Elliot stuck with us through a difficult refinance. He went to bat for us to get the best rate and…read morethe money we needed to payoff our credit card debt. Easy to talk to, and I think he lives at his office because he always answered my email so promptly. We closed today and are truly thankful for him and Green Mortgage NW.

This is an edit to a prior review that I'd written based on my having sent an inquiry e-mail and a…read morevoice mail a couple of days later, and never having received a response to either of them. I waited to write the review since the COVID-19 pandemic was in full force at the time of my initial query. While I was very disappointed to have not received any responses to my initial inquiries, I was VERY impressed to have received a personal response on Yelp within minutes of my posting my original review, apologizing for my not having received any responses, and asking for supplemental information so that they could investigate and try to find a root cause. They checked their systems and couldn't find my contact attempts. Their demonstrated concern for potential customers was very evident, as was their professionalism in taking the time to write a thorough and thoughtful response as well as their desire to find and fix the root cause. I'm not sure when or if I'll be in the market for a mortgage broker service again, but if I am, I'll definitely give Green Mortgage Northwest a shot before I contact anybody else based on their excellent response.

I have been banking for over 30 years at OnPoint. Business and personal accounts. But OnPoint broke…read moremy trust today. I paid $1000 for about $650 worth of Vietnamese currency. Highway robbery. One hour later I called the bank to cancel the transaction. After spending 40 minutes of a 42 minute call on hold, I was told it was "too late" to cancel it. This is customer service? I have been a customer since 1994, but why should I bother to continue? The tellers at the branch are super nice, but there needs to be more transparency. How about warning the customer that they might want to consider that they will only be getting 17k VND to one USD instead of the actual exchange rate of 26k VND. Maybe alert the customer that he will lose $350 on a $1000 exchange? And not make it so hard to cancel an unsatisfactory transaction? And, hey, do they think our time is so cheap that it's okay to spend 40 minutes on hold?

I was with Oregon Community Credit Union for 20 years and never had to call them for anything. What…read morea wonderful credit union to do business with!!! Fast forward to a move over to these clowns when I relocated to Portland. What a JOKE. This bank sucks so hard I cannot even believe it. I am constantly having to call them for some bs or another. Today, as in other times past, I can't access my statements on a Sunday. "Authorization has been denied" Hey OnPoint!! WTAF??? ... and GFY!!! I've been with them for about 4 months and I regret it with all my being. The only upside is the interest on their savings. I feel backed into a corner and I don't like it. I should edit to note that the branch is not the problem. Those folks are great.

Giselle is an incredible business account manager, who clearly leads by example. She is…read moreknowledgeable, approachable, and truly cares about providing excellent service to every member. Her leadership is reflected in the positive, welcoming atmosphere throughout the branch. Wylie and Clara are equally amazing. They are always friendly, patient, and efficient, taking the time to answer questions and ensure every transaction is handled accurately. They consistently go above and beyond to make members feel valued and appreciated.

I opened a Unitus account a little less than a year ago hoping to get away from big banks and…read moresupport something local. Unfortunately, I regret that decision. From the start, I've had nothing but issues with their fraud protection system. Every time I tried adding my debit card to Apple Wallet, my account froze and triggered a fraud alert. Then, after making a small purchase (under $6!) at a supermarket I visit all the time, the same thing happened again. Of course, these alerts always seemed to hit on weekends -- leaving me without access to my money until Monday. When I finally reached customer service, they offered no real help. I was told there was nothing they could do and that "Apple or the market" was causing the alerts -- which makes no sense, since I've never had this issue with any other bank. More recently, my direct deposit didn't post on the scheduled day. I went into the branch to let them know and asked that any overdraft fees be reversed since the deposit would arrive the next business day. Instead of helping, the assistant manager, Kay Birgul, was dismissive and rude. Her exact words were, "If you have more items that hit before your deposit, your employer will have to cover them." I've never requested a fee reversal before and didn't appreciate being treated like an inconvenience. To be fair, other staff at that branch have been kind and helpful in the past -- but this experience was enough to push me to close my account. I'm moving out of state soon anyway and will be switching to another bank. I'm sure there are plenty of local options with better customer service and fewer technical issues.

I had 100% results with OnPoint Community Credit Union at the Fred Meyer's store on Walker Rd.,…read moreBeaverton I was able to wait for my debit card and receive it before I left the store. It was all done in a timely manner. I HIGHLY RECOMMENT OnPoint Community Credit Union! Marilyn Middleton

We were seen today by Rajni (Razz) and she helped us set up a premier savings account to help us…read moreearn money that was just sitting in a regular savings account. We also asked for additional information about moving some money from a 401K to take advantage of some better APYs that might be available and we would have no restrictions if we needed to access the money. She explained the rules and told us that our money was FDIC insured up to $250,000. She was so helpful and it was a great experience for us. Great job Razz!! Susan and Andrew

Equity Atlas is not only top shelf, but has a conscience and I am proud to give them my business.read more

From the owner: Equity Atlas is a different kind of financial institution. As an Employee Ownership Trust, we are…read moredesigned to create both equity and equality, positioning us to perform--both for our worker-owners and for the customers we serve.

Chen is very knowledgeable and helpful. Besides getting home and auto insurance from them, we also…read morebought several financial products he recommended, which have been generating good and steady returns for us.

From the owner: Our business focus on providing insurance and financial consultation with compassion and integrity,…read morewe would like the make the process easy and convenient for our customers. Call us for a quick quote, or visit our website for a self-quote.

FlyHomes' Cash Offer made our first home purchase straightforward. Sophia, Alex and the team took…read morecare of us throughout the twists and turns of house hunting even when unexpected situations arose. Because FlyHomes closed with the seller within two weeks, were even able to move into our home over two weeks before our closing date! I recommend FlyHomes to other first-time home-buyers because their team is quick and friendly to work with. Their business model is novel, but FlyHomes is honest and ambitious, making us feel comfortable that any issues arising throughout mutual and closing would be dealt with smoothly. Most importantly, although FlyHomes does offer the option to facilitate the lending process, we elected to use a third-party major bank as our lender. Our loan approval process took a bit longer than expected, so FlyHomes promptly pushed our closing date back without any penalty to us. After we closed, our Home Lending Advisor, who is highly experienced, noted that working with FlyHomes had been an extremely positive experience, and that she felt comfortable recommending FlyHomes to others. If you choose to use FlyHomes to make your home purchase, you will be working with a genuinely caring team. You will avoid the potential stress of dealing directly with the seller of the property, and perhaps make a more competitive all-cash offer than you otherwise would have been able to!

We purchased our home with FlyHomes' help in the competitive spring market of 2019. We were…read morelooking for a slight fixer upper so we had very specific things we were looking for in our home. Alex was very patient with us as we toured many homes. He was always quick to respond and quick to meet us at the properties. When we found "the one" we were hopeful but felt we didn't have a chance because of our budget. However, due to FlyHomes' cash offer and Alex's clear and direct communication with the seller's agent, we were able to provide a top notch offer. FlyHomes' policy of allowing us to move in once immediately following closing was a huge benefit to us and made our closing with them seem smoother and very much in reach. This is a young company offering a great product to home buyers and they have a strong and responsive team that is glad to answer any questions along the way. We highly recommend their services!