Chose this installation through Costco. Definitely would not recommend!…read more Appointment on 9/12/25. Explained I wanted interior shutters for house and blinds for Lanai and garage. explained I wanted 4 shutters for each window. she suggested 2 shutters. Showed her a picture of 4 shutters my sister had installed to clarify what I wanted. She wrote up the order. I said 4 shutters for each window. She again explained why 2 would be better. I said I wanted 4. She spent another hour rewriting the order. $8700 order. I received a message from Costco that the order was still pending i called Costco credit card and was told the information was not entered correctly. Called Custom blinds with Costco info. This happened weekly. finally on 10/6 they managed to process the payment and said they would now place my order. Finally on 11/05 they were coming to install. The install company began installing only to find they were installing 2 shutters per window instead of 4. The Custom Blind owner came to my house on 11/10 to again persuade me to use2 shutters per window. Not what I wanted! They again measured all the windows. 1/15/26 came to install the correct shutters. 4 1/2 months later! I was supposed to receive a Costco Shop Card. They said I'd get it in 4 weeks. Not received. Called again. They said Costco did not have the correct email. Ive been with Costco 32 years and get regular emails. Finally after 8 weeks received the shop card.

If I could give zero stars I would! From the lack of customer service to the DAMAGED shades and…read moreBrads attitude the whole process was a nightmare! Use this company if you want problems from start to finish! Brad and Jane have been very difficult to work with. From the start they were hard to get ahold of and maintain communication. At our appointment I stated I wanted "WHITE" light filtering shades because my house doesn't have a lot of light. Brad recommended a softer white, with him supposedly being the professional I went with his recommendation. My other option was a "stark, sterile, hospital white" as Brad described it, which I said, "look at my house the whole thing is white, I want white!" Brad encouraged me to get room darkening shades in the bedrooms, light filtering in all other rooms. Now I realize he did that to make more money! I asked Brad if you could see the color that makes the shade dark he said, "only from the side". I told him as long as it is "WHITE". The room darkening are "gray" and the light filtering are "off white". So I have two different colored shades which Brad said "oh you won't be looking in one room then the other, so you won't even notice"! I was mortified! The whole waiting time was sketchy because his wife Jane (who does all the admin stuff apparently) was unsure of when the shades would arrive. I tried to get updates on when my shades would arrive which Jane said another week or two, then mysteriously they arrived next day to install ?! That was a coincidence. After seeing the damaged and poorly fitted shades, I think they must have used someone else's old shades from another job? I don't know because it's a mess! I asked for the invoice to make sure they were the shades I ordered but I have yet to receive that. Three of the seven shades are damaged and need to be replaced. I am still waiting to hear back about those. Apparently the excuse now is that they are at a wedding. During the installation the installers stood on my dryer to hang the shade in my laundry room and dented the top damaging the dryer. Brad has not even acknowledged the damage or apologized or anything! I asked for his insurance but still nothing. There were four installers nice, but apparently only there to install and not answer questions or address problems. I told them the colors were wrong and we found damage to the shades. They said we have to hang them and you can talk to Brad with your issues. I immediately contacted Brad and Jane with the issues. Jane was very rude in responding telling me Brad was "too busy" to address my concerns at the moment. Three days later Brad arrived at my home. There was lots of attitude and eye rolling from Brad as I showed him the poorly measured/cut shades, damaged, and mis colored shades. He said these are the shades you ordered and since you refuse to pay I need to leave so I can go put a lien on your property! He has NOT even finished the job! There was NO concern for the issue, not a care in the world! He did not care about shades being damaged nor the damage to my dryer. He was only concerned that I immediately pay him for the crappy work he had done. I thought he was coming over to address the issues and fix the problems. He took NO accountability and left me knowing he was not going to do anything to make things right. I reached out to Brad and Jane several times trying to resolve this matter with minimal response. Excuse after excuse. Still they have not said if they will be replacing the damaged shades or not. At this time there is no communication, I am left with an unfinished job with damaged shades. I have asked them to either complete the job they were hired for or remove the product from my home and reimburse my deposit. $3000 for 7 shades, 3 damaged, mismatched colored, wrong size and a damaged Dryer! AND BRAD AND JANE DON'T CARE!!! I have given them every opportunity to fix the issue. They have done nothing to make this right, they have only THREATENED me! Spare yourself the headache and subpar customer service and run from this company!

They are the best window blind company by far. We have worked with them to install blinds and…read moreshutters on several homes over the past 20 years.

I am 100% totally satisfied with the work that was done. Nick who completed the work was extremely…read moreprofessional and he completed the job in no time.

