They sent out two persons to do a post move out if a very dirty unit. These gals performed a miracle, and had all of the products and tools to do so. Very professional, clean and sweet. Very grateful for this service. . read more

I have used them several times during this pandemic. They are always on time, very thorough and the house smells amazing. They work very well around your schedule to fit your needs, whether you set up appointments online or by calling direct. They will follow up immediately and offer different price plans, 1 or 2 cleaners, hours expected etc. Highly recommended! read more

The Reason Why I Gave First Class Cleaning Service 5 stars- 1. They responded within 15 minutes of me calling and leaving a message 2. They had availability for next day service while others were booked through the holidays 3. They were very professional. 4. They did detailed and thorough work. Were willing to do any work that needed to be done. Even the windows. (we didnt do, but they were willing to do) Things not so good but not enough to dock their rating: 1. The 2 women that came although very nice and professional did not speak English very well. 2. The hourly rate was reasonable but they were slower than others we have hired so it might in the end cost more, however I used the Yelp coupon which made it reasonable. Overall, we had a great experience and would trust them to service the home again. read more

I specifically asked not to have a cleaner return. She had not done a very good job and I kept seeing her on her phone but they sent her back again. So frustrating read more

With recent medical issues and a 1 yr old I needed help with a good deep cleaning of my home. Thank you first class for being professional and doing an amazing job!! Can't wait to book again! read more

I've used First Class Cleaning Service 2x now in the span of 1 week. I had a number of guests coming in from out of town and so needed my place cleaned from top to bottom - and then again after my guests left! The team did an amazing job both times. First Class Cleaning was super responsive, very efficient, on time and friendly. I am also happy to support a women-owned business. I will definitely be calling on you again! read more

I have read all of the reviews and seriously, I'm not sure who cleaned your house...cause they sure didn't do mine. Five of us lost our cleaning lady recently and we are all looking for a new service. I read the reviews on First Class Cleaning, so I made an appointment. They originally estimated that it would take a crew of two 3-4 hours. They charge $30 per hour per employee. My condo is 1300 sq. ft. It should take a crew of two about two hours, which is what I told them. They revised their estimate to two hours. On the day of the service, they arrived 20 minutes late. The crew of two cleaned for 1 hour 40 minutes (all time stamped by gate arrival/departure times). They still charged me $120- two people, for two hours. At first, I didn't mind so much being over-charged by $20. However, my condo is a second home, and I am not there full time. When I arrived tonight, I found a dusty, semi-clean home. Shelves weren't dusted. Nothing had been moved. The blinds weren't cleaned. The ceiling fans hadn't been tended to at all. The floors had been mopped and vacuumed, so there was that. I am by no means a picky person, but for $120 I expected a fairly decent job. What I got was a fairly lousy job. I actually don't know how they spent the hour and forty minutes. It's a shame really; had they earned my business they would have more than likely had five additional clients. Oh well, the search continues. read more

I have been highly satisfied with this company. They leave the spaces I need cleaned spotless and highly professionally cared for - in a high end hotel style. Their housekeepers are prepared, highly timely, and able to handle complex requests. My need was somewhat complex and First Class Cleaning worked hard to make sure they delivered what I needed. What I like best with them is that, given the nature of the project, which includes multiple rapid cleanings on multiple days, they went over and above to make sure to resolve and make right the minor two hiccups that occurred. So often, once you pay for the service, the vendor is no longer to be found. Not First Class though - they sent a supervisor at a moment's notice to come out and make sure that my needs were taken care of. read more

They did an amazing job! They just finished my house a few minutes who it was a deep clean move out and the place was perfect. Literally could've licked the floor in the bathroom after they were done! Probably wouldn't advise it but it was just that clean. They are reasonably priced. I would certainly use them again! They do a fantastic job, use good products , and the place just smells like a new home! I would recommend them to anyone in the desert. They were on time, prompt, super nice and they are on point with the time it takes to things done! read more

I used First Class Cleaning for the first time and they were great! Great work and so easy to set up online for scheduling and account information on future appointments! read more

I hardly ever take the time to review but just had to and all I can say is FRAUD first of all no one goes to give you an estimate, it is off of how many hours they are there I was already getting red flags but decided to proceed bc of the overall good reviews they said to go ahead and schedule 4 hours and if she needed to stay longer she would bc i explained that the whole house cabinet interiors EVERYTHING needed to be dusted they said no problem we will get it done so I proceeded second upon arrival the girl did not even introduce herself I opened the door and I had to say hello to her till now I don't know her name I left to work and confirmed that she would clean the ceiling fans as well and left I came back on my break and nothing but the kitchen cabinets and beds had been done I called upset obviously bc i had company coming in that afternoon and they said they could send someone but they would be done in the evening I said that wouldn't work that they needed to be done sooner to send 2 if they had to, and they said they knew they dropped the ball in communication with there house keeper but bc of how I was upset and mentioned reviewing them they were not going to come back and fix the issue but that the girl was there for 4 hrs so they thanked me for my business. And even after that this is a text I received. Too bad I had to call off the rest of work and clean myself asap before my guests arrived or i would have taken pics of the rest of my house. I'd recommend you get a walk through estimate like other businesses do if you decide to go with this company and bot by the hour bc they will get nothing done and still charge you, and btw Mr Lua your payment has definitely been disputed. read more

