This is personally not my bank I have a sister bank but can make deposits here…read more With that being said anytime and I mean anytime and every time I come I am treated so nicely! Everyone is so kind, patient and makes sure I am not needing help with any other transactions before I leave. It typically takes them longer for my deposits because it's not my bank. They still are patient! They also do events and they are loads of fun. The last one I attended had bounce houses, face painting and a balloon artist! If you're not banking with them, their service alone is phenomenal I can't imagine how much nicer you'd be treated actually banking with them!

Heather in the loan department is awesome! Quick and easy application. I've been a customer for…read moreyears and they'll continue to get my business. Very highly recommended them.

Great experience today at the OFallon location. The Teller was on point! She was so helpful and…read morepleasant to work with and extremely knowledgeable!

This place is trash. Associate hung up on me on the phone and refused to help me. Told me I had to…read morecall the 1-800 number on my card and I have already done this 4 times with no help. Not accommodating what so ever. I would never bank here if I had a choice!!!

I have had my debit card information stolen like 8 times with this institution . I have had it…read morestolen after using it twice. I feel like it's something on the inside at this point. I had been using the lock on the card but It's always a problem with accessing it. The system is down way too much for my comfort recently. It's horrible not being able to access your money! If it isn't locked then my account is getting hacked but if it's locked there is no guarantee I can unlock it when I need it. So unreliable. They need to increase their security measures and improve their tech!

This is an excellent bank. This review will probably be a biased opinion as I have used them for…read moreyears. Regardless, it comes down to this particular location amongst all the other locations. This location has the friendliest and most helpful staff. They are very informative, and quick at handling your financial needs. It's just nice to have a bank they can also be like your local bar, kind of like your local Cheers hey, because everybody knows your name. I've found that I prefer a credit union over any other regular bank and this one takes the cake. Also, on a side note this credit union creates ATM / debit cards for you on the spot and you can have them custom themed.... just something a little cool.

The best credit union around…read more I help a family member with their financial services and this location is absolutely incredible. It's always clean, the staff is friendly and so very helpful when I'm confused on how to do certain transactions. They are very patient. This location has services inside, drive up tellers and a drive up ATM. It is disabled accessible.

I've had a really disappointing experience with FCCU. They do a great job sending notifications…read morewhenever a charge goes through, but if something goes wrong or there's an issue with your account, suddenly there's little to no communication while fees quietly start adding up. Customer service hasn't helped either. The chat agents seem to be handling too many conversations at once -- responses take 5-7 minutes and usually end up being generic messages like, "We're looking into your history," without actually resolving anything. With how expensive gas, groceries, and everyday cost of living have become, I think people should seriously consider who they trust with their money. For some families, even $125 can make a real difference in paying bills, buying groceries, or getting through the week. In my experience, the way this situation was handled felt disconnected from the financial pressure people are already under. Overall, this has been by far the worst credit union I've used. Good communication shouldn't only happen when money is leaving your account -- it should also happen when there's a problem. Based on my experience, I wouldn't recommend banking here.

Great CU. Know what the difference is between a bank and a credit union before you open an account…read more These guys are the CU standard

Opened an account with the branch manager and it was a very pleasant experience…read more She's obviously very experienced and explained all my options and bank services.

I frequently have business at the Weldon Spring branch of Central Bank. I have interacted with all…read morethe employees there, Doni Q., Nicole E., Jennifer W., Jaelynn C., and Colleen K. They are all extremely helpful and pleasant to talk to...always smiling. They are knowledgeable and great employee representatives of Central Bank. Don T.

I wish I had drive up still available. They haven't said Covid, which is unfortunate…read more Otherwise, the location is great always super fast to help but they're not available to help. They make an appointment for you usually the next day. They have notaries on site no charge

Poor customer service, long wait times. You closed the location nearest to my house for this?…read moreMaybe it was that the people at the closed location cared about their customers more, maybe it's because they knew us. But they took care of us. Since moving over to the new location I've been very unhappy. It's a pain in the butt, but I will be looking at transferring my account over to the Commerce near to my house

No one answers the phone - and yes they are supposed to be open. Had an appointment set up for a…read morephone conference but they did not follow up.

Love working with Caitlin Kreienkamp at the PNC Bank location on Mid Rivers Mall Drive close to…read more94/364, she is someone I know, like and trust. She enjoys her customers and works hard to make sure their banking experience is the best. If you are a small business looking for a new bank call Caitlin.

Horrible bank. Horrible customer service. Won't recommend.Always best to find another awesome bank…read morewith staff who give good experiences for their customers. I live close by so i thought it was good convenience. However, i was VERY VERY wrong, they treat you like something is wrong with you without even indicating any evidence of their discomfort. Open a bank account here at your own risk! That's all I'm going to say.

Excellent customer service. Joe, Dwight, Kelsey, Christy, Kim, everyone there that I've worked…read morewith goes above and beyond to make sure you have what you need when you need it. Very informative, helpful, and always polite.