I was paying off a loan early. It took over an hour to find out what the payoff would be. I wrote a…read morecheck and was told they were putting a hold on it for 10 days during which time I would continue to accrue interest so would still owe on the loan. I was then told I could get a cashiers check instead. I drove to the other bank to get a cashiers check. When I came back with the cashiers check they had to call the bank to ensure it was good. I guess they thought I had gone home to my check forging machine in my garage and cranked out a bogus check.

My partner & I have utilized the Harvester Branch of U.S. Bank for many years. For us, it is…read moreconvenient & easily accessible. Although we both have continuing issues with U.S. Bank's website, this is no reflection on the excellent personal service we have received inside the Harvester Branch. All of the representatives with whom we have dealt have been friendly, courteous, helpful & professional. Specifically, we want to send kudos to Jason Smith who has gone above & beyond to assist us in a wide variety of issues ranging from ordinary to difficult. Whether in person or by phone, he is quick to provide outstanding service & guidance. We have even had occasion to contact him from overseas. No matter. He, as usual, was there for us. He is, excuse the unintended pun, an asset to U.S. Bank & the Harvester Branch.

BEWARE!!! ATM takes cash deposit and malfunctions . US bank sends you on a wild goose chase of…read morephone calls. You never get the same person twice. They do not follow through. 40+ years of being a customer and 7 weeks later and hours of phone calls and a trip to the Branch the issue is not resolved. Think Twice about using US bank. They do not stand behind their clients or their equipment. They should be out of balance and they should have video of me depositing cash. I have time stamps and details. No one has yet contacted me with answers!!!

I have been a member of Gateway Metro Federal Credit Union for 25 years. I recently went to a car…read moredealership to purchase a new car and they use fccu which I was all for because I prefer Credit Unions over banks. It's only been 3 months I've had to make a few phone calls anytime during the week any day of the week minimum hold time is 45 minutes. The worst customer service I have ever experienced. I don't know if this Credit Union is too big for its britches but they need to get more help. No one should have to hold that long to ask a question about their loan or anything else for that matter . Refinancing my loan with my credit union which is what I should have done in the first place so very sad!

There are very helpful and pleasant staff at First Community Credit Union in St Peters. I highly…read morerecommend First Community Credit Union.

The best credit union around…read more I help a family member with their financial services and this location is absolutely incredible. It's always clean, the staff is friendly and so very helpful when I'm confused on how to do certain transactions. They are very patient. This location has services inside, drive up tellers and a drive up ATM. It is disabled accessible.

I've had a really disappointing experience with FCCU. They do a great job sending notifications…read morewhenever a charge goes through, but if something goes wrong or there's an issue with your account, suddenly there's little to no communication while fees quietly start adding up. Customer service hasn't helped either. The chat agents seem to be handling too many conversations at once -- responses take 5-7 minutes and usually end up being generic messages like, "We're looking into your history," without actually resolving anything. With how expensive gas, groceries, and everyday cost of living have become, I think people should seriously consider who they trust with their money. For some families, even $125 can make a real difference in paying bills, buying groceries, or getting through the week. In my experience, the way this situation was handled felt disconnected from the financial pressure people are already under. Overall, this has been by far the worst credit union I've used. Good communication shouldn't only happen when money is leaving your account -- it should also happen when there's a problem. Based on my experience, I wouldn't recommend banking here.

I came in to do a withdrawal and Closet and I doubt with Austin…read more For the moment I arrived I was caring my baby and another employee open the door for me and held it. It was very kind. Then I dealt with Austin for my bank transaction and he was also very kind. We spoke a little bit about we can plan, and it was very nice that he clearly cared about his job as well as customers. He was very engaging and polite. Bank was very clean and quiet. I definitely recommend for all your needs. This is such a great location with great staff.

Thank you so much Austin B. for being a huge help today!! He was friendly, efficient and answered…read moreall my questions.

Consistency in my money protection has been what I have experienced…read more Sure having me bringing my walker-capable mom in to endorse a check for a death policy she took out when I was a kid was annoying. However, getting money back after my mom not paying for 5 years made trip worth the inconvenience. Getting calls from "fraud protection" when I was on vacation or when weird "over the internet" purchases are made is inconvenient, but by checking account and credit card are safe. Thank you for keeping track of my money.

If you want a bank where your account gets hacked on the regular, bank here! Hoping to use the…read moremoney that was stolen soon, well good luck because this credit Union takes their sweet time getting anything returned to you. Not only will your account continuously get hacked but you also get to remain without a debit card for months on end! Current members do yourself a favor and just find another credit union as soon as you can.

My grandma has Alzheimer's and still likes to think she is independent. I was worried going into…read morethe bank was going to be a problem but Sean was amazing and settled her with ease and deserves a raise for dealing with her! I'm sure that's not the only time he has helped her out. I appreciate the whole staff for being kind to her! Thank you!

This is the best bank in town hands down. The staff always goes out of their way to help with…read moreanything you need. When you walk in it's like family atmosphere. I recommend this branch to anyone.

This is personally not my bank I have a sister bank but can make deposits here…read more With that being said anytime and I mean anytime and every time I come I am treated so nicely! Everyone is so kind, patient and makes sure I am not needing help with any other transactions before I leave. It typically takes them longer for my deposits because it's not my bank. They still are patient! They also do events and they are loads of fun. The last one I attended had bounce houses, face painting and a balloon artist! If you're not banking with them, their service alone is phenomenal I can't imagine how much nicer you'd be treated actually banking with them!

Heather in the loan department is awesome! Quick and easy application. I've been a customer for…read moreyears and they'll continue to get my business. Very highly recommended them.