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I used First Class Cleaning company, before moving into my desert house few weeks ago. They were fantastic! The owner Eleazer and his crews were super friendly, and professional.They came out to my house to do a Full detailing of my house. They cleaned the house top to bottom. I had them do carpet cleaning, tile and grout detailing, and deep window cleaning. This was all done before I moved into this new house, and I am VERY pretty picky about cleaning (it has to be perfect). These Guys were hands down the BEST service I have ever had! I am very happy their services, and I will definitely hire First Class Cleaning again in future whenever I need it! Thank you so much! read more

First Class Cleaning Service always does a fantastic job! I have hired them for cleaning for the last 2 1/2 years. They always are on time, very thorough and leave my home spotless. Also, their app to schedule cleanings is so well done and easy to use. I definitely recommend First Class! read more

I have nothing but great things to say about this company. We hired them to help our parents out at the house. My mother is a hard person to please when it comes to cleaning and she is very happy with the service they have provided. read more

First Class Cleaning service is outstanding. The company is well organized, and customer service is A+. Very happy to have Ana here, she does remarkable work, very comforting, and brings a high level of professionalism. Thank you! Sal read more

I own several short term and long term rentals in the Coachella valley and First Class Cleaning is the only company i use. They show up on time, they are respectful, and they do a good job turning over my Vacay Stay Managed rentals. I recommend First Class Cleaning and Vacay Stay if you need a great local always available property management. read more

The cleaners showed up on time and made my house sparkle. I have no idea how they made some of my old fixtures look like new. I appreciate a team that can get the job done with minimal directions. Would use again. They were able to perform the cleaning within 2 days of my first call. read more

Natali was extremely helpful, even when I had to reschedule time. The assigned cleaning lady did a fine job, even arrived with her own cleaning materials. I would 100 % call again when I need cleaning done in my 2 bedroom condo. I was happy that the cost was fair so I could tip the worker. read more

Natalie was professional and able to address ALL of my questions and concerns when setting up for the service. Was a pleasant way to start my Sunday. Maribel & Teresi arrived and with a few questions began my service. Professional, polite and what a fabulous job they did!!! Looking forward to having them back. read more

I recently moved to Palm Desert from Los Angeles and needed a cleaning service. I contacted First Class Cleaning Service for a quote and talked to Natali. We agreed to the pricing and she had two of her employees clean my house. The ladies came fully prepared, with all of the cleaning supplies and equipment they needed. They were here for three hours, and did a great job! They were prompt, courteous, thorough, and worked efficiently. I will definitely continue to use their services, and I highly recommend them. read more

First Class Cleaning is an honest cleaning company. I found them after my first cleaning company was dishonest on several occasions. All of my reviews on Airbnb rave about how clean my house is because of them. I love the way Yvonne vacuums my furniture (leaving detailed rows to show the care she takes with the details). I didn't know you could Vaccume the side boards on my suede king size beds (I have 3) and it looks really awesome and clean! (I'm really picky and it takes a lot to impress me) but they do great work and they are always available to help if you need them to take care of anything. I'm so happy I found them and I look forward to many years ahead! read more

Just started to use first class cleaning for my Airbnb. Love the portal to schedule reservations and the responsiveness/communication from this company is top notch!! Very impressed and happy with their ability to clean my place same day and making it easier /less stressful to manage my Airbnb from afar. read more

I recommend this cleaning service most highly! I have a condo in Palm Desert that was supposed to have been cleaned by a local agency to prepare for showings to be sold. I am not local and left it to my real estate agent to hire the cleaners. The sale fell through and when I went to view what was supposed to have been done I was appalled! It was disgusting! I was recommended to First Class by my new agent (who had done her due diligence) and scheduled them. They did everything requested and did it the day after contact! There were no glitches or hidden costs. This company is extremely reliable, honest, and responsive! If you want a job done right the first time, look no further! read more

Truly amazed by First Class Cleaning Services. My house in La Quinta needed some real cleaning!!I have contracted other cleaning companies but Evelin from First Class Cleaning went beyond and left my house looking immaculate! Would differently recommend this company to family and friends! Would be using First Class Cleaning Services for future work! Warm Regards, Jaime Beltran read more