THE BEST!!! Those Blind Guys are awesome from beginning to end. I called and left a message - Chuck…read more(the owner) returned my call within minutes and scheduled an appointment for the next day. He arrived on time and was friendly, knowledgeable and professional. He answered my many questions, measured my windows and gave me a quote on the spot. This guy knows his stuff! The two other companies I had seen previously provided much higher quotes - one had to "work up" the quote and emailed it to me the following day. Chuck demonstrated an actual sample of his product - which is far superior to anything else I had seen. The turn-around time was quick, and today my beautiful new blinds were installed. The two installers could not have been more wonderful. They were efficient, respectful, kind and have a thorough knowledge of their product. They were meticulous in wanting to ensure each blind was perfect. Who does THAT anymore. They do! I am now their #1 fan. You can't go wrong with Those Blind Guys. They truly are first in class.

Had a blind replacement done back in June-July by chuck and his crew! When I called nobody picked…read moreup but chuck was quick on the call back to get me going, he came back in June to give me an estimated and after talking the numbers everything was set down payment was place for the orders and by July rolled around Chuck's crew stop by and repair the blinds like 123 !

Craig is awesome!!!…read more My FIL found him through the Mint Magazine and had him do plantation shutters in his house. He raved about him so when we wanted Florida Room Blinds, we knew who to call. He was able to come out and quote us very quickly. He explained the different options (we were trying to block heat) and helped with the color scheme. It takes about 6-8 weeks to get them custom made. While we were waiting, our roof started leaking! I called him and explained that I don't want to get the blinds installed until this was fixed & didn't have an ETA. He understood completely and said to take our time, the blinds weren't going anywhere! He came out and installed them in a jiffy! He did such a great job! I'm super impressed with his work. He's such a nice guy. Owns the business himself. Very professional! Please give him a call if you need any kind of blinds / shutters. He will not disappoint.

River City did custom blinds for our office, and I cannot praise them enough. They did an AMAZING…read morejob, and at a reasonable price! Law Offices of Coleman & Coleman love River City Shutters & Blinds and will use them again in the future. Highly Recommend!!!!!!

Mastercraft did a great job with our shutters. I like the fact that the same guy who gave me the…read moreestimate was also my installer and not just a salesman. The shutters look great and they installed them within 2 hours. They also were a lot cheaper than other estimates I received. The other company I got an estimate from said if I chose Mastercraft they do a great job so when they came in cheaper it was a no brainer.

We hired Mastercraft for plantation shutters throughout our home. The service was excellent from…read morestart to finish. The quality and installation is perfect. The time from contract to install was great, too! We're building a new home and will have Mastercraft install the same product.

Custom Storm Shutters did an excellent job for us. The price quote was less than I expected. They…read moredid excellent work and the product is of the best quality. The installation team worked hard and painted to match our walls. You don't even know we have storm shutters, they blend right into the surrounding area.

This business' phone number is no longer 904-874-4587 This…read morebusiness' phone number is no longer 904-874-4587 This business' phone number is no longer 904-874-4587

This guy apparently close. He took my deposit and ran. Doesn't answer email, phone, text, or a…read morecertified letter.

They did an excellent job installing a awning for my company, would definitely use them againread more

Edit: I spoke with the office manager and she was willing to work with me on the issue. She seemed…read moreeager to resolve the issues I had with them. She explained she wanted the owner to call me directly and I agreed. That's where the good started and ended. The owner calls me up and didn't want to address anything that happened. His words were "water under the bridge." Which told me he had no intention on resolving what his his unethical employees were doing. The crazy part is the only one who seemed to care about what had took place was his office manager. She told me she knew Dan had been doing this for years and she's tried to have him removed, but the owner seems to protect these sleazy people. I hope she finds somewhere else to work where they actually care about their customers as much as she seemed to. I stand by my original review. Stay far away from these people if you're a contractor or any other business needing some kind of sub work. They will go behind your back and try to steal a job from under you. If the service is this bad before even getting to the actual process of making order I can only imagine how well that would turn out for you. You've been warned. Pay attention o the other reviews from years past as those issues still seem to be an issue with this company. I'm a contractor and called these guys to come give a bid. First guy, Dan shows up and takes some measurements. He says he needs another guy to come out a bid removal and repairs of awnings. So I wait and the next thing I know my client is calling me to tell me the second guy is bringing her an estimate for my job. So I text this Dan guy and ask why the other guy is going directly to my client with what I'm hiring them to do. He reads my texts and doesn't respond for a few days. So I give him a call. I ask him why they're going to my client when I'm the one hiring them for my job. He cops an attitude and acts like I'm the one who did something wrong like them being undermining wasn't a big deal. Skip forward to the original estimate that got the ball rolling and I still don't have the estimate for several jobs I was promised. As a contractor if I did this to someone I would loose work and future jobs. These people are unethical and even get back to you in a timely manner. The Estimator, Dan is going to get this company sued. Stay away from these guys and go with a more reputable company. You'll pay a little more and not have to worry about getting screwed over. If it's this bad and I haven't even spent any money yet I can only imagine what it would be if and when they ever did any work. You get what you pay for