! BAD BANK ! BAD SERVICE ! ZERO STARS !…read more My husband and I tried to close our account twice and were lied to both times with unauthorized charges and overcharges. During our first visit, we tried to close the account since we no longer needed it and found unauthorized charges that we didn't make. The manager removed the charges but didn't close our account as we asked which created more unauthorized charges. We stopped by again and spoke with a different manager who refused to refund us or help freeze the account. She told us that it was impossible to freeze our account--LIE! This bank takes advantage of people--especially people of color. They lied about closing our account. They lied about not being able to freeze our account to stop unauthorized charges. We decided to visit another Wells Fargo located on Barnes road in Beaverton--BEST service ever! The manager, Matthew Parsons, immediately helped us without any problems freezing our account so that there would be no further charges. DO NOT VISIT THIS WELLS FARGO BANK!

This bank has rude employees who completely lack in customer service. Would not recommend.read more

They declined me opening a checking account and all they said was "our decision was based on…read moreinformation on record with the Chex Systems. Please note they played no part in our decision and is unable to provide you with specific reasons why we were unable to open your account". Uh. They did play a part because you said they provided you information that no one can tell me about. What a crock. Don't do business with Key Bank because they don't want to do business with you. I recommend OnPoint for a local bank. They've been a great partner and seem to actually care.

If I could give negative stars I would. You put a fdra on my account and then sent my deposits…read moreback. No money for the holidays. Youre beyond trash and to think anyone would bank with you. pathetic.

I opened an account for convenience at Columbia Community Bank 2 years ago. Since then I have…read moreopened other accounts there and my wife has moved her checking account thee as well. I thought that the days of a friendly bank where everyone knows who you are and seems like neighbors were gone forever until I moved to Columbia. Keep up the good work Columbia Bank and I will urge everyone I know to give you a try.

Heritage Bank is not a full service bank. I wanted to make an appointment to have a will witnessed…read moreand notarized and was told they do not do either. As a disabled person who depends on public transportation to get anywhere I was very disappointed. I live next to the bank and it would be very convenient to take my walker to go next door. I have a checking account in the bank and I may need to rethink my banking services.

I'll say it once, and loudly for the people in the back: CLOSE THIS BANK…read more I don't mean shut down the chain. I don't even mean shut down the branch and stop providing service to existing customers. I mean that, perhaps, it's time to reassess the need for a bank that takes up a quarter of a block on a main drag that's trying to actually draw some foot traffic. This place has 35 parking spaces and a drive-up window monopolizing the surface lot that takes up roughly half of its property. Why? The bank itself is staffed by perhaps eight people at any given time. Since purchasing Premier Bank in 2018, the foot traffic through the branch has not only stagnated, but declined to a point that it doesn't appear they're actively courting new loans or deposits. And, in the meantime, they're taking up half a block of Main Street with nothing but dark granite, a lone entrance and a parking lot driveway they decided to repave this year despite a lack of anything resembling traffic. This bank's presence in its current configuration is a drain on downtown's foot traffic and an ugly brick-and-marble roadblock between Downtown Hillsboro and its future. Monday through Friday from 8 to 5 are no longer this neighborhood's hours, and this kind of premium space shouldn't be monopolized by a mid-century bunker keeping bankers' hours.

I needed a notary quickly for an important document relating to retirement. The kind gentleman at…read morethe front was able to squeeze me in for an appt. - I was SO lucky to get connected with Lydia. She is an absolutely beautiful soul....a very real and compassionate human. She is professional in her banking skills yet her people skills are beyond par with her customers. It is the Lydia's of this world that keep my chin up personally and FTCU is lucky to have her. I'll continue to bank with FTCU as I have for 2+ decades. Thank you Lydia!

Edit: I emailed the email address they provided below. 5 days later no response…read more Edit 2: They told me the shipped my car to a completely different city. They want me to pick it up there and the car is not operable. They want me to cover a 800$ tow I had a car loan that I paid every month for almost 2 years with no missed payments. One day my car was towed by a towing company by mistake out of the front of my apartment. I went to a tow hearing and the judge ruled for immediate release of the car. When I went to pickup the car they told me First Tech picked up the car and it was in their possession. I called first tech and they're charging me 2000$ in fees and threatening to sell the car any day if I don't pay in full. This is 4 times the amount the impound yard was charging me originally. The repossession department is not budging and their priority seems to be to sell the car. The car is not even running and at most will sell for 500$ since it's not even running. I want to pay the car in full 10,000$ plus interest so it doesn't make any sense from a business perspective for them. They must be getting some kind of tax break from this for them to be willing to ruin a loyal customer and lose out on 10,000$ as well I am reopening my small business and was hoping I could create a long term relationship with this credit union but now I am at risk of losing my car because of an illegal tow and my credit.

Don't do business with this bank. They can close your account at any time for any reason and not…read moreeven tell you why. I've been with them for 15+ years until they locked my account, forced me to be on the phone for over an hour and then just say they're closing everything I have. How can you trust a bank that won't be honest with you? Go with literally anyone else.

Only US Bank location open within 3 miles of my home or office. Only have drive up locations open…read moredue to COVID-19. Have been in line for 20+ minutes with no movement in the line. Some business Deposits need to be done at the bank like checks from title companies. One would think with knowing the extended nature of the virus that US Bank make would make provisions for an efficient process but no. Time: 11 AM, not what one would consider keeping busy time of day.

I happened to need some help in person regarding my loan…read more They were super quick to see me and guided me through the process, asking many clarifying questions along the way. The loan process can be super confusing! I appreciated their patience with me. For regular banking, the tellers here are also very friendly and helpful. Never waited more than 10 minutes to see someone. Great location, very well kept, candies for everyone!

I have a new car loan and make the payments on time every month. Same with its insurance which is a…read morenationally known brand. Onpoint keeps putting their own highly overpriced insurance on this car saying its not covered when IT IS! They said they informed me it needs insurance proof which is a lie. After I notice the bill being added I then have to take a day and go down there with the paperwork proving its covered. This is the second time this has happened. Its done purposefully and its a total pain in the ASS!